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Candlewood Suites Hattiesburg

Certificate of Excellence
2.0 of 5
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9 Gateway Drive, Hattiesburg, MS 39402
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Candlewood Suites Hattiesburg
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86 Reviews from our TripAdvisor Community

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Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
  • All months
    (86)
  • Mar-May only
    (21)
  • Jun-Aug only
    (35)
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    (13)
  • Dec-Feb only
    (17)
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Foxworth, Mississippi
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here during treatments for my husband. They were very accommodating and gave us a rate for the week. We truly appreciated this. You can check out movies and games from the front desk. This was a nice touch. We enjoyed the fully stocked kitchen. We would stay again.

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear - Tschae - Thank you for taking the time to provide us with such a sincere review regarding your recent stay at our hotel. We are truly grateful! It was such a pleasure to share your comments with our team members! The fact that you truly enjoyed your stay with us is what we strive for all of our... More 

Brandon, Ms
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel on business and stay in Hattiesburg as much as once a week.I usually stay at a different hotel when I'm in Hattiesburg but it has not had availability lately, so I have stayed at this Candlewood Suites a couple times. It is clean, well maintained and the staff are excellent. I don't really use all of what this... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Kelly H - Thank you so much for your 5 star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon last minute notice I had to stay here (had reservation at neighboring hotel that fell through) and I was taken care of from the check in process. The room was very nice and I had plenty of eating options nearby. Fully furnished even though I didn't use much in the kitchen. I had one check out problem as my... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Thank you so much for your review of our hotel. I am glad we could get the billing issue corrected for you quickly and efficiently! I am also pleased to hear you enjoyed your stay with us and that you were able to take advantage of our gym during your stay. It's something our staff takes great pride in,... More 

Hillsborough, North Carolina
Level Contributor
83 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had only stayed in a Candlewood Suites property once before, but it was completely different from this one. It was spotlessly clean, the rooms were serviced regularly, and breakfast was provided for a nominal fee. Nonoe of these applied to this property. But that was not the worst. After a hard day's travel--with over 12 hours on the road--my... More 

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Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Stubtail- Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. As for the Complimentary breakfast we were built as a true Extended Stay and do not have the facilities nor space to offer this at our property but we do offer... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Enjoyed our first stay at a Candlewood Suites. We had a one bedroom king suite and enjoyed having a full refrigerator and kitchen accommodations. However, we missed having breakfast and a pool like we have become accustomed to at other hotels we stay in. The hotel did seem modern and well taken care of. We did have a bit of... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Amy R - Thank you for your four star review of our hotel! Regarding your experience with the shower, please know that we have addressed the issue and it has been resolved. It is always our goal to provide a great experience to our guests, and we are pleased to see that you enjoyed your stay with us. We... More 

Alexander, Arkansas
1 review
5 of 5 stars Reviewed July 22, 2015

This was one of the best hotels we have stayed in. Friendly staff. The room was wonderful. Met all our needs for our 4 day stay. The room and everything was so clean...love hattiesburg Mississippi. Everyone was so friendly to us. Definitely will be going back and staying at our #1hotel and suites...the cleaning staff was wonderful and friendly.

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear nana2972, Thank you so much for your five star review of our hotel. It gives us great pleasure to know that we've provided a great experience to another one of our guests! We work very hard here at the hotel to hire and train individuals with great customer service skills. They are truly what makes this hotel special. We... More 

1 review
1 of 5 stars Reviewed July 22, 2015

This so called Candlewood Suites should be stripped of the Candlewood accreditation and bull dozed to make room for another property. My family and I were traveling back from our Florida vacation and called to hold a room. I reached out to this Candlewood because of previous stays with other Candlewood suites. This person on the other end of the... More 

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Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Sean, Thank you for taking the time to write this review of your recent experience at our hotel. I apologize that you did not receive the service that you are accustomed to, and truly deserve. Please know that I have personally spoken with the front desk and have addressed each of the concerns that you voiced with them. I... More 

Hattiesburg, Mississippi
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 9, 2015

I used reward points to book a two night stay at this hotel. Even though I used rewards nights, they upgraded me to a King Suite. The King Suite was like a mini apartment, with the bedroom being separated from the rest of the room. The bed was comfortable, the room was dark during the day. Fitness center had some... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear BizzleRN - I just wanted to take a moment to thank you for the fantastic review that you gave us! I am so glad we were able to upgrade your room to a one bedroom suite and that you found our fitness center to your liking! It is always a pleasure to share our guest reviews with the team... More 

Hattiesburg,
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 9, 2015 via mobile

The title really says it all. While I commend the fact that upon checkin, the hotel room was clean, and fairly well appointed in terms of space, service is extremely limited here. Usually, at Candlewood Suites, housekeeping services your room every few days, but this hotel claims that their policy was only to service the room once a week. So,... More 

Was this review helpful? Yes
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Sg2011523 - Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level... More 

Kodak, Tennessee
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 24, 2015

Couldn't ask for a better hotel. We are traveling with no booked rooms and I hope we run into a Candlewood again soon !! Beautiful rooms with full size kitchen including dishes, silverware, dishwasher, complimentary popcorn and full size frig

Was this review helpful? Yes 1
Lisa C, General Manager at Candlewood Suites Hattiesburg, responded to this review

Dear Travelingduo425 - I would like to thank you for such a wonderful review! Our team members here at the Candlewood love to hear that all of their hard work is being noticed! We take pride in our hotel and the services we provide and we are so glad that you enjoyed your stay. We are looking forward to providing... More 

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