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Candlewood Suites Hattiesburg

Certificate of Excellence
2.0 of 5
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9 Gateway Drive, Hattiesburg, MS 39402
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Candlewood Suites Hattiesburg
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Ranked #3 of 35 Hotels in Hattiesburg
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
nana2972 Alexander, Arkansas
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81 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Alexander, Arkansas
5 of 5 stars Reviewed 1 week ago

This was one of the best hotels we have stayed in. Friendly staff. The room was wonderful. Met all our needs for our 4 day stay. The room and everything was so clean...love hattiesburg Mississippi. Everyone was so friendly to us. Definitely will be going back and staying at our #1hotel and suites...the cleaning staff was wonderful and friendly.

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear nana2972, Thank you so much for your five star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We... More 

1 of 5 stars Reviewed 1 week ago

This so called Candlewood Suites should be stripped of the Candlewood accreditation and bull dozed to make room for another property. My family and I were traveling back from our Florida vacation and called to hold a room. I reached out to this Candlewood because of previous stays with other Candlewood suites. This person on the other end of the... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Sean, Thank you for taking the time to write this review of your recent experience at our hotel. I apologize that you did not receive the service that you are accustomed to, and truly deserve. Please know that I have personally spoken with the front desk and have addressed each of the concerns that you voiced with them. I... More 

Hattiesburg, Mississippi
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I used reward points to book a two night stay at this hotel. Even though I used rewards nights, they upgraded me to a King Suite. The King Suite was like a mini apartment, with the bedroom being separated from the rest of the room. The bed was comfortable, the room was dark during the day. Fitness center had some... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear BizzleRN - I just wanted to take a moment to thank you for the fantastic review that you gave us! I am so glad we were able to upgrade your room to a one bedroom suite and that you found our fitness center to your liking! It is always a pleasure to share our guest reviews with the team... More 

Hattiesburg,
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The title really says it all. While I commend the fact that upon checkin, the hotel room was clean, and fairly well appointed in terms of space, service is extremely limited here. Usually, at Candlewood Suites, housekeeping services your room every few days, but this hotel claims that their policy was only to service the room once a week. So,... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Sg2011523 - Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Kodak, Tennessee
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 24, 2015

Couldn't ask for a better hotel. We are traveling with no booked rooms and I hope we run into a Candlewood again soon !! Beautiful rooms with full size kitchen including dishes, silverware, dishwasher, complimentary popcorn and full size frig

Was this review helpful? Yes 1
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Travelingduo425 - I would like to thank you for such a wonderful review! Our team members here at the Candlewood love to hear that all of their hard work is being noticed! We take pride in our hotel and the services we provide and we are so glad that you enjoyed your stay. We are looking forward to providing... More 

2 reviews
5 of 5 stars Reviewed June 23, 2015 via mobile

We went on a weekend trip to the Desoto National Forest and canoed the black creek. After an amazing day of canoing we were exhausted and ready for some relaxation. The hotel was well maintained on the outside as well as the inside it was in a nice part of town. Has big grassy area for guests with pets which... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Eboney - We would like to thank you for taking the time to provide us with such a wonderful review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are ecstatic and honored to know that your stay with us was a... More 

2 reviews
5 of 5 stars Reviewed June 20, 2015 via mobile

I booked two adjoining studio suites for our family while passing through on vacation. When we got to our rooms, although the numbers were sequential, they were not adjoining. We told the front desk and they immediately changed it and were so friendly. As a mom, I'm pretty picky on cleanliness. I couldn't believe that I didn't need to use... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Ronnie M Thank you for taking the time to provide us with such positive feedback! Your comments are the reason why we strive to continue providing exceptional service to all of our guests and grow as a property and team. Also, we are honored to know that you have been well accommodated here at our hotel and grateful to... More 

St. Albans, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 14, 2015

Stayed here a few, times, this time offered a free upgrade to a suite room. Very comfortable and spacious, and clean. They replace your towels as frequently as you request. There is a small gym plus a laundry room with washing machines and dryers. Free wi-fi which works and never had noise problems here. There is a covered place outside... More 

Was this review helpful? Yes
Lisa C, Manager at Candlewood Suites Hattiesburg, responded to this review

Dear SuzyPurt - I just wanted to take a moment and thank you for such a great review! Your feedback is important to us because it lets us know we are on the right track! It was my pleasure to share your review with our team members during our morning huddle! I am also extremely glad to see that you... More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 12, 2015

Upon Arrival, The Staff was very nice; friendly & helpful; clean nice rooms that are inviting. Local restaurants near by; it seemed like a safe area to be in. Would recommend. I enjoyed my visit despite the bad weather. One thing that surprised me the most was you could do your laundry there for free; a big plus for me.... More 

Was this review helpful? Yes
Lisa C, Manager at Candlewood Suites Hattiesburg, responded to this review

Dear C B - Thank you for taking the time to share your experience on your recent stay with us! We truly appreciate the recommendation and sincere comments about our hotel! We strive to make all of our guest feel right at home and offering free Laundry services is just one on the many amenities we provide for our guest... More 

Jacksonville, Alabama
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

My husband and I stayed here for a friend's wedding. We found the suite and each room to be very spacious. It may be a great place for an extended stay; however, as we only stayed two nights we missed some of the hotel amenities. Also, there is not a pool to beat the Mississippi heat. Everything was clean and... More 

Was this review helpful? Yes
Lisa C, Manager at Candlewood Suites Hattiesburg, responded to this review

Dear NMStovall - Dear Kelly M, Thank you for taking the time to provide us with such a wonderful review regarding your recent stay at our hotel. We are truly grateful! We very much appreciate and value your feedback and will share it with our team. We are so glad that you were able to stay with us on your... More 

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