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All 15 Southaven hotels

Hilton Garden Inn Memphis Southaven, MS

3.0 of 5 Hotel   |   6671 Towne Center Loop, Southaven, MS 38671
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83%
Ranked #3 of 15 hotels in Southaven
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Leatherman74 Minneapolis, Minnesota
  • Overview
  • Reviews (174)
  • Photos (18)
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  • Room tips (21)
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174 people have reviewed this hotel

Traveler rating
    93
    52
    19
    7
    3
See reviews for
49
41
20
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Had my flight cancelled and was put up at the Hilton Garden Inn by the airline. As a regular patron of Hilton Garden Inns, I have come to expect a reasonable standard of appearance, cleanliness and convenience from each that I stay in. The HGI in Southaven was no different. Located at the rear of a larger power center, there... More

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Atlanta, GA, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This hotel can be found in the back parking lot of a major mall - My room was decent and the it appeared neat and clean. However my water pressure was very poor- To make matter worse my air conditioner was blowing warm humid air - My room was about 78 degrees through the night and I hardly slept. They... More

Review collected in partnership with Hilton Garden Inn

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

I am sorry that you had this experience. July in Memphis is usually hot, but you should not have to tolerate a heat problem inside. My deepest apologies. I am assuming we were full and could not offer you an alternative room. Usually if we have another room available we just relocate you so you don't loose sleep. Our office... More

Jackson, Mississippi
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel with spacious lobby area. Very pleasant staff at check-in and honored all requests. Recommend asking for room away from interstate as it can be noisy. Had drinks at the bar and they were excellent with great staff working there. Breakfast was a little confusing as there was no indication that you needed to be seated and order from... More

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

We are always glad to hear input that gives us opportunity for improvement. Your points on the restaurant are noted. We normally have a Hostess and greeter. I'm not sure what happened on that particular day. She may have been absent due to illness. We are in the process of having new menus printed with changes from the old menu.... More

Southhaven Mississippi, United States
1 review
2 of 5 stars Reviewed 1 week ago

The hotel was clean, the food was good but the cleaning staff was poor. They just couldn't be bothered to help with simple requests. I left some articles of clothing behind and I asked that they retrieve them from the room and keep them for a few days until I could return for them. They claimed the clothes weren't in... More

Review collected in partnership with Hilton Garden Inn

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

You must have posted this prior to us finding and returning your items along with the gift card to offset the experience. Sometimes it just takes us a moment to locate items Housekeeping turns into the lost and found. Please know that we have a very strict policy of returning all lost items. I am very glad to see that... More

Clarksville,tn, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was my first stay at this hotel. The facility was well-kept and very neat. Room was quiet. Staff was friendly and helpful. Great shopping location with a good variety of restaurants! Taxes are lower than TN

Review collected in partnership with Hilton Garden Inn

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Interesting that you would mention the taxes in MS. Most of the taxes in MS are cheaper than in TN. Folks come over the state line all the time to shop with our community as the taxes are lower here than in TN but the Occupancy taxes are a little higher. We try to assure the Hospitality and Service will... More

Knoxville, Tennessee
Contributor
20 reviews 20 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a room at this hotel after a fiasco with the nearby Comfort Suites (see that review for more info) and were very pleased with it. Upon arrival the front desk staff was very helpful and efficient making check in a breeze. The lobby area was nice and modern. Our room (230) was very clean, comfortable and quiet. We... More

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

We appreciate your review comments. Thank you for sharing your experience. If you are in our area again we hope you will come back to see us. More

Washington, DC
Top Contributor
96 reviews 96 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property was great, both the facility and the folks keeping it. This was a work trip. Most of the work was done in the room, via computer. The room was quiet, only the slightest traffic noise in the far background. Far enough away to be a pleasant hum every now and then, not at all annoying. Never heard other... More

Was this review helpful? Yes 1
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Thank you for your nice review. W seldom get comments on our pool area. I am glad to see this area addressed. It is also nice to see the noise level addressed for other guest who might be interested in that. It is our pleasure to offer our guest great service. Thanks again. More

Findlay, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Truly outstanding facility full of professional people - a traveler could not ask for more! I enjoyed the restaurant, bar and fitness center. The newspapers arrive early and are very convenient. True southern hospitality here!

Review collected in partnership with Hilton Garden Inn

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

Thank you so much for your kind words. I hope they will encourage others to give us the opportunity to host them also. We look forward to seeing you here again. More

Madison, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed 3 nights while we were in North Mississippi for a BBQ Competition. The room was great, staff was top notch and the breakfast was fabulous! We will be back to stay here next year!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

I am so glad you found us. It was very nice to hear your feedback. We look forward to the Memphis in May BBQ contest every year. But there are several other cook-off contest in our area also. Please check them out and stay with us for all of them. See ya soon! More

Franklin, North Carolina
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 16, 2014

This could be a top notch HGI, but with no leadership and guidance the workers were doing whatever they wanted. The business center computers were not working and the front desk staff didn't have a clue. The kitchen supervisor seemed to be running the hotel, cooking, serving, and bartending. How could a Hilton hotel operate like that. I was there... More

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Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, MS, responded to this review

I am so sorry that your experience was not what you expected. Occasionally we seem to just have one of those days. Our managers are cross trained in different departments so that the ball doesnt drop if we have an employee call in sick and we cant get the shift covered. Please forgive us for the rough spot. This is... More

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Additional Information about Hilton Garden Inn Memphis Southaven, MS

Address: 6671 Towne Center Loop, Southaven, MS 38671
Phone Number:
Location: United States > Mississippi > Southaven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven, MS 3*
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
117

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