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BEST WESTERN PLUS Goodman Inn & Suites

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6910 Windchase Drive, Horn Lake, MS 38637
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1 room 1 guest
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BEST WESTERN PLUS Goodman Inn & Suites
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204 Reviews from our TripAdvisor Community

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Traveler rating
    104
    52
    27
    13
    8
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67
58
11
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (47)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (59)
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United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Everyone was so polite and showed up most respect. I wouldn't pick another hotel when coming to this area. Thank you all for being so grateful and taken care of us like most hotels don't. I will be back before you know it and I hope to see everyone again.

Review collected in partnership with Best Western

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Dyer, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

My family stayed for three nights last weekend and found this hotel to have comfortable and well appointed rooms. All areas were very clean, the beds were comfy tho a bit high to climb up into for some of us older ones. The staff was very well trained and accomadating. Even tho we were there as delegates of a large... More 

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Manchester, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Not many options and same items over and over. There is no coffee available in the lobby for the guest. The fitness equipment was out of date and not able to use. The swimming pool was not cleaned and the hot stub was not available.

Review collected in partnership with Best Western

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Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had to go to the heart dr in Memphis and we stayed there first they put us in a room with no heat then we had to move to the 2nd floor and she didn't program our keys so us both being handicapped he had to walk back down there and get the key programmed she knocked a little... More 

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Niantic, Connecticut
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel appears to have been recently renovated. When I first arrived, I was impressed with the exterior of the hotel and the appearance of the lobby. I thought it was a little strange that the window right next to the main entrance had no blinds and you could see the back of the housekeeping dryers and the huge vent... More 

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Bradford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very friendly with the exception of one who curtly told me that we couldnt check in until 3:00. The policy is no problem of course as I understand their need for time to prepare rooms but the attitude was poor. The rest of the staff was outstanding and friendly so I would absolutely recommend this as a... More 

Review collected in partnership with Best Western

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Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review

Valued Guest, Thank you so much for taking the time to do us a review. I am very pleased to hear that you enjoyed your stay and all of our amenities. I would like to give my sincere apology for the staff member who was curt to you. I can promise you that has my attention and I will investigate... More 

Illinois
Level Contributor
192 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 4 weeks ago

David checked us in and he was amazing. We were a party of 5 with 2 seperate rooms and he made sure that we were close together. They had happy hour at the hotel and it was 2 for 1 drinks. It was a good price for the drinks. The lobby was decorated nice and we went there and played... More 

Was this review helpful? Yes
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review

We are very pleased that you enjoyed your stay and that you found our staff to be friendly and helpful especially David. David is a valued employee here and we are pleased to have him working with our company. We hope to see you soon in the near future and maybe you can teach me how to play catch phrase. More 

Benton
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here on a road trip and were impressed with the lobby ara and room. Very clean and comfortable beds as well. We were so looking forward to the indoor pool and hot tub. We went down and the pool was ice cold and filthy. The water was murky, the pool had hairs and white film floating in it.... More 

Was this review helpful? Yes 1
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review

Thank you for taking the time to do us a review. We are pleased to hear that you love the beds and the rooms. We would like to offer our sincere apologies about the hot tub not being in service while you were here. Unfortunately there are times when things decide they want to break and repairs have to be... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

My wife and I selected this hotel for its proximity to Graceland. Our experience was acceptable. Not bad, not memorable. Some review sites place this as a 3 Star hotel. It is not. A good 2 star, yes. Still, a bit overpriced for what you get.

Was this review helpful? Yes
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to give us a review. We like for every guest to have a great experience when they stay. You had stated that you and your wife had a ok stay but not a great one. I would really appreciate it if you could email me at pandawithbestwesternhl@yahoo.com and let me know... More 

Eagle Lake
1 review
5 of 5 stars Reviewed July 26, 2015

This is a great place to stay. The location is wonderful. The hotel is tucked away from the noise of the major road. There are lots of nice eating places and shopping areas nearby and Memphis is a hop, skip, and a jump away! The facilities are very nice and the grounds are well-maintained. The only complaint was that the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Panda G, Front Office Manager at BEST WESTERN PLUS Goodman Inn & Suites, responded to this review

Valued Guest, Thank you so much for taking the time out to do us a review. We are pleased to hear that you loved the location of our hotel and you loved our amenities. We are very sorry about the hot tub not being in service while you were here. Unfortunately there are times when things decide they want to... More 

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