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Holiday Inn Express Ridgeland - Jackson North Area

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6485 Frontage Rd., Ridgeland, MS 39157 (Formerly Comfort Suites)
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Holiday Inn Express Ridgeland - Jackson North Area
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56 Reviews from our TripAdvisor Community

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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jackson, Missouri
Top Contributor
133 reviews 133 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 28, 2015

I choose Holiday Inn Express so there are no suprises, this one was no different! Staff was friendly and helpful, surroundings familiar! Great location from I55. Even was able to use discount coupon found in booklet from visitors center!

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1 review
1 of 5 stars Reviewed April 11, 2015 via mobile

This hotel is very outdated and disgusting. I'm in shock that they have not been condemned by the city. When I stepped off the elevator I was hit with a musty moldy odor that carried over into my room. The walls are yellow and the carpet looks like its from the 1970s.I honestly felt as though I was standing in... More 

Was this review helpful? Yes
Cortney W, Director of Sales at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Hello sir, ​Thank you for your time in writing your comment. I would like to apologize first hand for your disappointment in the décor. Please contact me directly to discuss the matter that made you uncomfortable. We strive to make everyone of our guests experience a memorable one and it seems this was not the case with your stay. Again,... More 

Austin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 5, 2015

We stayed at this hotel midway during a long driving vacation. We would stay here again if in the area. Pros: It was very conveniently located close to both interstates 55 and 220 with very easy access. It is very close to many retail sites such as Target and there are dozens of restaurants in the area. The breakfast buffet... More 

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1 review
1 of 5 stars Reviewed February 2, 2015

I should have went with my first choice and chose another hotel. My room could have been better Then I was over charged as well. They need to give their employees the correct information that way mistakes like that won't happen!! For the price I paid I should have went to the Hilton up the street!

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Cortney W, Director of Sales at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Hello Jasmine, Please call the hotel directly at 601-977-6111 so we can make sure to refund the money you were over charged. I do apologize for the mistakes we made during your stay. More 

Olive Branch, Mississippi, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 5, 2015

My wife and I were doing some work in the Jackson area and needed a place for the night. We secured a place at the Holiday In Express in Ridgeland. Check in was after 10:00 PM and no one was at the desk. When someone did arrive they knew my name. I guess we were the last ones they were... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Dear Joe A, Thank you for staying with us during your business trip and for writing a candid review. I am glad to know that you had a smooth check in and we appreciate your kind comments regarding our staff. We look forward to welcoming you back on your next future visit Sincerely, Dianne L Case Manager IHGCare More 

Chattanooga, Tennessee
Top Contributor
61 reviews 61 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 18, 2014

Stayed over on our way back from a trip. Great hotel with a staff that is second to none. They were the most friendly I have encountered. Nice clean rooms. we stayed in the front on the 4th floor and got slight noise from I-55.

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Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 16, 2014 via mobile

This hotel is just okay. I stayed two different weeks. This first week, the bathroom faucet barely worked. It had a very small trickle of water coming out of it. I was also on the railroad tracks side and had a nice wake up about 2 a.m. from an train horn. The next week, I was on the second floor... More 

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Cortney W, Director of Sales at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Thank you so much for staying with us! One of our main goals is to give you 100% satisfaction. We want you to enjoy your stay and come back again. Getting your feedback helps us to improve and continue great service. We love having you here! More 

Alabama
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2014

I had been staying in Pearl. However, since most of my work was in Madison and North Jackson, I decided to save some drive time and stay at HI-Ridgeland. I am totally glad that I did! As soon as I walked into to lobby, I was genuinely greeted by a beautiful young lady named Jasmon (hopefully the spelling is correct).... More 

Was this review helpful? Yes
Cortney W, Director of Sales at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Thank you so much for the AWESOME 5 Star review!!! Please come back & stay with us again!! More 

Brooklyn
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 16, 2014

Typical Holiday Inn Express with friendly service. There is a very modest pool and exercise facility and it is not located in an area conducive to an outdoor run. The rooms was fine and air conditioning worked well.

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IHGCare, Guest Relations Manager at Holiday Inn Express Ridgeland - Jackson North Area, responded to this review

Dear vnBrooklyn, Thank you for taking the time to post your comments. We are so pleased you liked you enjoyed your stay with us. However, we would like to apologize for the shortfalls you have noticed during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 1, 2014

This was our first time staying at a ihg in Jackson, Ms. Believe me when I say I would never stay there again, My husband did the checking in, I always tell him to ask for late check out by us being members. After he parked we all proceeded to walk in I noticed upon entering that there was a... More 

Was this review helpful? Yes 2
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