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Extended Stay America - Minneapolis - Woodbury

2.5 of 5
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10020 Hudson Road, Woodbury, MN 55125
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1 room 1 guest
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Extended Stay America - Minneapolis - Woodbury
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35 Reviews from our TripAdvisor Community

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Traveler rating
    9
    14
    3
    6
    3
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7
4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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  • English first
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    (35)
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    (8)
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    (13)
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    (5)
  • Dec-Feb only
    (9)
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Thunder Bay, Ontario, Canada
Level Contributor
61 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for the weekend while visiting the twin cities for a concert. Honestly, the bad reviews I've seen kind of threw me off. While the hotel wasn't super posh or fancy, it was well kept and had more amenities then we were expecting! Both a stove and full sized fridge were waiting for us when we opened the... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

RUN! Don't walk away ~ Run. July 16 2015 ~ Booked here 4 rooms for 6 nights... on a US tour... rooms had FLEAS!!! Room and lobby smelled like urine. One of our gusts toilet seat completely fell apart, landing them on the ground. We will be working to get a full refund and filings with regards to the local... More 

Was this review helpful? Yes 1

Travelers are raving about these Woodbury hotels

Mankato, Minnesota
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 17, 2015

We stayed here because of the kitchen feature since we were staying a couple days- we brought our own food so we didn't have to eat out while we were there. The room was visibly clean but didn't 'feel' clean. The kitchen has no plates, silverware or glasses so you have to call the front desk to get them. The... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

The feedback provided in your review is much appreciated. It upsets me to hear that the room did not feel clean and that we did not have an adequate channel selection. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to review our cleaning procedures and our hotel chain... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 10, 2015 via mobile

The heavy set gentleman at the front desk is very rude. As he stomped around, he was out of breath and sweaty. Worried he was going to keel over while refusing to check me in. The younger gal working went ahead and checked others while making me wait for gaspy breather. All the commentary aside... The room was clean, didn't... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the customer service issues that you experienced during your stay. In response to your feedback, I am going to put in place ongoing training with each member of our staff to increase our customer service skills. Thank you for sharing your experience with us.... More 

Minneapolis, Minnesota
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 16, 2015

The only reason I continue to stay here is because of the Hotwire rate. I live in the area and sometimes it nice to get away from the kids. This place continues to get worse with every visit. From being stuck in a smoking room to substandard bedding and a horrible mattress from the 70's. Who really makes mattresses that... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that you were placed in a smoking room and that the towels did not meet your standards. I discussed your comments with the team and we will make every effort to place guests wanting non-smoking rooms into those rooms when available. Also, we... More 

Minneapolis, MN
Level Contributor
66 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed December 15, 2014

Let me start by saying they obviously have trouble with people disobeying the no smoking policy. This place stinks of cigarette smoke everywhere you go. They also seem to have many guests from other countries and the extended stay nature of the property where food is prepared in the room means that you will be treated to food smells that... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for room odors as well as the smoke smell within the hotel. Your comments were reviewed by the staff, and we will review our smoking policy to make sure your experience is not repeated. As well, I will be working with my housekeeping staff to... More 

Tarrytown
2 reviews
5 of 5 stars Reviewed December 11, 2014

Extended Stay America in Minneapolis/ Woodbury, was clean, comfortable, affordable and very convenient. Clean rooms that were comfortable. Plenty of room and desk space. Bathroom was very clean. Affordable price and close to everything- downtown St.Paul/ Minneapolis, The Mall of America, Casinos, etc.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

Thank you for telling us about your experience. We are thrilled to hear that you enjoyed your clean, spacious room and our convenient location. Thank you again for your kind words. We would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

Extremely hard bed. The hardest I've ever been in. Stains on the sheets. "Free" wifi was a joke .48mb download. You can pay for faster download speeds. They never cleaned the room. Floor was sticky. Refrigerator wasn't cold. Would never stay at again. The only positive thing about my stay was the friendly girl that checked me in and brought... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

Hi there, Thank you for providing us with details about your stay. Please accept our most sincere apologies for the room conditions you experienced as well as the frustration with our internet. The staff and I appreciate you bringing these concerns to our attention, as it will only help us to improve. I would be happy to speak with you... More 

Indore, India
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed November 4, 2014

I got this hotel for less then $50, but the hotel was bad. The room had a foul smell, shower was leaking and the water leaked to the living area, room service is done only once a week and the paint from the walls had peeled off. The lighting of the room was dull, the linen was bad. Except for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our courteous front desk staff; however, we apologize for the maintenance concerns and the unpleasant odor in your room. I discussed your comments with the team, and we are going to be more proactive in finding and correcting all maintenance concerns. As well, I... More 

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