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All 54 Rochester hotels

Holiday Inn Rochester Downtown

3.0 of 5 Hotel   |   220 South Broadway Ave., Rochester, MN 55904 (Formerly Rochester City Centre Hotel)
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61%
Ranked #32 of 54 Hotels in Rochester
A recent review
3 of 5 stars reviewed 5 days ago
JQWD South Dakota
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92 reviews from our community

Traveler rating
    26
    29
    22
    7
    8
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28
14
8
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Golden Valley
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

We were scheduled to stay here 4 nights while scheduled for dr. appts. at Mayo Clinic. I knew when we made the reservation, it was a handicapped accessible room, as that was all there was available, and that was okay with me. NO ONE told me there was no window. Too depressing. We were strategizing where we could sit and... More

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Canton
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Nothing fancy here. What was advertised on line is not what we got, no breakfast, no hot tub and terrible service. The pool was cold, the sauna was a joke- fan sucking the warm air out and the door did not seal and had a gap on the bottom, and to top it all off the fridge in our room... More

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South Dakota
Top Contributor
55 reviews 55 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Thankfully they had a room. Very small, two queens by the pool, no outside window. Did have microwave and small fridge. Beds were ok. Heating, cooling ok. No place to really have two people sit. Very tight. Closet hanger was half length. Staff was very good. In a pinch ok.

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Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

JQWD, Thank you for choosing the Holiday Inn - Downtown during your recent visit to Rochester. I am happy that we were able to accommodate your stay. With our second and third level rooms, (surrounding the pool area) do not have outward windows, as they are in the atrium. Levels 4-8, however, have either City or River views. I am... More

Lenexa, Kansas
Top Contributor
110 reviews 110 reviews
11 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

1) The people were fabulous: Nick, Mckala are tops. Michelle, Sharon and Chrissy in the restaurant "Thyme" are SUPER. Michelle especially went beyond expectation and was so so friendly! 2) The elevators are FAST. I mean FAST. For as many floors and guests as there are, those elevators MOVE and I never had to wait more than 15 seconds. 3)... More

Was this review helpful? Yes 2
Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Garfypj, Thank you for choosing the Holiday Inn - Downtown during your recent visit to Rochester. I am so thankful for the great reviews of my team here, as well as the property. I will make sure to share your praise with all of the staff here at the Holiday Inn. I appreciate your kind words and great detail to... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is our first choice when we visit Mayo Clinic and downtown Rochester. The staff has always been friendly and professional. The location is good for Mayo Clinic visitors, providing a nice indoor walk through to the clinics for a bit if exercise; rooms are clean and quiet; parking garage attached to hotel; very good restaurant (both staff and... More

Was this review helpful? Yes 1
Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Charlotte W, Thank you for choosing the Holiday Inn - Downtown during your recent visit to Rochester. I am pleased that you continue to return to this property, and am happy you are pleased with the staff! Thank you for mentioning Thyme Restaurant, as it is such a great place to dine. Should your future plans bring you back to... More

Indio, California
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff works with your schedule when at Mayo clinic, helps with all of the little details you some time forget. Parking access is easy..once you find it ! In house restaurant handy but within other good ones close to downtown.

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Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you for your 5 star rating of the Holiday Inn - Downtown in Rochester. I am so pleased that you enjoyed your stay with us. I am pleased that our staff was able to make accommodations for you, working around your Mayo Clinic schedule. Should your future plans bring you back to the Rochester area, I hope you'll choose... More

Virginia, Minnesota
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I decided to write this review after reading the GM's response to the 1 star given by a guest upset that he did not get a full refund because his business meeting was canceled after he already checked into the hotel. Although I completely agree with the GM that this guest's situation does not warrant a refund, the GM's attitude... More

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Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Nygla, I would like to thank you for expressing your concerns from your stays in 2008 and 2013. While I cannot speak for the staff that was on board during your previous experiences, as the newly appointed General Manager of the Holiday Inn - Downtown, I can assure you that my new team will welcome you with a warm smile... More

Rochester, Minnesota
1 review
5 of 5 stars Reviewed 4 weeks ago

We had our wedding reception at Holiday Inn Downtown in Rochester MN. The staff there was beyond excellent!! Jacqueline Tummons was the lady that helped us get everything in order. She helped us out with the catering, food tasting, rehearsal dinner, and stayed at our reception for the entire duration. I have never had ANY business or company show me... More

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Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Mr. & Mrs. Young, Congratulations on your nuptials! Thank you so very much for your 5 star review of the Holiday Inn - Downtown in Rochester. I am elated to read of how much you enjoyed your experience with our Sales and Banquet team, while hosting your wedding at our hotel. Thank you very much for choosing us! The team... More

Madison, Wisconsin
Top Contributor
144 reviews 144 reviews
17 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed August 16, 2014

Stayed for business 2 nights - pulled into the parking garage and the device read 'Full'. There is a person in one of the exit booths - I explained I was a hotel guest and he raised the arm so I could park - there were limited spots available. This is an older hotel but clean and well maintained. The... More

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Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Thank you for choosing the Holiday Inn - Downtown during your recent visit to Rochester. I am pleased that you accepted my invitation for our IHG Social Mixer, and thank you for being an IHG Member! Thank you for noting the convenience of our property, tucked in the center of Downtown Rochester, in close proximity to the Mayo Clinic and... More

Johnston City, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2014 via mobile

I liked the hotel. We checked in very late on a Wednesday and looked forward to sleeping in a little in the morning. My complaint was that instead of propping the doors open when cleaning a room, cleaning staff go in and out of the room by letting the door slam on the top door latch. This went on repeatedly... More

Was this review helpful? Yes
Jes G, General Manager at Holiday Inn Rochester Downtown, responded to this review

Nova G, Thank you for your recent stay at the Holiday Inn - Downtown. I appreciate the information you shared about the housekeeping staff. I will be using this as a coaching opportunity with the team here, to prevent disturbances in the morning. My Housekeeping manager appreciates your comments, as well. If you make a return visit to Rochester, I... More

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Additional Information about Holiday Inn Rochester Downtown

Address: 220 South Broadway Ave., Rochester, MN 55904 (Formerly Rochester City Centre Hotel)
Phone Number:
Location: United States > Minnesota > Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rochester Downtown 3*
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Also Known As:
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn

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