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Hilton Garden Inn Rochester Downtown

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225 South Broadway, Rochester, MN 55904
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1 room 1 adult
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Hilton Garden Inn Rochester Downtown
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415 Reviews from our TripAdvisor Community

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Normal, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is convenient to Mayo but the staff service level and helpfulness has gone down markedly in the last year. The breakfast specifically was greasy and the staff was a bit surly. The grill items were greasy. The pastries were good. The cleaning staff did not replace shampoo and other amenities. The valet service is nice.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah S
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Deborah S: Thank you very much for choosing to stay with us while in Rochester. I am very sorry to hear that you felt our service levels have suffered over the past year. I have sent your post to all of the managers of each of the departments mentioned in your post so that they are aware, as well... More 

Longmont, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Really enjoyed this hotel. Fitness center was well maintained and front desk was very helpful. Great breakfast - custom omelettes were fantastic. Nice to have a pantry to find snacks. Very convenient to lots of great restaurants and shopping.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brett C
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Brett C: Thank you very much for staying with us. It sounds like you enjoyed staying at our Hilton Garden Inn. We look forward to having you stay with us again. Deb Knox, Revenue Mgr. More 

Kansas City, Kansas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older building with great access to Mayo Clinic by skyway and subway. We never had to go out side in the cold weather. Reasonable price for a great location. Pillows are too soft for me but that seems to be true in most Hilton Garden Inns. Room service is available and quick if you do not want... More 

Helpful?
Thank travelinggma2013
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear travelinggma2013: Thank you very much for trying our hotel this time. We are glad that you enjoyed your stay with us and will consider staying with us again. Please note that we do offer valet parking (at the same price at self pricing) in a covered ramp if you would prefer this for your car next time. Again, thank... More 

Baltimore, Maryland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent location with easy access to the entire downtown area via skywalk. Decent rooms. Parking a bit overpriced. Breakfast in the lobby if you want but there are much better places around (Mack's!). Lots of restaurants within 500 feet.

Helpful?
Thank Eddie F
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Eddie F: Thank you very much for staying with us during your time in Rochester. We are glad that you enjoyed your time with us and we do hope that you will consider staying with us again. Deb Knox, Revenue Mgr. More 

Piedmont, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stay here with confidence. The folks here do what ever is needed to make your stay pleasant and help where ever asked. The shuttle service and valets are the best. Walking to the clinic is very easy and if that won't work, they give you a ride almost on demand.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gene W
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Gene W: Thank you very much for choosing to stay with us while in Rochester at a conference. We are very glad to hear that you enjoyed our hotel and it's location. We hope that when you return to Rochester again, you will choose to stay with us. Deb Knox, Revenue Mgr. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is a very nice Hilton Property right in the middle of downtown. The staff was extremely friendly and helpful. Self parking is a block away but for the same price you can valet. Just pull up to the front and bring in your keys - they take care of the rest.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jason T
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Jason T: Thank you very much for taking the time to post such great comments. We are very glad to hear that you enjoyed our hotel and the valet service. Should you return to Rochester, you hope that you will choose to stay with us again. Deb Knox, Revenue Mgr. More 

Piedmont, South Dakota
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel due to the proximity of the Mayo buildings and hospital. It is a bit of a walk (.46 mile) to the hospital thru the skywalks and subway but wasn't a problem for us. They also have a free town car shuttle service if you need it. We used this service once when my husband was dismissed... More 

Helpful?
Thank Tammy W
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Tammy W: Thank you very much for trying our hotel while in Rochester to visit the Mayo Clinic. We are so glad that you enjoyed your time with us and found our services helpful during your stay. We look forward to having you stay with us again. Deb Knox, Revenue Mgr. More 

Overland Park, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is very well located for the Mayo Clinic and is in an area that has charming shops and great restaurants. The hotel is very clean and comfortable and has parking available-very helpful for Mayo visits.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jane P
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Jane P: Thank you very much for staying with us while you were visiting the Mayo Clinic. We are very glad to hear that you found our location perfect for your needs. We hope that should you return to Rochester, you will consider staying with us again. Deb Knox, Revenue Mgr. More 

Milwaukee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is right on Broadway, close to a few good restaurants (Grand Rounds, Mango Thai and The Loop). The rooms are of decent size, some may need to be updated but adequate for the business traveler. During my stays here, I've found the front desk staff to be always cheerful, polite and ready to help. You get a couple... More 

Helpful?
Thank Pr0methean
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Pr0methean: First I want to thank you for always requesting our hotel when traveling to Rochester on business. Next, yes, we are planning on starting our guestroom renovations as soon as the items are here. We see this now starting at the beginning of 2nd quarter. Yes, having a breakfast buffet for purchase, not complimentary, is a Hilton Garden... More 

Mankato
1 review
5 of 5 stars Reviewed 3 weeks ago

Visiting Mayo Clinic. easy walk in the skywalk with extreme cold outside very nice hotel with great staff. will stay here again. Received great recommendation of dinner spots. Handy to shopping and everything else downtown

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven S
DebKnox, Manager at Hilton Garden Inn Rochester Downtown, responded to this review

Dear Steven S: Thank you very much for taking the time to post your comments and for continuing to stay with us. We look forward to having you stay at our hotel again soon. Deb Knox, Revenue Mgr. More 

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