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Holiday Inn Express New Albany

2.5 of 5 300 State Highway 30 West, New Albany, MS 38652
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Holiday Inn Express New Albany
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Holiday Inn Express New Albany
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50 reviews from our community

Traveler rating
    22
    10
    13
    3
    2
See reviews for
19
12
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (10)
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    (12)
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Westfield, MA
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2014 via mobile

My husband and I stayed here for a football game at Ole Miss. I also would agree that the bathroom could use a little tlc in that the sealant around the tub was shrinking, the hand bar in the tub was a little loose, and the shower curtain did not completely close to block water on the floor. However, the... More 

Was this review helpful? Yes 1
Franklin, Tennessee
Top Contributor
55 reviews 55 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 26, 2014

My husband and I stayed here for two nights while attending an Ole Miss football game. We arrived a little later than expected but we're greeted by a very "happy to see us," Miss Margo, at the front desk. It's always so nice to be on the welcoming end of southern hospitality. It puts me in a good mood even... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear Kim T, Thank you for taking the time to share your experiences. We appreciate the compliments on the room accommodations and friendly staff. Your opinion is very important to us, as it helps us identify areas in need of improvement. I would like to apologize for any inconveniences you may have experienced due to the condition of the bathroom... More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

I stayed at this location on October 10- October 12, 2014. The staff was very friendly and attentive when I checked in and out. The rooms are showing their age and the bathroom in my room could use some fixing up as well. The handrail in the shower was lose and the faucet had a black build up around the... More 

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HIENewAlbanyMs, General Manager at Holiday Inn Express New Albany, responded to this review

onOctober 15, 2014 Thank you for the comments regarding your stay. I do apologize for the problems you experienced. I have just completed a workup on every room of the hotel with a list of things needed to be done. We are correcting the items you mentioned. We are in the process of updating the property in several other areas.... More 

Muscle Shoals, Alabama
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 20, 2014

Stayed two nights while doing the Tanglefoot Bike Trail. The staff was extremely accommodating and friendly. Margo at the front desk was super. There happened to be a manager's reception the two nights we were there so had complimentary appetizers and drinks. There was a wide variety of breakfast choices - not the usual bagel and peanut butter! I will... More 

Was this review helpful? Yes 1
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you so much for choosing to stay at Holiday Inn Express in New Albany. We was our pleasure to have you as a valued guest in our hotel. I also want to thank you for the compliment of our staff. We do hope you will stay with us again soon. More 

San Antonio, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 9, 2014

This hotel has had a facelift on the exterior and in the lobby. The rest of the hotel needs one too. My first room was extremely mildewy. I was given another room. The guest laundry was out of service. The ice machine was out of order. Front desk staff was nice and helpful. I will not stay at this hotel... More 

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HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for the comments regarding your stay. Of course we aren't happy that you left without being happy with your stay. We are in the process of updating the property in several areas. I do however want to make things right for you, so please contact me at the hotel to discuss further. Sincerely, More 

Lumber City, Ga.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

Dexter at the front desk was very nice when we checked in and Ally had a delicious breakfast, as well as Teresa front desk when we checked out next a.m.. All were polite and very courteous!! Would stay again.

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TupeloHilton, General Manager at Holiday Inn Express New Albany, responded to this review

We want to thank you for choosing to stay at Holiday Inn Express in New Albany. It is wonderful to hear that you had a nice stay. I will gladly share your comments with the staff. We hope to see you again soon. More 

Albuquerque, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2014

2 hours after leaving the HIE I realized that I left my cell phone in the room. We stopped at the Holiday Inn Express in Forrest City, AR where Leigh at the front desk contacted Lauren Rhea at the HIE in New Albany. After two trips he found my phone! He then sent it to the HIE in Albuquerque our... More 

Was this review helpful? Yes 2
TupeloHilton, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for choosing to stay at Holiday Inn Express in New Albany. We are happy to hear you had an enjoyable stay. We hope to see you again. More 

Des Peres, Missouri
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2013

Best rate close to Ole Miss for a football weekend, booked 5 rooms for a group of couples. Room was large. It is convient to get to Oxford. The hallways to the rooms smelled like cigarette smoke. The front desk confused which credit card and name went to which rooms bill. On the 2nd morning, at 7 a.m, our room... More 

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Traceva31, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to make me aware of the problems you encountered during your last visit to our property. I am sorry for your issues that occurred during your stay. We have addressed the issues, and are currently correcting the problems, in regard to provide the best customer service that you come to expect while staying with... More 

Top Contributor
83 reviews 83 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 16, 2013 via mobile

This is a Beautiful hotel, the entry way is stunning. We had an executive suite that was immaculate, spacious, very nice and roomy, tall shower head is a plus always in a nice size bathroom. Outside of the pancake maker not working properly, the breakfast was good and area stayed very clean. Th leads attending the breakfast area was very... More 

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Traceva31, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to write a review about your stay the our hotel. We value everyone of our guest and there opinions, good or bad. Our team is working really hard to come in each and everyday to make our hotel a better place to work and a great place to stay for everyone. Thanks again for... More 

TN
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

Check in was extremely slow (even though I was the only person there checking in) due to receiptionist fielding phone calls instead of completing my check-in process. Overall stay was very good. Bed was comfortable, breakfast was very good, as well.

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Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 West, New Albany, MS 38652
Phone Number:
Location: United States > Mississippi > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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