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Hilton Garden Inn Jackson/Pearl

#3 of 19 Hotels in Pearl
Certificate of Excellence
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438 Riverwind Drive, Pearl, MS 39208
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2X Points Package
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Hilton Garden Inn Jackson/Pearl
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Hilton Garden Inn Jackson/Pearl
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192 Reviews from our TripAdvisor Community

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Traveler rating
    90
    48
    39
    8
    7
See reviews for
32
30
14
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (192)
  • Mar-May only
    (34)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (51)
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Waco, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My family was passing through as we were returning from vacation. The Hilton Garden Inn was conveniently located off of I-20, so I have easy access to get back on the road. There are also a lot of restaurants located around the hotel, so there is no need to have to look far for somewhere to eat. The location is... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I am from Boston, Massachusetts. I came down a few weeks to visit family and stayed at the hotel. When I first pulled up I was so confused because I never seen any place so historical before. I have always so Jackson on Television or website. I was in pure disbelief, in amazement it was so wonderful! So continue my... More 

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Santa Rosa, CA, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Close to the airport but not too close. Be sure to request a room on the front side of the hotel away from the highway. If you get one on the highway side be sure to use the complementary ear plugs that are provided. Excellent food service for breakfast right in the hotel. Near several dining choices. Lone Star Steak... More 

Review collected in partnership with Hilton Garden Inn

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Long Beach, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel staff is very friendly, the breakfast is phenominal and the staff there is very friendly and very interested in making sure you are very satisfied. The room was fine and the facilities are very nice

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We are glad you found the staff and overall hotel experience to your liking. We look forward to welcoming you back. More 

dripping springs, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

i love this place everything is in walking distance. places to eat and drink, there is a pool work out room a place to hang out up by front desk waiting on people or just want to sit and drink a beer and watch tv before you go to dinner or before you go up to your.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We are glad you found the staff and overall hotel experience to your liking. We look forward to welcoming you back. More 

Mansfield, Texas
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

We arrived at the Hilton Garden Inn/ Pearl, MS. and when they gave me my room key we walked in to a dirty room. There was trash in the room that has been left from the previous people. The floor was soaking wet from some kind of leak from the AC Unit. We went down to front desk and they... More 

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to review our hotel. I am sorry that you and your family encountered some bad issues during your stay. It is our goal to not have this happen. We are currently working with all staff member, so this issue does not happen in the future. We hope that you will consider staying with us... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I always stay this place and look forward to seeing friendly faces of the staff specially Ms. Perry! They ensure that you fell welcomed at their facilities when you are hosting meetings as well as booking group events. I highly recommend this facility.

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We are glad you found the staff and overall hotel experience to your liking. We look forward to welcoming you back. More 

Ohio
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I was only there two nights stay and was really caught off guard. We checked in. Pleasant personable receptionist greeted us. Once inside the room, it was not what I expected, being that I had just come from a Hilton Garden earlier that day. Not really clean, but also not dirty. The bathroom was well lit and very bright, could... More 

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to review our hotel. I am sorry that you and your family encountered some bad issues during your stay. It is our goal to not have this happen. We are currently working with all staff member, so this issue does not happen in the future. We hope that you will consider staying with us... More 

Douglasville, United States
1 review
4 of 5 stars Reviewed June 29, 2015

This brand has been very consistent and they meet my business travel needs. I will continue to use their services. I am an awards member and enjoy all the benefits of this program. I look forward to the friendly staff and home away from home hospitality.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We are glad you found the staff and overall hotel experience to your liking. We look forward to welcoming you back. More 

Effie, Louisiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2015

Although property was clean and well maintained, furnishings are beginning to look rather worn. We stayed in room 208, heavy noise from interstate right outside our window. That there was a full service restaurant, but it was only for breakfast

Was this review helpful? Yes
Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to rate us and leave a comment on TripAdvisor. We are very sorry about the highway noise. All our suite rooms are on interstate side, unfortunately. As for the restaurant, we are planning to open our restaurant in August or September of this year. We hope that you will choose to come back then.... More 

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