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Hollywood Casino & Hotel Gulf Coast

711 Hollywood Boulevard, Bay Saint Louis, MS 39529
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Hollywood Casino & Hotel Gulf Coast
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Hollywood Casino & Hotel Gulf Coast
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159 reviews from our community

Traveler rating
    42
    46
    32
    16
    23
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34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (48)
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1 review
5 of 5 stars Reviewed 1 week ago

For a casino property it is really nice. Rooms are clean and updated. Staff has always been friendly. Buffet is good with a nice selection of desserts. I go to casinos all over gulf coast and this is my favorite!! If u gamble, the rewards program is good and they have a wide selection of machines.

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Hazel Crest, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late at night to Hollywood Casino for 3 night stay. Check in very efficient and our luggage was delivered promptly and courteously. I had a double and the room was spacious and comfortable. The casino is not huge which was nice for me and all of my little group won some money. There is a small gift shop... More 

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Boutte, Louisiana
Top Contributor
64 reviews 64 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 4, 2015

The room we had was simple. I wish there was a fridge and microwave. Like other reviews that I read...the water was brownish and when I took a shower it felt slimy. The brown water isn't just at the hotel but the general area of Bay St. Louis from what I could tell. Very nice pool/hot tub/lazy river. Excellent buffets... More 

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Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Thank you for your review on Trip Advisor. We really appreciate you letting us know how we are doing. Going forward, future reference of course, we do have refrigerators in all rooms but not microwaves... If you just let the FD know at check in we will gladly take care of that for you. We are very glad to see... More 

Mandeville, Louisiana
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 2, 2015

I was very displeased with my first experience at the Hollywood Casino. The check in service was horrible, the deposit fee literally was changed from $50 to $100, but nobody told me that it would change prior to when I booked it. So, beware the deposit doubled! They do not tell you that when you book your stay. First off,... More 

Was this review helpful? Yes 2
Charla F, General Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

First of all, I would like to apologize for our short comings of your visit to our Hotel and Casino. With the combination of the deposit, Guest Service, Pool area, etc. I would like to talk to you more in depth about your visit. If you could please contact me at charla.fontenot@pngaming.com or 228.469.2100 ext 4897 I hope to hear... More 

Travelers are raving about these Bay Saint Louis hotels

Calgary, Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 29, 2015

I like the fact that this place is off the beaten path in a smaller area. The landscaping and drive up to the hotel was very well kept and did actually somewhat resemble a southern California landscape with all the palm trees. The room was clean, modern feeling, fairly quiet, and had a great view of the water. It had... More 

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Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Thank you for your review on Trip Advisor! We really appreciate that you took time out of your day to do so. We know and understand your time is valuable, so again Thank You! We do hope you come back to visit us this summer, come check out our Brand New Cabanas! Hope to see you soon! Hospitably, Charla Fontenot... More 

lacavaj
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 29, 2015

We enjoyed our stay at the Hollywood Casino from the time we checked in until we departed everyone was excellent I have been a member there since before Katrina and one of the first back after the Hurricaine. My host Gary is excellent he always try to accommodate me and my request, all the host are very nice and try... More 

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Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Thank you for the Awesome review on Trip Advisor! We certainly appreciate it! We are very pleased to see you enjoyed your stay and took advantage of our awesome buffet! Please come back and see us soon! Best, Charla Fontenot Hotel Manager More 

Springfield, Missouri
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 21, 2015

We have we been coming to this facility off and on for 20 years. Beginning when it was Isle Of Capri (pre-Katrina) and it had always been our favorite RV park on the Gulf Coast!! After Katrina, the RV park apparently became secondary to the management. No more office staff, no more office. You have to go up to the... More 

Was this review helpful? Yes 1
Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Thank you for rating us on Trip Advisor. We appreciate any and all feedback we can get. Its with guests like you that let us know their suggestions and feedback of what is working and what isn't working. We value and appreciate that! I will definitely take everything into consideration and again, Thank you for taking the time out of... More 

Jonesborough
Top Contributor
105 reviews 105 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 10, 2015

Excellent value; we are not gamblers so the smoke coming into the hotel and casino bothered us a bit, but our room on the 10th floor had no smoky odors to deal with. The wifi was down more than up which was frustrating. Our view of the back bay was nice though we were there on a very rainy week.... More 

Was this review helpful? Yes 1
Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Thank you for the nice review on Trip Advisor, we certainly appreciate the feedback and comments. We hope to see you again soon. Warm Regards, Charla Fontenot Hotel Manager More 

New Orleans, Louisiana
2 reviews
3 of 5 stars Reviewed February 18, 2015

I had been a loyal patron for about two years, earning the Executive Producers level and being assigned a host. Even though I attended many events where I dealt with my host, most times she did not even acknowledge that I was there, literally standing right next to me or handing me items etc, and just a smile and generic... More 

Was this review helpful? Yes
Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

First and Foremost I would like to Apologize for your most recent experience. I have contacted the appropriate Managers that oversee the department as to where your issues are coming from. We are working diligently to correct the issues and want all of our Guests to have a Great Experience! Please understand that we sincerely appreciate you reaching out to... More 

Atlanta, Georgia
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 14, 2015

A cousin was suffering midwinter doldrums and the usual jaunt to St Simons for an extended weekend of bridge seemed an inadequate tonic so we decided to go farther afield and drive to gulf and dabble in gambling a bit while having a change of seen. The afflicted cousin had enjoyed traveling to Las Vegas back in its heyday but... More 

Was this review helpful? Yes 2
Charla F, Manager at Hollywood Casino & Hotel Gulf Coast, responded to this review

Wow! Thank you so much for the more than better review on Trip Advisor. I can appreciate the fact that you let us know about every experience you endeavored while you were here at our Casino/Hotel. I will definitely share this with the rest of the TEAM here that made it all happen. I am glad you enjoyed yourself while... More 

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