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DoubleTree by Hilton Hotel St Paul Downtown

3.0 of 5 411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
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DoubleTree by Hilton Hotel St Paul Downtown
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DoubleTree by Hilton Hotel St Paul Downtown
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398 reviews from our community

Traveler rating
    111
    137
    88
    48
    14
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98
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12
168
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel St Paul Downtown
See the most recent reviews
Rome, GA, United States
1 review
4 of 5 stars Reviewed May 27, 2014

Great location. Good rooms. Good food. Good value. Only detraction was the remodeling of the lobby. Other than that, the stay was good. Courteous staff at the desk and very helpful. Shuttle service within the city is a plus.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi Merle We opened our brand new lobby yesterday May 28th. We hope to see you again soon. Enjoy your summer. Brian More 

La Crosse, Wisconsin
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 22, 2014

I stayed at a different Hilton brand property in St. Paul last fall, and was very unhappy so I decided to give this one a try. It was MUCH nicer than my last experience in St. Paul. This hotel is currently going through a remodel in the lobby, which was no problem and I think it is going to look... More 

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for giving us another chance. We were pleased to hear that you had a much better experience. I will meet with my front office manager to reiterate the importance of our brand promise and recognition to you our loyal customers. We hope to serve you again in the near future. Brian More 

1 review
2 of 5 stars Reviewed May 22, 2014

I would hesitate to recommend this hotel. Front Desk Manager is supreme at his job. Need more like him. Housekeeping needs major upgrade in training. Until renovation is complete and the rooms décor is updated would stay away. Most of the staff were helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

We would be very interested in receiving more feedback on the housekeeping services provided. In the meantime I will certainly pass on your wonderful comments concerning our front office manager. Thank you! Brian More 

1 review
5 of 5 stars Reviewed May 21, 2014

The hotel was renovating the lobby and really worked to operate in the smaller space. They went above and beyond to fix a problem that was not their fault with a taxi company. Very friendly and everyone on the staff was sure to tell us how great things would be with the new lobby and entrance.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for your kind comments. We look forward to serving you again. Brian More 

Pinellas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

Despite the lobby being renovated this is one of the best Hilton Hotels I have stayed at. The staff made sure I had everything and if I needed anything they were responsive and friendly. Garage is confusing and get crowded during business hours but other than that I cannot say anything bad about this hotel. Food was good, staff was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

We do have an amazing staff! Thank you for your great comments. Brian More 

Oak Park, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014

We stayed at this hotel for our son's wedding - we had a fantastic suite with connecting rooms for our son and daughter and their children. The service was excellent, the employees are very caring and attentive and the price was good.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you Susan for the kind comments. We were glad to help make this day extra special for you and the wedding party. Brian More 

St. Paul, United States
1 review
1 of 5 stars Reviewed May 14, 2014

Got stuck in an elevator and had to call the fire department ourselves. Also the staff said that we were over capacity which was not true after doing the math, the people in the elevator did not equal 3500 pounds.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Hi John We greatly apologize for the frustrations you experienced while getting stuck in the elevator. As there are weight restrictions, we know that with 19 people loaded onto any elevator will push it to it's limits. We offered comp rooms, beverage coupons and everyone received a free breakfast buffet due to the inconvenience. Brian More 

Eau Claire WI
Top Contributor
135 reviews 135 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 6, 2014

The lobby is under construction, and I mean the WHOLE lobby. It's weird to stay at a hotel that has no lobby. Everyone couldn't be nicer, but I feel a little isolated. The rooms are well appointed, including my free water as a Hilton Honors member. Room has a refrigerator and microwave. King bed very comfortable! Room service was prompt... More 

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

The renovation turned out great! You will be very please with it. Thank you for your patience. We hope to see you again real soon. Brian More 

Senior Contributor
37 reviews 37 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 5, 2014

I have stayed at the Double Tree many times for business. The rooms are nice and always clean. Front desk staff are always friendly. They are remodeling the lobby area for the next month which should make it nicer. I usually stay here on weekends, and St Paul usually shuts down for the weekend. There is not much to do... More 

Was this review helpful? Yes
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you for your kind comments. It was our pleasure to serve you. Brian More 

St Paul, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

Stayed at this hotel for training. Wonderful staff and the rooms were very comfortable and clean. I have stayed at many hotels in this area and i was certainly pleased with this hotel. Will be going back!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
BSchmechel1, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review

Thank you Shanda! Brian More 

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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

Address: 411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Phone Number:
Location: United States > Minnesota > Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel St Paul Downtown 3*
Number of rooms: 251
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Also Known As:
Hilton Garden Inn St Paul City Hotel Saint Paul
Hilton Garden Inn Saint Paul
Hilton Saint Paul
Saint Paul Hilton
Hotel Style:
#4 Business Hotel in Saint Paul

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