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Holiday Inn Express Hotel & Suites - Cleveland

2.5 of 5
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808 North Davis Avenue, Cleveland, MS 38732
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Holiday Inn Express Hotel & Suites - Cleveland
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Ranked #2 of 6 Hotels in Cleveland
A recent review
5 of 5 stars reviewed 3 weeks ago
L H Jacksonville, Florida
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45 reviews from our community

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    14
    3
    1
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13
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jacksonville, Florida
Top Contributor
67 reviews 67 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here when we were on a trip to take take of some family business. We selected them because they are a dog friendly hotel (we were traveling with our Havanese dog, Desi) and they had good reviews. The hotel seemed to be new. It was well located. The beds were very comfortable. They used higher... More 

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4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

The grounds, staff, breakfast, and room very incredible. The outside of the building is well-kept, then you walk in and it's just as nice. Initially, we were going to stay somewhere else but when we got there our reservation price was off and the staff was very rude about it. After traveling (by vehicle) for 14+ hours, my family and... More 

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Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed here several times, not much else to choose from in the area. The staff has always been nice enough and the rooms are ok. But the renovations have been ongoing for at least a year and it's a mess. There are old broken down vans, paint containers and construction mess all around exterior. Back door isn't functional and the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Cleveland, responded to this review

Dear Urlosingit, Thank you for your review regarding your recent visit at our hotel. We're glad that you approved of our rooms and our staff's friendliness. However, we regret that the ongoing renovations had made your stay less than ideal. Rest assured we exert all efforts to provide our guests with the best possible stay. Once again, thank you for... More 

Milford, Michigan
Top Contributor
257 reviews 257 reviews
44 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed November 12, 2014

the hotel is undergoing renovation--at least exterior. Rooms are getting tired--- leaky faucet, loose hardwre ini bathroom. I have stayed here many times in the past and had great experience. Stay was OK, but maintenance seems lacking a bit.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Cleveland, responded to this review

Dear steve r, Thank you for taking the time to review our property. I am deeply sorry you found some aspects of our hotel amenities less than satisfactory and apologize for the inconvenience encountered with the renovations. I appreciate your feedback as this is our best resource for improving guest services and products. We value you as our guest and... More 

Op
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2014

We were traveling from the East coast to the Midwest and needed to rest overnight. We called and asked if there were any rooms avail and the front desk said there was one room left and it was a suite. We decided to wait till we got to the area to walk in, in hopes the room was still available.... More 

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Bowen
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 6, 2014

Staff very pleasant - Joi at the front desk was the only name I know but everyone was very pleasant and helpful! Bed very comfortable - probably the most comfortable on our entire trip. As we may be in the area again within the next couple of years, would stay there the next time there.

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Merriam, Kansas
Top Contributor
57 reviews 57 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 29, 2014

This is your typical Holiday Inn. They are doing a lot of remodeling and it looks like it is going to be very nice. the room was good, everything was clean and the bed was very comfortable. I will say that this hotel had one of the BEST breakfast sellections we had on the entire trip. They even had gluten... More 

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Clio, Michigan
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 14, 2014

This hotel is undergoing renovations at this time. There looks to be a lot of work happening outside and in the lobby. The room is comfortable, but housekeeping needs to do their job! There was a plastic hanger on the floor beside one bed, and rubber gloves on the nightstand (eeeww!). I left a note about the gloves and they... More 

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Cleveland, Tennessee
Top Contributor
146 reviews 146 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed April 23, 2014

This hotel was fine for our stay (and I am pretty particular on rooms and cleanliness!). They are in the middle of renovating, so there were some areas that were messy due to construction. No big deal though. Our room was average size. Bathroom is on the small side, but well lit. All staff we encountered were pleasant, helpful, and... More 

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Mississippi
Top Contributor
102 reviews 102 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 2, 2014

I was happy to see that the hotel is undergoing renovations to update the property. I am sure the value of this hotel will be better after the renovations. There was no one at the check-in desk. I stood there with another guest for approximately 10 minutes waiting for someone to show up. Once the girl showed up she didn't... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Cleveland, responded to this review

Dear TXnatives, Thank you for taking the time to express your thoughts and concerns. It is really nice to know that you liked our breakfast selections. On the other hand, the renovations will end soon, and I hope you stay with us again and see the improvements we have made. Rest assured that these issues will be looked into. While... More 

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