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Hilton Garden Inn Jackson/Pearl

3.0 of 5 438 Riverwind Drive, Pearl, MS 39208
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Certificate of Excellence 2014
Hilton Garden Inn Jackson/Pearl
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Hilton Garden Inn Jackson/Pearl
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145 reviews from our community

Traveler rating
    70
    39
    28
    5
    3
See reviews for
22
24
13
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (29)
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Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here after a college football on our drive back to Texas. Easy access from interstate. Read reviews and requested room at back of hotel for quietness and it was! Check-in was efficient and quick. All employees are so helpful and seem to really love their jobs. Room was clean and fresh smelling. Bed and pillows were so comfortable! Bathroom... More

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Jackson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were in town for JSU homecoming game. we were greeted as soon as we walked in the door. The room was nice and clean and the staff was first class. We had breakfast one morning and it was excellent!!! Would definitely recommend this to anyone looking for a nice hotel.

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Byhalia, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was a wonderful hotel for my family and I to participate in the ALS walk. We will be staying here every year. The breakfast was excellent. The rooms were very clean and staff was fantastic!!! The lobby always had fresh lemon water and fresh coffee for everyone.

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Houston, Texas
Top Contributor
82 reviews 82 reviews
12 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed September 11, 2014 via mobile

5 stars for the staff at this property. From the front desk to the housekeeping to those just walking by. Friendly 100% of the time. Everyone person had a genuine smile and desire to help. You don't see this often, great staff. Property is typical quality Hilton, exactly what I expected. Arrival area was set up perfectly, food was fresh,... More

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Davis, United States
1 review
5 of 5 stars Reviewed September 7, 2014

Front office staff was very accomodating. I accedently made my resservation at another Hilton in Jackson and he took care of the problem for me even though I arrived late that night. He was polite and called the other hotel and took care of any issues that I might have had because I wasn't going to keep my reservation at... More

Review collected in partnership with Hilton Garden Inn

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Urbana, IL
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2014

This is a beautiful hotel surrounded by places to eat and plenty of shopping. Our room was on the fourth floor it was very quite. All of the staff was very nice. They have a breakfast for $9.99 but we went next door to Ryan's for breakfast.

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Top Contributor
140 reviews 140 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 25, 2014

Awesome hotel and restaurant. Noise is exetremely awful from highway. I say if this is how they treat Gold members I would be concerned about others. You need earplugs to stay here. Never been so disappointed in a Hilton Garden Inn before. I will not stay here again.

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am very sorry that you had the bad experience of the highway noise. This is something that the management company is aware and are working on a solution for. We do apologize for not being able to get you a room away from the interstate. We can make a note in your HHonors profile that your room must away... More

NJ
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 22, 2014 via mobile

Nice hotel, good staff, but horrible location. Room on the highway side; sounded like trucks and motorcycles were 50 feet away. Earplugs, white noise, sleep aid - nothing helped. Also, everything in the room smelled of smoke - apparently the smoking area was directly below the window.

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We want to apologize for the highway noise and the smoke smell you encountered during your stay. We are working towards a solution of the highway noise. since we have become a 100% smoke free hotel, we are now able to charge the guest that abuse the policy and... More

paris, United States
1 review
5 of 5 stars Reviewed August 18, 2014

from reservation to check out everything was an enjoyable experience. The staff greated us like they knew us. When waling by the desk they even addressed us by name. We requested a room away from the Interstate side there was no problem with that. Therefore the room was quiet.

Review collected in partnership with Hilton Garden Inn

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Manalapan, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 17, 2014

Staff was very nice. We originally had a room with queen beds and changed to one with a king size bed. Walked into the room and it reeked of smoke. Yes, this is a non smoking hotel. Went back downstairs and went into another king room. This one smelled fine. Interesting, never checked into a hotel room that they provided... More

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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Drive, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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