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Hyatt Place Jackson/Ridgeland

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1016 Highland Colony Parkway, Ridgeland, MS 39157,
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Hyatt Place Jackson/Ridgeland
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Hyatt Place Jackson/Ridgeland
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168 Reviews from our TripAdvisor Community

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Traveler rating
    73
    50
    18
    8
    19
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53
30
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48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (44)
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chicag
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My experience was horrible. My shower/toilet room was clearly not cleaned prior to or during my stay. Hair was all over the shower, there were dirty footprints in the shower and on the tile outside of the shower. There was even a dead bug on the floor of that room. The pillow STUNK like body odor and unwashed hair. The... More 

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Poplar Bluff, Missouri
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I stayed here while traveling through the area. The hotel was great, just what I have come to expect from the Hyatt Place properties. The staff was very helpful and eager to please. Will definitely stop here again.

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of... More 

1 review
5 of 5 stars Reviewed 1 week ago

I love to come to Ridgeland to the Aqua Day Spa and get a facial and massage and My mother and I always stay at this hotel that is near by. The suite is very lovely and comfortable and I love the living area with the corner sectional. The setting of the hotel is in a real nice tranquil setting... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing our Guest Survey regarding your recent stay at our hotel. We are glad to hear that you were able to enjoy the shopping mall that is next to us. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me... More 

Austin, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a great hotel, especially for business travelers. If you are a family staying here however, note that there are no microwaves in the room (in case you needed to heat up a bottle or something else) and no laundry facilities (nowhere to dry swim suits). But if those don't apply to you, then this is a great hotel... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. I do apologize that you were not aware that we have microwaves available by request and the guest laundry facilities are located on the 6th floor of the hotel. We will ensure our staff educates our guests on all of our amenities. If I can... More 

Brooklyn, NY, United States
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not my first time staying at this location and for good reason. The staff is friendly and professional and the morning breakfast offers a clean and friendly environment. I'm sure anyone can find items that are offered to the satisfaction. The rooms are clean and the bed is comfortable.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be... More 

Atlanta, Georgia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We recently went to Jackson for a wedding party with several friends. We had originally booked a stay at the Hilton Garden Inn Downtown but when we pulled up to the hotel we literally witnessed a robbery at a gas station-I have never seen such a terrible area in my life! We quick cancelled our reservation and headed to Hyatt... More 

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. We love to hear that you were able to enjoy or 24/7 Gallery Menu with some delicious flat bread sandwiches. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please... More 

Shreveport, Louisiana, United States
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the minute we checked in with the friendliest front desk staff to the quiet stay in our oversized suite, we had an excellent experience! The halls were quiet-- never heard any knocking of housekeeping or hall traffic. We were on the 5th floor away from the elevator. The only negative would be that the elevators seemed to be very... More 

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. It is great to know that you and your family were comfortable in our large rooms. We will look into the elevator speed to ensure it is at optimal speed for our guests. I greatly appreciate your kind words and they will be celebrated with... More 

stlouis
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 18, 2015

I rarely give 5 stars UNLESS I have a view of the ocean or something phenomenal. This hotel was excellent. They had a great continental breakfast and indoor pool. The location was in a business area with a mall nearby. Just right for an overnight stay or business. Not much to see from the views, however.

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. We are very happy to hear that you were able to enjoy our breakfast and indoor pool during your visit. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015 via mobile

Stayed overnight on our way to Florida and as it was a nice stop, we decided to stay again on our return trip. Hotel was very clean as was the room on both occasions. We love that there is division between the living (couch area) and the bed due to having a small child in the room with us. Loved... More 

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. We appreciate you choosing us for your lodging needs to and from your trip to Florida. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Adam... More 

Missouri, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 14, 2015 via mobile

This hotel leaves a lot to be desired for a Hyatt. We have stayed at many Hyatt Hotels recently and this one is definitely not up to par. There was mold growing in the bathroom, hair from who knows how many people on the floor and in the tub in the bathroom, what appeared to be spots of blood on... More 

Was this review helpful? Yes
Adam S, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review

Thank you for completing a Trip Advisor review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to... More 

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