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Holiday Inn Express New Albany

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300 State Highway 30 West, New Albany, MS 36619
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Holiday Inn Express New Albany
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78 Reviews from our TripAdvisor Community

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Boulder, Colorado
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 2, 2015

Stayed here for 3 nights while visiting family in September 2015. I was able to check-in early, thankfully. The room was spacious and clean, which was really all I needed. I was so busy that I didn't turn on the tv until my last night there (all I wanted to do was unwind and watch tv). Unfortunately it was stuck... More 

Helpful?
Thank Julie R
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thanks so much for taking the time to share your experience. We are sorry about the inconvenience with the TV, but glad DeeDee could make the situation bearable. We are very proud of our staff and we all love taking care of our guests. We hope to see you again if you're ever in the area! Safe travels. More 

Little Rock, Arkansas
Level Contributor
9 reviews
3 hotel reviews
2 of 5 stars Reviewed September 21, 2015

I always stay at a Holiday Inn when I can find one because you know that you will always get a nice clean room. Well I checked into room 309 about 1:00 a.m. in the morning of the 19th. Daughters 15th birthday and we are on our way to Disney World, anyway they only had one room left, a smoking,... More 

Helpful?
Thank Pandosgirl
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to share your experience. We have had professional carpet cleanings since your visit and hope you will consider us again. Michelle will be happy to check you in again. :) Safe travels. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 9, 2015 via mobile

Stayed in Hotel September of 2015. Hotel see me to be a little older but had been updated and furnished nicely. Just stayed one night but room was clean, beds were good and front desk staff were extremely nice. Ate breakfast which was standard Holiday Inn Express breakfast, good food and very clean. Good hotel for quick stop passing thru... More 

Helpful?
Thank msjr4
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for sharing your experience with us. We love taking care of our guests, and we're glad it shows. We hope to see you again if you're in the area. Safe travels! More 

Collierville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2015

This was the best hotel by far. The staff was wonderful and super friendly. I travel all around the United States and found that this hotel all around was wonderful. I would recommend this hotel to anyone traveling through this area! All the staff was great. Denise and Amanda are outstanding. They are a great team.

Helpful?
Thank Todd H
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thanks so much for the positive feedback! Our team loves taking care of our guests and we're glad it shows. We hope to see you the next time you're in the area. Safe travels! More 

St. Petersburg, Florida
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed August 29, 2015

Really comfortable and spacious and the staff was truly accommodating. One of the few chains that let you combine points with money at a great value. So, for 5,000 points and 40 dollars, I got this respite from the road. Not to mention, that my points had been there for a long, long, time. Very happy with Holiday Inns.

Helpful?
Thank Barb M
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thanks for sharing your experience with us! We're glad we made you feel at home. We hope to see you the next time you're in the area. Safe travels! More 

Branson, Missouri
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed August 9, 2015 via mobile

PLEASE AVOID THIS HORRIBLE HOTEL The entire hotel REEKS of cigarette smoke; nasty, disgusting old and new smoke smell. I understand that the hotel is not all non smoking and that some rooms are smoking rooms, HOWEVER THEY NEVER TOLD US IT HAD SMOKING. The front desk lady, the 1800 number lady, the other front desk lady, and the front... More 

Helpful?
2 Thank SusieR2S1
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for taking the time to share your experience. Since your visit we have taken greater steps to ensure that all our guests are comfortable and we hope you will consider us again if you're ever in the area. Safe travels! More 

Sarasota, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 9, 2015 via mobile

We are traveling from Missouri to Florida and we drove all day to reach this hotel. Exhausted and ready for some rest, we checked in and got our reserved rooms on the third floor. THE ENTIRE BUILDING REEKED OF CIGARETTE SMOKE. The lobby, the first floor, the elevator, the hallways, and THE ENTIRE THIRD FLOOR was unbearable. We were told... More 

Helpful?
2 Thank TheTwinsTravel
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear TheTwinsTravel, Thank you for taking the time to write a review about your stay with us. We regret that your stay was not 100% satisfactory. We would also like to apologize for falling short of your expectations regarding our rooms and facilities. We give the utmost importance to our guest comments as they help us improve and continually provide... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 8, 2015 via mobile

Oh my. Lord help me write this review without getting wrinkles and gray hair. This hotel is terrible. The staff was decent. I'm being kind. They claimed our room was smoke free. It was on the same floor as smoking rooms. The smell of smoke almost knocked me out getting off the elevator. I made it to my room through... More 

Helpful?
2 Thank TerryTwin2
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 4, 2015 via mobile

Found on Trip Advisor... right off the main highway. Clerk was friendly as were all working here. Price was cheaper than I saw online. It was "Pancake Night." They were free and good. Room was nice and clean...very spacious and pretty. Granite counter in bathroom. Breakfast was organized and tasty. Many choices. We used the outdoor pool as well. Kids... More 

Helpful?
Thank Kasandra L
Dayton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 1, 2015 via mobile

BED BUGS! Stayed here on business and the second week I came home with bites all over me but was not sure where they came from, went back the next week and woke up at 2:00 AM with bed bugs crawling all over my face and neck. Was originally told by management that it was not bed bugs just beetles,... More 

Helpful?
2 Thank Jaluke
IHGCare, Guest Relations Manager at Holiday Inn Express New Albany, responded to this review

Dear Jaluke, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconveniences you encountered with the bed bugs during your stay. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that you can respond at... More 

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