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Hilton Garden Inn Hattiesburg

3.0 of 5 133 Plaza Drive, Hattiesburg, MS 39402
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Certificate of Excellence 2014
Hilton Garden Inn Hattiesburg
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Hilton Garden Inn Hattiesburg
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166 reviews from our community

Traveler rating
    93
    34
    26
    8
    5
See reviews for
65
25
9
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salzburg, Austria
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I chose this hotel due to the rating in TripAdvisor and was very dissapointed in the condition of the hotel. If the room I had was representative it is time for a full remodel here, it is an older hotel that may have had a prior face lift. The air conditioner didn't work well and the problem was reported but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for expressing your concerns. We apologize for the lack of accommodations and will take notes from your expressions in order to perfect the facility should you return. We appreciate each and every survey response as it helps us make the team better. More 

Exton, Pennsylvania
1 review
4 of 5 stars Reviewed 4 days ago NEW

We traveled to Hattiesburg for a wedding 12-11-14 thru 12-15-14. We stayed at the Hilton Garden Inn and our stay was wonderful. The staff at the front desk were courteous, kind and helpful. They were so friendly, they made us feel right at home. Every morning the staff greeted us kindly for the day. They were efficient and courteous for... More 

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for choosing the hotel for your event. We truly loved having you here. I will pass your comments on to the mentioned team members. We are happy to know that your stay was a good one. More 

Saint Cloud, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I frequent this hotel about every 4 months on business. Overall great place. Staff is friendly and rooms clean. Only downfall is breakfast could use some attention. Hot foods were cold and only one server. Everything else is excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for staying with us. We also appreciate you taking the time to complete a survey. When you return please make a point to let our chef know what you would like "cooked to order" and we will make it hot and fresh for you. More 

Baton Rouge, Louisiana
Contributor
17 reviews 17 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A little late in putting this review out here but stayed here on a quick overnight stay when traveling. Arrived late but the hotel stay were extremely welcoming and accommodating. Room was as expected. Staff were all extremely friendly. Would definitely recommend.

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for staying with us while passing through the city. We are pleased to know that your stay was great and that you were treated with awesome customer service. If you are in the area in the future please stay with us again. More 

Little Rock, Arkansas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This was described as the "best hotel in Hattiesburg". If that is the case I'd hate to see the others. We usually stay at Hampton Inns but decided to give this one a try for something different. We will not make that mistake again. The beds are uncomfortable and the pillows and bedding are nothing like what you'll find at... More 

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for staying with us. It seems that you were disappointed some by the facility. As the property manager I apologize for the lack of comfort that you found. We follow all brand standards set forth but it seems that we fell a bit short of your expectations. Please accept our apologies. More 

Lafayette, Louisiana
2 reviews
5 of 5 stars Reviewed 1 week ago

I work at a hotel and was pleasantly surprised by the cleanliness of this hotel. The décor is very nice and warm. I felt like I was in a friends living room. Everything was fresh and looked new. I did not use the indoor pool, but it looked very nice.

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for choosing to stay with us while visiting the city. We pride ourselves on great service and clean rooms. If you are in the area again please feel free to stay with us again and we will provide you the same great service and amenities. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My stay was fantastic. My weekend was extremely busy so my opportunity to experience the room was limited. It was very clean and the adjustable bed was great. My favorite experience, by far, was my breakfast. The food was great but the service was excellent. Shelby was an absolute delight and I could only hope that every waitress in my... More 

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for spending the weekend with us and I am elated to know that the level of service was up to par with our daily practices. Thank you kindly for the review. More 

Brandon, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were there as a group for an out of town wedding when my mom (grandmother of the groom) fell ill and had to be rushed to the hospital for the night. The hotel staff could not have been more accomodating. Furnishing a wheelchair upon her return, making sure she was more than comfortable, making sure we ALL had everything... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

We are so glad to know that we made your stay a great one. Thank you for the great review. The staff works hard to ensure that we make this a home away from home for each and every guest. Thank you for staying with us. More 

Brandon, Ms
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very clean, good location and the front desk staff are wonderful. I travel to the area frequently and this is the only place I want to stay in Hattiesburg. The rooms are clean and the beds are extremely comfortable. This is a fairly new hotel and holds up to the Hilton name and reputation.

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for the review. We truly appreciate your business and look forward to your return. More 

Cullman, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I've stayed at HGI's for years, and this is the first time I've been let down. The common areas were ok, no big deal there. When I got to my room, my door handle was partly broken off. My bathroom smelled like a public toilet. The room was ok, but it just wasn't what I've come to expect from HGI,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Frank J, General Manager at Hilton Garden Inn Hattiesburg, responded to this review

Thank you for alerting me of the issues that you encountered while here. This incident is isolated and was due to an error on the part of our team. We apologize for the problems and hope that you give us another try to show you that we are the best in town. More 

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Additional Information about Hilton Garden Inn Hattiesburg

Address: 133 Plaza Drive, Hattiesburg, MS 39402
Phone Number:
Location: United States > Mississippi > Hattiesburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hattiesburg 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Hattiesburg Hotel Hattiesburg
Hilton Hattiesburg
Hotel Style:
#2 Family Hotel in Hattiesburg
#3 Business Hotel in Hattiesburg

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