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Holiday Inn Express Hotel & Suites Laurel

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2008 Jefferson Street, Laurel, MS 39440
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Holiday Inn Express Hotel & Suites Laurel
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41 Reviews from our TripAdvisor Community

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Montrose, Colorado
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 6, 2016

This is a better than average Holiday Inn Express. The breakfast room was very clean the staff kept things fresh. They offered free newspapers including the Wall Street Journal, not just USA Today. Facilities are well maintained and up to date. Internet was adequately fast and there were lots of electrical outlets. The service was good even on Christmas day.

Helpful?
Thank 673jaya
Brad H, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Thank you for the kind words. We do try to make each guests stay as perfect as possible. More 

Jackson, Tennessee, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 22, 2015

The people at the front desk were very nice at check in, and also for the times we had to go back to the desk because our room keys wouldn't work (twice in two days). The room itself was fairly standard as far as amenities. I went to the exercise room, the equipment was fair. My husband ate the breakfast,... More 

Helpful?
Thank Lisa R
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear Lisa R, Thank you for taking the time to share your experience during your past stay. I deeply apologize for any inconvenience you may have experienced due to our housekeeping service and the noise levels. Rest assured that your comments will be considered for our improvement and to ensure we continuously give our best in everything we do. I... More 

1 review
2 of 5 stars Reviewed September 8, 2015 via mobile

I've been working in hotels for years, I work at one now, so whenever I say the staff was bad, VERY bad. The rooms were great but the breakfast woman you barely seen and when you did she didn't say anything to you. But first off we were there for my grandmothers funeral, and that night we checked in and... More 

Helpful?
Thank Aaron M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear Aaron M, Thank you for leaving a candid review about our hotel on TripAdvisor. It is with utter regret to know that your experience was not as pleasant as it should have been. We apologize for the disappointments you had with the pool and the hot tub. We are also sorry for not being able to deliver a good... More 

Chattanooga, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 31, 2015

Stayed at this location August 2015. Room was very clean, hotel was under remodeling, but handled very well. Courteous, polite, friendly staff. Neighborhood looks a bit iffy, but lot and hotel are very secure. Good experience, and I will return to this location again in the future.

Helpful?
Thank Joe L
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 8, 2015 via mobile

Kaylee was great!! Nice hotel, great room, bed, and breakfast! Kaylee was really nice and got us in the room quick. The room was large and had great amenities. The bathroom was large too and the shower was great. Thanks!! We highly recommend this hotel. We were traveling to New Orleans from Alabama.

Helpful?
Thank Jenna S
GM-Laurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Thank You so much for the wonderful comments you posted for our hotel. Please let us know if there is anything we can do to assist you in the future. More 

Starkville, Mississippi
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 24, 2015

I stayed here for a conference in April, and I didn't spend a ton of time in the hotel, but what I did it seemed really nice. I liked that it was really close (within walking distance) to Buffalo Wild Wings for dinner and drinks. The beds were comfy, rooms were clean, and breakfast was good

Helpful?
Thank Samantha K
League City, Texas
1 review
1 of 5 stars Reviewed July 22, 2015 via mobile

I have stayed at this hotel a number of times and roughly six times a year for business. In the past year this hotel has gone down dramatically from what is offered to the quality of customer service. The hotel smells like chemicals constantly, guessing they are trying to control the ant and bug problem. I am writing this review... More 

Helpful?
Thank ccorder18
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear ccorder18, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with cleanliness and service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Flossmoor, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2015 via mobile

I have only been in the hotel for about 12 hours as I'm writing this review. Had I known the actual conditions here were this poor i would have elected to stay elsewhere but with the photos and pricing I felt like I was guaranteeing myself and my family peace of mind and comfort. So I want to start off... More 

Helpful?
1 Thank KingJames1580
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear KingJames1580, Thank you for taking the time to post a detailed review about your stay with us. We would like to apologize for falling short of your expectations regarding our room conditions and facilities. We also regret the issues you had with our staff. Reviews like yours are very valuable as they enable us to target areas we need... More 

McKinney, Texas
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed June 22, 2015 via mobile

Stopped here with our daughter and son in law and 3 children, on the way to Gulf Shores. Room was well appointed and wifi worked very well. Bed was comfortable. Breakfast was excellent as usual. Overall, very pleased and would stay here again.

Helpful?
Thank Alan W
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Alan W., You're awesome!!! Thank You for the wonderful comments. Since the hotel has been under new management as of October 2014, we have taken great strides to improve both our product and service here at the Holiday Inn Express & Suites Laurel. I am truly glad that our efforts have paid off and reflected back to our guests. The... More 

Diana, Texas
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 30, 2014

I have stayed at this Hotel several times, it is always a pleasant stay. I would say the average Holiday Inn Express, friendly staff, decent rooms. The exercise room is a little lacking, small, two out of three of the machines work. The breakfast is good, the location is good. Mostly business travelers, a lot of oilfield workers stay here.... More 

Helpful?
Thank Houcktj
GSMLaurel, Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We would like to thank you for the nice comments. We will continue to work to making your next stay with us exceptional. More 

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