Ate at Martini's, the bar eating area in the Kahler Grand. I requested a box to take half my burger with me and, after using the box, got the bill, which included a $3 CHARGE FOR THE BOX --small sandwich size--(on top of $12 for a hamburger and cup of soup). Food was good but took an hour to receive... more

I recently spent 3 nights at the Kahler Grand and was thoroughly unimpressed. From a front desk that was chronically understaffed to maintenance staff that outright lied about their ability to remotely fix an air conditioning unit, my stay was an all-around disappointment The staff seemed to promise whatever it took to get you out of their face - not... more

We stayed here with our Great Dane and the staff was wonderful! The only bad thing is trying to find a place for the dog to potty since it was downtown. The rooms were nice, a bit dated but clean. more

I am working for 3 months at the Mayo Clinic and have the good fortune to check-in to the Kahler every Sunday night for 4 days. As I sit in my 6th mediocre room in a row, many 'opportunities to improve" come to mind. Primarily, the whole hotel just feels old. Not old and "grand" as the name implies, more... more

I have stayed at the Kahler a couple of times when I would travel with my family to Rochester in the past. This was at a time when I didn't book the arrangements. The Kahler has potential, the location is central, and it is attached to the 'Subway' pedestrian tunnels. The problem is you aren't sure what type of room... more

I recently stayed at the Kahler Grand for a conference. Our room was not ready on time (check in is at 3 PM, room not ready until after 6 PM), there was a urine stain on the back of our toilet (we called to have it cleaned and it never happened), the furniture was falling apart (very dated and old),... more

We've been here one hour and we've already booked a different place for the rest of the week. The one redeeming quality about this hotel is the pool area, the pool atrium opens up into the Rochester sky, but the down side is that it is totally NOT HANDICAP accessible for regular guests. Regular guests must climb 4 flights -... more

We went to the Hotel for a great away with the kids. The room we had was fine, it's not the most updated room, but it was very clean. The pool area is really great, it is large and the area overlooks Rochester, They have 24 hour room service and with the family get-away we got a movie and pizza... more

I've never written a review for a hotel, but felt the need to warn others about our terrible experience at this one! We reserved a room with 2 double beds, and all they had for us at check-in was a room with 1 double bed - 10x13 feet, so no room for even a rollaway. They ended up giving us... more