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Crowne Plaza Hotel St Paul - Riverfront

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11 E Kellogg Boulevard, Saint Paul, MN 55101 (Formerly Radisson)
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Crowne Plaza Hotel St Paul - Riverfront
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465 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Winnipeg, Manitoba, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We were there July 3 2015. Its being renovated but once you get to your room you'd never know. The rooms are beautiful and quiet. Love the magnifying mirror and the shower supplies, they smelled yummy. I did accidentally leave a bag behind (lost in the nice fluffy comforter) and unfortunately no one is getting back to my inquiry about... More 

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jessicadmosley
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I know you are paying for location not room size. The valet guys were so nice and helpful! On to the negative, our AC broke around 8pm we called for maintenance. A man worked on it but it never cooled off, 75 degrees plus. We weren't offered to move to a different room until the next morning when we were... More 

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Level Contributor
4 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel service was good. Under a construction so a bit of maneuvering to get around but not too bad. A lot of assistance available for any questions. Reception areas were very well staffed and nice. Food at the hotel lounge area was not good at all so I suggest eating elsewhere.

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Sitowiyan, We thank you for your review after your most recent stay with us here in Saint Paul, MN. As our renovations continue our restaurant, which will be totally new including menus, will remain closed. Once it fully reopens it will be a top spot in the city. I am pleased to read that we were able to assist... More 

Ohio
Level Contributor
7 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

I was surprised by the condition of parts of this hotel. I had read that some areas were under construction, but the parts that have yet to be upgraded are in pretty bad condition. We used the parking garage and entering the building from that structure took us through several spaces that seemed as if they should be closed to... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings 381adrianb, Thank you for writing us a review, we always appreciate guest feedback after a stay. I am pleased to read that there were aspects of your stay that met expectation(s) for the brand. Once renovations are complete we will be launching as an InterContinental Hotel, still within the IHG family of brands. I do apologize for any discontentment,... More 

Buffalo, Minnesota
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Making reservations and check in was quick and easy. Service is excellent. Parking ( for $18.00 and it is $24, not including tip, if you use the valet) is connected to the Hotel and it is kind of creepy. There are renovations going on but the carpet on the floors seemed worn and old. It takes forever to get an... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Wftreg, We thank you for your review and feedback and do apologize for any missed opportunities during your stay. I will be sharing this with our Housekeeping Manager as well as our Director of Rooms. We will be launching as an InterContinental Hotel by the years end and hope to regain your trust sometime in the near future. Again... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked a room for a one-night stay at Crowne Plaza direct, with their local phone number and front desk. I had to cancel the reservation and I called them- giving them a 10 day notice prior to my check in date. Crowne Plaza told me they had charged my card already and would not give me a refund. My... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Kgordon10, Thank you for your review and feedback regarding your most recent stay here in Saint Paul, MN. I do most sincerely apologize for the missed communication(s) and frustrations regarding your reservation cancellation. We will review our content and how it is displayed on third (3rd) party sites and create an actionable plan to align their/our content accordingly. Again,... More 

Brooklyn, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here this past weekend for a wedding as the ceremony was being held on nearby Raspberry Island. We had a less than stellar experience as the hotel was undergoing major renovations at the time. The room itself was lovely and comfortable and well-decorated, but other things were a challenge. The fitness center is a couple of machines jammed into... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Jessicabesack, Thank you for your feedback and review. I do apologize for the inconvenience(s) during this transitional time due to ongoing renovations; once they are complete we will be launching as an InterContinental Hotel, still within the IHG family of brands. Our fitness center is currently being built and will be much larger than our previous center. Again thank... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Very, very nice job in renovation. Small, but beautifully appointed room (#1516). Nice view, awesome bed, pillows & comforter, Keurig coffeemaker. They own the parking garage, so the garage fee ($22/day) really should be included. We would stay there again.

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings, Thank you for writing us a review. I am glad you were able to enjoy one of our newly renovated rooms and I will pass along your feedback regarding the parking-ramp cost(s). Thank you again and we hope to welcome you back to our Hotel in the near future. Kind regards, Ian H. More 

Terre Haute IN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We participated in the USA Duathlon Nationals on June 6th and stayed for two nights at the Crown Plaza. The room had been remodeled since last year and the bathroom was very nice, roomy and well lit. The elevators need remodeled but worked well. We parked next door for an additional cost and it was convenient. We walked to dinner... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Apple1, We sincerely thank you for your review and are pleased to read that you had an enjoyable stay. We are working relentlessly to uphold our brand standards and are pleased to read that our efforts met your expectations. Thank you again for your review and we hope to welcome you back to our Hotel in the near future.... More 

HUDSON
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No where on their website does it say that they are under construction. They are currently using the bar as their restaurant. There is a small coffee shop that is only open in the morning. Construction begins around 8 am. But that is nothing compared to the construction across the street from the hotel. It is very noisy at this... More 

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Ian H, Digital PR/Marketing at Crowne Plaza Hotel St Paul - Riverfront, responded to this review

Greetings Cartino10, I do most sincerely apologize for the discontentment during your stay; at the top of our official homepage there is a notification bar expressing the current state of renovations. I do apologize if thus was not clearly noticeable. Once renovations are complete, later this year, we will become an InterContinental Hotel, still within the IHG family of brands.... More 

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