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BEST WESTERN Flagship Inn

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4830 Amoco Drive, Moss Point, MS 39563-9572
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BEST WESTERN Flagship Inn
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197 Reviews from our TripAdvisor Community

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Downers Grove, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was clean and sufficiently quiet. The beds were comfortable. The included breakfast was good: Gotta love the make-them-yourself waffles (2 flavors), a few warm choices, and all the basics you need. The staff was very friendly. The noon check-out time was a plus for us.

Helpful?
Thank TallSam
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you for your kind words. See you again soon! More 

Georgetown, Texas
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This Inn is located on the south side very close to IH-10, very easy to access, plenty of parking. Large truck stop right across the street, a number of fast food restaurants close by. We ate a nearby Cracker Barrell. The room was recently re-decorated, good bed, clean. Had a large outdoor pool, but it was only 36 degrees so... More 

Helpful?
Thank Morris K
GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you for your wonderful comments. It seems like we didn't go above and beyond your expectations, which is our goal with all of our guests. Allow us another opportunity when you find yourself in the area, and we will be sure to WOW you! More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Allergic to feathers and property did not have an alternative for pillows so I had no pillows. Am disabled and unable to use stairs or carry. Property has no elevator and they refused to put me in a ground floor room, although they had availabilities because they had "prepared" (removed the pillows) a second floor room. MISERABLE.

Review collected in partnership with Best Western

Helpful?
Thank Patrick B
GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review

I'm so sorry about your experience with us. Please allow us another opportunity. Thank you so much for bringing these matters to my attention. Staff retraining has already began with our front desk to ensure this does not happen to anyone again. Thank you again. More 

Daytona Beach, Florida
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is easily one of the nicest Best Western hotels we have stayed in....super clean, super convenient to get to, super service....we have stayed here in Moss Point before and would happily stay here again. Keisha @ the front desk is a very welcoming sight after a long day of travel and is very eager to accommodate any special requests... More 

Helpful?
Thank bippasgirl
GMFlagship, Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you so much for your comments. I will pass on your comments to Keisha! More 

Texas
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 4, 2016 via mobile

This place is horrible!!! I made my reservation through the BW app. While traveling, I had a question regarding my room so I called directly to the front desk number. Apparently I called during a shift change because after answering my call, Keisha put me on hold and left me there for 15 minutes, never coming back to the phone.... More 

Helpful?
Thank owiver
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you for telling us about your stay. I'm very sorry that I was not made aware of your issues prior. We honestly work to prevent our guests from having issues, but work twice as hard when an issue arises. I can assure you that your stay is not indicative of our values, standards, or service. Should you find yourself... More 

Clarksville, United States
1 review
3 of 5 stars Reviewed January 4, 2016

The hotel was nice but had some small issues. The sink was clogged and inform the front desk associate the first day and by check out on the third day no one fixed the problem. Also the waffle iron was broke and not a good variety for the breakfast. Make sure you get there before 8am because no food will... More 

Review collected in partnership with Best Western

Helpful?
Thank Ora D
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

We understand those small issues certainly add up to a less than stellar experience. Maintenance and Breakfast staff issues have the most impact on a stay. I am truly sorry for your issues. Please see us again so that we may serve you better. More 

Austin, United States
1 review
4 of 5 stars Reviewed January 4, 2016

The hotel exterior may need more lighting in some dark areas for security reasons. The room was very nice and clean and big for double queen beds. The breakfast was great. I will stay at this hotel again if I am in the area.

Review collected in partnership with Best Western

Helpful?
Thank Calvin B
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you for kind words. I will pass them along to our housekeeping staff. They do a terrific job and have alot of passion for what they do. Thank you again and see you soon. More 

Santa Rosa, California
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 2, 2016

The front desk, Kesha and Anne, were quite nice. Housekeeping staff does a great job. We stopped off on round trip Texas to Florida and it worked out great both ways. They actually start complimentary breakfast right on time and even a little early if you are an early riser. Would highly recommend, reasonable and good value. They do need... More 

Helpful?
1 Thank Mary D
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

Thank you for choosing us on your trip! We hope to see you soon! By the way, Ice machine is repaired and back on the 2nd floor where it goes! More 

Dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2015

I was passing in from Florida to Texas and was looking for an economic stay, BW was perfect choice for me and I would recommend this. This brings in good mix of stay with location and comfortable stay.

Review collected in partnership with Best Western

Helpful?
1 Thank Himant A
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

Glad you had a safe trip and chose us! Hope to see you again soon! More 

Decatur, Mississippi
Level Contributor
3 reviews
5 of 5 stars Reviewed December 21, 2015

Most of the wedding party/family and friends stayed here. We were very pleased with the accommodations and the staff. We arrived early but the rooms were available so we were allowed to check in before the posted time.

Review collected in partnership with Best Western

Helpful?
Thank 272deanneh
GMFlagship, General Manager at BEST WESTERN Flagship Inn, responded to this review

I'm glad we were able to get you in early. Come see us again soon. More 

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