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All 47 Jackson hotels

Hilton Jackson

3.5 of 5 Hotel   |   1001 East County Line Road, Jackson, MS 39211
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78%
Ranked #3 of 47 Hotels in Jackson
Certificate of Excellence 2014
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358 reviews from our community

Traveler rating
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    88
    42
    23
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
69 reviews 69 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Attended a conference at this hotel. The conference rooms are set up in a tiered style. Steps up or down to the various levels of seating. Not conducive to mobility impaired people. Property was nice. Rooms were nice. I did ask for and get an accessible room which was set up nicely.

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with concerning your conference room. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our... More

Birmingham, United States
1 review
5 of 5 stars Reviewed 1 week ago

i will stay there again on my next business trip in the area. the view from the honors lounge was spectacular. I felt freedom going through other areas of the hotel. the breakfast the next morningwas very appealing AND I ENJOYED THE FRIENDLY STAFF.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words about our hotel, and our staff. It is such a priviledge to be associated with such a wonderful hotel, and the finest group of Hospitality Professionals in the state of Mississippi. I'm so glad that you enjoyed the food and service in our restaurant. Our employees truly take pride in ful-filling our... More

Hattiesburg, Mississippi, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hilton in Jackson is a beautiful hotel. The staff is helpful and friendly. The rooms are clean and spacious. Great food at the restaurant! The location is central to several shopping centers and restaurants.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words about our hotel, and our staff. It is such a priviledge to be associated with such a wonderful hotel, and the finest group of Hospitality Professionals in the state of Mississippi. I'm so glad you found your room to be comfortable and clean, and that you enjoyed the food and service in... More

Senior Contributor
22 reviews 22 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Not a lot to do within walking distance, but at least a decent restaurant and a great bar with live music at the hotel. Clean - spacious rooms.I didn't like the buffet but off the menu was excellent. The free shuttle is a great service and the staff friendly and helpful. Special shoutout to Carlos the shuttle driver besides giving... More

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your recent stay at the Hilton Jackson. I am so glad to hear that you enjoyed your stay with us, and that you found your room to be comfortable and clean. I am so furtunate to be associated with the wonderful group of people that work in this hotel. I assure you it will be my pleasure... More

Scottsdale, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I travel approximately 150 days per year, and if have a great deal of experience with Hilton properties. I checked in late and the room that they had available was pretty weak. I stayed two nights and my first night was anything but satisfactory. I had a problem with the TV and the shower, and a few minor things. The... More

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all, I would like to thank you for taking your time to review your past stay at our hotel. I am terribly sorry to hear that your experience the first night was not satisfactory. I thank you for bringing this up in your review as your feedback is one of the most important tools that allow us to... More

Chicago, IL
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The heat/ac seem very uneven throughout the hotel. rooms were most often too cold. Staff seems eager to help. Shuttle service nice. Outlets in room are not adequate for today's electronic needs. Outlets tied to lamps don't have enough power and take up space.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with concerning your AC and the electrical outlets. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the... More

Alabama
Top Contributor
262 reviews 262 reviews
51 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I spent 2 nights here and had a relaxing, comfortable stay. The lobby is elegant and nicely appointed. The two staff members working the front desk with whom we had contact during our stay were top notch in every way. Courteous, friendly, welcoming, and very helpful. We were on an executive floor, very quiet, nice carpet in... More

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words about our hotel, and our staff. It is such a priviledge to be associated with such a wonderful hotel, and the finest group of Hospitality Professionals in the state of Mississippi. I'm so glad you found your room to be comfortable and clean, and that you enjoyed the food and service in... More

Charlotte, North Carolina
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located just off the interstate and in a great location if you're traveling throughout the Jackson area. The very friendly staff greeted me and made sure I had everything I needed. The room was a typical Hilton room--maybe a bit older but recent upgrades made it Hilton quality. I will stay here again when I return to Jackson.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your recent stay at the Hilton Jackson. I am so glad to hear that you enjoyed your stay with us, and that you found your room to be comfortable and clean. I am so furtunate to be associated with the wonderful group of people that work in this hotel. They take great pride in ful-filling our guest... More

Hanover, New Hampshire
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wasn't here for long, but the location was great for my business trip and the staff member at the executive lounge was very friendly. The next morning, got my package from the front desk in a relatively short amount of time.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your recent stay at the Hilton Jackson, and for taking your time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion. I am so glad to hear that you enjoyed your stay with us. I can't tell you how much your kind words mean to me. I am... More

Birmingham, AL
Top Contributor
55 reviews 55 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times now over the past few years and feel each time it gets better. The hotel has made multiple upgrades during this time, and I feel all have made it an even better location to stay. Rooms are what you would expect from Hilton, and is located Just off the interstate. Nice lobby... More

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words, and also for your loyalty to our hotel. We truly value our relationship with you. It is such a privilege to be associated with such a wonderful hotel, and without a doubt the finest group of Hospitality Professionals in the state of Mississippi. We are so proud of the renovations that have... More

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Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Phone Number:
Location: United States > Mississippi > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
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Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel

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