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All 10 Olive Branch hotels

Candlewood Suites

2.0 of 5 Hotel   |   7448 Craft Goodman Frontage Rd, Olive Branch, MS 38654
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Ranked #7 of 10 hotels in Olive Branch
A recent review
5 of 5 stars Reviewed February 26, 2014
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67 people have reviewed this hotel

Traveler rating
    33
    19
    7
    3
    5
See reviews for
11
10
12
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Shabby furniture, frayed carpet. Expect to smell smoke in your room, cigarette smoke and other offensive odors. When I complained to management, they called the police on me and threw me out and gave no refund. Total rip off, avoid at all costs. There are plenty of other hotels within close distance. Staff is also rude and belligerent.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear McWyld, Thank you for your review regarding your recent stay at Candlewood Suites Olive Branch, MS. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More

Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Old furniture- appliances old / noisy - thermostat doesn't work / toilet did n't work after paying for room- was called and asked to come to front desk and asked to sign new registration with higher rate- thought they did not charge enough

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear john f, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More

1 review
5 of 5 stars Reviewed February 26, 2014 via mobile

Ashley and Jasmine did a great job on dinner. It was nice to have dinner taken care of for me when I got back to the hotel on the road. I'm really enjoying my stay at Candlewood. The staff is extra friendly and helpful. If I had to stay in this area again I am definitely stay

Was this review helpful? Yes
Olive Branch, Mississippi
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2014

Very friendly Staff. Jasmine is absolutely outstanding. Ashley and Theresa very knowledgeable and friendly. This hotel is my first choice when I am working in this area. I will recommend this hotel to any traveler how has had a bad day. The staff here goes out of there way to make you feel at home.

Was this review helpful? Yes 2
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

On behalf of the Candlewood Suites staff we would like to thank you for choosing us for your stay. We are glad that our staff and hotel met your needs and concerns and that we made your stay as pleasant as possible. We also would like to thank you for your great review. We here at Canldewood Suites look forward... More

Olive Branch, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

I am currently a long term resident, this hotel by far has the best customer service I've experienced! Awesome friendly staff, and the convenient amenities are a plus! It's also nearby several great restaurants! The staff really makes it feel like home here and it's very nice and clean. Not to mention the free dinner they serve us every Wednesday... More

Was this review helpful? Yes 2
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

We here at Canldewood Suites would like to thank you for choosing us for your extended stay. We are honored that we are able to make you feel like our hotel is home and we enjoy having you here as a guest. The staff at Candlewood considers all our guest as family and we try to treat them as such.... More

Chandler, Oklahoma
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2014

This hotel was terrible. The thermostat in the room was broken, the room was too hot. It also smelled like moldy food. And the noise from upstairs was unbearable at 4:00 am. Lots of stomping up there.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear svthomas72, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Huntsville, Alabama
Top Contributor
50 reviews 50 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 25, 2013

This room was (almost) perfect for our needs! Less than $100. Roomy. Quiet. Convenient. Good coffee! We have certainly stayed in more expensive rooms, and had worse issues. The only issue we had was getting the shower to work. First tub bath I've had in a LONG time. Turns out that they knew the connection was upside down, but it... More

Was this review helpful? Yes 2
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

I would like to first apologize about the mix up with the shower; thank you for being understanding with our new desk clerk and I'm glad that we we're able to make your stay as comfortable as possible. Since then we have had maintenance check each bathroom in the hotel to make sure things are working properly. I look forward... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 5, 2013 via mobile

Had never stayed with this chain before but was very clean and nice. Staff was very helpful and friendly! Home like and perfect for my child and very reasonable price!! Fairly close to interstate. Would def stay again!!!!!!!!

Was this review helpful? Yes 2
Kansas City, Missouri
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 7, 2013 via mobile

First time staying here,quiet close to interstate, reasonable price only drawback no breakfast, but that's ok- pleasant easy check-in, would stay @ this chain again! Larger room, full size ref, microwave, cook-top,plates& utensils-sweet!

Was this review helpful? Yes 2
Phoenix
Top Contributor
292 reviews 292 reviews
148 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed August 11, 2013

And with a Kroger nearby we stay here when we have projects near Memphis. Its EZ to grab fresh groceries and make meals - there is even a toaster in each room! A real treat for us full-time travelers. Clean with comfortable beds and triple sheeting plus a comforter make this brand the closest to our home accomodations while we... More

Was this review helpful? Yes 1
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

Thank you for your continued loyalty! I do apologize for the hot water heater issues that we were having however, we were in progress of replacing them and have done so. Hope to see you again on your next trip to the area! More

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Additional Information about Candlewood Suites

Also Known As:
Candlewood Hotel Olive Branch
Candlewood Hotel
Olive Branch Candlewood Suites
Olive Branch Candlewood
Address: 7448 Craft Goodman Frontage Rd, Olive Branch, MS 38654
Phone Number:
Location: United States > Mississippi > Olive Branch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 10 hotels in Olive Branch
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites 2*
Official Description (provided by the hotel):
Great location & all suites property offers great economical rates with the best service & cleanliness in Memphis & North MS areas. We offer most in-room amenities, full kitchen, DVD player, free guest laundry & free dinner every Wednesday. ... more   less 
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