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Hilton Garden Inn Jackson/Pearl

#2 of 19 Hotels in Pearl
Certificate of Excellence
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438 Riverwind Drive, Pearl, MS 39208
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Hilton Garden Inn Jackson/Pearl
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Hilton Garden Inn Jackson/Pearl
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177 reviews from our community

Traveler rating
    85
    45
    34
    8
    5
See reviews for
27
30
14
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Any
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    (177)
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    (35)
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    (57)
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    (34)
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Jemison, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The AC system blows directly on the bed, so when it's running, it was very cool, but when it cuts off, it gets warm quickly. Not ideal with a baby in the room. And the AC was noisy. There was also a lot of street noise.

Review collected in partnership with Hilton Garden Inn

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1 review
3 of 5 stars Reviewed 3 weeks ago

Great staff, accommodations were okay but the beds really sucked. The adjustable firmness did not seem to work at all. Rooms were loud. Breakfast was pretty good, actually very good and good service..

Review collected in partnership with Hilton Garden Inn

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Slidell, United States
1 review
3 of 5 stars Reviewed April 13, 2015

This property is usually a good hotel, but this last stay wasn't the best. I had hair in the tub/shower, the towels were rough, and a hair in my eggs in the morning. An apology from the server would have been appropriate, but I did not even get that! She did say "Oh". The front desk staff was great though.

Review collected in partnership with Hilton Garden Inn

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

We are sorry that this stay did not offer you the quality of service that you are used to. We are very sorry for the hair issues from your room to the breakfast. I will work with our staff to improve on handling the issue at the time of service instead ignoring the issue. We will definitely improve on the... More 

New Albany, Mississippi
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

This hotel had one of the best and friendliest staff that I have encountered in a good bit of traveling. My only negative was that I wasn't aware that breakfast was not free and wasn't made aware until I was brought a bill for $14+ for two breakfasts.

Review collected in partnership with Hilton Garden Inn

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out our survey. We are glad you found the staff and hotel to your liking. I want to apologize for breakfast not getting explained at check in as well as when you entered the breakfast area. This is a standard for all HGI properties. We will make sure we make guest more... More 

Aurora, United States
1 review
5 of 5 stars Reviewed April 7, 2015

We had a travel emergency so had an unplanned stop at this hotel. The staff were amazing. The accommodations good. The biggest challenge was a flood light shining in the room. Avoid room 219! The flood lights are obnoxious. The rooms were clean and well kept. The breakfast in the morning was very good quality with a great short order... More 

Review collected in partnership with Hilton Garden Inn

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

We are glad you enjoyed your stay at the HGI Pearl, MS. Thank you for the nice remarks. We look forward to your next stay with us. More 

Ruston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 22, 2015

Loud room, lumpy bed, spartan bathroom. Need I say more? The review states I must have at least 200 characters. I believe I summed it up in the 47 characters in the first 2 sentences "Loud room, lumpy bed, spartan bathroom. Need I say more?". So there, I said it again!

Review collected in partnership with Hilton Garden Inn

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to leave a comment about our property on Tripadvisor. We are very sorry that we did not live up to your expectations. Please do not rate your bad experience with our Hilton Garden Inn as a standard for all Hilton properties. We will do our best to improve on issue so this does not... More 

Buda, TX, United States
1 review
5 of 5 stars Reviewed February 26, 2015

Room was clean. Fresh cookies on Saturday afternoon was a nice touch. Lobby was very nice. Fitness center was great with TVs on the cardio machines. They all had wired remotes and some had problems. Free weights and a pulley machine were great. All the suites are on the Freeway side and had some noise but not bad

Review collected in partnership with Hilton Garden Inn

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to fill out our survey. Your comments will help our property grow. Thank you and we look forward to you staying in the future. More 

Ocean Springs, Mississippi
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

This facility is very nice and clean and I would rate it consistent with most 3-Star hotels. The staff is attentive and polite. I would recommend it for anyone who is going to attend an event to the Trade Mart Center. And, the property is within the grounds of the Outlets of Mississippi Mall and the Bass Pro Shop. Breakfast... More 

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to write a review of our property. I know people want to hear about the hotel from a guest experience and you summed it up pretty good. Thank you again and we look forward to you staying with us in the future... away from the highway. More 

Vancouver, Canada
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 19, 2015

I did not get a good night's sleep here. Although the staff was friendly and the rooms were average, the hotel is right off the highway and you can hear the big semi-trucks all night long. There is no way you can fall asleep (and I am not a light sleeper) without earplugs. My room was facing the highway, obviously,... More 

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I want to apologize for the highway noise. We have not come up with the proper solution to this issue.... We are working on something to help in the mean time. Please let us know the next time you plan to stay at our hotel and we can try to put you in a room away from the highway. We... More 

Cookeville, Tennessee
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 11, 2015

This hotel was clean, but the mattress on the bed was not in very good shape. It was saggy and uncomfortable. It should be replaced. The staff was friendly and helpful, but if you stay here be sure to check out the bed first. Also, be aware they charge $10.00 for breakfast.

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Colette T, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

We are very sorry you had a bad experience with the mattress. They are suppose to be able to set to your ideal settings. We are sorry this did not work during your stay. We are look forward to your return visit. More 

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