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Holiday Inn Express New Albany

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300 State Highway 30 West, New Albany, MS 38652
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1 room 1 guest
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Holiday Inn Express New Albany
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74 Reviews from our TripAdvisor Community

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Traveler rating
    34
    16
    15
    3
    6
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29
15
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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    (74)
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    (15)
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    (27)
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Collierville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

This was the best hotel by far. The staff was wonderful and super friendly. I travel all around the United States and found that this hotel all around was wonderful. I would recommend this hotel to anyone traveling through this area! All the staff was great. Denise and Amanda are outstanding. They are a great team.

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St. Petersburg, Florida
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Really comfortable and spacious and the staff was truly accommodating. One of the few chains that let you combine points with money at a great value. So, for 5,000 points and 40 dollars, I got this respite from the road. Not to mention, that my points had been there for a long, long, time. Very happy with Holiday Inns.

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Branson, Missouri
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

PLEASE AVOID THIS HORRIBLE HOTEL The entire hotel REEKS of cigarette smoke; nasty, disgusting old and new smoke smell. I understand that the hotel is not all non smoking and that some rooms are smoking rooms, HOWEVER THEY NEVER TOLD US IT HAD SMOKING. The front desk lady, the 1800 number lady, the other front desk lady, and the front... More 

Was this review helpful? Yes 2
Sarasota, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We are traveling from Missouri to Florida and we drove all day to reach this hotel. Exhausted and ready for some rest, we checked in and got our reserved rooms on the third floor. THE ENTIRE BUILDING REEKED OF CIGARETTE SMOKE. The lobby, the first floor, the elevator, the hallways, and THE ENTIRE THIRD FLOOR was unbearable. We were told... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear TheTwinsTravel, Thank you for taking the time to write a review about your stay with us. We regret that your stay was not 100% satisfactory. We would also like to apologize for falling short of your expectations regarding our rooms and facilities. We give the utmost importance to our guest comments as they help us improve and continually provide... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Oh my. Lord help me write this review without getting wrinkles and gray hair. This hotel is terrible. The staff was decent. I'm being kind. They claimed our room was smoke free. It was on the same floor as smoking rooms. The smell of smoke almost knocked me out getting off the elevator. I made it to my room through... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Found on Trip Advisor... right off the main highway. Clerk was friendly as were all working here. Price was cheaper than I saw online. It was "Pancake Night." They were free and good. Room was nice and clean...very spacious and pretty. Granite counter in bathroom. Breakfast was organized and tasty. Many choices. We used the outdoor pool as well. Kids... More 

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Dayton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

BED BUGS! Stayed here on business and the second week I came home with bites all over me but was not sure where they came from, went back the next week and woke up at 2:00 AM with bed bugs crawling all over my face and neck. Was originally told by management that it was not bed bugs just beetles,... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear Jaluke, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconveniences you encountered with the bed bugs during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that you can respond at... More 

Biloxi, Mississippi
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 31, 2015

We came up to New Albany for family matters and we did not get to the hotel till 11pm and the staff was quick to check us in. It took maybe 10 minutes tops and the room was amazing. The breakfast was amazing the cinnamon rolls were the best part and they were to die for.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 11, 2015

We stayed one night, passing through. It was clean, the front desk clerk was very nice and helpful. The room was big. Minor flaws because it's not brand new anymore. The tub dripped. Some sheet rock behind the toilet had been patched. It's close to fast food restaurants. We had pizza delivered. I would stay again.

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Saint Louis, Missouri
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed June 30, 2015

we had no reservation but had to stop because grandson had an episode and could not sit in car anymore! staff noticed him being upset and got us into a room right away. It was staff apreciation day and the staff was in pool area with thier families. I bring this up because I expected this to be a hassle... More 

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