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All 19 Pearl hotels

Holiday Inn Trustmark Park-Pearl

3.0 of 5 Hotel   |   110 Bass Pro Drive, Pearl, MS 39288
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Ranked #5 of 19 Hotels in Pearl
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 19, 2014
JaxPat Jacksonville, Florida
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94 reviews from our community

Traveler rating
    36
    31
    13
    5
    9
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
4 of 5 stars Reviewed August 19, 2014

My only complaint with this hotel is that they have the cards in your room that encourage you to participate in conserving energy by reusing towels. Ok….I’m down with that! So, go in the bathroom….look around…NO WHERE TO HANG YOUR TOWELS!! Sure, there’s the standard hook on the back of the door, but that can only hold one or two... More

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Shawn C, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear JaxPat, Thank you for positive comments in your review of our hotel. I apologize about the lack of a towel rack. I completely understand what you are saying and will be looking into fixing the problem. We should be able to add a bar that satisfies the problem. Again, thank you for staying with us. At your service, Shawn... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2014 via mobile

I've stayed at a lot of Holiday Inn branches, and this by far had to be the WORST! Some red headed girl at the desk named Neoma? Naomi? Was super rude to my husband and I! After traveling for 11 hours we really just wanted to sleep. She seemed really dispassionate about her job and was really unfriendly not only... More

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IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear allikat2348, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and service are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room... More

Hattiesburg, Mississippi
Top Contributor
58 reviews 58 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2014

This hotel is one of the cleanest I have stayed in for a long time. We were on the 2nd floor and it was very quiet. We stayed in a room with extra area with sofa, we wanted this as we had friends coming in the next morning to get dressed for a meeting. Our wives stayed behind and when... More

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Alexandria, LA
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 3, 2014

Ordered the larger double bed room, got a small. First room was soaked with water and they had a big blue fan located inside trying to dry it. I called and told the receptionist and she moved me to another room. Bathroom could use some work as the wall was coming off from moisture. DON'T, UNDER ANY CIRCUMSTANCES eat there.... More

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IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear Annette M, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our apologies for the condition of the first room you received. The feedback we receive from our valued... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

My husband and I stayed here 1 night. We wanted to shop at the nearby Bass Pro Shop and Ms Outlet. We checked in about 30 min early, which was nice. Check in was quick and Jayme was very accommodating. Our rm was very clean and nice. The bed was very comfortable. Wifi was great. It is off the busy... More

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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 19, 2014

After a long day of traveling with two kids we unknowingly arrived during karaoke night at the hotel bar (at 11 pm) . I literally had to yell to the clerk to hear me while checking in. When I inquired about a luggage cart I was told to check the floors myself. The room we paid full price for was... More

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IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear twinlove2, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Smyrna, Tennessee
Contributor
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2014

Probably an above avg. HI, always stay there when in Pearl about four times a year. Great location, food at the bar is good but pricey. Breakfast is even pricier but Cracker Barrel is just down the road. Rooms are always clean and staff is great..

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IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear tnvol1964, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our... More

Brentwood, TN
1 review
2 of 5 stars Reviewed July 3, 2014

1) Soft Water - Soap will not rinse off 2) Wet/Damp Room - REALLY DAMP, asked for dehumidifier but they didnt have one, b/c of this, we cannot stay here again, it was really wet. I travel a lot, worst ever. The crazy thing is the above items, especially #2 is that this is an easy fix...buy a $200 dehumidifier.

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IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear u2godu2, Thank you for taking the time to review your recent stay. I apologize for any inconvenience you may have experience with the water provided and the condition of the room assigned to you. Your feedback is highly appreciated and rest assured that we will use it to consider improvements on our end. I hope that you give us... More

Hattiesburg, Mississippi
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2014

We recently held our MAEOP 65th Annual Conference at the Holiday Inn at Trustmark Park. It's a beautiful hotel. The staff is welcoming, polite, friendly and always courteous. The Sales Manager Jennifer is very energetic and easy to work with. The wait staff and chef Jerome, Chris, Dewayne are fantastic. You are treated like kings and queens. You do not... More

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Memphis, Tennessee
1 review
5 of 5 stars Reviewed June 6, 2014

I travel into Jackson monthly for business and have tried other properties in the area, but nothing compares. The staff is friendly, the location is excellent and the room is always quiet and pristinely cleaned with soft sheets and towels. My favorite part has to be the restaurant/sports bar downstairs, Alumni House, after a long work day. My regular waitress... More

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Additional Information about Holiday Inn Trustmark Park-Pearl

Address: 110 Bass Pro Drive, Pearl, MS 39288
Phone Number:
Location: United States > Mississippi > Pearl
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Trustmark Park-Pearl 3*
Number of rooms: 120
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Also Known As:
Holiday Inn Trustmark Park-Pearl Hotel Pearl
Holiday Inn Pearl

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