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Hilton Garden Inn Jackson/Madison

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320 New Mannsdale Road, Madison, MS 39110
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Hilton Garden Inn Jackson/Madison
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Hilton Garden Inn Jackson/Madison
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224 reviews from our community

Traveler rating
    138
    67
    14
    5
    0
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (224)
  • Mar-May only
    (64)
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Greenwell SpringsLA, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

we stayed two nights. We had a very good time at the hotel. This was our third stay. The location is perfect for the visit to We stayed two nights as the reunion was both days. We had only a short drive from Madison to Flora. We really had a good time at the hotel. We will come there again... More 

Review collected in partnership with Hilton Garden Inn

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Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

It's always a pleasure to host our neighbors from Flora! We're glad you had a good time, and hope to see you again soon! More 

Lafayette, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Clean hotel in a very nice part of town. Restaurants and CVS are within walking distance. Have stayed here before and will stay here again. Great breakfast but pricy ($9.99). Fortunately as a Hilton Honors member, breakfast was complimentary.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Thank you for taking the time to submit a review. We very much appreciate your business and continued loyalty with Hilton! More 

Cleveland, Mississippi
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Hilton Garden Inn in Madison, MS is a great place to stay. Fresh, clean, comfy and above all a great and friendly staff. The food served is always fresh and very good. Would I stay again or recommend to a friend...you bet!!

Review collected in partnership with Hilton Garden Inn

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Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Wow! Thank you so much for the great review and recommendation! Hope to see you back soon! More 

marietta, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service during check-in. After a harrowing, long day of driving in the rain, she made my day. My own error (made the reservation for the next week) she found me a room and did it graciously and remembered me and called me by name for the remainder of my stay and always with a smile

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

We're glad we could make your experience great, and will be sure to pass along your compliments to the Guest Services Agent who assisted you at check-in. Thank you!! More 

Birmingham, AL
Top Contributor
61 reviews 61 reviews
56 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights in April. I don't have any pics attached, as if you have stayed in one HGI, you have stayed in them all. Same decor pretty much throughout the chain. This hotel is in great shape and is adjacent to a mall area and right off i55. No issues here, staff was very friendly, breakfast... More 

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Hello! Thank you for the thoughtful and detailed review. We appreciated your nice comments and recommendation. Also, thank you for providing us feedback about your experience with the wireless Internet. We want all of our customers to be able to access their applications with the same ease as at home or in the office. I can assure you that we... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Another reviewer made a comment about a "funeral group"... 2 things: 1.) waiting in line for hotel registration is not unusual. Have a heart. 2.) I was in said "funeral group", and the staff of this hotel went above and beyond to accommodate our family during our loss. They knew us all by name by the time we left-- what... More 

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Thank you so much! We all appreciate the compliments and recommendation more than you know. It was our pleasure to be of service to you and your family. More 

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My extended family (about 18 of us, from infants to 70+ yr olds!) stayed here as we gathered in Madison for my grandmother's funeral in April 2015. Saying goodbye to a beloved family matriarch is a difficult experience, but the hospitality, warmth, and affability of the hotel staff helped to make this an enjoyable stay in Madison for the whole... More 

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Thank you very much for taking the time to write such a nice review. We all really appreciate it, and were glad to be able to serve you during your family's time of need. It was a pleasure getting to know everyone, and I truly hope that you have an occasion to visit us again sometime under better circumstances. Best... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Few people staying here when we checked inn. Man at the desk took too long getting rooms for a small group there for a funeral. He gave us room next to them that had a view of the atrium top, with gravel covering the roof top beside. No view of the ground or sky! Room was cramped around the doorway... More 

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Please accept my apologies that your experience with us was not 100% satisfactory. I can assure you that we are looking in to the issues you raised, and will address them ASAP. Thank you for taking time to provide us with valuable feedback. More 

Murfreesboro, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 18, 2015

Stayed here last weekend and the room and hotel are top notch and very reasonably priced. There are several good dining spots directly behind the hotel including Bonefish and Georgia Blues. My only minor complaint is they charge $10.99 for the all you can eat breakfast that is the same food that is free at Hampton Inns which are also... More 

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Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Thank you for the 5-star review! We truly appreciate it, and are glad you enjoyed your stay with us! Also, thank you for your feedback regarding our breakfast offering. We are always open to any type of feed back from our guests so we can continue to improve our business. Hope to see you soon! More 

Hoover, Alabama
2 reviews
5 of 5 stars Reviewed March 14, 2015

I travel to the Jackson, MS area frequently and always stay in this hotel. It is always a good experience. The staff is accommodating and the rooms are clean and well-maintained. They even serve warm cookies in late afternoon/early evening. That is a nice plus!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review

Thank you so much for taking the time to write such a nice review! We love getting to know our regular customers. We'll be sure to have some warm Welcome Bars ready upon your next stay. Thanks again! More 

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