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BEST WESTERN PLUS Kelly Inn

Certificate of Excellence
2.5 of 5
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100 Fourth Avenue South, Saint Cloud, MN 56301-1066
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1 room 1 guest
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BEST WESTERN PLUS Kelly Inn
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418 Reviews from our TripAdvisor Community

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Traveler rating
    199
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    60
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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Morris, United States
5 of 5 stars Reviewed 4 days ago NEW

Clean, great staff and comfy room! I really enjoyed my stay at this hotel! The staff was super nice and the rooms was clean and comfy. The restaurant in the hotel was a plus! They had great food and delivered right to the room! The hotel is connected to the convention center as an added bonus~!

Review collected in partnership with Best Western

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Plymouth, England, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Best Western for two nights, and had a very quite room overlooking the Mississippi. Clean room, great view and comfortable bed, what more could you ask for. Room had coffee making machine, hair dryer, iron and selection of toiletries. I was so pleased that the Hotel gave me military discount when I showed them my veterans... More 

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

THANK YOU! From all of us here, we truly appreciate your service to our Country. We are proud to support our troops and extend them great military discounts. I am thrilled that you enjoyed your stay with us and that you found your accommodations to be relaxing and comfortable. We wish you safe and continued happy travels! More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice rooms, just a little tight on space. Room was clean and beds where cozy. Shower water had a slight smell like river water but it was a nice powerful shower that had u not wanting to get out. They do need more guest service people as I was always on hold to do reservations and stood around waiting to... More 

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your review. I am happy to see that you enjoyed your stay and that you found your accommodations to suit your needs. I apologize that you had to wait for help. We truly try our very best to make sure every guest is taken care of promptly. We hope you allow us another opportunity to serve you... More 

Saint Paul, Minnesota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My second stay at Best Western Plus in St. Cloud was as good as the first. From the phone conversations adjusting the length of our intended stay (it was changed 2-3 times!), to the reception desk staff at check in, to the service provided during our stay, and to the check out process, the staff was welcoming, friendly, and professional.... More 

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

I am absolutely thrilled that you enjoyed your stay with us for the second time. We always appreciate those returning guests and look forward to our continued relationship. I am happy to see that you found the views and accommodations relaxing as well as convenient. We are proud to be located along the banks of the Mighty Mississippi River giving... More 

Minneapolis, Minnesota
Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

House Keeping needs to pay more attention to the flat surfaces in general and the bathroom facilities in particular. Urine stains were prevalent on the toilet seat and even on the lid! Dried liquid stains were on the counter tops. Elevator didn't work. The restaurant did not open for breakfast until 8 a.m. Difficult for business. I will avoid this... More 

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

I am very sorry that you had any discrepancies during your stay. It truly is always our goal to exceed our guests expectations and to deliver nothing less than the best product available. I am more than happy to have a personal conversation with you to correct our wrongs. Please feel free to give me a call at 320-253-0606. Best... More 

Bloomington
2 reviews
4 of 5 stars Reviewed 1 week ago

The Hotel has a lot to offer and the room was nice. It's located downtown and on a weekend you are limited for a place to eat early in the AM I would stay there again if and when I go back to St Cloud

Review collected in partnership with Best Western

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your kind review. I am thrilled that you enjoyed your stay with us and hope to see you in the future for your other reservations. More 

Rochester, Minnesota
1 review
3 of 5 stars Reviewed 1 week ago

Hotel is "cobbled" together. Yet the adjoining restaurant experience was good. Beds were great and warm blankets were provided. Staff was warm, friendly, helpful, courteous and patient. Conference rooms were adequate, carpeting was horrible and outdated.

Review collected in partnership with Best Western

Was this review helpful? Yes
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your review. We are a very unique property here at the Best Western PLUS Kelly Inn as we sit nestled along the banks of the Mighty Mississippi River. Our hotel offers guests a variety of 18 guest room options, something sure to fit every travelers needs. Our talented Front Desk Associates are skilled at assisting guests with... More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

We just stayed one night on our way though, but we very impressed with the facility, and received a nice upgrade for being Best Western Rewards participants. Very comfortable room. Bathroom was a bit small but okay. Would definitely stay there again.

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KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your reply. I am glad you allowed us to host you during your impromptu stay in the St. Cloud area. I am happy to hear that your stay went well and that we may expect you again during your future travels. Safe and happy travels. More 

Wantagh, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

For starters, I booked this room for a wedding that I was in town for. I was told that our "suite" would require carrying all of our luggage down 2 flights of stairs as there is no elevator access! After going down 2 flights of stairs I soon smelled the must and mold of an old building. I also felt... More 

Was this review helpful? Yes 2
KELLYINN24113, General Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your response. We apologize that your stay did not exceed your expectations. If you would like to further discuss your stay I invite you to call me personally. Best Regards, Mark Laughlin - General Manager 320-258-8425 More 

St. Cloud, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very friendly staff during check in. We had a king size suite and the bed was extremely comfortable. The bathroom was small compared to the size of the room. The service was excellent gave good directions. We attended a wedding at this location and it was nice to have the wedding, reception, and dance at the same location. Assuming food... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

FANTASTIC! I am thrilled that you enjoyed your stay with us and that you found your accommodations to exceed your expectations. We always appreciate our guests letting usk now how we are doing, so from all of us, thank you! More 

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