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Hilton Garden Inn Memphis Southaven, MS

3.0 of 5 6671 Towne Center Loop, Southaven, MS 38671
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Certificate of Excellence 2014
Hilton Garden Inn Memphis Southaven, MS
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Hilton Garden Inn Memphis Southaven, MS
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217 reviews from our community

Traveler rating
    121
    64
    20
    9
    3
See reviews for
56
49
24
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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arkansas
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I had stayed here before and decided to return while I was in the area. This is a great hotel, the rooms are clean and comfortable and the staff is very friendly. The fitness center is nice and the pool looked inviting although I didn't try it out. The only complaint I had was the water pressure was horrible, almost... More 

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

So glad to hear you are comfortable returning to our property. One of our water heaters went rogue on us and we had to replace it. You may have been here during the time the electrician were installing the new one. Please don't hesitate to let us know your concerns while you are still here. If we have other rooms... More 

Dallas
Top Contributor
63 reviews 63 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third time to stay in the past 6 months. This hotel is up to par with the better Hilton Garden Inns, which is a good thing. Lobby is nice, rooms clean and comfortable. No problems from my stays and only one minor complaint - most of the parking is to either side of hotel, so a bit... More 

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

So glad you can say you will keep coming back. We will be right here when you do. We got that side door taken care of right away. You shouldn't have that concern on your next stay. Until then have safe journeys. More 

Greensboro, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hilton Garden Inn has a certain standard by which they maintain their Hotels and such that I have come to depend on and will ALWAYS search out if I have the option. Clean, quiet, comfortable and great amenities. Great for business or leisure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

It is nice to hear that the HGI brand team is fulfilling our goal. We would like for all of our guest to feel the same was that you have expressed in this review. It is a pleasure to host guest who let us know how they feel. It gives us feedback for our discussion during staff meetings. Looking forward... More 

Fort Wayne, Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I grew up in the Memphis area and miss it often so a trip back home is always a treat. Visiting this property reminded my why I enjoy a visit to the South. The team was exceptionally hospitable and very helpful. The desk team had plenty of outstanding suggestions and Memphis BBQ Company was an awesome reminder of a proper... More 

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Our Breakfast time is when our management can get to know the guest and find out if they were satisfied before they leave the property. Sometimes people will leave without letting us know how their stay was. We don't always make it to the breakfast hour. But we are always trying to assure our guest are happy and satisfied with... More 

Dalton, United States
1 review
5 of 5 stars Reviewed December 14, 2014

I've stayed at this Hilton Garden on multiple occasions, staff is great and knowledgeable of the area and great at arranging things like transportation. Always comfortable and clean, and convenient to Interstate 55 and Memphis.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Thank you for the 5 star rating. We are shooting for a 6th star if they will put one out there. We do appreciate all of our customers but grow fond of the ones who frequent us. Consider us your Southaven home away from home. More 

Oakville, Canada
Top Contributor
80 reviews 80 reviews
37 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 10, 2014

I had the opportunity to stay at this HGI for one night. The property is reasonably new and very clean. Decent WiFi, good rooms and did I mention clean? This hotel is a credit to the HGI brand - very consistent. The only complaint was the broken cooler in the pantry by the front desk. The Horror of Warm Beer!... More 

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

We thank you for the comments. Horror is correct on the cooler. But we did get it fixed the next day. You never know what issues will pop up when you least expect it. The good news is we have a great team that hustles to resolve concerns quickly. Please come again. We'll have a cold one waiting for you. More 

Nashville
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

We needed an overnight stay while visiting family in the area. The facility was quiet, clean, and convenient to everything. I will definitely keep the HGI Southaven on my "Good place to stay" list. The pricing of most Southaven lodging is a little high, including this facility. However, it was cheaper than nearby properties. Having stayed in most of the... More 

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

It is always a pleasure to read an objective review. Thank you and we hope to see you again when you are traveling in the area. More 

1 review
5 of 5 stars Reviewed November 30, 2014

We found the hotel to be a very welcoming, great rooms, great restaurant on site and great staff. Close to outdoor mall but the room was very quiet... no noise. Convenient, and very clean. We will go back and would recommend this hotel to any of our friends/family.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Thank you so much for the nice review. It makes me very proud of our staff and property. Hope to see you again soon. More 

Nashville, Tennessee
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 25, 2014

The person at the front desk is usually very helpful, Hotel is always clean and it is close to shopping. Hate that I forgot my toothbrush and they had toothpaste and no toothbrush but that's ok I shouldn't have forgotten mine.

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Nothing like finding out you forgot your toothbrush! Sounds like others have to. Generally we keep a nice stock just for that reason. They are typically given as a complimentary service on request. I am so sorry that we had a run on toothbrushes and left you hanging in the lurch without one. We will be better prepared next time.... More 

Senior Contributor
36 reviews 36 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 23, 2014

This is another consistent HGI. The rooms are clean and quiet if you're on the side away from the freeway. There is plenty of shopping nearby as well as restaurants and fast food. The staff is very welcoming and helpful.

Was this review helpful? Yes
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Thank you for sharing your experience with our potential guest. Input from our travelers is more valuable than any comments we may make. We appreciate you choosing to stay wiIth us am No hope you will come again soon. More 

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Additional Information about Hilton Garden Inn Memphis Southaven, MS

Address: 6671 Towne Center Loop, Southaven, MS 38671
Phone Number:
Location: United States > Mississippi > Southaven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven, MS 3*
Number of rooms: 117
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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