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Hilton Garden Inn Rochester Downtown

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225 South Broadway, Rochester, MN 55904
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Hilton Garden Inn Rochester Downtown
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Hilton Garden Inn Rochester Downtown
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320 reviews from our community

Traveler rating
    152
    105
    45
    11
    7
See reviews for
78
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47
132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

It's in a great position in Rochester for whatever your plans are - Mayo Clinic, pubs/restaurants, shopping, etc. They are friendly and I love getting the water and cookies on arrival. Thanks for another great stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear 926shannonl: Thank you very much for staying with us again. We are glad that you enjoyed another stay with us and we look forward to having you stay again soon. Deb Knox, Revenue Mgr. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We came to town for a conference on Thursday evening, leaving Saturday afternoon. The hotel staff were friendly and helpful. The driving staff were fun and full of good information. It was nice to use valet service and have them drive us anywhere we wanted to go!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear 503nicolet: Thank you very much for staying with us during the conference. We appreciate you choosing our hotel for your time in Rochester. We hope that should you return to Rochester again, you will stay with us. Deb Knox, Revenue Mgr. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Booked on mobile app, and didn't read the last page where they hid the $13 parking fee. Congrats, you got me. 120 nights a year in hotels throughout Minn, Wis and Iowa; This is the only one I've paid for parking in the past 3 years. The elevator is horribly noisy, and I was 3 rooms down. Someone came up... More 

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Craig h: Thank you for staying with us, but I am very sorry that your experience was not a good one. I am sorry about the parking charge. We are in a downtown environment where parking is at an extra cost. I am sorry that this wasn't pointed out clearer during the booking process. I have sent your post... More 

St. Paul, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Even though it is nestled downtown they have adequate parking (for a fee) but overall the condition of the hotel is in great shape and in walking distance from most everything you would need. The hotel staff was excellent from check in, to getting us setup with the hotel shuttle, and offering amenities, and reminding us of the breakfast included.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear David S: Thank you very much for trying our Hilton Garden Inn. We are glad that you enjoyed your stay and our location within Rochester. We look forward to having you as a guest again soon. Deb Knox, Revenue Mgr. More 

Senior Contributor
29 reviews 29 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Here's what's good: If you need convenient access downtown Rochester or the Mayo Clinic, the Hilton Garden Inn is a solid option. Here's what's not: Intermittent wifi (that is terribly slow when it works at all), rooms that need cleaning (filthy carpets around corners), and plaster falling off the ceiling. The Skyway access to downtown venues is nice. But for... More 

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Philosloth: Thank you for staying with us while in Rochester. I apologize for your stay with us. We didn't meet the standards typically associated with Hilton Garden Inn. I have sent your post to our Executive Team so that they may address the issues brought up in your post. Again, I am sorry for your stay with us. Deb... More 

Germantown
Top Contributor
247 reviews 247 reviews
114 hotel reviews
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Maybe it's because it's near the Mayo and has a high occupancy but this property fell short on a number of fronts The room was not as clean as expected and while the sheets may have been clean they did not look it. Crumpled and loose as if they were thrown in the bed. The bathroom showed signs of not... More 

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear DrNic1: Thank you for staying with us during your time in Rochester. I am very sorry to hear about your experience. I will send your post to our General Manager so that she is aware of the cleanliness issues that you experienced. Should you return to Rochester, we hope that you will continue to stay within the Hilton Family... More 

Smithtown, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I was there because I was accompanying a family member to the Mayo Clinic. We were at a different hotel last month, and the Hilton compared favorably to the other one in every way. The desk clerks were attentive. We arrived late and tired, and used the room service for dinner, which was excellent and very reasonably priced. Likewise, the... More 

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear dinahssister; Thank you very much for taking the time to post such wonderful comments about your stay. We are very happy to hear that we were able to make your stay more comfortable. We hope that should you need to return again to Rochester, you will consider staying with us again. Deb Knox More 

Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Hilton Garden Inn is convenient to the Mayo Clinic and joins up easily to the indoor skywalk/subway system. It is located a little further from Mayo than some of the other hotels, but is a easy walk. The staff at check in was less than engaging. They were trying to multi-task too much and did not focus on one customer... More 

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear IAGradCy: Thank you for trying our hotel while you were in town as I know you have many lodging choices. We appreciate your feedback and I have sent your comments to our General Manager so that she can evaluate the staffing levels at our Front Desk. Thank you again for your feedback. Deb Knox, Revenue Mgr. More 

SCHERERVILLE, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Hotel had the most accommodatinf staff and rooms were very clean. Room keeping very so friendly and went out of their way to make are stay great!!! I will go out of my way to stay at any Hilton next time I travel

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Darrell B: Thank you very much for the great post. We appreciate you choosing to stay with us during your time in Rochester. We look forward to having you stay with us again. Deb Knox, Revenue Mgr. More 

Madison Lake, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The staff member completing the check in process was not courteous to us. The parking protocol, which was off property, was not explained to us during the check in. We had to ask where the parking was located and we never were told to put the parking papers on our dash. The room was okay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Karen W: Thank you for taking the time to post your comments. I am very sorry that your experience with us was not as positive as it could have been. I have emailed your comments to our General Manager so that she can discuss with the team. Deb Knox, Revenue Mgr. More 

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