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Holiday Inn Express Jackson/Pearl International Airport

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100 Riverwind East Dr, Pearl, MS 39208
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Holiday Inn Express Jackson/Pearl International Airport
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Holiday Inn Express Jackson/Pearl International Airport
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48 reviews from our community

Traveler rating
    19
    14
    11
    1
    3
See reviews for
17
5
2
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (48)
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    (10)
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    (20)
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    (11)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We chose this hotel as our place to stay in town while visiting family for Christmas. Surprisingly, we had the whole hotel to ourselves. It was nice & quietly pleasant! The room was spacious, and everything that we needed was accounted for. We will definitely do this again during holidays.

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Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I picked this hotel because it had a sink area outside the bathroom and a sofa bed. The newness of the hotel made the sofa bed the most comfortable I have ever seen and it had a nice mattress pad on it. You have to ask for blankets but the sheets were in the room. Sad to say the decor... More 

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AleksandraButler, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Brad... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for business. Everything has been okay, but I can't say that this particular HI Express has "wowed" me. The front desk staff was cordial, but not overly friendly or helpful, which has not been my typical experience traveling around the south the past few days. Breakfast was the standard HI Express breakfast, which is okay. However, I was... More 

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Dallas, TX
Top Contributor
59 reviews 59 reviews
9 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 31, 2015 via mobile

I thought I was booked at the Holiday Inn but found I was booked at Holiday Inn Express. My expectations dropped. They need not have. The hotel looks very very nice inside. Everything is clean and neat. The room was ideal. Nothing real fancy but not just utilitarian either. Plenty of desk space with plugs. Nice flat screen TV. In-room... More 

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Hattiesburg, Mississippi
Top Contributor
73 reviews 73 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2015

We started our vacation at this airport hotel. The place was immaculate. The staff was great dealing with us and the treated us like explcted. The rooms were very clean. I am 6'7" tall and the shower head was high enough for me to stand under it. I will return to this location.

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Frisco, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 10, 2014

Worst experience ever ! We prepaid for a two-night stay for Wednesday and Thursday (Thanksgiving) nights. The room was nice, but the wifi did not work. On Thursday morning the housekeeper tells me there will be not be regular housekeeping because it's Thanksgiving Day and they are short-handed. Excuse me? I complained to the front desk person and he refused... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Dear alindal, Thank you for your review regarding your recent stay at Holiday Inn Express Jackson/Pearl Int'l Arpt, MS. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 3, 2014

This is a new hotel; nice drive-up and lobby. Beautiful room decor. Brad, the evening front desk attendant was quite friendly, great Customer Service! Our room was very nice; the bathroom and room furniture/setup great! Room has been well cared for. Our one complaint; however, was the bed. It was definitely not a consideration as compared to everything else in... More 

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VBarot12, Public Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Thank you for reviewing your recent stay at our hotel. We always appreciate hearing from our guests- including when comments help identify ways we can improve. Your satisfaction is our number one concern, so we appreciate your feedback. We are always looking for ways to improve our property and will definitely keep your comments in mind. Again, thank you for... More 

Dallas, Texas
Top Contributor
59 reviews 59 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 3, 2014

Stayed one night on a trip from Dallas. New, but difficult to locate off I-20, no signage exists. We found the hotel extremely noisy to traffic off I-20, particularly trucks that we heard at all hours of the night. Possibly it was the location of the room, no. 433 close to the Interstate, but certainly not the last room before... More 

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VBarot12, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed October 7, 2014

Passing through jackson on a roadtrip honeymoon we stopped here and let me tell you it was a great place to relax and enjoy the ammenities offered. Hotel staff was friendly and accomodating.Atari, Teresa and Michelle charlie's Angels. if in town and have a choice , MUST VISIT

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Flint, Texas
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 5, 2014

In town on business had been staying in a competitors property when in Pearl but it was going down hill. Tried this property and greatly pleased. Quite and comfortable very friendly staff. Thanks for the stay.

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