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MainStay Suites Rochester South Mayo Clinic

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Traveler (11)
Room & Suite (37)
Dining (2)

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About

#45 of 57 hotels in Rochester
Location
3.7
Cleanliness
3.8
Service
3.8
Value
4.0
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Non-smoking hotel
Self-serve laundry
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Quiet
Languages Spoken
English
95Reviews2Q+A22Room tips
Traveler rating
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Chad F wrote a review Dec 2023
Blooming Prairie, Minnesota18 contributions1 helpful vote
Holy $hit just say NO! Tried a last minute booking via hot wire. Booked and paid same night. Arrived and the second I pulled into the lot I knew I was in trouble. Place looked abandoned... About 7 cars in lot. Hotel sign was a vinyl banner hanging outside. Tried to check in and front desk couldn't complete the process. Eventually she tried to activate a key but I knew it wouldn't work. As I got in elevator she yelled "hold your nose, think there are a few dead mice in traps!" Whaaaaaat?? She was right, it Stunk! I just gave keys back and said I'll just dispute the charge and got the hell out of there...
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sherry R wrote a review Sep 2022
Chicago, Illinois7 contributions1 helpful vote
This hotel was close to shopping and for my Mayo Clinic appointments. The room was roomy but needed a little updating. The shuttle service was great and the driver was very friendly. The Laundry was a little dirty. The staff were very nice I would recommend
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Date of stay: October 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pete A wrote a review May 2022
1 contribution
The staff at both the south and north stores are highly trained and have impeccable professionalism. Customer service, as well as, the maintenance are here in the med city , Rochester ,Mn. Extended stay is a home away from home. I wouldn't stay anywhere else. When your looking for high quality service, some businesses try but fail. Extended stay , Rochester..... They know quality. . Their employees are the nicest people that are always there to serve your needs while staying . I always look forward to staying at Extended Stay hotels. Kudos to management . Thank you so much for a great
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at MainStay Suites Rochester South Mayo Clinic
Responded May 27, 2022
We appreciate your loyalty to our brands. We are pleased to receive such inspiring words from you. They have certainly encouraged our entire team as they continue to provide enhanced services to our guests. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mpinkston1 wrote a review Apr 2021
Glen Ellyn, Illinois6 contributions
Furniture is old Windows real dirty People that work here are always outside smoking above guest windows and very load There IS NO EXTRAS If you have a Christian belief they have pulled ALL THE BIBLES from the rooms
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Date of stay: April 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at MainStay Suites Rochester South Mayo Clinic
Responded Apr 9, 2021
Thank you for the feedback regarding your stay. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We are also sorry for the concern you outlined and will review your comments with our team to improve our guests' experience going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juniorpunk wrote a review Nov 2020
8 contributions1 helpful vote
Not a great hotel if you're in Rochester to seek treatment at Mayo Clinic. It is affordable when you're staying several days or weeks, but is not an environment conducive to healing. And forget amenities - there are none. The hallways and common areas stay filthy. They ration your towels and linens and won't give you clean ones until you bring the dirty ones to the desk. The hallways and staircases are not only dirty but poorly lighted- feels sketch if you're a female traveling alone.
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at MainStay Suites Rochester South Mayo Clinic
Responded Nov 3, 2020
Thank you for staying with us while you were here for your treatment. We apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We also regret your disappointment with some of our amenities not being available during your visit. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2BNKD wrote a review Oct 2020
Minneapolis138 contributions130 helpful votes
Needed a longer term place to stay and to get away from the constant restaurant food. They place has a kitchenette. They did provide some cookware, but it was extremely limited. If I have to go back to Rochester again for several nights, I would still consider they property again.
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Date of stay: October 2020
Rooms
Location
Service
Room Tip: Third floor was ok with an elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at MainStay Suites Rochester South Mayo Clinic
Responded Oct 12, 2020
Thank you for selecting our hotel and being our guest. We are glad you liked having a kitchenette in your suite and that you had an overall comfortable stay. However, we regret any inconvenience caused. It was a pleasure serving you, and we look forward to hosting you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dakotapat2017 wrote a review Dec 2019
Rapid City, South Dakota44 contributions7 helpful votes
It is what it is, a budget hotel. WiFi is junk. You do however have the option to upgrade to better service of course for extra $$. The TV in my room had issues. I tried calling the front desk but the call went unanswered. Went down to the desk to tell them and the attendent came up and rebooted the TV. I had to do this every time I turned it on. The next room had dogs in it that barked. This is an issue for a Mayo patient who needs rest. The room itself was ok but nothing special. They do a poor job at removing snow from the parking lot and coming into the front door. Had to drive to a local C-store to buy ice as there is NO ice machine. I did not realize ESA had no daily maid service, I was ok with it just took me by surprise. The kitchenette is not stocked with utensils coffee maker or anything else however you can request the items which were provided. I can't say that I will stay here again but I would not rule it out for the cost. The attraction is the price but I think for an extra 10 or 15 a night I could do much better, get better WiFi, ice machine and a real breakfast and daily maid service.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: One that does not have dogs next door
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at MainStay Suites Rochester South Mayo Clinic
Responded Dec 20, 2019
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeannie B wrote a review Dec 2019
Minneapolis, Minnesota5 contributions1 helpful vote
We stayed Nov. 25 & 26, 2019 Our room was a King with Kitchenette, very nice sized room. It was clean and well appointed, all I had to do was call the front desk and request the type of kitchen supplies that I wanted, they were brought to our room within 1 hour. Then WiFi was easy to hookup to and worked well. The staff was friendly and knowledgeable about the property and how an Extended Stay facility worked. A Big Shout Out to Kim, our front desk person ! Kim was extremely helpful and we would stay again because of her. Thank you Kim 🙂
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Date of stay: November 2019
Location
Cleanliness
Service
Room Tip: All rooms are pretty similar, just choose 2 queens or 1 king, all have kitchenettes.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at MainStay Suites Rochester South Mayo Clinic
Responded Dec 2, 2019
Jeannie, Thank you for taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team, especially provided by Kim. Your compliments will surely be shared with her. Thank you once more for your comments, and we look forward to seeing you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dennis M wrote a review Nov 2019
Gulf Shores, Alabama2 contributions
Found black mold on the floor behind a night stand. This is the first hotel I've stayed in with no ice machine in the building. Room was dirty. Plan on going someplace else for a breakfast unless a granola bar and a cup of coffee are enough...or I forgot, the pack of instant oatmeal. Daytime lady clerk was not the friendly type. Not someone who should be in the hospitality business. Any utensil/dishes need to be checked out including ice trays.
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Date of stay: November 2019
Location
Cleanliness
Service
Room Tip: The occupants above us on the second floor were noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at MainStay Suites Rochester South Mayo Clinic
Responded Nov 27, 2019
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room, and we also apologize for the poor service you received from one of our associates. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. It is disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tyler wrote a review Sep 2019
1 contribution
So I booked a room at this hotel in advance for my mother's heart surgery (I live in Houston) , and it was unexpectedly cancelled a few days prior to my visit. It is apparently their policy that you can't cancel it unless you cancel 24 hours after you book. (How was I supposed to know my mother's surgery was going to be cancelled??) Although I was made aware of the cancellation policy, I feel there should be exceptions made in certain situations. Thoroughly disappointed, as I'm sure the hotel is nice, however I will never stay in an extended stay America ever again, and will always tell friends and family to keep their distance.
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at MainStay Suites Rochester South Mayo Clinic
Responded Sep 24, 2019
Tyler, Thank you for your review. We're sorry you were unhappy with our cancellation policy and the inconvenience you had due to it. It is never our intention to fall short of your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$68 - $82 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay rochester, extended stay america rochester, rochester extended stay
FORMERLY KNOWN AS
Extended Stay America - Rochester - South
LOCATION
United StatesMinnesotaRochester
NUMBER OF ROOMS
1
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MAINSTAY SUITES ROCHESTER SOUTH MAYO CLINIC $61 ($̶8̶1̶) - Prices & Hotel Reviews - MN

Frequently Asked Questions about MainStay Suites Rochester South Mayo Clinic
Which popular attractions are close to MainStay Suites Rochester South Mayo Clinic?
Nearby attractions include UNRAVELED Escape Room (3.8 miles), Quarry Hill Nature Center (4.2 miles), and Soldiers Field Veterans Memorial (2.9 miles).
What are some of the property amenities at MainStay Suites Rochester South Mayo Clinic?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at MainStay Suites Rochester South Mayo Clinic?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at MainStay Suites Rochester South Mayo Clinic?
Guests can enjoy free breakfast during their stay.
Is parking available at MainStay Suites Rochester South Mayo Clinic?
Yes, free parking is available to guests.
What are some restaurants close to MainStay Suites Rochester South Mayo Clinic?
Conveniently located restaurants include Pasquale's Neighborhood Pizzeria, Carroll's Corn, and Chester's Kitchen and Bar.
Are pets allowed at MainStay Suites Rochester South Mayo Clinic?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to MainStay Suites Rochester South Mayo Clinic?
Many travelers enjoy visiting Mayowood Historic Home (3.2 miles), Plummer House (2.7 miles), and Rochester Armory (3.5 miles).
Is MainStay Suites Rochester South Mayo Clinic accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.