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Holiday Inn Express New Albany

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300 State Highway 30 West, New Albany, MS 38652
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Holiday Inn Express New Albany
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Holiday Inn Express New Albany
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55 reviews from our community

Traveler rating
    25
    12
    13
    3
    2
See reviews for
19
14
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (12)
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1 review
4 of 5 stars Reviewed 2 weeks ago

We were visiting family and this hotel was easily accessible from the highway and close to a supercenter and fast food. Staff was friendly and accommodating. Allowed small dog for $30 fee. Breakfast was mediocre your usual cereal breads etc. Eggs and sausage were not good. Room was pleasantly decorated but ssome items showed wear like the sofa that had... More 

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HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for your stay at Holiday Inn Express New Albany MS. We like to present our guest an exemplary southern hospitality at this small town of New Albany. Although we were been able to provide good personal service, looks like we failed to provide you full satisfaction. We are very sorry to know this. We will always keep this... More 

Mountain View, Missouri, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 14, 2015

We were just stopping on our way to gulf shores. We were impressed with the cleanliness and size of the rooms. The breakfast was better than the breakfast we had to pay for at our hotel in gulf shores. The bathrooms are very roomy as well. Overall great place, the only downside is the parking lot was way too small.

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HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you Max for your stay with us at New Albany, MS. We offer the best southern hospitality in the town for all the travelers at Holiday Inn Express New Albany. We are very happy to know you liked the accommodation we provide you. We want to thank you again for your valuable time to write a wonderful review for... More 

Buckingham, ia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 9, 2015

The property was in excellent shape. The people at the desk were very pleasant and quick with a smile. The room was very clean and comfortable. The breakfast was included with a nights stay and had most anything you could ask for. I'd definitely stay here again.

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Winfield, Alabama, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 14, 2015

Awesome place! Very clean rooms and super friendly staff! I witnessed the staff members treat everyone that walked in the door with the so much kindness. It was refreshing to stay somewhere that the people treated you as family. I highly recommend!! I will be staying here anytime I am in the area!

Was this review helpful? Yes 1
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you Ms Tammy for your kind review. I am so glad that we were able to exceed your expectations. We are so grateful that you chose to stay with us. We look forward to your next visit. Being away from home and placing yourself in our environment is something I hope you will never forget. More 

Aurora, Illinois
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2014 via mobile

All of the staff members at this hotel have gone out of their way to be helpful & kind, from the young lady that checked us in at midnight to the elder lady that was in the breakfast room and everyone else in between. The grandmotherly woman at breakfast let my nephew have fun running around when there was no... More 

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HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you so much for the positive review. We try to create an environment here that is as similar as possible to your home. We look forward to seeing you soon. More 

Westfield, MA
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2014 via mobile

My husband and I stayed here for a football game at Ole Miss. I also would agree that the bathroom could use a little tlc in that the sealant around the tub was shrinking, the hand bar in the tub was a little loose, and the shower curtain did not completely close to block water on the floor. However, the... More 

Was this review helpful? Yes 1
Franklin, Tennessee
Top Contributor
70 reviews 70 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 26, 2014

My husband and I stayed here for two nights while attending an Ole Miss football game. We arrived a little later than expected but we're greeted by a very "happy to see us," Miss Margo, at the front desk. It's always so nice to be on the welcoming end of southern hospitality. It puts me in a good mood even... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear Kim T, Thank you for taking the time to share your experiences. We appreciate the compliments on the room accommodations and friendly staff. Your opinion is very important to us, as it helps us identify areas in need of improvement. I would like to apologize for any inconveniences you may have experienced due to the condition of the bathroom... More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

I stayed at this location on October 10- October 12, 2014. The staff was very friendly and attentive when I checked in and out. The rooms are showing their age and the bathroom in my room could use some fixing up as well. The handrail in the shower was lose and the faucet had a black build up around the... More 

Was this review helpful? Yes 1
HIENewAlbanyMs, General Manager at Holiday Inn Express New Albany, responded to this review

onOctober 15, 2014 Thank you for the comments regarding your stay. I do apologize for the problems you experienced. I have just completed a workup on every room of the hotel with a list of things needed to be done. We are correcting the items you mentioned. We are in the process of updating the property in several other areas.... More 

Muscle Shoals, Alabama
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 20, 2014

Stayed two nights while doing the Tanglefoot Bike Trail. The staff was extremely accommodating and friendly. Margo at the front desk was super. There happened to be a manager's reception the two nights we were there so had complimentary appetizers and drinks. There was a wide variety of breakfast choices - not the usual bagel and peanut butter! I will... More 

Was this review helpful? Yes 1
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you so much for choosing to stay at Holiday Inn Express in New Albany. We was our pleasure to have you as a valued guest in our hotel. I also want to thank you for the compliment of our staff. We do hope you will stay with us again soon. More 

San Antonio, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 9, 2014

This hotel has had a facelift on the exterior and in the lobby. The rest of the hotel needs one too. My first room was extremely mildewy. I was given another room. The guest laundry was out of service. The ice machine was out of order. Front desk staff was nice and helpful. I will not stay at this hotel... More 

Was this review helpful? Yes
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for the comments regarding your stay. Of course we aren't happy that you left without being happy with your stay. We are in the process of updating the property in several areas. I do however want to make things right for you, so please contact me at the hotel to discuss further. Sincerely, More 

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