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Holiday Inn Express Jackson/Pearl International Airport

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100 Riverwind East Dr, Pearl, MS 39208
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Holiday Inn Express Jackson/Pearl International Airport
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Holiday Inn Express Jackson/Pearl International Airport
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55 reviews from our community

Traveler rating
    21
    16
    13
    1
    4
See reviews for
20
5
2
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • Portuguese first
  • Any
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  • All months
    (55)
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    (17)
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    (20)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (7)
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1 review
5 of 5 stars Reviewed 1 week ago

This Holiday Inn Express couldn't have been nicer! The front desk people were so welcoming and friendly. The room was a surprise we didn't expect. Beautiful, clean and comfortable. The bed pillows were even labelled soft or firm. The television was easy to use, bathroom area clean and had everything we needed. Breakfast the next morning was delicious, more than... More 

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Holiday Hotel J, Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

We are glad that you enjoyed your stay here at Holiday Inn Express Jackson/Pearl. We take pride in offering our guest the cleanest accommodations and the best southern hospitality possible. We look forward to your next visit to the area and hope that we can offer the same experience each and every visit. More 

Troy, Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a 3 night stay for my wife and me; in May 2015. We have stayed in the Pearl/Jackson area a few times now, but never at this hotel. Given our choices in this area, we'd probably stay at others the next time. The hotel is approximately 2 years old, so it's not about an ugly hotel. However, the... More 

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Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed 3 weeks ago

The approach to customer service is appalling. General mgr is rude and thought a legitimate legal complaint should simply be ignored. His answer was he will have a chat with his staff. Lame answer for a GM. he obviously does not need the business. Wonder how his owners feel.

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Holiday Hotel J, Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Our Holiday Inn Express Hotel takes pride in offering the highest quality guest experience to everyone that visits our hotel. Unfortunately miscommunication's do occur and when they do we try to handle them with the utmost professionalism and courtesy whether it be a miscommunication with a guest or one of our many business partners. When things of this nature happen... More 

Chanhassen, Minnesota
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice Hotel. About what you would expect from a newer hotel. Continental breakfast was just enough - the common eating area was clean, had several newspapers avail and a large TV. The rooms were comfortable. Wall mounted thermostat and clean, updated decor. Surprisingly, many hotels overlook the need to have convenient outlets available. But this hotel had 2 outlets on... More 

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McKinney, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 8, 2015 via mobile

My husband and I always use Holiday Inn Express when we come into town to visit family. We came in this time for our sons wedding and even opted out of staying at the Marriott across the road where the wedding party was staying as we feel this hotel gives us all the comforts away from home. Our Grandsons always... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Dear Sharon C, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with the noise during your stay. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2015

My husband and I flew in from the UK & stayed at this hotel last weekend for 4 nights for our nephews wedding, from 2-6 April. Our first night was ok, but the second night was horrendous! We didn't sleep at all due to a room down the hall from us, keeping us awake with their screaming, door slamming and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Dear Sarah T, Thank you for your review regarding your recent stay at Holiday Inn Express Jackson/Pearl Int'l Arpt, MS. It is regrettable you were not satisfied with the service you received. We apologized for any inconvenience caused by the noise during your stay. I have sent you a private message to discuss your concern further. Sincerely, Orlando A. Case... More 

Patna, India
Top Contributor
61 reviews 61 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 29, 2015

what do I look for in an airport hotel? Things that work as they are supposed to! Decent breakfast, Wi-Fi that works, good shower, comfortable bed...friendly and efficient staff. Given all of those, I'd say that this "box" chain hotel fit my criteria for a good night. I'd definitely go for this one again. Breakfast was nothing special...pretty much the... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

We chose this hotel as our place to stay in town while visiting family for Christmas. Surprisingly, we had the whole hotel to ourselves. It was nice & quietly pleasant! The room was spacious, and everything that we needed was accounted for. We will definitely do this again during holidays.

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 8, 2015 via mobile

I picked this hotel because it had a sink area outside the bathroom and a sofa bed. The newness of the hotel made the sofa bed the most comfortable I have ever seen and it had a nice mattress pad on it. You have to ask for blankets but the sheets were in the room. Sad to say the decor... More 

Was this review helpful? Yes 1
AleksandraButler, Guest Relations Manager at Holiday Inn Express Jackson/Pearl International Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Brad... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed February 24, 2015 via mobile

Stayed here for business. Everything has been okay, but I can't say that this particular HI Express has "wowed" me. The front desk staff was cordial, but not overly friendly or helpful, which has not been my typical experience traveling around the south the past few days. Breakfast was the standard HI Express breakfast, which is okay. However, I was... More 

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