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Candlewood Suites Minneapolis - Richfield

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351 West 77th Street, Richfield, MN 55423
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Candlewood Suites Minneapolis - Richfield
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Candlewood Suites Minneapolis - Richfield
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98 Reviews from our TripAdvisor Community

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Traveler rating
    21
    33
    25
    12
    7
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (22)
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Reno, Nevada
Level Contributor
135 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The little suite was pretty sweet. It had a lot of appliances and amenities in the room. It was small, but everything was pretty new and the bed was comfortable. The grounds outside the room are older but the rooms make up for it. The shuttle to and from the airport has limited times 8-5 I think, so prepare for... More 

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San Antonio, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here with my husband in July, 2015 for one night. We checked in late and the hotel was totally booked. Even though we had reservations for a king size bed, we were informed by the girl at the desk that there were none available and we would get a queen size bed. She kept referring to our Orbitz booking... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Candlewood Suites on our weekend trip to Minneapolis from Thunder Bay. Although, yes, the lobby was quite tiny (really, who cares, it's where you're checking in) our check-in was nice and quick. We had arrived 2 hours prior to check-in time, but Whitney ensured we had a room to settle into. The room was spacious with... More 

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Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 1 week ago

Two things I want in a hotel; quietness and cleanliness. I got neither in this hotel. My husband is a platinum member, and they placed us in a room facing the freeway, which is extremely noisy, all night. And they may have put a bit of new fixtures in, but the age and lack of care shows. Front staff was... More 

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Travelers are raving about these Richfield hotels

Milroy, Indiana
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I needed somewhere to stay while helping my daughter move to Minneapolis and everything - everything! - was sold out. I booked a queen studio just for me, but after several delays and emergencies my daughter and her friend needed to stay with me. We tried upgrading the room but were told that Candlewood was also sold out, but we... More 

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St. Louis, MO
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

First visit to Minneapolis for ballgame and shopping. Easy location to downtown and Mall of America. Very friendly staff upon check-in and during stay. Room was nicely updated! Bed was comfy, great nights sleep both nights. Quiet area! Walked to breakfast close by. Several places to eat close by. Would definitely stay here again and recommend to others!

Was this review helpful? Yes 1
Goodhue, MN
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 21, 2015

We were told one thing when making the reservation and given a room with less than was promised. We used reward points to pay for it, so I don't know what to say about the price. It was the equivalent to an efficiency studio apartment. The furnishings were sufficient but not luxurious by any means. There's no pool available, but... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Dear Tuesdayshaw, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sorry we fell below your expectations on some aspects of your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be... More 

Woodside
Level Contributor
220 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 19, 2015

Its a wonderful example of a extended stay hotel, with clean nice up to date modern rooms and suites. The bed was super comfortable, and great door closers and window blinds. Whitney at the front desk was very friendly and welcoming. Plenty of parking, and very close to shopping and places to eat. I've read some of the bad reviews... More 

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Milwaukee, Wisconsin
Level Contributor
13 reviews
4 of 5 stars Reviewed June 18, 2015 via mobile

The review earlier, says bugs and roaches and mold UNTRUE! I had reservations at another hotel, but the beginning date in their records was "tomorrow", so I had to scramble to find a room, till 1:00 am. They,were gracious welcoming and helped me with my luggage - I was so tired coming on at 2:00. Room was clean large with... More 

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Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2015

Candlewood Suites is the WORST place anyone could stay at. Since our horrendous stay there and short of suing them, please be warned that this place is full of bugs, spiders, mold. They advertise "free" laundry full of washers and dryers with a terrible stench where roaches are crawling up the walls in the laundry room. My daughter and I... More 

Was this review helpful? Yes 1
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for choosing Candlewood Suites, we are disappointed to hear you did not enjoy your overall experience with us. Your comments are very important to us and we would like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have another opportunity to serve you and exceed your expectations. More 

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