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Hilton Jackson

Certificate of Excellence
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1001 East County Line Road, Jackson, MS 39211
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Bed and Breakfast
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Hilton Jackson
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511 Reviews from our TripAdvisor Community

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Traveler rating
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    129
    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Kennesaw, Georgia
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The thing that stood out most about this hotel was bad pillows. I mean, it was as though we were sleeping on bags of laundry. Just awful! And that affected our sleep. The hotel wasn't really bad, but it wasn't that good either... a bit tired. There was a bar in the lobby with live music. The pool was probably... More 

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

We appreciate the insight you provided during your recent stay at the Hilton-Jackson. I am so sorry to hear you did not get a good night's sleep because of the pillows. I wish you had called the front desk, as they do have other pillow's to offer, and they would have gladly brought them to you. I am so glad... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hilton always does an excellent job of preparing our meeting space prior to arrival and taking good care of us during our event. They are friendly to deal with and the accommodations are perfect for what we need. Job well done Hilton and Amanda Adams.

Was this review helpful? Yes 1
Los Angeles
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two nights at Hilton in Jackson MS. It's nice to have free parking and free internet these days. Also a plus was comfortable bed, refrigerator and safe in room. The bar scene was fun as well as the live entertainment during weekdays. The VIP upper floors offer free breakfast and happy hour drinks. The big plus was having one... More 

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Henderson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent my wedding night in this Hilton hotel. Our service was excellent, our room was very pretty and clean, and our bed was soft and comfortable. I really couldn't ask for more than that.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all, I'd like to say congratulations! Thank you so much for choosing to spend your Wedding night at the Hilton-Jackson. I am so glad you enjoyed your room, and found it to be clean and comfortable. We pride ourselves on our hospitality and making sure our guest has a great experience. Thank you again for your nice comments,... More 

Crowley, Texas
Level Contributor
14 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel, because we have always enjoyed our stays with the Hilton Chain of Hotels. This was our first stay here, and we will stay again each time we visit. The staff are pleasant and they are always asking if they can help you. I would recommend this hotel to anyone.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for being such a loyal Hilton customer. We truly do value your business, and I'm so glad to hear that you enjoyed your stay. We are so proud of our hotel and our staff, and making sure our guests are happy and comfortable is top priority to us. I'm so glad you took advantage of the... More 

Chattanooga, Tennessee
Level Contributor
200 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I secured a room on the 10th floor with an excellent view out across the area. The room was very comfortable with a working area, fridge and the other normal amenities. The bed was not as firm as i like, but was manageable. I utilized room service dining on a couple of nights and found the food to be excellent.... More 

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words about our hotel, and also for taking time to write a review. I'm so glad to hear you found your room to be comfortable and clean, and that you enjoyed all the amenities. It is such a privilege to be associated with such a wonderful hotel, and such a great staff. They... More 

virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband & I have often stayed at this hotel when visiting my father, and have always had positive experiences. July 19-29 we were here during my father's final illness, death, and funeral. Staying at the Jackson Hilton made everything so much easier for us during this very painful time. All staff members were wonderful and professional, especially Gerica Smith-Branson,... More 

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all, I'd like to thank you for being such a loyal customer. We truly value our relationship with you. Please accept my heart-felt sympathy for the loss of your father. I am so pleased to know that we were able to make this time of grief easier for you, and that Gerica and Marlinda took good care of... More 

Peoria
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here our way North. The hotel is right off the interestate, easy to find. The rooms were clean and comfortable. We were right by the elevators and still had a quiet nights rest. The overall hotel was clean and had a modern feel. It was a Friday night and the lobby bar area was full of people having... More 

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I can't begin to tell you how pleased I am to hear that you had such a pleasant stay. I'm so glad to hear you enjoyed our Lobby Lounge, and the entertainment. We are so fortunate to be able to bring in entertainment form local and surrounding areas. Thank you so much for recommending the Hilton Jackson. We pride ourselves... More 

Biloxi, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The rooms were very nice and comfortable. The hotel can be a little hard to get out of during high traffic times but other than that it was a good place to stay with plenty of places to eat nearby and quick access to the interstate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your nice review of our hotel. I'm so glad to hear you enjoyed your stay, and found your room to be comfortable. Being right off the interstate is definitely a perk. We are very fortunate to be located so close to nice restaurants, and so many shopping areas. Thank you again for staying with us, and we... More 

thibodaux,la
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed on the 12th floor on the weekend of August 1st, 2015. We had adjoining rooms. We only needed to stay for one night. I really liked the snacks provided on the Friday evening for guests staying on the executive suite floor. The food provided was very fresh (cheese, crackers, fruits, chicken wings, beverages, etc). The woman taking care... More 

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all, thank you for your review of our hotel. We always appreciate hearing from our guests. I am so glad to hear you enjoyed your room on the Executive Floor, and all the amenities that went with it. I am so pleased to hear that Marlinda took good care of you, in the evening. I will certainly pass... More 

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