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All 10 Olive Branch hotels

Candlewood Suites

2.0 of 5 Hotel   |   7448 Craft Goodman Frontage Rd, Olive Branch, MS 38654
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81%
Ranked #6 of 10 hotels in Olive Branch
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 23, 2014
FlyFish84 Bradley, Arkansas
  • Reviews (71)
  • Photos (62)
  • Amenities
  • Q&A
  • Room tips (17)
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71 people have reviewed this hotel

Traveler rating
    34
    22
    7
    3
    5
See reviews for
11
10
12
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Bradley, Arkansas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2014

We had a little trouble getting a room due to a baseball tournament close by.. On the morning of our stay they called and said the rooms we has booked were going to be closed for repairs due to water leaks and they offered to find us another room.. Called back 15 min later and had a cancellation so we... More

Was this review helpful? Yes
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

Thank you so much for your valid opinion on our hotel and your stay with us. I do want to apologize for any inconveniences that you've happened to occur while with us. I hope you allow us a change to fix any problems you've had and we hope you come back to stay with us so that your next stay... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2014 via mobile

Stayed here for three weeks. Was a great hotel. Staff very friendly and helpful. Rooms clean and very attentive cleaning staff. We got bad stomach bug while here and staff even offered to run to store to get us medicine. Only negative is recliners are older and fabric peeling, they were in process of replacing when we left. Would definitely... More

Was this review helpful? Yes
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

We are pleased that you have enjoyed your stay with us. Our staff has no problem with making our guest feel at home because we genuinely care about the well being and concerns of each of our guest. As stated in your review we are in the process of replacing the older recliners with newer ones and hopefully on your... More

Lakewood, Washington
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2014 via mobile

I called only 15 minutes ahead to book a room. Chris was so nice & courteous. He ensured that me & my family had everything we needed to be comfortable. I loved the complimentary laundry facility, gym, & mini-store with a little bit of everything. The room was beyond our expectations & the price was reasonable. I would recommend this... More

Was this review helpful? Yes 1
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

I am so glad that you enjoyed your stay with us! We appreciate your positive feedback. I'm also happy that Chris was a big help to you and your family at check in. We look forward to having you and your family return to our hotel. Hopefully your next visit can be even better! More

1 review
5 of 5 stars Reviewed April 23, 2014

The staff is very helpful. Rooms are comfortable. Great location! Enjoy Wednesday night social great food and good company! Candlewood Suites is by far the best hotel we've stayed in the memphis area! The manager's and staff make sure all our needs are meet! Great service! Will most definitely recommend this hotel!

Was this review helpful? Yes
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

Candlewood Suites is pleased to hear your positive response to our hotel. We are glad we were of good service to you and for your hotel needs. Our staff enjoyed you as a guest and hope to have you return to our property in the future. We here at Candlewood Suites appreciate your business. Thank you! More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 1, 2014 via mobile

Shabby furniture, frayed carpet. Expect to smell smoke in your room, cigarette smoke and other offensive odors. When I complained to management, they called the police on me and threw me out and gave no refund. Total rip off, avoid at all costs. There are plenty of other hotels within close distance. Staff is also rude and belligerent.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear McWyld, Thank you for your review regarding your recent stay at Candlewood Suites Olive Branch, MS. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More

Jacksonville, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2014

Old furniture- appliances old / noisy - thermostat doesn't work / toilet did n't work after paying for room- was called and asked to come to front desk and asked to sign new registration with higher rate- thought they did not charge enough

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear john f, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More

1 review
5 of 5 stars Reviewed February 26, 2014 via mobile

Ashley and Jasmine did a great job on dinner. It was nice to have dinner taken care of for me when I got back to the hotel on the road. I'm really enjoying my stay at Candlewood. The staff is extra friendly and helpful. If I had to stay in this area again I am definitely stay

Was this review helpful? Yes
Olive Branch, Mississippi
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2014

Very friendly Staff. Jasmine is absolutely outstanding. Ashley and Theresa very knowledgeable and friendly. This hotel is my first choice when I am working in this area. I will recommend this hotel to any traveler how has had a bad day. The staff here goes out of there way to make you feel at home.

Was this review helpful? Yes 2
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

On behalf of the Candlewood Suites staff we would like to thank you for choosing us for your stay. We are glad that our staff and hotel met your needs and concerns and that we made your stay as pleasant as possible. We also would like to thank you for your great review. We here at Canldewood Suites look forward... More

Olive Branch, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

I am currently a long term resident, this hotel by far has the best customer service I've experienced! Awesome friendly staff, and the convenient amenities are a plus! It's also nearby several great restaurants! The staff really makes it feel like home here and it's very nice and clean. Not to mention the free dinner they serve us every Wednesday... More

Was this review helpful? Yes 2
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

We here at Canldewood Suites would like to thank you for choosing us for your extended stay. We are honored that we are able to make you feel like our hotel is home and we enjoy having you here as a guest. The staff at Candlewood considers all our guest as family and we try to treat them as such.... More

Chandler, Oklahoma
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2014

This hotel was terrible. The thermostat in the room was broken, the room was too hot. It also smelled like moldy food. And the noise from upstairs was unbearable at 4:00 am. Lots of stomping up there.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear svthomas72, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

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Additional Information about Candlewood Suites

Address: 7448 Craft Goodman Frontage Rd, Olive Branch, MS 38654
Phone Number:
Location: United States > Mississippi > Olive Branch
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites 2*
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Also Known As:
Candlewood Hotel Olive Branch
Olive Branch Candlewood Suites

62 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#1 Best Value Hotel in Olive Branch
Hotel Class
Official Description (provided by the hotel)
Great location & all suites property offers great economical rates with the best service & cleanliness in Memphis & North MS areas. We offer most in-room amenities, full kitchen, DVD player, free guest laundry & free dinner every Wednesday. ... more   less 
Number of rooms
70

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