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Embassy Suites St. Paul - Downtown

3.5 of 5
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175 East 10th Street, Saint Paul, MN 55101
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Embassy Suites St. Paul - Downtown
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Ranked #5 of 17 Hotels in Saint Paul
A recent review
3 of 5 stars reviewed 3 days ago
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390 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 3 days ago NEW

We try to stay at Embassy Suites when possible. I felt on this trip most of the staff was distant and un-friendly. $600 for two nights would have expected much better from ES. We had a great time doing what we came to town for, but the hotel experience was disappointing.

Review collected in partnership with Embassy Suites Hotels

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Pierre, South Dakota, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel because it was a great value and because it was near enough to my business appointments that I could easily walk. I had stayed here a number of years back with my family. This time, I was alone on business. The hotel is well kept and the rooms are large and functional, as one expects... More 

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Winona, United States
1 review
3 of 5 stars Reviewed 1 week ago

hskpg was terrible-poop in toilet upon arriving in room, crumbs in corner of living room, maint, also. TV in bedroom didn't work, phone in living room didn't work, fridge froze our beverages. No attempt to make anything better-no concern shown at the front desk while checking out, no price adjustments. Breakfast was delicious though! Not sure about another stay....

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Wind Lake, WI
Top Contributor
50 reviews 50 reviews
13 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a business trip. I chose the place mainly because they had breakfast and a happy hour. To my surprise, The hotel was actually very nice overall. The lobby was quite large and had an atrium feel to it. The rooms surround the lobby in a u-shape. The rooms are divided between a living area and a... More 

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MRDOSM, Guest Relations Manager at Embassy Suites St. Paul - Downtown, responded to this review

Thank you for your wonderful comments and we are very happy you will be returning to the Embassy Suites Saint Paul. The breakfast and evening reception team will be particularly pleased to hear you thoroughly enjoyed their services. The team here looks for opportunities everyday to Make A Difference. We look forward to have you as our guest very soon.... More 

Rochester, United States
1 review
2 of 5 stars Reviewed 1 week ago

I was very disappointed in this hotel, particularly the cleanliness of the rooms and the attentiveness to the problem by front desk staff. Upon arrival it was apparent the floors had not been vacuumed, a washcloth had a make-up stain, the counters had not been cleaned. Fine. We were able to deal with that on day one. But the following... More 

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MRDOSM, Director of Sales at Embassy Suites St. Paul - Downtown, responded to this review

We are very disappointed to hear about your poor experience. This is not the standard of service we typically deliver and we greatly apologize for the issues. Cleanliness is very important to us and in this case we most certainly let you down. I have already shared your comments with the management team and housekeeping department so proper follow-up is... More 

Denver, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great customer service! Credit for that absolutely goes to Phil, who managed to find a way to shuttle me and my colleagues to our office even though ALL the shuttles were completely booked by another group. I appreciate that he went out of his way to take care of us! And the breakfasts -- what can I say? Those omelets... More 

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MRDOSM, Director of Sales at Embassy Suites St. Paul - Downtown, responded to this review

Thank you very much for your outstanding review! Sounds like Phil and our breakfast team really made a difference in your stay. We will be sure to share your comments with the entire team!! Thank you for taking the time to recognize our efforts. Please come and stay with us again soon. More 

Redwood Falls, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The stay was quiet, even with prom going on! The staff was friendly and helpful. Great location for going to places such as the Science Museum of Minnesota, River Centre and Xcel Center. Close to light rail station. We left the car parked at the hotel, and took the light rail to the River Centre. It was only a 2... More 

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st.paul
1 review
3 of 5 stars Reviewed 3 weeks ago

they chg $15 for parking. this was not disclosed when we reserved the rooms. I have never had to pay $15 for parking when staying at a hotel. the rooms were seemed to be clean. The breakfast was very good.

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Palisade, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Extra charges for Internet doesn't even seem to pay for the heat bill at this location. Can't understand why there is no heat. Again. Unhelpful desk staff, and delayed check in again, even with payment approved ahead of time.

Review collected in partnership with Embassy Suites Hotels

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MRDOSM, Director of Sales at Embassy Suites St. Paul - Downtown, responded to this review

Thank you for your comments and we appreciate you taking the time. The arrival experience is very important to us and we apologize we did not deliver a fast, efficient experience. This is very important to us and improvement has been made. We hope you allow us another opportunity to serve you and show you we can deliver to your... More 

Shelbyville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent staff - Front Desk, Restaurant, Bar, Shuttle drivers, Maids. Very accommodating and helpful. The rooms were in great shape and very comfortable. The food was very good and delivered quickly. Cork’s – the bar – had a nice comfortable relaxing environment.

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MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review

Wow, thank you for the wonderful review. We pride ourselves in trying to Make a Difference in every guest's stay. Thank you for recognizing the efforts of the team here at the Embassy Suites Hotel and we hope you come stay with us again soon. Regards More 

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