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Treasure Bay Casino and Hotel

3.5 of 5 1980 Beach Blvd, Biloxi, MS 39531
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Treasure Bay Casino and Hotel
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Treasure Bay Casino and Hotel
Treasure Bay Casino and Hotel
Treasure Bay Casino and Hotel
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380 reviews from our community

Traveler rating
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    105
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The staff working in the Casino Cashier Office is very rude. We are staying here this weekend and so far the Friday night staff and the Saturday morning staff have been extremely rude. The waitresses are friendly but the other rude people over ride the experience.

Was this review helpful? Yes 1
Ryan M, Director at Treasure Bay Casino and Hotel, responded to this review

Hi, thanks for leaving a response. We would like to hear more about your experience with our staff - and use it as a learning opportunity! We pride ourselves on our guest service, and occasionally we fall short. Would you please write me directly at rmeister@treasurebay.com and give me more details? More

Bartow, Florida, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We recently visited and stayed at the Hotel. The room was above what we expected for the price. The over all hotel was very clean, and the staff personnel were very friendly. If you plan on staying the night you had better bring ear plugs. There had to be at least 4 trains during the night passing the hotel blowing... More

Was this review helpful? Yes
Ryan M, Director at Treasure Bay Casino and Hotel, responded to this review

Robert, sorry to hear about your rough night of sleep. The train tracks run east/west all the way up and down the coast (from Ocean Springs to Bay St. Louis) and run sporadically - unfortunately we can't control them! We are happy to accommodate room moves for sensitive sleepers if available - just let us know. More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room was clean, the bed comfortable but very ordinary. There was a patio facing the pool but it intersected with other rooms on the floor. Not very private. The front desk personnel and Players information personnel were not very friendly and did not have customer service as their first priority. There were 6 people behind the front desk while... More

Was this review helpful? Yes 2
Ryan M, Director at Treasure Bay Casino and Hotel, responded to this review

Don, I'm sorry to hear about your experience. We always try to take care of our guests, but in this case it seems we fell short. Would you mind emailing me at rmeister@treasurebay.com with some specifics so I can address with that departments manager? I appreciate your willingness to share and help us use these events to better train our... More

Florida
Top Contributor
84 reviews 84 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 6, 2014

The room was relatively nice. Bed was comfy, soft & firm pillows noted appropriately on pillow cases. Standard A/C instead of a noisy box. We had a president suite so had a nice big bath tub, would have been nice to have bubble bath with it so bring your own or create it with the soap which is in the... More

Was this review helpful? Yes 2
Ryan M, Director at Treasure Bay Casino and Hotel, responded to this review

Thanks for your kind words - we appreciate the feedback and you sharing your experiences with other travelers. We hope to see you again soon! More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed September 27, 2014

Booked this hotel directly from the hotel's website. Room rate was reasonable considering I was only staying Monday to Friday. However, this room was on the 4th floor and faced north (not the beach-side). All night long we heard the hotel's generator kicking on and off. Also, we heard the trains during the night. Front desk staff was very friendly... More

Was this review helpful? Yes
Ryan M, Director at Treasure Bay Casino and Hotel, responded to this review

Thanks for the feedback Rick - we appreciate it. We hope to see you again soon - and when you book reservations, you can definitely request our Gulf view rooms. More

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed September 12, 2014

I am a resident in Las Vegas, NV. Going to Treasure Bay, I was unsure as to what the stay would be like. I had the pleasure of staying at other hotels while in Mississippi and I was disappointed! However, my stay at this hotel was amazing. I loved the layout of the room. The first room that was given... More

Was this review helpful? Yes
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review

Thanks so much for taking some time to let us know about your recent stay here. I'm going to make it my personal mission to earn that fifth star rating from you and get our Front Desk crew smiling and greeting each and every guest with some genuine Southern Hospitality! We hope you'll visit again very soon. More

Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 11, 2014

This hotel was great. The room was clean when we arrived, and the room looked nice. We had a nice view of the beach. The casino was pretty fun, and the dealers were pretty helpful when I was learning to play Mississippi Stud. Payout was not bad either :-) We will definitely stay again!

Was this review helpful? Yes
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review

What a nice review! Thank you so much for taking a moment to let us know how we did. I'm going to make certain that the crewmembers in all areas are informed that they are doing what we ask and making our guests' experiences both pleasant and memorable. Come back very soon! More

Houma, Louisiana
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 8, 2014

Nice room, very helpful staff! Our room was nice size very clean and didnt have a smoke smell at all. The casino is a bit small so don't have grand expectations. It has great built in value.....Price is great for what you get. On the down side.... if you are a light sleeper...You will hear the train :(

Was this review helpful? Yes
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review

Thanks so much! Our mission is great guest experiences and I'm glad we succeeded with you! More

1 review
5 of 5 stars Reviewed September 6, 2014 via mobile

My fiancé and I booked the wine and dine package with an extra night and it was worth every penny! Our room had a beautiful view, the massages were extremely relaxing, and the CQ restaurant was to die for!!!! The food was perfect, the wine was tasty, and the dessert was delicious!!!! It was a great 3 day get away!!!!... More

Was this review helpful? Yes
Matthew U, Guest Relations Manager at Treasure Bay Casino and Hotel, responded to this review

Thanks so much for the very kind words! I am pleased you enjoyed your time with us and look forward to hosting you again very soon. I'm going to pass along to the CQ staff how impressed you were. I believe that CQ is among the very best "hidden gems" on the Mississippi Gulf Coast. I hope you agree! More

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Additional Information about Treasure Bay Casino and Hotel

Address: 1980 Beach Blvd, Biloxi, MS 39531
Location: United States > Mississippi > Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Treasure Bay Casino and Hotel 3.5*
Number of rooms: 202
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Also Known As:
Treasure Bay Hotel Biloxi
Treasure Bay Biloxi
Biloxi Treasure Bay Hotel

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