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All 11 Laurel hotels

Holiday Inn Express Hotel & Suites Laurel

2.5 of 5 Hotel   |   2008 Jefferson Street, Laurel, MS 39440
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Ranked #5 of 11 Hotels in Laurel
A recent review
5 of 5 stars Reviewed July 29, 2014
HRT_11 Birmingham, Alabama
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30 reviews from our community

Traveler rating
    2
    10
    7
    4
    7
See reviews for
7
4
2
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Terrible smell in lobby, black mold growing in bathroom. I wouldn't recommend it. Front desk was friendly and curious, but offered no help or resolution to the problem. Mold was so bad, I ended up having to change hotels.

Was this review helpful? Yes
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We sincerely apologize for the inconvenience you had faced during your recent visit to our hotel. We would like to inform you that the smoking smell issue on the second floor has already been resolved. Our carpets have been professionally steam cleaned and the hallways and rooms smell very clean refreshing as they are supposed to be. We are sure... More

Birmingham, Alabama
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2014

I was very happy with all aspects of the hotel. Room was very nice and clean. All the staff was very friendly and helpful. The hotel is convenient to major streets and the interstate. Did not use the pool, but it look clean. Overall great value for the price. No complaints here. Would highly recommend! Keep up the good work,... More

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Hendersonville, Tennessee
2 reviews
4 of 5 stars Reviewed July 29, 2014

I stay here when I can't stay with relatives. Location is great. Buffalo Wild Wings across the parking lot is a bonus. My room is always clean but the hotel is in need of some capital improvements. Just needs a little facelift and this hotel would be fantastic. The staff is always friendly and helpful. Beds are super comfy. Breakfast... More

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Fort Smith, Arkansas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed here on a recent trip to Florida. It was a very nice place. Comfortable beds. Nice lobby and breakfast area. We had a great breakfast before we journeyed on to our destination. We even were able to get our group of rooms together and play cards in the eating area. Great time, Great staff.

Was this review helpful? Yes 1
Satish A, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We thank you very much for your kind remarks about your most recent stay at our hotel. We are so happy to note that you had a very memorable stay. Our team works very hard to keep our valued guests highly satisfied. We hope to see you again at our hotel during your future visit to Laurel, Mississippi. More

Top Contributor
93 reviews 93 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 28, 2014

I was in Laurel on business just before Christmas. The room was clean and comfortable, and the service was friendly and helpful. They gave great directions to where ever I needed to go, and took the time to share their insights of dining options. I'll be back next time I'm in Laurel.

Was this review helpful? Yes 1
North Mississippi
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 23, 2014

Checking in went well and I was able to access my room quickly. Lights were a bit hard to find, but not too bad. Room was large and comfortable. I had a king with sleeper couch room and the fridge/dining area was a nice touch. Finding the Buffalo Wild Wings located right behind it was a nice tough. Apparently Wednesday... More

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Knoxville, TN
Top Contributor
51 reviews 51 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 23, 2013

The staff at this hotel was really nice, and the free breakfast was pretty good. I was disappointed to find that the quality of cleanliness and facilities were not as good as I had experienced at other Holiday Inn Express properties; while the bathroom was about 50% larger than the bathrooms at most similar properties, the tub in my room... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear EastTNVol, Thank you for the feedback. It is lovely to hear you liked the breakfast and found our hotel and staff nice. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I'd like to apologize for the issues you experienced at our hotel. I... More

Texas
Top Contributor
81 reviews 81 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 9, 2013

Second time staying in this hotel. It is accommodating to the area, nothing luxury but nice to have the marble tops in the hotel. It got an average rating, not comparing it to any other hotels I've stayed at, just for what is available in the geography. Main complaint is the pool chemicals.... so strong they hit you at the... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear mikni2wri, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations. Please accept our sincere apology for the issues you experienced during your stay. Rest... More

Texas
Top Contributor
74 reviews 74 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 17, 2013

We stayed here for our last night to end our trip. It has everything expected of a Holiday Inn express. Good breakfast, beds etc. The wifi is very slow and the business center computers did not work well. It is a stopping point for oil workers coming or going to work. We did not use the pool but it look... More

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Troy, Alabama, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 4, 2013

The room was large and the ceiling fan was a welcomed plus. However the compressor on the air conditioner was very loud when it kicked in , the toilet continually overflowed in the tank, and the radio was defective. The breakfast bar was good but not as excellent as found in other HI Express hotels. The desk clerk was not... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear KingKorona, Thank you for providing us with a very considerate review and thank you for staying with us. Please accept my sincerest apologies for the air conditioning and toilet issues you experienced. I understand the discomfort this caused you. These concerns will be addressed immediately. Again, I do apologize and regret that this impacted your experience at our hotel.... More

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Additional Information about Holiday Inn Express Hotel & Suites Laurel

Address: 2008 Jefferson Street, Laurel, MS 39440
Phone Number:
Location: United States > Mississippi > Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Laurel 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Laurel
Holiday Inn Laurel
Holiday Inn Express Laurel
Laurel Holiday Inn

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