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Crossings by GrandStay Inn & Suites Stillwater

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2200 West Frontage Road, Stillwater, MN 55082
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Crossings by GrandStay Inn & Suites Stillwater
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Crossings by GrandStay Inn & Suites Stillwater
See the most recent reviews
Madison, Wisconsin
1 review
2 of 5 stars Reviewed February 15, 2015

Water shut off for two hours without notice. Maid service horrible. All they did was empty trash until brought to managements attention. Then we got an "I can't imagine which housekeeper would not do their job" The Bed quality is terrible.

Review collected in partnership with this hotel

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

I'm writing to thank you for taking the time to review us on TripAdvisor. We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Please accept my... More 

Hayfield, Minnesota
1 review
2 of 5 stars Reviewed February 4, 2015

Facility wasn't very group/kid fun accomidating. I understand after 10pm with making kids settle and quiet, but not by 8:30 while they're having fun in pool. Maybe you need to sound proof your hotel better... Just another thought. It was under construction already anyways...

Review collected in partnership with this hotel

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you for your review on Trip Advisor. We accommodate many guests each evening and we strive to make their stay a satisfying one. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. We do take noise complaints very seriously. We house sports groups as well as a variety of other groups, including wedding parties, every... More 

Travelers are raving about these Stillwater hotels

Rochester, Minnesota
Level Contributor
13 reviews
6 hotel reviews
2 of 5 stars Reviewed February 2, 2015

Our team mom called to block rooms for our hockey team for the Stillwater Squirt C hockey tourney months ago so the hotel knew there would be many children. The first thing we hear upon check-in was no hockey sticks in the hotel, no playing shinny, no kids in public areas after 10pm, no kids in pool after 10pm, no... More 

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you for taking the time to review us on Trip Advisor. I apologize for any inconveniences during your stay due to the renovations. We are trying our best to keep the changes from affecting the comfort of our guests. That being said, we are very excited about the upgrades, which will be completed by May 2015. The hotel policies... More 

1 review
5 of 5 stars Reviewed December 2, 2014

Had a great stay. The rooms we're very clean. The staff was extremely friendly, and the breakfast was very good!! We d also enjoyed the pool! The location was very easy to find and very convenient! Can't wait to go back!!

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you so much for your recommendation of our hotel on Trip Advisor! We were very happy to have you stay with us. Hope to see you again soon :) With Hospitality, Shannon McMahon General Manager Crossings Inn and Suites Stillwater, MN More 

Buffalo City
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 20, 2014 via mobile

When you walk into the lobby, you are greeted by a warm atmosphere and a friendly smile and welcome . The rooms are warm and inviting. The room was spotless. The whirlpool and bed were very comfortable. We will most definately stay there again.

Was this review helpful? Yes 1
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

I can't begin to tell you how much we appreciate the feedback :) THANK YOU SO MUCH! We're all so happy that you had a great return trip to the area and that you plan to stay with us again in the future. Hope to see you again soon! With Hospitality, Shannon McMahon General Manager Crossings Inn and Suites Stillwater,... More 

Cold Spring, Minnesota
Level Contributor
100 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 22, 2014

Arrival and check in went very well. The employees were outstanding! Our room was not very clean. Very dusty. This is an older hotel that needs some updating. The rooms look very tired. The shower was nice as was the bed. The most impressive thing about our stay wete the employees. They were great! Overall our stay was okay but... More 

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. I see you are an avid traveler and contribute often to this fabulous review site :) I am so happy to hear the staff was outstanding for you! We really pride ourselves on our above and beyond customer service. As for the suggestion of some needed updating,... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 13, 2014

My fiancé made a reservation here for me the night before our wedding and my room was gross! Other peoples hair in our bathroom, stained sheets, crackers in the pull out couch, and more. Was supposed to stay the night of the wedding and ended up making calls to find a room and now am stuck going to Hudson! Had... More 

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you for taking the time to provide feedback on your recent stay. We accommodate many guests every evening and we strive to make each stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy. Even though I did... More 

Buffalo City
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 28, 2014

We have stayed there 2 years in a row, and will again this october . Comfortable beds and clean rooms . Always polite staff. Breakfast was good. The staff is very helpful . Check in and check out were problem free.

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

We're so happy to have had you back again! We absolutely love seeing repeat customers. Thank you for the review and hope to see you again in the future :) With Hospitality, Shannon McMahon General Manager Crossings Inn and Suites Stillwater, MN More 

New Ulm, MN
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 19, 2014

The rooms were clean and check in was easy. We had a ton of luggage and there was no elevator which wasn't fun. The free breakfast in the morning had a lot of good choices. We ended up paying 90 for the night and I don't think I would pay anymore than that especially since it is not close to... More 

Was this review helpful? Yes
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you so much for the feedback on your recent stay! Your satisfaction is what matters most to us. So glad to hear check in with easy and the breakfast provided you with some great options :) I would like to apologize for the trouble getting all your luggage to your room. Next time, don't hestitate to ask the Front... More 

Tiffin, Iowa
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 3, 2014

The hotel, our room and the pool were clean. The pool was a perfect temperature. The complimentary breakfast was tasty and a nice variety. I wish we would have known that there was no elevator so we could have requested a first floor room. $147, in my opinion, is expensive for a clean hotel with a pool. Nothing special, but... More 

Was this review helpful? Yes 2
StillwaterCrossings, General Manager at Crossings by GrandStay Inn & Suites Stillwater, responded to this review

Thank you for taking the time to review us on Trip Advisor. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. I am very happy... More 

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