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Holiday Inn Rochester Downtown

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220 South Broadway Ave., Rochester, MN 55904 (Formerly Rochester City Centre Hotel)
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Holiday Inn Rochester Downtown
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159 Reviews from our TripAdvisor Community

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La Crosse, WI
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked with Holiday Inn for two reasons: one, its location to the Mayo Clinic and two, to earn points for being a IHG member. Medical appointments are never fun, but the stress of an overbooked hotel and condescending staff made the visit so much worse. Our first night, my husband and I were shoved in the smallest and most... More 

Helpful?
Thank jennelliott14
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you very much for writing a review on your recent stay with us. I am sorry for the inconvenience of the receiving our smaller room type, we do our best to move people out of those rooms if we have other rooms available. I am also sorry about not being able to extend your stay with the same reservation.... More 

Level Contributor
6 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel while visiting the Mayo clinic. My room was on the main level right on a corner near the skywalk...it was a noisy spot, when people walked by it sounded like they were in my room. The bed was comfortable, room was of decent size. The room had a fixed window that faced the indoor pool,... More 

Helpful?
Thank Montanafam05
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Montanafam05, We are so sorry that your stay wasn't as good as it should have been. We are very sorry that you didn't like the location of your room. We do our best to keep people away from the louder part of the building, but when we are full it is impossible to do so. We are so sorry... More 

Milwaukee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My colleagues and I stay there when we are in Rochester for work. The only saving grace is that this hotel is conveniently located close to the Mayo buildings and connected by the skyway/subway system so you don't have to brave the bitter cold in the winters to get to local restaurants and/or Mayo. That said, that's where the positive... More 

Helpful?
1 Thank Pr0methean
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Pr0methean, I would like to thank you for your honest feedback on your stay with us here at the Holiday Inn Downtown Rochester. I am very sorry that you didn't enjoy your time with us. We are aware of the issues with the internet, and we are having it worked on in a couple weeks. We are very hopeful... More 

Okla
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

When we visit the Mayo Clinic we typically book with Holiday Inn. They offer a great Clinic discount for those of us who are patients there. Plan to call to book and specifically ask for the rate - I've not been able to get it online or any other way than calling. The beds are comfy, the housekeeping thorough, and... More 

Helpful?
Thank L0ve2TravL4Fun
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Dear L0ve2TravL4Fun, Thank you so very much for you amazing review. It sounds like you sure enjoyed your stay, as much as you could anyways. We are thrilled that you enjoyed your room and the extra amenities that came along with it. We are also glad that you liked our location in the skyway, being close to the coffee shops... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed December 30, 2015

Hotel is perfectly located with indoor walkway access to Mayo Clinic and shops. Hotel staff was friendly, courteous & quick to meet our needs. The hotel is under new management and are making every effort to change the hotels' "average" reviews by training the staff accordingly. The pool was very nice and clean. (a little cold but my 13yo daughter... More 

Helpful?
Thank goyebr
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you very much for the wonderful review you wrote on our Holiday Inn Downtown Rochester. It means a lot to hear that people are noticing the hard work everyone is putting in around here, our staff will be excited to hear about your review. Thank you again for the review, we hope to see you again! More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 15, 2015 via mobile

Very convenient for down town Rochester, Minnesota. Rooms are mostly updated the bathrooms are insanely to small the door opens within inches of the toilet. Shower head was dirty so the water came out of the shower head in all different directions. Making the pressure weak. The bar was ok slow to get drink/refills. Plan to wait for the elevator... More 

Helpful?
Thank RobertGervasi
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear RobertGervasi, Thank you so much for your feedback regarding your stay with us at the Holiday Inn Downtown. I am sorry that the room was not up to the cleanliness that it should be for a Holiday Inn, I will talk with housekeeper to ensure they are checking all shower heads. We have brought on more servers and have... More 

Fairbanks, Alaska
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 10, 2015

Do not stay here! We had a room so tiny I had to put my suitcase in the closet. The elevator next door sounded as though it was in our room as did the man coughing next door. We did manage to move to a slightly larger room. Opened the blinds and the windows were so filthy you could barely... More 

Helpful?
Thank 259Pamel13
Sherri S, Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you very much for taking the time to write a review on our Holiday Inn Downtown Rochester. I am so very sorry that you didn't enjoy your stay. As one of the new managers onsite, I greatly appreciate any and all feedback from our guests. With all new managers here, we are working diligently to get things back on... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed November 24, 2015

Was dried pee on the toilet seat, complained and immediately moved us. Hotel is a little confusing with multiple elevators not going to the same location. Parking is not free, went to use the stairs to try to get to the parking garage and got locked in the stair well as all the doors back into the hotel were locked... More 

Helpful?
Thank Jamie I
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Jamie I, I am so sorry that you encountered not only a cleanliness but also a service issue during your stay with us. We are retraining not only our room cleaners but also our room inspectors to better look for for these items. Since our property is located in the heart of downtown and connected to not only the... More 

Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 9, 2015 via mobile

Came back to try you again.never staying at this hotel again.went to the front desk at 5:45am.The front desk guy is not there.a women was setting up coffee and asked if I had been helped.i wanted to check out.a man came in smelling of marijuana .very inappropriate.we had breakfast during our stay great service.average rooms.but front desk awful.

Helpful?
1 Thank melvin r
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

I am so sorry that you had such a terrible experience with our front desk team member, you are correct when you say that it is inappropriate. I recently joined the hotel as the General Manager on Monday November 9. I am aware that the service has not been what it should be at this hotel. Guest satisfaction is very... More 

Amarillo, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 5, 2015

Stayed for a week while visiting Mayo clinic. The location is great: walked to all appointments at clinic, restaurants, University square shops, Starbucks, Caribou coffee, and St.John the Evangelist Catholic Church on Sunday. The shuttle for the Minneaplois airport and/or Mall of America is in the lobby of the hotel. The restaurant is surprisingly good: several gluten free options, several... More 

Helpful?
2 Thank Bob R
Sherri S, General Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for the wonderful feedback regarding your stay with us at the Holiday Inn Downtown Rochester. I agree that the hotel is in the perfect location for just about anything a person needs to do here in Rochester. The team in the restaurant has been working so hard to give the guest the best experience possible. It... More 

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