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Extended Stay America - Jackson - Ridgeland

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800 Ridgewood Road, Ridgeland, MS 39157 (Formerly Studio Plus Deluxe Studios)
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1 room 1 adult
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Extended Stay America - Jackson - Ridgeland
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20 Reviews from our TripAdvisor Community

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Memphis, Tennessee
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Stayed here for a few nights on a work trip. I was put in a garden level room that smelled oddly like dill pickles. A couple hours after checking I heard something at the doors, and then someone walked in. They had someone told someone the wrong room number and given them key to my room. The room was also... More 

Helpful?
Thank Memphisjw
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that we failed to meet our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be retraining our front desk staff on our check-in procedures. Additionally, I will make sure we are implementing... More 

Ridgeland, Mississippi
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Excellent Service.. Manager very attentive.. Assistant Manager very attentive also.. House keeping very nice... All about keeping guest happy... Rooms very clean... Very nice. Stay has been very pleasant. Anyone coming to this area would differently enjoy the stay here.

Helpful?
Thank JaMonae
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our exceptional customer service. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Memphis, Tennessee, United States
Level Contributor
19 reviews
5 hotel reviews
5 of 5 stars Reviewed October 3, 2015

The facility is newly renovated and the property is extremely clean. The front desk clerks and manager are the most pleasant people and very helpful. My room was clean and fully stocked with all my stay needs. Mr. Ricky and Ms. Tyuana were so helpful and extremely friendly and made me feel as if I was family. My stay was... More 

Helpful?
Thank Alice F
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that we were able to accommodate your needs with our friendly customer service and comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Jackson, Mississippi
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 30, 2015

I staid four night in this hotel. All the staff were not polite , the room smelt something strange and bad, Noisy hotel from morning to night! The Area is crowded and not safe ! The main door was open all night to morning without any body to ask!!

Helpful?
Thank amir_atp
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be coaching our staff to ensure that each guest receives professional customer service as well as making sure we are thoroughly inspecting rooms prior... More 

Travelers are raving about these Ridgeland hotels

Madison, Mississippi
1 review
1 of 5 stars Reviewed September 16, 2015

We've been here for 8 days and have yet to have our room cleaned or new sheets. The refrigerator has leaked on kitchen floor and Air Conditioner has leaked making carpet by bed soaking wet since Day 1. Office was notified immediately and was ignored. Finally, on the 4th day the manager came and worked on Air Conditioner, telling us... More 

Helpful?
Thank Stephanie G
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you bringing your experience to our attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to ensure we are thoroughly inspecting rooms to our company’s high standards. I am grateful for the feedback you provided so we are able to continually... More 

1 review
5 of 5 stars Reviewed August 17, 2015 via mobile

The extended stay of Jackson in ridge land is a wonderful and peaceful environment the staff is always helpful and friendly every time just makes you feel at home clean and upscale rooms every time I visit I've been doing business with this location for over 8 years never had any problems pretty reasonable prices

Helpful?
Thank Jarvis B
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our friendly staff, reasonable rates and peaceful environment. Once more, thank you for posting your review. We look forward to having you... More 

Anchorage, Alaska
Level Contributor
209 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed July 14, 2015 via mobile

My family and I stayed here for a night. The front desk staff was nice, but the room was not so clean. There were stains on the couch and carpet. Luckily the bed and bathroom were alright. When I went out to get something from the car, I noticed that there was a homeless person sitting by the entrance on... More 

Helpful?
Thank Rain Y
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

The staff and I read your comments about your stay with us. I appreciate your comments regarding our friendly staff; however, I sincerely apologize that your room was not to our company’s high standards. I will meet with the staff, and we will work on deep cleaning our carpets to ensure your experience is not repeated. Thank you for sharing... More 

Jackson, Mississippi
1 review
4 of 5 stars Reviewed February 27, 2015 via mobile

My stay was amazing front desk, housekeeping ,and on site manger was great I will visit this place again.I have a family reunion in July and I will make sure me and my family and friends stay at this location the service was amazing thank you so much for my stay with you guys.I would rate you a 8 thanks... More 

Helpful?
Thank Kendrea32
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you so much for sharing your experience with us. I shared your feedback with our staff and we are so pleased to hear that housekeeping, front desk, and management exceeded your expectations! Thank you again for sharing your comments with us. We look forward to hosting you again in the future! More 

Brewton
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 16, 2014

The outside is appealing but the inside reveals years of neglect. We checked in and I went upstairs to look at the room. I was immediately struck by the smell of the rooms. The carpets are BADLY stained. The doorknobs/handles were sticky with something. Not enough towels or bath cloths for four people. When we were unloading the car, we... More 

Helpful?
Thank Marcella M
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the carpets and doorknobs were not cleaned properly. Also, I apologize if the towels provided were not enough for 4 people. As this hotel’s manager, I can assure you that I have... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2014

First I booked the room for location it looks great on the outside but the rooms smell terrible. My first room had mold so they moved me by a room by a exit door and I couldn't sleep because of the noise. Then I saw roaches in my room. Take my advice DO NOT STAY AT THIS HOTEL!

Helpful?
1 Thank ggmann
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for the feedback about your stay at our hotel. It upsets me to hear that your room had an odor and cleanliness issues, and that there were pests in your room. I am sorry for your experience. To uphold our company's high standards, I am working diligently with my housekeeping staff to conduct a deep clean of all... More 

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