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All 54 Rochester hotels

Hilton Garden Inn Rochester Downtown

3.0 of 5 Hotel   |   225 South Broadway, Rochester, MN 55904
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Ranked #9 of 54 Hotels in Rochester
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Mark F Rochester, United States
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277 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, United States
1 review
3 of 5 stars Reviewed 1 week ago

The staff and service where so poor the overall trip experience was diminished! The front desk personnel where missing in action for the most part. once they came out of hiding they did not show any interest in helping. No Hilton Honors or mention of it. After 3 days we asked to have our sheets changed as they advertised and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Mark F: I am so sorry to hear about your experience at our hotel. This is definitely not the impression that we want to leave with our guests. I have sent your post to our General Manager so that she is aware of your experience with our staff. Thank you for letting us know. We do hope that should... More

1 review
4 of 5 stars Reviewed 1 week ago

The staff was very helpful and polite. The Breakfast staff was especially helpful and pleasant. The rooms were nice and spacious. I found the pillows a little too firm for me and the linens not as soft as I'm used to. Overall, a very nice place.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Dinah T: Thank you very much for selecting our hotel for your lodging during your time in Rochester. We appreciate you staying with us and do hope that you will consider staying with us again. Deb Knox, Revenue Mgr. More

St. Louis, MO
Top Contributor
141 reviews 141 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town to confirm a diagnosis at Mayo Clinic. This hotel had great access via the skyway and below ground walkway. It took us maybe 5 minutes to walk which was great given a cold and rainy day. The hotel was very clean and quite, the front desk was most helpful. We only stayed one night as our... More

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DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear ntd19: Thank you very much for choosing our hotel during your short time in Rochester. We are glad that you enjoyed your time with us. We do hope that you will consider staying with us again should you need to return to Rochester. Deb Knox, Revenue Mgr. More

Wisconsin Dells, Wisconsin
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located to the clinic and you can use the walkway system in inclement weather. The staff is very accommodating and the property is well maintained and you can park right next to the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear tom d: Thank you very much for staying with us while in Rochester and for taking the time to post your comments. We are very glad to hear that our hotel fit your needs. We hope to have you stay with us again soon. Deb Knox, Revenue Mgr. More

Edina, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2014

The front desk person was incompetent. She checked me into the wrong room and therefore gave another family a key to my room. The other family tried to enter when I was in the shower. If my door safety was not on, they would've come to face to face with my children. Not cool!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Alison A: We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff. I understand that our General Manager has already been in contact with you about this issue. Your satisfaction is very important to us and we try hard to make sure all... More

Rochester, MN, United States
1 review
4 of 5 stars Reviewed October 15, 2014

Good value and quality as expected from Hilton. Location was optimal for downtown restaurants, shopping. I don't recommend getting a room in the back. Noisy sanitation trucks in wee hours of the morning

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear James F: Thank you very much for staying with us while in Rochester. We are very glad that you enjoyed your stay. We do hope that you will stay with us again should you return to Rochester. Deb Knox, Revenue Mgr. More

Charlotte NC
Top Contributor
57 reviews 57 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 14, 2014

Reasonably well located to Mayo. Town car service to/ from clinic buildings which worked very well. Rooms larger than Kahler Grand, (Kahler is closer to clinic, but the town car service was very convenient.) Good restaurants right across the street, clinic and restaurants accessible by skyway/ all indoors. Good buffet breakfast for 10.95, a bit better than what you get... More

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DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear WVdiner: Thank you very much for staying with us as we know that you have many lodging options in Rochester. I wanted to let you know that we are going to be starting an entire guestroom refresh at the beginning of 2015. We hope that you will consider trying our hotel again. Deb Knox, Revenue Mgr. More

1 review
3 of 5 stars Reviewed October 13, 2014

needs updated carpet soo dirty. desk friendly. service from employees was very good. location for mayo clinic good. easy walk to clinic inside all the way out side quicker if weather is good.location for rest food also good easy to walk to at least 10 places for a good meal

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear 70oscard: Thank you for staying with us while in Rochester. I apologize about the carpet. Our General Manager is aware of this and we will be starting an entire guestroom refresh in the new year, which includes the carpet. We are glad that the rest of your stay was good and we do hope to see you again. Deb... More

Blaine, Minnesota
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2014

This Hotel is very nice. The room was clean. The beds and pillows were very comfortable. The reason we like it is that it is very close to the Mayo Clinic. (connected by sky way) It was quiet except for the garbage trucks that woke us up at 4;30 am. The front help could have been more friendly.. This place... More

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Rodger C: Thank you very much for staying with us while in Rochester. Yes, I am very sorry about the garbage trucks. I wish that we were able to adjust the time that they arrive. About the price, I know this is not always possible, but if you are able to book a little further out from your arrival... More

JOPLIN, United States
1 review
3 of 5 stars Reviewed October 11, 2014

A good clean hotel near Mayo Clinic. Superb Staff. Good lobby with Bar and breakfast. Twenty four hours Cofee in the lobby, complimentary Internet, access through Skybridge to shopping, dinning, and Hospital. Valet Parking and drop to the Hospital (Mayo Clinic) by hotel limo is an added advantage. The hotel could do better by serving dinner in their Breakfast cum... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Kamendra N M: Thank you very much for staying with us while in Rochester and for taking the time to post your comments. We are very glad to hear that you enjoyed your time with us. We hope that you will consider staying with us again. Deb Knox, Revenue Mgr. More

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Additional Information about Hilton Garden Inn Rochester Downtown

Address: 225 South Broadway, Rochester, MN 55904
Phone Number:
Location: United States > Minnesota > Rochester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rochester Downtown 3*
Number of rooms: 147
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Also Known As:
Hilton Garden Inn Rochester Downtown Hotel Rochester
Hilton Rochester
Rochester Hilton Garden Inn

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