From first look, the lobby, breakfast area, etc., all look good, but once we got into the hotel, used the one working elevator and got into our room, you could really tell that it needs to be cleaned.
Our room was decent, but it definitely left you with the feeling that it needed a really deep cleaning. The front desk...
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Stayed here one night on the way to New Orleans. The first room we were assigned was dirty-crumbs and other debris were on the carpet; hair in bathroom and stains in toilet. We called down to the front desk and we were changed to a new room asap in a friendly, apologetic manner. When I got to the other room,...
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Thank you Hanksgal,
I would like to sincerely apologize for your less than satisfactory stay here at our location.We do thank you for taking the time to give us feedback on your more recent stay. I have read and addressed your concerns with our staff. I apologize for the cleanliness and noise issues that you experienced during your time here...
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I stayed one night at this motel while traveling to New Orleans. The unit was very clean, and the staff was friendly and professional. With a little TLC, this could be a four dot instead of a three dot review. The dust ruffle on the bed was torn; the desk chair back support was broken; one table leg was loose;...
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Thank you Jim,
I would like to sincerely apologize for your stay being less than satisfactory. We appreicate your comments as they are valuable to us, for our continuous improvement. I have addressed your concerns with our Maintenance Department to ensure this doesn't happen in the future. When you back in our area, I would like to invite you to...
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Inexpensive hotel with wonderful customer service, but I wouldn't stay there again. The wireless internet connection was terrible, and troubleshooting advice from staff did not resolve the problem. The "business center" is located in the lobby, and the printer did not work. Traffic, trains, and thin walls made sleeping difficult. Strange odors pervaded the hallways and stairwells, though the room...
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Thank you Kate,
For your valuable feedback from your recent stay at our hotel, our customer comments are the best way for us to continue to improve our guest experience. I have contacted our Internet Support Company and they're in the process of upgrading our network to ensure that were providing the highest level of service,we have also checked the...
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If you are in an odd numbered room you will hear the trains at night; even rooms are on the 6 lane highway right in front. Not a good location for sleeping and they charge you for it!. At 2:30 in the morning my smoke detector started to chirp like when the battery is going bad. Don't they check these...
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First of all, let me say thank you for staying with us and completing a review for us on tripadvisor.com
We feel like we have a great location - close to restaurants, shopping and a short distance from the main freeway.
I apologize that you had a bad experience with the smoke detector. We do our best to take care...
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The Hotel Was Very Nice Overal. There Where Teenage Boys SkatingThroughThe Lobby And On The Furniture. The Evening Front Desk Clerk Was Informed But Told Me That They Were Not As Loud As The Guest Sitting In TheLobby. The Boys Had Been Doing That All Day!!!! Where In The Hell Were The Parents. Several Of My Family Members Reported It...
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We are sorry that you experienced noise from other guests. We have now put into place our Guest Code of Conduct which we have family reunions and sport team groups sign. This will help us create an environment for all of our guests to enjoy.
We are glad that you enjoyed your stay overall. We look forward to your next...
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The hotel is fairly new - only a couple of years old, but for as much staff as we saw around during the day the hotel wasn't kept as clean as it could have been. We found a bag of trash on the elevator and there was a stale smell in the hall on the 2nd floor. Our room was...
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Thank you for staying with us at our hotel - the Holiday Inn Express & Suites Ridgeland Jackson North. We do have a new management team in place and look forward to correcting some of the issues that you saw at our hotel.
We are glad that you liked the breakfast - it has so many options and is FREE...
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This hotel was being remodeled last time I was in town but is now complete. I was treated first class at check in and found my room to be clean and nicely furnished. The breakfast variety was much better than what I find at other hotels, so good job and thanks for making my stay so pleasant
We are glad that you had the opportunity to stay at our hotel. We did recently change to a Holiday Inn Express & Suites and are proud of how beautiful our hotel is. Thank you for choosing to stay with us and hope we get to see you again soon so that we can roll out the red carpet.
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