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All 19 Pearl hotels

Comfort Inn

2.5 of 5 Motel   |   1226 Philips Lane, Pearl, MS 39208
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Ranked #18 of 19 Hotels in Pearl
A recent review
5 of 5 stars reviewed 4 weeks ago
Albert T Muskogee, Oklahoma
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16 reviews from our community

Traveler rating
    3
    2
    3
    5
    3
See reviews for
2
4
1
3
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
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    (16)
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    (4)
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    (5)
  • Sep-Nov only
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Muskogee, Oklahoma
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a very nice inn. The entire facility appeared to be clean, up to date, and well maintained. We enjoyed the convenience of the free breakfast, as well as the location being convenient to Interstate 20. We have stayed many nights in the Jackson area, and this is the best hotel we have found there.

Was this review helpful? Yes
Comfort Inn C, Manager at Comfort Inn, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More

winston salem
Top Contributor
56 reviews 56 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 22, 2014

Booked using Kayak which then booked me thru Priceline. Rate was $20 more than the invoice at front desk. Looks like Kayak AND Priceline charged an up charge. I'll call Kayak and see what's up and post response and resolution later. Hotel was ok but really worn. Maintenance at the hotel seemed lacking. Staff was friendly. I won't stay here... More

Was this review helpful? Yes
VBarot12, Public Relations Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to share your feedback with us regarding your recent stay at our hotel. Comments are extremely valuable to us as they assist us in improving the level of our service and product. I am very sorry to hear that during your most recent stay, we fell short of your expectations. Guest feedback... More

Rapid City, South Dakota
Contributor
19 reviews 19 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 30, 2014

There were some good things about this hotel. The staff was friendly and helpful. The breakfast lady was especially gracious. The breakfast was fine, and the coffee was pretty good. The bed was comfortable. But all of this was overshadowed by the qualify of the bathroom, which was significantly below the standard I expect from a Comfort Inn. We were... More

Was this review helpful? Yes 4
Natchez, Mississippi
Top Contributor
163 reviews 163 reviews
60 hotel reviews
335 helpful votes 335 helpful votes
3 of 5 stars Reviewed August 6, 2013

The room smelled like cigarette smoke, but it was clean and quite. Front desk check-in was very slow, we had reservations but it seemed to take longer than usual to process them. The person that was trying to check us in was very nice, so I don’t know if it was the system or training that made for such a... More

Was this review helpful? Yes 2
Tupelo, Mississippi
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2013

I had to travel to Jackson for business and called to make reservations. I stated that I needed two rooms and that it would be the government rate. She said she did have two rooms available at the government rate. I confirmed that it is the rate of $77 per night, the most allowable to be reimbursed for the Jackson... More

Was this review helpful? Yes 2
johnson city tn
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 19, 2013 via mobile

We planned on staying 2 nights at this hotel the second night we stayed they automatically raised our room rate $20 without our knowledge when we asked about it they had no answers we also received no room sercive we had to go down to the front desk for everything no one was of any help and the staff was... More

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AleksandraButler, Manager at Comfort Inn, responded to this review

Dear Valued Guest, We are terribly sorry that your stay with us did not exceed your expectations. We apologize that your interaction with our front desk staff was not a pleasant one. Our rate is driven by occupancy and this information should have been shared with you when you decided to stay second night. Your feedback is very important so... More

Milledgeville, Georgia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 1, 2012 via mobile

Stayed 3 nights at this hotel while on business. All I can sayis that I was underwelmed. This hotel is far below the standard I have grown to expect from HI. It is the little things like the comfort of the bed, the filthy tile grout and the nice layer of black gunk growing in the corners in the bathroom... More

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IHGCare, Guest Relations Case Manager at Comfort Inn, responded to this review

Dear wkelly5688, First of all, thank you very much for your recent stay with us. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience. We have sent you a private message with more information. I look forwarding to hearing back from you. Sincerely, Katie... More

Chattanooga, TN
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 23, 2011

We stayed here primarily because my son loves their cinnamon rolls. We paid $85 for the room, thinking that was a pretty attractive rate. The staff was excellent and went out of their way for us on a couple of occasions, but the room left a lot to be desired. This hotel is an older property and the décor and... More

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Los Angeles, California
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2011

On the morning I was checking out of this hotel (after two extremely long days of meetings and before I was to take a 6-hour drive back home) I was awakened by the housekeeping staff at 7:45 am. When I checked with the front desk as to why I was awakened I was told there had been a mistake and... More

Was this review helpful? Yes 2
hppycts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2010

Hotel was a little worn but the room was clean. Breakfast includes basics like cereal and toast, scrambled eggs, biscuits w/ gravy and bacon. A lot of decent restaurant selections within a 3 minute drive so there's no need to get back on the freeway. However there's no restaurant within walking distance unless you want to go to Ruby Tuesday's.... More

Was this review helpful? Yes 1
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Additional Information about Comfort Inn

Address: 1226 Philips Lane, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 55
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Also Known As:
Holiday Inn Express Pearl-Jackson Intl Arpt Hotel Pearl
Holiday Inn Pearl
Pearl Holiday Inn

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