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Holiday Inn Express Hotel & Suites Laurel

2.5 of 5
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2008 Jefferson Street, Laurel, MS 39440
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Holiday Inn Express Hotel & Suites Laurel
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1 room 1 guest
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Ranked #4 of 11 Hotels in Laurel
A recent review
5 of 5 stars reviewed 3 weeks ago
Jenna S
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37 Reviews from our TripAdvisor Community

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Traveler rating
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    12
    7
    4
    9
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4
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Kaylee was great!! Nice hotel, great room, bed, and breakfast! Kaylee was really nice and got us in the room quick. The room was large and had great amenities. The bathroom was large too and the shower was great. Thanks!! We highly recommend this hotel. We were traveling to New Orleans from Alabama.

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GM-Laurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Thank You so much for the wonderful comments you posted for our hotel. Please let us know if there is anything we can do to assist you in the future. More 

Starkville, Mississippi
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 24, 2015

I stayed here for a conference in April, and I didn't spend a ton of time in the hotel, but what I did it seemed really nice. I liked that it was really close (within walking distance) to Buffalo Wild Wings for dinner and drinks. The beds were comfy, rooms were clean, and breakfast was good

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League City, Texas
1 review
1 of 5 stars Reviewed July 22, 2015

I have stayed at this hotel a number of times and roughly six times a year for business. In the past year this hotel has gone down dramatically from what is offered to the quality of customer service. The hotel smells like chemicals constantly, guessing they are trying to control the ant and bug problem. I am writing this review... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear ccorder18, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with cleanliness and service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Travelers are raving about these Laurel hotels

Flossmoor, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 17, 2015

I have only been in the hotel for about 12 hours as I'm writing this review. Had I known the actual conditions here were this poor i would have elected to stay elsewhere but with the photos and pricing I felt like I was guaranteeing myself and my family peace of mind and comfort. So I want to start off... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Dear KingJames1580, Thank you for taking the time to post a detailed review about your stay with us. We would like to apologize for falling short of your expectations regarding our room conditions and facilities. We also regret the issues you had with our staff. Reviews like yours are very valuable as they enable us to target areas we need... More 

Level Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed June 22, 2015

Stopped here with our daughter and son in law and 3 children, on the way to Gulf Shores. Room was well appointed and wifi worked very well. Bed was comfortable. Breakfast was excellent as usual. Overall, very pleased and would stay here again.

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GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

Alan W., You're awesome!!! Thank You for the wonderful comments. Since the hotel has been under new management as of October 2014, we have taken great strides to improve both our product and service here at the Holiday Inn Express & Suites Laurel. I am truly glad that our efforts have paid off and reflected back to our guests. The... More 

Diana, Texas
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 30, 2014

I have stayed at this Hotel several times, it is always a pleasant stay. I would say the average Holiday Inn Express, friendly staff, decent rooms. The exercise room is a little lacking, small, two out of three of the machines work. The breakfast is good, the location is good. Mostly business travelers, a lot of oilfield workers stay here.... More 

Was this review helpful? Yes
GSMLaurel, Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We would like to thank you for the nice comments. We will continue to work to making your next stay with us exceptional. More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 30, 2014

This property is a great stop over for the weary traveler. I was most thoroughly impressed with the cleanliness of the smoking rooms. I am not a smoker and on a recent business trip I had forgot to book my room, and my only choice was a smoking room. Well to my surprise the cigarette smell was not noticeable. The... More 

Was this review helpful? Yes
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

I want to thank you for staying with us in Laurel MS and for the wonderful comments. Please let us know if you can be of service to you in the future. More 

Nashville, Tennessee
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed August 26, 2014

Terrible smell in lobby, black mold growing in bathroom. I wouldn't recommend it. Front desk was friendly and curious, but offered no help or resolution to the problem. Mold was so bad, I ended up having to change hotels.

Was this review helpful? Yes
GSMLaurel, General Manager at Holiday Inn Express Hotel & Suites Laurel, responded to this review

We sincerely apologize for the inconvenience you had faced during your recent visit to our hotel. We would like to inform you that the smoking smell issue on the second floor has already been resolved. Our carpets have been professionally steam cleaned and the hallways and rooms smell very clean refreshing as they are supposed to be. We are sure... More 

Birmingham, Alabama
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 29, 2014

I was very happy with all aspects of the hotel. Room was very nice and clean. All the staff was very friendly and helpful. The hotel is convenient to major streets and the interstate. Did not use the pool, but it look clean. Overall great value for the price. No complaints here. Would highly recommend! Keep up the good work,... More 

Was this review helpful? Yes
Hendersonville, Tennessee
2 reviews
4 of 5 stars Reviewed July 29, 2014

I stay here when I can't stay with relatives. Location is great. Buffalo Wild Wings across the parking lot is a bonus. My room is always clean but the hotel is in need of some capital improvements. Just needs a little facelift and this hotel would be fantastic. The staff is always friendly and helpful. Beds are super comfy. Breakfast... More 

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