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BEST WESTERN PLUS Kelly Inn

Certificate of Excellence
2.5 of 5
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100 Fourth Avenue South, Saint Cloud, MN 56301-1066
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1 room 1 adult
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BEST WESTERN PLUS Kelly Inn
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489 Reviews from our TripAdvisor Community

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Moorhead, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I arrived on a Sunday and that night there were some hospitality suites that were a bit loud on Monday the same rooms were having alot of fun so I asked the front desk if I could have a different room. They had me upgraded to a family suite and an employee helped me with my bags! I slept like... More 

Helpful?
Thank karolynl420
Minnesota
1 review
2 of 5 stars Reviewed 4 days ago NEW

I stayed at the Best Western Plus Kelly Inn in St Cloud MN on 01/30/16. I booked my room through the Best Western website. I was given a wide variety of choices as far as the number of beds and/or sofa beds and chairs. I selected a room that I believed would be a perfect fit - 2 queen beds... More 

Helpful?
Thank Jodi M
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for taking the time to write your review. I'm glad I was able to speak to you over the phone and we were able to discuss your stay with us. It was a busy weekend and unfortunately not many room options to move to. We do our best to accommodate each and every guest to the best of... More 

Mankato, Minnesota
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room was very clean. Staff helpful and friendly. Attached to the Rivers Edge Convention Center which is where we were going so it was a very short walk. We were able to check in early and get parked right away.

Helpful?
Thank Julie D
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for staying with us. We are glad you enjoyed your stay. We always like to hear how we are doing and what our guests have to say about their experience. Hope to see you again soon . More 

Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very attentive staff. Well appointed property. Nicely decorated. Updated recently. Comfortable beds. Located adjacent to the convention center. Clean rooms. Nice business center. Convenient parking. Right on the river, so there are pretty views.

Helpful?
Thank MNTRAVELER1000
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for giving us this review. We have so much to offer our guest from the business traveler to the leisure ones. Located on the river and connected to the convention center is a great location for both. We wish you safe travels and hope to see you again soon. More 

Mankato, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago NEW

Nice hotel. If you get a room on the river side, there are some spectacular views. VERY convenient walkway to the ST. Cloud Convention Center. Beds were comfortable. Had everything but a free breakfast, but Green Mill is conveniently attached.

Helpful?
Thank Greg A
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

I am pleased you stayed with us and had a great stay. We have a lot to offer our guests here at the hotel property. Our location offers many amenities like downtown location and river view facing rooms. We look forward to seeing you again. safe travels. More 

MN
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed in a river-view double queen room (check in Jan 22) . The room was large and had a full wall of windows overlooking the river, nice (room 259). I used the bathroom (very small) as soon as we entered the room. When I flushed I noticed a crusty texture on the flush handle. I looked down horrified to... More 

Helpful?
Thank Pete1803
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for giving us a review. I do sincerely apologize for the issues you had while staying with us. I will be speaking to the front desk staff team to get more information from them on your situation. Our goal here is to make sure all of our guests are happy and that they had enjoyed their stay. please... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

However, this time .... not so much. I reported an elevator malfunctioning, but I guess it was too late (around 8 PM) as maintenance had left. Taking the stairs, lol, I guess I do need the exercise. But the biggest problem was enjoying the sound of the elevator hydraulic pump cycling on and off ... all night ... every few... More 

Helpful?
Thank Robertp2262003
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for taking the time to write your review. We do apologize for the problem we had on our end. The elevator should have been shut down to keep the motor from running all night. We do hope you give us a second chance and stay with us again soon. More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I once again stayed in this hotel for New Year's Eve and had an excellent experience. There was a large line to check in, but the staff kept their cool and got us through efficiently. Jackie helped us get a room that fit me and my friends' needs as there were many of us that wanted to stay in the... More 

Helpful?
Thank Erika B
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for staying with us. We had a great New Year's Eve. I'll be sure to pass along the great comments to Jackie . She is a very valuable employee to our company. We hope to see you again in the near future. More 

Finlayson, Minnesota
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Room was Clean, quiet and comfortable. Nice stay. Only downside was Food for lunches during convention was less than average. I was surprised. On plated dinner there were about 6 quarter sized potato pieces with a bacon wrapped piece of pork. Hmm...cheap cheap. Flows well for work conferences. Make sure your committee Samples food first. IMO.

Helpful?
Thank WellGirl13
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank for staying with us and writing this review! We're happy to hear that you enjoyed your room. We do apologize that the food quality was not what you anticipated, and we will be sure to pass your feedback along to the catering department. We hope to see you again in the future! More 

Bertha, Minnesota
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel staff was very friendly and helpful! We like the King suite overlooking the river, rooms were clean! We also enjoyed the drinks in the bar at the Green Mill! We will definitely stay here again!!!

Helpful?
Thank 136tammyb
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for staying with us! We're glad you enjoyed your stay, and we will also pass your positive feedback along to the staff at the Green Mill. We hope to see you again soon! More 

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