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Hilton Garden Inn Jackson/Pearl

3.0 of 5 438 Riverwind Drive, Pearl, MS 39208
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Certificate of Excellence 2014
Hilton Garden Inn Jackson/Pearl
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Hilton Garden Inn Jackson/Pearl
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159 reviews from our community

Traveler rating
    76
    43
    30
    6
    4
See reviews for
24
28
14
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (159)
  • Mar-May only
    (29)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (38)
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Salt Lake City, Utah
Contributor
16 reviews 16 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Cedric at the front desk was professional and very friendly. A great greeting to a clean, quiet, nice hotel. Convenient to I-20 but very quiet in our experience. The woman working the breakfast Sunday morning (wish we remembered her name) was the best person we have ever seen in that position. And we have stayed in a LOT of HGIs.... More 

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to rate us on TripAdvisor. I will let the staff know your comments as well as give them a Gold star for service. We appreciate your time. We aim to do even better the next time you are in town. We look forward to your return. More 

Flint, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

I checked into this hotel fairly late, the night auditor seemed bothered by my check in and took at least 20 minutes to figure out how to check me in. She didn't explain any of the hotel amenities or even tried to direct me in the direction of my room. The room was dusty and the bathroom towels were all... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry we fell short on service during your stay. We dropped the ball on the response and did not take care the issue properly. As an Hilton Employee, you know how one bad guest experience can effect the entire hotel. We want to make sure we learn from our mistakes and continue to improve with our staff. Thank... More 

Mississippi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Upon check in I was greeted with warm and hospitable customer service. From the Front desk staff, housekeeping, breakfast staff, room service and even the management team this stay was just GREAT!!!! The mattress/bed in the room was so comfortable I would love to purchase a set

Review collected in partnership with Hilton Garden Inn

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to comment about our property on Tripadvisor. We take pride in giving our guest the best experience possible. Our goal is to always go above and beyond for our guest. This is not just limited to the front desk staff. We look forward to your return. We hope to exceed your expectations then as... More 

Jamestown, North Carolina
Top Contributor
50 reviews 50 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed this week at the HGI in Pearl, MS. Room was OK and water available for Diamond member as expected. I was disappointed to find out that the bar and food area was not open after breakfast. No bar tender or short order cook and no food or bar service after breakfast. Restaurant next door offers room service in the... More 

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am very sorry our hotel did not meet your standards during your stay. Some unexpected things happened that caused us not to be prepared coffee in time for the early morning departures. We have since made keys available to the front desk staff so they can get in even if a manager is not here. The restaurant issue is... More 

Arlington, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel near restaurants and strip mall shopping. Easy access to I-20. Nice hotel near restaurants and strip mall shopping. Easy access to I-20. Nice hotel near restaurants and strip mall shopping. Easy access to I-20.

Review collected in partnership with Hilton Garden Inn

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for your review on Tripadvisor. We are glad you enjoyed your stay. We look forward to you coming back to shop and enjoy some of the restaurants in the area. Maybe you can stay a little longer to get some retail therapy. Thank you again for your time. More 

Alexandria, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property several times - and there is a reason I continue to return. It is in a great location surrounded by shopping, dining and things to do. The staff is always friendly. Great wi-fi connection. And on this particular stay, our check-in process was quick, efficient and personal. Great service provided by the entire staff!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to write a review on Tripadvisor. We are glad you enjoyed your stay. We are excited when our regular guests comment on the service provided by all our staff. This is something that we work to improve every day. We look forward to your return and hope that you have has great a stay,... More 

Bradenton, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Woke up many times feeling as if vehicles on the highway, 50 feet away, were going through the room. Even cars sounded as if they were rolling by the bed. Apart from a 5 foot wooden fence about 10 feet away from the window, nothing but the glass, insulated the highway noise from the room. Growling from the truck engines... More 

Review collected in partnership with Hilton Garden Inn

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry you had to endure the highway noise during your stay. We try to accommodate as many people away from highway as possible. This is something that we are looking for solutions for. We can make notes in your HHonor's profile that request a room away from interstate and maybe that will help. We look forward to you... More 

Senior Contributor
32 reviews 32 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We always try to stay at HGI and stayed here twice on a recent trip to Florida. Both times, we experienced friendly staff, comfortable rooms, and nice breakfasts. Unless you're at a certain rewards level, HGI charges for breakfast but you can purchase a bed and breakfast plan for two for around $12 per room. A convenient and reasonable choice... More 

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel staff and experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Schertz, Texas
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hard to go wrong at an HGI, and this one does not disappoint. With an excellent location near lots of chain restaurant dining options, its perfect for busy business travelers and over-nighters. Desk staff was efficient and polite. Breakfast was pretty standard, but above average. Business office was very user friendly which can accommodate printing, scanning, flash drive use, etc.... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel location and staff experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Laurel, MS
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although other travelers on Trip Advisor had warned of the Interstate noise, I didn't think it would be that bad since I travel with a noisemaker. Unfortunately, I forgot it and the noise is indeed an issue. But stale cigarette smell in this supposedly non-smoking hotel along with the sugar ants in the bathroom and on the nightstand were worse.... More 

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Drive, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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