My granny passed on 9/13/2015, so I booked my reservations for the hotel on 9/14/2015. I called ahead of our arrival scheduled for 9/18/2015 to advise the from desk that we would be checking in after midnight due to driving in from the Dallas, TX area. The clerk told me she was making note of our late arrival on my reservation in the system.
We arrived to the hotel as scheduled close to midnight. The clerk working the desk that night could not find my reservation in the system by my name. Once I gave him my confirmation number from my email, he still seemed to have trouble locating my reservation. Once the clerk located my reservation, he quoted me for a rate that was more than what I had locked in by reserving online early. He told me he adjusted my rate manually in the system, but I was still skeptical due to the hassle of trying to locate my reservation in the system. Once he swiped my card for the payment hold, the key card machine went down. By this point, I was very... More