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DoubleTree by Hilton Hotel St Paul Downtown

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411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
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DoubleTree by Hilton Hotel St Paul Downtown
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DoubleTree by Hilton Hotel St Paul Downtown
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441 reviews from our community

Traveler rating
    126
    152
    95
    52
    16
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106
84
13
184
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel St Paul Downtown
See the most recent reviews
chippewa falls, wisconsin, United States
1 review
4 of 5 stars Reviewed May 28, 2014

even though the hotel was under construction we had a very nice room.. Front desk was very accommodating and got us into adjoining rooms. The only observation I had was when we went to breakfast on the 2nd floor the only way to get back on the elevator was with a room key which was not explained anywhere on the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi David Yes, we lock off the elevators for key use only to give our guest added privacy. I will meet with the front desk team to make sure they mention this added security option when our guest arrive. Thank you for your feedback. Brian More 

Akron, United States
1 review
3 of 5 stars Reviewed May 27, 2014

My visit here was quick, but I experience both pro's and cons. CONS: I stayed at this location as it was located right across the street from a conference I was attending. I was surprised to find that there was no valet/bellman available (I arrived around 5pm). Though I was on business, I was traveling with heavy items and no... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Allison Thank you for your comments. I will meet with my front office team and discuss your check-in process and how we could have made it more welcoming. I was glad to hear everything else was to your satisfaction. We hope to see you again soon. Brian More 

Duluth, United States
1 review
3 of 5 stars Reviewed May 27, 2014

There is a great skywalk attached to the hotel with tons of places to eat etc. However none of these are open on the weekend! This isn't the hotel's fault of course but very frustrating. They also don't offer any help ordering from somewhere other than the hotel dining which is very expensive,especially for a family. The pool is quite... More 

Review collected in partnership with DoubleTree by Hilton

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BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Debra We are sorry for the inconvenience that the pool was closed during your visit. We had to reroute some electrical wires that day due to our construction project. The New lobby is now open ! Also, the new restaurant will be open in just a few weeks. We were happy to hear everything else was to your satisfaction.... More 

Rome, GA, United States
1 review
4 of 5 stars Reviewed May 27, 2014

Great location. Good rooms. Good food. Good value. Only detraction was the remodeling of the lobby. Other than that, the stay was good. Courteous staff at the desk and very helpful. Shuttle service within the city is a plus.

Review collected in partnership with DoubleTree by Hilton

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BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Merle We opened our brand new lobby yesterday May 28th. We hope to see you again soon. Enjoy your summer. Brian More 

La Crosse, Wisconsin
Top Contributor
59 reviews 59 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 22, 2014

I stayed at a different Hilton brand property in St. Paul last fall, and was very unhappy so I decided to give this one a try. It was MUCH nicer than my last experience in St. Paul. This hotel is currently going through a remodel in the lobby, which was no problem and I think it is going to look... More 

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for giving us another chance. We were pleased to hear that you had a much better experience. I will meet with my front office manager to reiterate the importance of our brand promise and recognition to you our loyal customers. We hope to serve you again in the near future. Brian More 

1 review
2 of 5 stars Reviewed May 22, 2014

I would hesitate to recommend this hotel. Front Desk Manager is supreme at his job. Need more like him. Housekeeping needs major upgrade in training. Until renovation is complete and the rooms décor is updated would stay away. Most of the staff were helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

We would be very interested in receiving more feedback on the housekeeping services provided. In the meantime I will certainly pass on your wonderful comments concerning our front office manager. Thank you! Brian More 

1 review
5 of 5 stars Reviewed May 21, 2014

The hotel was renovating the lobby and really worked to operate in the smaller space. They went above and beyond to fix a problem that was not their fault with a taxi company. Very friendly and everyone on the staff was sure to tell us how great things would be with the new lobby and entrance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for your kind comments. We look forward to serving you again. Brian More 

Pinellas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

Despite the lobby being renovated this is one of the best Hilton Hotels I have stayed at. The staff made sure I had everything and if I needed anything they were responsive and friendly. Garage is confusing and get crowded during business hours but other than that I cannot say anything bad about this hotel. Food was good, staff was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

We do have an amazing staff! Thank you for your great comments. Brian More 

Oak Park, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014

We stayed at this hotel for our son's wedding - we had a fantastic suite with connecting rooms for our son and daughter and their children. The service was excellent, the employees are very caring and attentive and the price was good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you Susan for the kind comments. We were glad to help make this day extra special for you and the wedding party. Brian More 

St. Paul, United States
1 review
1 of 5 stars Reviewed May 14, 2014

Got stuck in an elevator and had to call the fire department ourselves. Also the staff said that we were over capacity which was not true after doing the math, the people in the elevator did not equal 3500 pounds.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi John We greatly apologize for the frustrations you experienced while getting stuck in the elevator. As there are weight restrictions, we know that with 19 people loaded onto any elevator will push it to it's limits. We offered comp rooms, beverage coupons and everyone received a free breakfast buffet due to the inconvenience. Brian More 

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