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All 47 Jackson hotels

Hilton Garden Inn Jackson Downtown

3.0 of 5 Hotel   |   235 West Capitol Street, Jackson, MS 39201
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Ranked #4 of 47 hotels in Jackson
Certificate of Excellence 2013
A recent review
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318 people have reviewed this hotel

Traveler rating
    140
    106
    39
    23
    10
See reviews for
69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Gulfport, Mississippi
1 review
4 of 5 stars Reviewed 2 days ago NEW

There is a lot of road work being done on the street in front of this hotel right now, so it's not the easiest place to get into. However, the shuttle service was excellent and the valet is very helpful getting in and out of the hotel. You pay $14 a day whether you self park or use valet so... More

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Livingston, Scotland, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

As driving in to Jackson was very uneasy with the surrounding area. Looks like the area is In regeneration. When you walk into hotel wow it is beautiful all marble stunning staircase. Rooms are standard clean everything you need. It does not look safe to wonder about but hotel us fine for a stop over. New out door mall about... More

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Hernando, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Go back in time, by taking time. Ride the City of New Orleans train, jump off in route to New Orleans or Chicago. Stay the night and enjoy past grandeur of a time long ago. While visiting, take some more time to visit the Museum of Natural History, just a short ride from the downtown.

Review collected in partnership with Hilton Garden Inn

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Mccomb, Ms
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wow! Wow! Wow! Never have I been treated so well by hotel staff before!!! The surrounding neighborhood not so good, but the quality of this hotel makes up for any neighborhood shortcomings. The area is being revitalized and streets being re-done--so hope is near for that. Highly recommend the roasted tomato soup & cheese toast with melted brie--OMG good!

Review collected in partnership with Hilton Garden Inn

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Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

If you do any amount of traveling, you expect a certain amount of helpfulness from hotel staff, and most times you get it. There are the exceptions though - and the Hilton Garden Inn in Jackson, MS is one of them. You get the 'full court press' of Southern hospitality here and even when you are dining alone in the... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Snuggled on the corner end of the street, the building speaks beauty inside and out. Although I've only stayed here on business, I had the wonderful opportunity to attend a conference at the hotel which was a total delight. Accomodations provided during the conference were more than you could ask for. Staff are always friendly and it makes the experience... More

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Georgia, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely beautiful! Although snuggled on the corner end of the street, it is a treasured jewel covered with absolute beauty inside and out. Every stay here is more relaxing than the first. I primarily stay here on business trips, but this was a first for me to attend a conference at the hotel and the food was... More

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Hattiesburg, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay was booked with a wedding party for my Nephew - the entire staff was wonderful and did everything they could to make our staff and weekend great. I would encourage anyone visiting the Jackson Mississippi area to consider this hotel for their stay.

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Franklin, Tennessee
1 review
2 of 5 stars Reviewed 3 weeks ago

For the priced paid for this hotel I expect better service. I requested tissue the first night of my visit when I used the 5 or so that were in the box. A new box did not arrive until housekeeping serviced the room the next day. Spring time in Mississippi is not a good time to run out of tissue.... More

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Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your recent stay with us and candid comments about your stay. We had one of the busiest weekends on record for the hotel and it certainly impacted our service to you - our guest. We forecast for such events and felt we were properly staffed and ready, however had several opportunities impact our readiness. However, I will... More

Laurel, Mississippi
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I booked and paid for my room online. As I was checking in, they said that my card was decline and that i had to pay there. Knowing that my card had already been billed for the room, i agreed to let them swipe my card again. After calling the online cite to get verification that the room should have... More

Was this review helpful? Yes 1
Larry H, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our property. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. More

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Additional Information about Hilton Garden Inn Jackson Downtown

Also Known As:
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Address: 235 West Capitol Street, Jackson, MS 39201
Phone Number:
Location: United States > Mississippi > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 47 hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
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