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Hilton Jackson

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1001 East County Line Road, Jackson, MS 39211
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Hilton Jackson
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Hilton Jackson
Hilton Jackson
Hilton Jackson
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460 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alcester, United Kingdom
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Easy to find, decent sized rooms, comfortable beds &great reception staff. However, other reviewers have mentioned the musty smell on some floors, and we found the same on 2nd floor. I'd say it's either because they haven't replaced the furnishings since banning smoking and/or the wet room style bathrooms cause a damp and musty smell. It's a shame but we... More 

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Goodyear, Arizona
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was very livable and provided a good nights sleep. The hotel is a bit old, but they work hard to keep it clean and inviting. There are excellent shopping locations around the hotel and we took advantage of them. We always by bottled water and snacks rather than use the hotel machines.

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all, I’d like to say welcome to Mississippi. I’m so glad to hear that you enjoyed your stay. Our location is great, and we do have so many great places to shop around here, and I’m glad to hear you took advantage of them. We appreciate your nice comments and hope you will stay with us again in... More 

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here three nights the week of May 18th. I walked into the first room I was given on the 11th floor and recoiled. The room was attractive and clean, but smelled like a cheap, old hotel on the beach that hadn't been aired out in years. I went downstairs, asked for another room, and they apologized profusely. The... More 

Was this review helpful? Yes 2
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I appreciate your candor on your feedback of your recent stay with us. I understand that during your stay, the freshness of your room was of concern to you, and that there was an unpleasant odor. I’m so glad to hear that you addressed your problems to Annie, and she was able to help you find a room to your... More 

Valley Forge, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Hotel was very clean and comfy. Air conditioning setting was just right for a warm night in Jackson. Enjoyed staying in the downtown area and was able to do a little sightseeing. Enjoyed my stay and will be back the next time i am in Jackson.

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for taking the time to write a review for the Hilton-Jackson! Your comfort and experience here means everything to us. We are excited to know that you were comfortable and had a great experience. Hospitality is our forte' and we take pride it showing it to our guests. We look forward to greeting you and to having you... More 

Clinton, Maine
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Easy to find, fast friendly service, plenty of food around, close to the highway. Would recommend for any quick stops. Stayed here for 2 nights and had no complaints at all about the place. Definitely would stay here again.

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

First of all I'd like to thank you for your review of your recent stay at the Hilton Jackson. I'd also like to thank you for your nice comments about our hotel, and our staff. I'm so glad you enjoyed your stay. Our location is definitely a perk. We're so fortunate to be located right off the interstate, and so... More 

Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

Always a great experience at a Hilton. The staff always conducts themselves in a professional manner. Plus there are great places nearby that facilitate any needs needed to be met during the stay. I would recommend this facility to anyone.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your nice comments about our hotel, and our staff. I'm so glad to hear that you enjoyed your stay. Our team at the hotel really takes pride in delivering excellent service to our guests. We are so fortunate to be located so close to the mall, and so many nice shopping areas. Again, thank you... More 

Senior Contributor
26 reviews 26 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

It was not exactly up to the standards of previous Hilton hotels that I've been to, but it was nice. The room was clean. However, the bed was not very comfortable, the water took a few minutes to get hot, and I could hear quite a bit of hall noise. The redeeming factor was the breakfast buffet downstairs. Paula was... More 

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for staying with us at our hotel. We appreciate your review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We take all comments we receive from our guests very seriously and your suggestions will help us improve our products and services. We’re... More 

Louisiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean, the staff was very courteous, and the room was quite nice; however, I chose this hotel because it was the only hotel in Jackson that had an airport shuttle service. On the site there are no times listed for the shuttle service so I wrongly assumed it was 24 hrs. like the hotel at my final... More 

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I wish to take this opportunity to thank you for staying at our hotel and for sharing your nice comments, and your concerns. Our management and staff appreciate and rely on our guests' feedback to help us understand the areas which may need our immediate attention. We believe that guest who stay at our hotel deserve the very best service... More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed because we had a procedure at the children's hospital the next day. It was very convenient to go to the hospital the next morning. It took us about 10 mins. The staff was very nice at the front desk. My only negative comment was that the music in the bar was so loud I couldn't hear what the... More 

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Let me begin by thanking you for choosing the Hilton Jackson for your stay. We very much appreciate your business. We are so fortunate to have such a great location right off the interstate, and so close to hospitals, malls, and restaurants. Thank you for letting us know about the situation you encountered at the elevator. I am truly sorry... More 

Ocean Springs, Mississippi
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was extremely helpful and responsive. The rooms were very clean and comfortable. The location was convenient and safe. The lobby is beautiful. The Executive Lounge had excellent service and good food. My family and I really enjoyed staying at this Hilton and will stay here again!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for taking the time to write a review of your recent stay at the Hilton Jackson! I'm so glad to hear you enjoyed your stay, and that you found your room to be comfortable and clean. Our location is always a perk. Shopping and dining are as close as next door, or right around the corner and everything... More 

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