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All 19 Pearl hotels

Hilton Garden Inn Jackson/Pearl

3.0 of 5 Hotel   |   438 Riverwind Drive, Pearl, MS 39208
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76%
Ranked #2 of 19 Hotels in Pearl
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
WesleyMCPA Houston, Texas
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142 reviews from our community

Traveler rating
    67
    39
    28
    5
    3
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21
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73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Houston, Texas
Top Contributor
79 reviews 79 reviews
12 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

5 stars for the staff at this property. From the front desk to the housekeeping to those just walking by. Friendly 100% of the time. Everyone person had a genuine smile and desire to help. You don't see this often, great staff. Property is typical quality Hilton, exactly what I expected. Arrival area was set up perfectly, food was fresh,... More

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Davis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Front office staff was very accomodating. I accedently made my resservation at another Hilton in Jackson and he took care of the problem for me even though I arrived late that night. He was polite and called the other hotel and took care of any issues that I might have had because I wasn't going to keep my reservation at... More

Review collected in partnership with Hilton Garden Inn

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Urbana, IL
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel surrounded by places to eat and plenty of shopping. Our room was on the fourth floor it was very quite. All of the staff was very nice. They have a breakfast for $9.99 but we went next door to Ryan's for breakfast.

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Top Contributor
137 reviews 137 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Awesome hotel and restaurant. Noise is exetremely awful from highway. I say if this is how they treat Gold members I would be concerned about others. You need earplugs to stay here. Never been so disappointed in a Hilton Garden Inn before. I will not stay here again.

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am very sorry that you had the bad experience of the highway noise. This is something that the management company is aware and are working on a solution for. We do apologize for not being able to get you a room away from the interstate. We can make a note in your HHonors profile that your room must away... More

NJ
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Nice hotel, good staff, but horrible location. Room on the highway side; sounded like trucks and motorcycles were 50 feet away. Earplugs, white noise, sleep aid - nothing helped. Also, everything in the room smelled of smoke - apparently the smoking area was directly below the window.

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Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out the review. We want to apologize for the highway noise and the smoke smell you encountered during your stay. We are working towards a solution of the highway noise. since we have become a 100% smoke free hotel, we are now able to charge the guest that abuse the policy and... More

paris, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

from reservation to check out everything was an enjoyable experience. The staff greated us like they knew us. When waling by the desk they even addressed us by name. We requested a room away from the Interstate side there was no problem with that. Therefore the room was quiet.

Review collected in partnership with Hilton Garden Inn

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Manalapan, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Staff was very nice. We originally had a room with queen beds and changed to one with a king size bed. Walked into the room and it reeked of smoke. Yes, this is a non smoking hotel. Went back downstairs and went into another king room. This one smelled fine. Interesting, never checked into a hotel room that they provided... More

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Houston, United States
1 review
5 of 5 stars Reviewed August 15, 2014

I make a trip to the Jackson area about every six weeks. Great staff, friendly, clean and quiet location. Easy to find. Has lots of access to dining, Bass Pro shop, airport, highways and some retail shopping. I recommend to any traveler going to and passing Jackson Area.

Review collected in partnership with Hilton Garden Inn

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Diamond, United States
2 reviews
5 of 5 stars Reviewed August 7, 2014

I highly recommend the hotel from our experience. The gentleman that checked us in was very polite and helpfull! Hope to come again when we are in the area. I do wish they had a complimentary hot breakfast tho.

Review collected in partnership with Hilton Garden Inn

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Starkville, Mississippi
Top Contributor
57 reviews 57 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 31, 2014

As a Hilton Garden Inn, the hotel is fine. The property is in good shape, with all the amenities. Location is horrible, with half of the hotel adjacent to I-20 in Jackson, MS, near a major intersection where I heard diesel trucks and their Jake Brakes all night long. I asked for a different room, but there were none to... More

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Administrative A, Front Office Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

We thank you for your responses, critiques, and input here at the Hilton-Garden Inn Pearl. I deeply apoplogize for your "sleepness" night, and for furure stays, we can surely accommodate you with a room opposite the interstate. Sincerest apologies and wishing you a pleasant future stay Cedric Morris, Front Desk Manager More

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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Drive, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton

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