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All 47 Jackson hotels

Hilton Jackson

3.5 of 5 Hotel   |   1001 East County Line Road, Jackson, MS 39211
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78%
Ranked #3 of 47 Hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Stacey T Hattiesburg, Mississippi, United States
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356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hattiesburg, Mississippi, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Hilton in Jackson is a beautiful hotel. The staff is helpful and friendly. The rooms are clean and spacious. Great food at the restaurant! The location is central to several shopping centers and restaurants.

Review collected in partnership with Hilton Hotels & Resorts

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Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Not a lot to do within walking distance, but at least a decent restaurant and a great bar with live music at the hotel. Clean - spacious rooms.I didn't like the buffet but off the menu was excellent. The free shuttle is a great service and the staff friendly and helpful. Special shoutout to Carlos the shuttle driver besides giving... More

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Scottsdale, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I travel approximately 150 days per year, and if have a great deal of experience with Hilton properties. I checked in late and the room that they had available was pretty weak. I stayed two nights and my first night was anything but satisfactory. I had a problem with the TV and the shower, and a few minor things. The... More

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Chicago, IL
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The heat/ac seem very uneven throughout the hotel. rooms were most often too cold. Staff seems eager to help. Shuttle service nice. Outlets in room are not adequate for today's electronic needs. Outlets tied to lamps don't have enough power and take up space.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with concerning your AC and the electrical outlets. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the... More

Alabama
Top Contributor
262 reviews 262 reviews
51 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I spent 2 nights here and had a relaxing, comfortable stay. The lobby is elegant and nicely appointed. The two staff members working the front desk with whom we had contact during our stay were top notch in every way. Courteous, friendly, welcoming, and very helpful. We were on an executive floor, very quiet, nice carpet in... More

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words about our hotel, and our staff. It is such a priviledge to be associated with such a wonderful hotel, and the finest group of Hospitality Professionals in the state of Mississippi. I'm so glad you found your room to be comfortable and clean, and that you enjoyed the food and service in... More

Charlotte, North Carolina
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Located just off the interstate and in a great location if you're traveling throughout the Jackson area. The very friendly staff greeted me and made sure I had everything I needed. The room was a typical Hilton room--maybe a bit older but recent upgrades made it Hilton quality. I will stay here again when I return to Jackson.

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HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your recent stay at the Hilton Jackson. I am so glad to hear that you enjoyed your stay with us, and that you found your room to be comfortable and clean. I am so furtunate to be associated with the wonderful group of people that work in this hotel. They take great pride in ful-filling our guest... More

Hanover, New Hampshire
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Wasn't here for long, but the location was great for my business trip and the staff member at the executive lounge was very friendly. The next morning, got my package from the front desk in a relatively short amount of time.

Was this review helpful? Yes
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your recent stay at the Hilton Jackson, and for taking your time to respond to the Hilton survey. These surveys are very important to us, and we value your opinion. I am so glad to hear that you enjoyed your stay with us. I can't tell you how much your kind words mean to me. I am... More

Birmingham, AL
Top Contributor
55 reviews 55 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel several times now over the past few years and feel each time it gets better. The hotel has made multiple upgrades during this time, and I feel all have made it an even better location to stay. Rooms are what you would expect from Hilton, and is located Just off the interstate. Nice lobby... More

Was this review helpful? Yes 1
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you so much for your kind words, and also for your loyalty to our hotel. We truly value our relationship with you. It is such a privilege to be associated with such a wonderful hotel, and without a doubt the finest group of Hospitality Professionals in the state of Mississippi. We are so proud of the renovations that have... More

New Orleans, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The service on the executive floors and the décor and food in the executive lounge need to be improved. As a Diamond level member of the Hilton Honors program, I expected a better experience from a Hilton Hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
HiltonJackson, General Manager at Hilton Jackson, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with concerning our executive lounge. I thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our... More

Atlanta area
Contributor
15 reviews 15 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great stay and nice property. Would be giving this hotel five stars if it weren't for the crowded lounge and would have been given a better upgrade. Love the pool. Great staff. As a Hilton diamond I was upgraded to the exec level but they wouldn't give me a suite upgrade even though availability was showing up on the Hilton... More

Was this review helpful? Yes 3
HiltonJackson, General Manager at Hilton Jackson, responded to this review

I wish to take this opportunity to thank you for staying at our hotel and for sharing you concerns about the executive lounge. Our management and staff appreciate and rely on our guests' feedback to help us understand the areas which may need our immediate attention. We are fully cognizant that guests who stay at our hotel expect and deserve... More

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Additional Information about Hilton Jackson

Address: 1001 East County Line Road, Jackson, MS 39211
Phone Number:
Location: United States > Mississippi > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Jackson 3.5*
Number of rooms: 278
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Also Known As:
Hilton Jackson Hotel Jackson
Hilton Hotel Jackson
Jackson Hilton Hotel

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