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Hilton Garden Inn Jackson/Pearl

3.0 of 5 438 Riverwind Drive, Pearl, MS 39208
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Certificate of Excellence 2014
Hilton Garden Inn Jackson/Pearl
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Hilton Garden Inn Jackson/Pearl
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166 reviews from our community

Traveler rating
    81
    44
    30
    6
    5
See reviews for
26
29
14
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Hattiesburg, Mississippi, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel to Jackson for business downtown often. When the government rate is available I stay at this hotel. Great breakfast - about $10 per person (buffet and cooked-to-order). The staff is always friendly. Normally the rooms are clean and comfortable. However, when I stayed last week, the fridge and had not been cleaned out and the coffee maker still... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for choosing HGI Pearl as your preferred hotel. We appreciate your comments and the opportunity to correct our issues. Your comments will help me address issues with my staff, so things like this get taken care of immediately. Thank you for your time and we look forward to you staying with us again. More 

Warrensburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Having spent time at another Hilton Garden Inn, I looked forward to my stay, I was not disappointed.. everything was in order, staff was extremely friendly and helpful.. Room was comfortable, the bed, pillows, some of the best I've used so far! Should I run this marathon in the future, I will stay here again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here on business for a week during the cold snap in January. The hotel was as warm as it's staff. The room was very comfortable. Good internet connection. Breakfast wait staff was the best, anticipating when my coffee cup needed refilling. Unlike most chains, this hotel had a full complement of television selections including. PBS station which is... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the staff and hotel experience to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived around 7 pm with a reservation. We are HHonors Silver members. The room we stayed in was a mini-suite. The clerk was friendly and pleasant. The hotel was at low capacity yet the clerk put us on the freeway side of the building. The noise level seemed higher than usual from traffic. After a long day on the... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are... More 

Suffolk, Virginia
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We picked this bases on reviews and were not disappointed. We got the 2 queen beds suite and it was clean and spacious. The staff was extremely friendly, and the beds were super comfortable! We ordered room service from the next door Lone Star steak house. The convenience was awesome. The food was decent, but that's the restaurant and not... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to comment on our hotel. We are glad you enjoyed your stay. I am sorry you were not able to enjoy our breakfast at $9.95 per person. We have other promotions that can help with the cost of breakfast. That would be our Bed & Breakfast package. This way the breakfast is included in... More 

Oxford, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

WONDERFUL EXPERIENCE, OUTSTANDING STAFF, GREAT VALUE! One of the best hotels in the Jackson, Mississippi area for its value. Great access from I-20, always clean, quite with an outstanding staff. The breakfast and breakfast staff are top of the line. You can not go wrong with a stay at the Hilton Garden Inn in Jackson.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for your kind remarks about our property. We are glad you enjoyed your stay and staff. We look forward to your return visit. More 

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 24, 2014

Me and two more people stayed for two nights arriving on Sat. Dec 13th. I am a front desk agent at a Hilton property in the Nashville, TN area. Usually when I travel and stay at other Hilton properties, being that I am an employee, the agents and employees at the hotel where I'm staying won't give me the same... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to leave a TripAdvisor comment. We are very happy that you enjoyed your stay and were treated with the excellent service. We forward to your stay with us in the future. More 

Salt Lake City, Utah
Contributor
17 reviews 17 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2014

Cedric at the front desk was professional and very friendly. A great greeting to a clean, quiet, nice hotel. Convenient to I-20 but very quiet in our experience. The woman working the breakfast Sunday morning (wish we remembered her name) was the best person we have ever seen in that position. And we have stayed in a LOT of HGIs.... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to rate us on TripAdvisor. I will let the staff know your comments as well as give them a Gold star for service. We appreciate your time. We aim to do even better the next time you are in town. We look forward to your return. More 

Flint, Texas
1 review
1 of 5 stars Reviewed December 12, 2014

I checked into this hotel fairly late, the night auditor seemed bothered by my check in and took at least 20 minutes to figure out how to check me in. She didn't explain any of the hotel amenities or even tried to direct me in the direction of my room. The room was dusty and the bathroom towels were all... More 

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

I am sorry we fell short on service during your stay. We dropped the ball on the response and did not take care the issue properly. As an Hilton Employee, you know how one bad guest experience can effect the entire hotel. We want to make sure we learn from our mistakes and continue to improve with our staff. Thank... More 

Mississippi, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

Upon check in I was greeted with warm and hospitable customer service. From the Front desk staff, housekeeping, breakfast staff, room service and even the management team this stay was just GREAT!!!! The mattress/bed in the room was so comfortable I would love to purchase a set

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Administrative A, General Manager at Hilton Garden Inn Jackson/Pearl, responded to this review

Thank you for taking the time to comment about our property on Tripadvisor. We take pride in giving our guest the best experience possible. Our goal is to always go above and beyond for our guest. This is not just limited to the front desk staff. We look forward to your return. We hope to exceed your expectations then as... More 

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Additional Information about Hilton Garden Inn Jackson/Pearl

Address: 438 Riverwind Drive, Pearl, MS 39208
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson/Pearl 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Jackson/Pearl Hotel Pearl
Hilton Garden Inn Pearl
Hilton Pearl
Pearl Hilton
Hotel Style:
#1 Family Hotel in Pearl
#2 Business Hotel in Pearl

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