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Holiday Inn Express Hotel & Suites Laurel

2.5 of 5
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2008 Jefferson Street, Laurel, MS 39440
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Holiday Inn Express Hotel & Suites Laurel
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Ranked #4 of 11 Hotels in Laurel
A recent review
5 of 5 stars reviewed 2 weeks ago
Alan W
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33 Reviews from our TripAdvisor Community

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Traveler rating
    4
    11
    7
    4
    7
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4
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
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    (33)
  • Mar-May only
    (5)
  • Jun-Aug only
    (16)
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All months
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped here with our daughter and son in law and 3 children, on the way to Gulf Shores. Room was well appointed and wifi worked very well. Bed was comfortable. Breakfast was excellent as usual. Overall, very pleased and would stay here again.

Was this review helpful? Yes
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Alan W., You're awesome!!! Thank You for the wonderful comments. Since the hotel has been under new management as of October 2014, we have taken great strides to improve both our product and service here at the Holiday Inn Express & Suites Laurel. I am truly glad that our efforts have paid off and reflected back to our guests. The... More 

Diana, Texas
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 30, 2014

I have stayed at this Hotel several times, it is always a pleasant stay. I would say the average Holiday Inn Express, friendly staff, decent rooms. The exercise room is a little lacking, small, two out of three of the machines work. The breakfast is good, the location is good. Mostly business travelers, a lot of oilfield workers stay here.... More 

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GSMLaurel, Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We would like to thank you for the nice comments. We will continue to work to making your next stay with us exceptional. More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 30, 2014

This property is a great stop over for the weary traveler. I was most thoroughly impressed with the cleanliness of the smoking rooms. I am not a smoker and on a recent business trip I had forgot to book my room, and my only choice was a smoking room. Well to my surprise the cigarette smell was not noticeable. The... More 

Was this review helpful? Yes
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

I want to thank you for staying with us in Laurel MS and for the wonderful comments. Please let us know if you can be of service to you in the future. More 

Nashville, Tennessee
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed August 26, 2014

Terrible smell in lobby, black mold growing in bathroom. I wouldn't recommend it. Front desk was friendly and curious, but offered no help or resolution to the problem. Mold was so bad, I ended up having to change hotels.

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GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We sincerely apologize for the inconvenience you had faced during your recent visit to our hotel. We would like to inform you that the smoking smell issue on the second floor has already been resolved. Our carpets have been professionally steam cleaned and the hallways and rooms smell very clean refreshing as they are supposed to be. We are sure... More 

Travelers are raving about these Laurel hotels

Birmingham, Alabama
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

I was very happy with all aspects of the hotel. Room was very nice and clean. All the staff was very friendly and helpful. The hotel is convenient to major streets and the interstate. Did not use the pool, but it look clean. Overall great value for the price. No complaints here. Would highly recommend! Keep up the good work,... More 

Was this review helpful? Yes
Hendersonville, Tennessee
2 reviews
4 of 5 stars Reviewed July 29, 2014

I stay here when I can't stay with relatives. Location is great. Buffalo Wild Wings across the parking lot is a bonus. My room is always clean but the hotel is in need of some capital improvements. Just needs a little facelift and this hotel would be fantastic. The staff is always friendly and helpful. Beds are super comfy. Breakfast... More 

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Fort Smith, Arkansas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed here on a recent trip to Florida. It was a very nice place. Comfortable beds. Nice lobby and breakfast area. We had a great breakfast before we journeyed on to our destination. We even were able to get our group of rooms together and play cards in the eating area. Great time, Great staff.

Was this review helpful? Yes 1
Satish A, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We thank you very much for your kind remarks about your most recent stay at our hotel. We are so happy to note that you had a very memorable stay. Our team works very hard to keep our valued guests highly satisfied. We hope to see you again at our hotel during your future visit to Laurel, Mississippi. More 

Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 28, 2014

I was in Laurel on business just before Christmas. The room was clean and comfortable, and the service was friendly and helpful. They gave great directions to where ever I needed to go, and took the time to share their insights of dining options. I'll be back next time I'm in Laurel.

Was this review helpful? Yes 1
North Mississippi
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed February 23, 2014

Checking in went well and I was able to access my room quickly. Lights were a bit hard to find, but not too bad. Room was large and comfortable. I had a king with sleeper couch room and the fridge/dining area was a nice touch. Finding the Buffalo Wild Wings located right behind it was a nice tough. Apparently Wednesday... More 

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Knoxville, TN
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 23, 2013

The staff at this hotel was really nice, and the free breakfast was pretty good. I was disappointed to find that the quality of cleanliness and facilities were not as good as I had experienced at other Holiday Inn Express properties; while the bathroom was about 50% larger than the bathrooms at most similar properties, the tub in my room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear EastTNVol, Thank you for the feedback. It is lovely to hear you liked the breakfast and found our hotel and staff nice. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I'd like to apologize for the issues you experienced at our hotel. I... More 

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