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DoubleTree by Hilton Hotel St Paul Downtown

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411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
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Saint Paul Saints
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DoubleTree by Hilton Hotel St Paul Downtown
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DoubleTree by Hilton Hotel St Paul Downtown
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514 Reviews from our TripAdvisor Community

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Traveler rating
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    106
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel St Paul Downtown
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kansas city, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2014

I was assigned to two rooms where the floors were stained..one in Red something goo and the other with a bad and large coffee spill on the carpets. I was moved from the first room, but on my next visit just a day after (my own time), I was tired and didn't bother with a request for a move.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Lisa Our Executive Housekeeper was able to get into those rooms and correct the problem. I am very sorry. Thank you for your comments. Brian More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2014

I was overcharged and the lady I was dealing with NEVER once called me back to see that THEIR MISTAKE was taken care of. On top of that, I placed a phone call into CORPORATE in which never returned my phone call. Needless to say, we were a platinum member and we quickly switched over to Marriott and I am... More 

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Cal me please and I will make it right! 651-605-0275 Brian More 

Duluth,MN, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

During a recent buiness trip to the Mpls. St. Paul area I had the opportunity to stay at the DoubleTree Hotel by Hilton in downrtown St. Paul. The accomodations were top notch with very comfortable and clean rooms. The staff was very friendly and helpful. The DoubleTree by Hilton hotel is located in a very centralized location to the downtown... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you Richard. We hope to see you again soon. Brian More 

St. Paul, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

The rooms are OK but they smell awful like cigarette smoke and the bathroom door would not even come close to closing as the building had shifted over the years, but they have not fixed the door. The fire alarm went off in the middle of the night and a loudspeaker in our room was BLARING a warning to "Just... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Michael We did have a false alarm that evening. We apologize for the inconvenience. I have also addressed the cigarette smell in the room. At times guests continue to smoke in our non-smoking hotel. We work very hard to freshen-up the room once they depart. Obviously we fell short in this are with your particular room. Thank you for... More 

Fair Lawn, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 31, 2014

The chocolate chip cookie was warm but the service cold. Asked for quiet, smokefree room but received mid-corridor room with lingering smoke smell. Got much better room after moving but internet hookup hard -- and hotel operator NEVER answered phone.

Review collected in partnership with DoubleTree by Hilton

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BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Good afternoon We are sorry to hear you did not get your preferred room type. We work hard to make every effort to accommodate our guests requests. I was happy to hear we were able to find you a better room. Also, I will be checking the internet connection in your room and why the phone was not answered in... More 

Trimont
1 review
2 of 5 stars Reviewed August 28, 2014

Our experience at this hotel was not good!! First, there is a $15.00 fee for parking which most hotels have guest parking free. Then checking in was a nightmare - my sister had to wait 30 minutes in line to register and my niece had to wait 2 hours in the lobby with a baby who is on a feeding... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Carol Our parking rates are the same or below all other hotels located in downtown. We certainly staffed for business that day as we anticipated many social groups arriving. Sometimes they all arrive at once and it does cause some delay. I will be meeting with my Executive Housekeeper to discuss your sheets. This is obviously unacceptable. We are... More 

St. Paul, United States
1 review
2 of 5 stars Reviewed August 28, 2014

I felt like I was in the 70s. I had a big room, however, there was a pull down bed with no clock near night stand. Electric outlets were no where near the bed. I spent $193. Way over priced. Stay at a motel 6, probably better. On a good note, front desk person was nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Anais Thank you for the nice comments on our service. The room you received was a parlor room. I wished you would have let us know and we could have arranged for you to have a different room type. Brian More 

Pittsburgh, Pennsylvania
Level Contributor
452 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
5 of 5 stars Reviewed August 27, 2014

My wife and I stayed at this hotel recently for a friend's wedding nearby. Check-in was smooth and easy, and our room was nice, clean and spacious, and included a fridge and a microwave. In my opinion, the best parts of this hotel are the bar and the location. The hotel bar was absolutely one of the best I have... More 

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BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for the wonderful comments TJ We are glad you enjoyed the new Rival House restaurant. Brian More 

Modesto, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 27, 2014

HHonors member. Let's see. The rooms are overpriced for what you get. There is not enough front desk staff on the second shift. Only one person to run the entire floor and handle all the phone calls in not adequate. The third elevator is out and not marked as such. Two elevators for 17 floors could not handle the amount... More 

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

I will address each of your comments with the staff. We are very sorry that were not completely satisfied. It is our goal with all of our guests. We obviously fell short that day. Brian More 

Chicago
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 27, 2014

This was my first time staying at a Double Tree. It was nice. I was pleasantly surprised. The rooms were spacious, clean and quiet. The bed was very comfortable. We ate in the hotel restaurant -- and it was decent. The staff -- both the front desk and the restaurant -- were very, very friendly and helpful.

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you Paul! We work very hard to make sure all our guest have a wonderful stay. I will pass your comments on to the staff and thank them! Brian More 

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