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All 3 New Albany hotels

Holiday Inn Express New Albany

2.5 of 5 Hotel   |   300 State Highway 30 West, New Albany, MS 38652
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Ranked #2 of 3 Hotels in New Albany
A recent review
4 of 5 stars reviewed 1 week ago
WITransplants Muscle Shoals, Alabama
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47 reviews from our community

Traveler rating
    22
    9
    11
    3
    2
See reviews for
19
10
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Muscle Shoals, Alabama
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed two nights while doing the Tanglefoot Bike Trail. The staff was extremely accommodating and friendly. Margo at the front desk was super. There happened to be a manager's reception the two nights we were there so had complimentary appetizers and drinks. There was a wide variety of breakfast choices - not the usual bagel and peanut butter! I will... More

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HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you so much for choosing to stay at Holiday Inn Express in New Albany. We was our pleasure to have you as a valued guest in our hotel. I also want to thank you for the compliment of our staff. We do hope you will stay with us again soon. More

San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

This hotel has had a facelift on the exterior and in the lobby. The rest of the hotel needs one too. My first room was extremely mildewy. I was given another room. The guest laundry was out of service. The ice machine was out of order. Front desk staff was nice and helpful. I will not stay at this hotel... More

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HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for the comments regarding your stay. Of course we aren't happy that you left without being happy with your stay. We are in the process of updating the property in several areas. I do however want to make things right for you, so please contact me at the hotel to discuss further. Sincerely, More

Lumber City, Ga.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

Dexter at the front desk was very nice when we checked in and Ally had a delicious breakfast, as well as Teresa front desk when we checked out next a.m.. All were polite and very courteous!! Would stay again.

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TupeloHilton, General Manager at Holiday Inn Express New Albany, responded to this review

We want to thank you for choosing to stay at Holiday Inn Express in New Albany. It is wonderful to hear that you had a nice stay. I will gladly share your comments with the staff. We hope to see you again soon. More

Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

2 hours after leaving the HIE I realized that I left my cell phone in the room. We stopped at the Holiday Inn Express in Forrest City, AR where Leigh at the front desk contacted Lauren Rhea at the HIE in New Albany. After two trips he found my phone! He then sent it to the HIE in Albuquerque our... More

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TupeloHilton, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for choosing to stay at Holiday Inn Express in New Albany. We are happy to hear you had an enjoyable stay. We hope to see you again. More

Des Peres, Missouri
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2013

Best rate close to Ole Miss for a football weekend, booked 5 rooms for a group of couples. Room was large. It is convient to get to Oxford. The hallways to the rooms smelled like cigarette smoke. The front desk confused which credit card and name went to which rooms bill. On the 2nd morning, at 7 a.m, our room... More

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Traceva31, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to make me aware of the problems you encountered during your last visit to our property. I am sorry for your issues that occurred during your stay. We have addressed the issues, and are currently correcting the problems, in regard to provide the best customer service that you come to expect while staying with... More

Top Contributor
83 reviews 83 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 16, 2013 via mobile

This is a Beautiful hotel, the entry way is stunning. We had an executive suite that was immaculate, spacious, very nice and roomy, tall shower head is a plus always in a nice size bathroom. Outside of the pancake maker not working properly, the breakfast was good and area stayed very clean. Th leads attending the breakfast area was very... More

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Traceva31, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to write a review about your stay the our hotel. We value everyone of our guest and there opinions, good or bad. Our team is working really hard to come in each and everyday to make our hotel a better place to work and a great place to stay for everyone. Thanks again for... More

TN
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

Check in was extremely slow (even though I was the only person there checking in) due to receiptionist fielding phone calls instead of completing my check-in process. Overall stay was very good. Bed was comfortable, breakfast was very good, as well.

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Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed October 19, 2013

They had the best rates anywhere close to Oxford, MS for an Ole Miss game, so I wasn't sure what to expect. We found a nice clean room with friendly staff... and a continental breakfast was included. The bed was comfortable and I found it to be quiet. I would definitely stay again and would recommend this place to others.... More

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Senior Contributor
47 reviews 47 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed here while we were riding the Tanglefoot Bike Trail. The beds are great and the pillows were awesome. Rooms was clean. Breakfast was like most other hotels. The staff was as friendly as you can get. We will stay again when we go back to ride Tanglefoot again just because they are bicycle friendly ,not to many places... More

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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 1, 2013

Stayed here for an out of town family wedding. The employee at the front desk was very nice, and it looked like the lobby had been updated, but our room was a little worn. The furnishings were ok, lots of outlets for charging devices. The AC unit was old and loud and the room smelled musty. Every thing was clean... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear kbn523, Thank you for taking the time to express your thoughts and concerns. It is great to hear you found our front desk staff very nice. We strive to give great and impressive service to all of our guests and it is regrettable you were not fully satisfied with your room accommodation and the breakfast served. Please remain assured... More

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Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 West, New Albany, MS 38652
Phone Number:
Location: United States > Mississippi > New Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn

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