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Hilton Jackson

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1001 East County Line Road, Jackson, MS 39211
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Hilton Jackson
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Hilton Jackson
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Hilton Jackson
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500 Reviews from our TripAdvisor Community

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Traveler rating
    266
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    59
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    20
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90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedarbluff, Mississippi
1 of 5 stars Reviewed 1 week ago

My husband and I were really disappointed with this place. When we arrived there weren't any luggage carts. The clerk said that she would get a bellhop to bring one for us. We waited about ten minutes then decided to go ahead and make two trips. When I made our reservation I arranged for a fresh fruit and cheese tray... More 

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Let me begin by thanking you for choosing to stay at the Hilton-Jackson. We very much appreciate your business. Please accept my apologies for the concerns that you have raised in your review. I was both surprised and deeply disappointed by your recount of your experience with us. I assure you that it's contrary to what our customers typically see... More 

Heber Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One bedroom suite is a great value, great little bar, and DRAGO's chargrilled oysters right next door. We had a great time after dinner at the lobby bar, excellent little band played classic tunes, then upstairs for a great nights sleep

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I am so glad to hear that you enjoyed your stay at the Hilton-Jackson, and I also would like to thank you for taking time to write a review. Your kind comments are much appreciated. I'm so glad to hear you enjoyed dinner at Drago's, and then visited Fitzgerald's, our lobby lounge. We are so fortunate to beable to bring... More 

McKinney, Texas, United States
Level Contributor
170 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a quick overnight at a conference in the hotel. Average Hilton property. Rooms were a bit dated, but sleep quality was good. Quiet room atmosphere, and enough room to get things done. Ate breakfast in the hotel restaurant. Great service and average fare. No complaints. Hotel is located near some other restaurants, so that is always nice. And,... More 

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

I'm so glad to hear your conference was held at the Hilton-Jackson. We truly do appreciate our loyal customers. We love to hear it when our guest's tell us they had a quiet room, and a good night's sleep. Our beds really are comfortable. I'm also glad to hear you enjoyed breakfast the next morning. Our staff is amazing, and... More 

Dallas, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The property is a bit dated but has been refreshed.Rooms are nice but a few issues like needing to modernize the AC and a shower rod that kept falling. Service on the Executive level was great as was housekeeping and the room service. Great pizza! Disappointed that no bell service was available at 5pm on a Friday? The front desk... More 

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your recent visit to the Hilton-Jackson. I'm so glad you enjoyed staying on our Executive Level. Our staff truly goes out of their way to make sure every guest has a comfortable stay. I do apologize for the malfunction of the amenities in your room, and hope you weren't inconvenienced. Please know that your business... More 

Greenville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel, friendly staff. The environment was great and the room was very large and comfortable. The staff did a great job of accommodating a large gathering of over 2,400 coaches during my stay. I did not notice any disruptions during my stay. I will definitely return.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

We are so honored to host the Coaches Clinic here at the Hilton, and we look forward to their return every year. Thank you so much for your kind words about our staff. They are without a doubt the finest group of Hospitality Professional in the state of Mississippi. It will certainly be my pleasure to pass on your nice... More 

Philadelphia, Pennsylvania
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Hilton Jackson for business and found it to be a very good stay. Although it was only for one night, i found the hotel to be very comfortable and clean. I had a good night's sleep. The hotel is also very conveniently located near the entrances to the major highway leading to downtown Jackson as... More 

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your recent stay at the Hilton-Jackson. I'm so glad to hear that you enjoyed your room, and found it to be comfortable and clean. Being located right off the interstate is definitely a plus, and we have so many nice restaurants and shopping areas conveniently located in our area. The team at our hotel really... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This was a great hotel, I recommend the stay. Everyone was nice and professional. I enjoyed the clean and the smell of the rooms was just wonderful, not damp and smug like other places. The beds were great and they were always made upon my return to the room. We were in the suite and it was just nice and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I wish to take this opportunity to thank you for staying at the Hilton-Jackson, and for sharing your nice comments. We really pride ourselves on delivering a memorable hotel experience during your stay, and it sounds like we were able to accomplish that for you. On behalf of the entire team, we thank you again for your nice comments, and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Great Staff. Bell Hop was prompt and very professional. Parking was easy right in front of Hotel. Came in starved and room service was quick only 30 minutes. Breakfast was on time and great. Great place to stay quiet and comfortable easy access from IH 20 was a big and welcomed plus.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for staying at the Hilton Jackson, and also for all your nice comments. I can't tell you how proud I am to be part of such a great hotel, and a great team. I'm so glad to hear you took advantage of the different amentities we have to offer. Our food is awesome, and I'm glad the room... More 

Bay Saint Louis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was very well located right off the interstate highway and it is very close to lots of shopping and dining opportunities. I would recommend it to anyone. The rooms are spacious and very clean. Some of the funiture is slightly stale and could use some refreshing. The staff are very helpful and friendly. Security is constantly driving around... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your nice comments about our hotel, and our staff. I'm so glad to hear that you enjoyed your stay, and that you found your room to be clean and comfortable. We take great pride in ful-filling our guest expectations. Being located right off the interstate is definitely a perk, and we are so fortunate to... More 

Mississippi
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great time celebrating a sweet 16 birthday. Our Suite was very nice and had everything we needed. Love the updated room decor. Front desk agents are always very courteous and willing to assist in any way possible.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for choosing to celebrate a Sweet 16 birthday here at the Hilton. I'm so glad to hear that you had such a great night, and that the suite offered everything you needed. We have such an amazing staff, and they really do enjoy assisting our guest. Hope to see you again next year. Sincerely, Skipper Westbrook... More 

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