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Candlewood Suites Pearl

2.0 of 5
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632 Pearson Road, Pearl, MS 39208
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Candlewood Suites Pearl
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Ranked #18 of 19 Hotels in Pearl
A recent review
5 of 5 stars Reviewed February 19, 2015
Tony4LMI Savannah, Georgia
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57 reviews from our community

Traveler rating
    30
    11
    3
    6
    7
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15
6
9
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There's no closed captioned on TV. The front desk tried to fix, but not success. And they get the manager to fix. Worst ever to hear when he said, "I can't do nothing to fix!" If I am CEO, I would fired him! I already contacted IHG guest relations, and they will take care of this!

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Savannah, Georgia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stayed at this location on a business trip. There are not many choices for a hotel in the area and if there is an event in town, they all book quickly. This is an extended stay hotel, but I chose this location because I have had very good luck with them over the past several years. Desk clerk was... More 

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Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 18, 2015

I traveled to Mississippi for a funeral and I had a pet with me so I stayed the night. I was on the ground floor. I checked the cleanliness of the room as soon as I got in, even checked under the bed with a flash light. Every thing was clean. It was a bit noisy through out the night... More 

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Ridgeland, South Carolina, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 8, 2014

I just got of the phone with the front desk clerk to find out why they would not allow my nephews to stay at the hotel. Keeping in mind both of my nephews are in the military and the room was booked by their mom prior to their arrival. I explained I just stayed in a hotel that my own... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Pearl, responded to this review

Dear michelecE9061VH, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Hampton, South Carolina
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 8, 2014

The manager refused to budge on the age minimum when our second soldier son presented his military I.D. after driving 13 hours from SC headed to his duty station. It was close to midnight & he was obviously tired. Candlewood = You can die for your country but you can't stay here. Unpatriotic. Hate Crime. Where is the decency? The... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Pearl, responded to this review

Dear KellyMarieBrown, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

West Palm Beach, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 21, 2014 via mobile

It really is the little things that can make or break a hotel stay. My wife, my three children and I booked a room here for an overnight stay on our trip from Texas to Florida. We specifically chose the Candlewood Suites because we needed the extra room for our large family. We booked a one-bedroom suite. The Good: The... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Pearl, responded to this review

Dear MizzouMan, Thank you for writing a review about your recent stay with us. I appreciate your favorable remark about the spacious rooms and amenities, comfortable beds and well stocked kitchen. I am delighted that our hotel has adequate features to meet the travel needs of your family. However, it is regrettable that we fell short in a few areas... More 

Brewton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 10, 2014

This is absolutely the worst place you can stay. They repeatedly ran my credit card WITHOUT permission as I was paying cash.... they refuse to refund the overdraft charges to me. Not recommended. BAD!

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Pearl, responded to this review

Dear Marcella M, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service. We appreciate you bringing this billing issue to our attention. Please accept our sincere apologies for any inconvenience these issues may have caused you. We take comments such as these very seriously and would... More 

Rolling Fork, Mississippi
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 16, 2014

We checked into this room and immediately saw hair in the bathroom and in the bed when we pulled back the sheets. The floor was also sticky in the kitchen area. It appeared to us that housecleaning may have just made up a lightly used bed and did not fully clean the room. Due to the late hour we decided... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Pearl, responded to this review

Dear Brad B, Thank you for writing a review regarding your stay. I am sorry that our level of cleanliness did not live up to your expectations. We have taken note of your comments regarding the issues you had and I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Belmont, MA
Top Contributor
57 reviews 57 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 11, 2014

This hotel was a pleasant surprise. Very near the interstate, first of all, and close to a number of restaurants Then, the room itself was exceptionally clean, nicely decorated, and quite spacious. The kitchen has everything you need. Television and wireless worked fine. We brought our beagle, and she did very well at this hotel. One caveat: breakfast is available,... More 

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cocoa
2 reviews
5 of 5 stars Reviewed May 9, 2014

I stayed at this hotel for two nights. Upon arrival I checked in with a very nice young lady that was warm and welcoming. She answered all my questions about the area and made me feel cozy as if I was home. I went to my room and it was very clean and spacious. No place I've been to has... More 

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