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Quality Inn & Suites Southwest

2.0 of 5 2800 Greenway Dr.., Jackson, MS 39204 (Formerly Comfort Inn)
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Quality Inn & Suites Southwest
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Quality Inn & Suites Southwest
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52 reviews from our community

Traveler rating
    15
    23
    7
    3
    4
See reviews for
15
18
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spanish Fort, Alabama
Top Contributor
101 reviews 101 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Room was clean & comfortable. Price was good. Easy on & off I20. Breakfast was typical for Quality Inn--waffles, cereal, yogurt, fruit. They offered biscuits & sausage gravy. Eggs were either boiled or a little round piece of egg from a box. I know this is the south, but some oatmeal packets to go with the packets of grits would... More 

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Nags Head, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Lots to like here that other motor inns in this price range often don't get right: Friendly desk folks, pet-friendly for a minimal extra charge, quiet (surprisingly quiet for so close to the interstate) room and HVAC, comfortable updated furniture, very good HDTV and channel lineup, fast free wi-fi, and clean room. There were some maintenance and upkeep issues with... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2014

I stayed at this hotel after reading many reviews on it that it is a pleasant surprise. I would have to agree. The desk staff was super friendly. The room was huge. I did have two issues with my room. One was cosmetic in nature. There was a hole in the wall right next to the hair dryer and instead... More 

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Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Vonda, Thank you so much for your time taken to give us your review. We are glad that you enjoyed our service and location! We are utilizing your feedback to make corrections in our guest room. We are equally in your gratitude for pointing those out. Smoking rooms do tend to have a smell to them, however, we are... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 14, 2014

I was pleasantly surprised by this Quality Inn run by the very friendly and attentive Trupti(Tru)Patel.The room was clean and comfortable.The complimentary breakfast varied and delicious.I would highly recommend this hotel,which is also conveniently located(off Interstate Highway 20) near several restaurants as well as a Wal-Mart.

Was this review helpful? Yes 1
Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Kimberly, We are so happy to have served and provided you with great experience! I thank you on behalf of our proud and hardworking staff, for whom this review has been a booster. We promise to keep up to our guest expectation and more! We hope to serve you again soon. Thank you for recommending us! Trupti (Tru) Patel... More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 13, 2014

Our family had a pleasant 1 night stay @ this hotel! The room was clean and stocked with toiletries and overall was well enough to get a good nights rest. I tend to bring my own towels when traveling b/c there are usually not enough for everyone and are dingy looking. I'm very glad to say the towels were spotless... More 

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Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Diana, Thank you for your valued business, and your positive review! The feedback that you have provided worked as a booster for our staff, as well as a correcting factor to improve our hospitality services. Guest satisfaction is extremely important to us, and for that we have made several upgrades of late; new carpet, new mirror frames, new blankets... More 

MS
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 8, 2014

After reading some older reviews, I was a bit leery about staying here. However, I was quite pleased I did. I was in town for work and needed to stay the night so I could bring my daughter home from college for the Labor day weekend. The hotel sits just off the I-20 and is in walking distance of essentials.... More 

Was this review helpful? Yes
Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Valued Guest, Hope you had a great Labor day weekend with your daughter and family! What a joy it is to give our guest a positive experience. We thank you for your business, and for your time spent to give us this review. We are glad that you enjoyed our hospitality and the location. We have used your feedback... More 

Little Rock, Arkansas
Top Contributor
54 reviews 54 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 5, 2014

We had to spend the night on our way home from Florida. After 6 hours you just get tired but hate to spend $$. Well I got on my web search and found a Quality Inn located in Richmond, Mississippi just south of Jackson by 5 miles. What a deal. Newly redecorated top to bottom. I won't name names but... More 

Was this review helpful? Yes
Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Marita, Thank you for staying with Choice Hotels, and for your time providing valuable feedback, and give such a positive review. Regretfully for us, I have to say that I believe this review is not for our property which is in Jackson, MS. I am sure you would like this to go to the rightful operator, which I think... More 

Mill Valley, California
Top Contributor
219 reviews 219 reviews
49 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed September 1, 2014

Good deal for the money we paid. I think they were running a deal because the location isn't the best...not around anything. This has been renovated and they did a great job. The Cons: The room was a little "moist" ...kind of wierd. Breakfast was stingy, coffee empty. The Pros: A really nice room for the price.

Was this review helpful? Yes
Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Thank you for taking the time to fill out our online survey. Your feedback is very important fro us to continue on with the positive aspects of our services, and make changes where improvement is indicated. We are in the geographic area where humidity stays high, therefore sometimes a 'moist' feel to the room. We have adjusted our thermostat to... More 

Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 31, 2014

When Traveling with pets, one cannot expect to stay in a five star hotel. I took that into consideration when I read some of the not so flattering reviews. We checked in anyway, and was very satisfied. Our room was clean as were the linens and towels. The staff at the front desk was pleasant. Unfortunately a recent storm (... More 

Was this review helpful? Yes
Comfortinnsouthwest, General Manager at Quality Inn & Suites Southwest, responded to this review

Dear Guest, Thank you for taking the time to fill out our online survey with such honest and positive feedback! We are so glad to hear that you had a great stay in one of our selected pet friendly room. We apologize for the storm related internet discontinuity while you stayed with us. As is our policy, I have shared... More 

Smyrna, Tennessee
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 16, 2014

Traveling to Texas and needed a place to spend the night. We booked ahead of time and took what we could get that was pet friendly. The property is old and in dire need of some upgrades. As I stepped into the room an odor of strong pet urine was evident. Honestly, if we were younger and it had been... More 

Was this review helpful? Yes 3
Comfortinnsouthwest, Manager at Quality Inn & Suites Southwest, responded to this review

Dear Sir Maam Thank you for posting the review this is the only way we can find out what out room conditions are, We truly apologize for what you went through at our property we would have gladly moved you into another room plus issued you a refund, we are a pet friendly hotel and we take every step to... More 

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Additional Information about Quality Inn & Suites Southwest

Address: 2800 Greenway Dr.., Jackson, MS 39204 (Formerly Comfort Inn)
Phone Number:
Location: United States > Mississippi > Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Southwest 2*
Number of rooms: 77
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Also Known As:
Comfort Inn Jackson
Jackson Comfort Inn
Hotel Style:
#2 Best Value Hotel in Jackson

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