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Holiday Inn Trustmark Park-Pearl

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110 Bass Pro Drive, Pearl, MS 39288
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Holiday Inn Trustmark Park-Pearl
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124 Reviews from our TripAdvisor Community

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Strasbourg, France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The room is very decent and clean, the staff is nice and helpful. The restaurant inside is very good! The hotel is perfect for an overnight and nicely located close to an outlet where we can go shopping for good prices (great when you come from other country)

Helpful?
Thank brendarois
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 27, 2015

The hotel is very nice. Staff are very helpful. However, we were traveling with my elderly father who required an accessible room. Our first room was large but had a bathtub . I requested a room with roll in shower at point of reservation. The staff moved us to a different room which had a walk in shower but no... More 

Helpful?
Thank blacklister1
IHGCare, Guest Relations Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Dear blacklister1, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our hotel to be nice and our staff to be very helpful. On the other hand, we would like to apologize for falling short of your expectations regarding our accessible rooms. We give... More 

Temple, Texas
1 review
2 of 5 stars Reviewed November 12, 2015 via mobile

Room was decent. Liked that the hotel was centrally located to the Jackson area. Restaurant in the hotel had very good food and staff. The night front desk girl, think her name was Courtney was rude and unprofessional on multiple occasions. Will stay elsewhere in the future due to this as for the price I felt the hospitality lacked in... More 

Helpful?
Thank Ashley W
Debbie N, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

I am certainly extremely disappointed to hear that your recent stay with us was unacceptable. We do have a great hotel and restaurant and we are in a wonderful location. I would hate to think that one of our staff members would be rude to any guest. If you don't mind speaking with me I would love to talk to... More 

Joliet, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 5, 2015 via mobile

We stopped overnight here and the experience was great. All staff were wonderful and room was great. And location was good. Right next to BassPro which we always need to go to when we find a new one! Breakfast in the morning was good. Order from menu. All in all great stay

Helpful?
Thank kimdan3
Lucedale, Mississippi, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 30, 2015 via mobile

We have had a wonderful time. The room was clean and beds were terrific. Staff was professional and caring. We ate at the restaurant in the hotel four times and had good food and service each time. We did have one waitress early morning Friday name Felecia who I felt was in a hurry and not enjoying her job, but... More 

Helpful?
Thank Shyanne H
Saint Augustine, Florida
Level Contributor
286 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed September 15, 2015

The hotel is modern and clean. I personally found the mattress to be a bit firm but that's a personal issue. The coffee was good which isn't always the case at holiday inn! This hotel is only about 10-15 minutes away from downtown and is right beside the Mississippi Braves minor league stadium. I came here last year for business... More 

Helpful?
Thank cwbunger32
Debbie N, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Thank you so much for taking time from your busy schedule to post about our hotel, Holiday Inn Trustmark Park - Pearl, Ms. We appreciate your choosing our property and for your favorable comments. Certainly we hope to see you again in the near future. Again, thank you! Debbie Newman More 

Texas
Level Contributor
248 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 stars Reviewed August 26, 2015

Very nice, clean hotel – just as one would expect from a full-service Holiday Inn. Convenient to Braves ballpark, outlet mall, Bass Pro Shop, and Mac N Bones miniature golf. Several restaurants nearby. Relatively easy to get to and from IH 20. Staff was friendly. We only ate breakfast in the restaurant out of convenience – nothing overwhelmingly special –... More 

Helpful?
Thank toomuchtravel
Debbie N, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Thank you for choosing Holiday Inn Trustmark Park for your recent stay. We appreciate your comments on Trip Advisor and are pleased to hear that you enjoyed your stay with us. We do have a full service restaurant and offer a variety of items on our menu. Customer service is of the utmost importance to us and we are certainly... More 

Columbus, Georgia
1 review
5 of 5 stars Reviewed August 14, 2015

Everything in room was great. Staff was friendly and helpful. Quality of room very good. Bed linens and towels were clean and in order. I would recommend this hotel to my family and friends. I will definitely stay here in the future.

Helpful?
Thank djackson1965
Atlanta, Georgia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 12, 2015 via mobile

Great hotel for a quick stop on a roadtrip. Very nice, safe area with a new outlet mall. Hotel was new and very clean. Breakfast in the restaurant was really good and kids eat free. Room was very comfy.

Helpful?
Thank HearnFam
Debbie N, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

Thank you for taking time to comment on our property. We are certainly pleased to hear that your stay with us was excellent! Our staff appreciates our customers and always want our guests to feel like we exceeded their expectations. We hope that when in the area you will stay with us again. Again, thank you! More 

Montclair, New Jersey
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 6, 2015 via mobile

Stayed here while visiting Trustmark Park. It is right across the street from the stadium which is nice and the rooms were decent and clean. However their staff is extremely rude and not very helpful. The one girl Courtney I think her name was seemed like she would rather be anywhere else in the world than working there. Also one... More 

Helpful?
Thank Aneid
Debbie N, General Manager at Holiday Inn Trustmark Park-Pearl, responded to this review

I was extremely disappointed to hear that your stay with us was unsatisfactory. Customer service is of the utmost importance to us and we obviously feel short of that during your stay with us. I am sincerely sorry for the problems you experienced. I assure you that this is not acceptable to us and will be addressed immediately. I hope... More 

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