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Candlewood Suites Minneapolis - Richfield

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351 West 77th Street, Richfield, MN 55423
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Candlewood Suites Minneapolis - Richfield
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Candlewood Suites Minneapolis - Richfield
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87 reviews from our community

Traveler rating
    18
    30
    22
    11
    6
See reviews for
19
19
11
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Iowa
Contributor
17 reviews 17 reviews
14 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We really enjoyed this room and the rate was very affordable. Our room was clean, the bed very comfortable, and decor was really nice. Appreciated the shelves in the bathroom. The room layout is convenient and really has everything you need. Would definitely stay here again; no complaints at all.

Was this review helpful? Yes
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

We are happy to hear your room was clean and the bed comfy. We appreciate you taking the time to share your comments and look forward to welcoming you back again soon. More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed at this location on my first night in Minnesota. Clean room very comfortable bed . Suite was laid out very well. Easy access off of the highways and reasonably convenient to restaurants in the area. Downside, no hot breakfast on site, upside value for the dollar spent.

Was this review helpful? Yes 1
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for taking the time to share your comments with us we appreciate it. We are happy to hear your enjoyed your stay and the overall value of the suite. We hope you will choose Candlewood Suites when in the Minneapolis area again. More 

Bayside
Top Contributor
79 reviews 79 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 17, 2015

The hotel is clean. We only stayed one night. Thought it would be nicer. The frig was extremely noisy. Everything seemed to work fine. Just expected a bit more from the reviews and pictures. When checking in, there was no one at the front desk, had to pick up the phone and wait a few minutes. The back door would... More 

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Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for taking the time to post your comments and for bringing them to our attention. We are disappointed to hear we did not exceed your expectations as that is our ultimate goal. We have noted the maintenance issues and apologize for any inconvenience encountered by the side door not operating correctly, please be assured it has been fixed.... More 

Kansas City, Kansas
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2015

We were here for the better part of two weeks. The rooms are spacious and offer the amenities of a full size fridge, cupboards, sink etc. with dishes. The fridge is noisy unless you lift up the bar on the icemaker so it doesn't make ice during the night. We had a separate bedroom with a good amount of space... More 

Was this review helpful? Yes 1
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Dear Susan C, Thank you for choosing Candlewood Suites while in Minneapolis. We appreciate you sharing your comments and feedback with us as well as future guests. We are happy to hear you found our amenities and the suite to your liking. We do hope we will have the opportunity to welcome you again in the future. More 

Surprise, Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 27, 2015

I was there 8 days during my stay. I know they only clean the room once a week but they could pick up the trash more often. Service over all was good except on the weekends. The front desk people in the evening seldom greeted people walking by. Comfortable clean rooms but the beds are getting old. Cannot beat the... More 

Was this review helpful? Yes 1
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Walter M, thank you for sharing your comments we value your feedback. We are happy to hear you find our suites comfortable and clean and the value is to your liking. We are disappointed to hear the staff did not exceed your expectations and for that we apologize. We will be using your comments to highlight areas where improvement is... More 

Trondheim, Norway
Top Contributor
170 reviews 170 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 19, 2014

We stayed for one night at the Candlewood Suites. The room was spacious and consisted out of bathroom, bedroom and a livingroom with kitchen area. For European taste the furnishing is pretty ugly and outdated, the refrigerator made an aweful noise and if it wouldn't have been possible to close the door of the bedroom we wouldn't have slept at... More 

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Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for your comments and candid feedback. We certainly apologize for the maintenance issues in your room and thank you for bringing it to our attention so we can fix them prior to the next guest's arrival. We appreciate you choosing Candlewood Suites. More 

1 review
2 of 5 stars Reviewed September 23, 2014

I am three days short of a 30 night stay. The Director of Sales would not even consider allowing me the monthly rate ($30 difference) less than the weekly rate. I have a reservation for a 39 day stay in late October and I will NOT stay here again. i will actually pay more for another extended stay hotel than... More 

Was this review helpful? Yes
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

JoeW, Thank you for choosing Candlewood Suites for your extended stay. Our hotel cares about all of our travelers and exceeding your expectations is our priority. Perhaps there was a misunderstanding regarding your rate, we have sent you a private message in hopes of resolving the issue to your satisfaction. More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 12, 2014

I stayed at this Candlewood from January thru April this year. This is a very well maintained hotel. Friendly and knowledgeable staff. They kept the area free of all the heavy snow so parking and entry was never a problem. Great weekly room cleaning staff, updated rooms, the beds are so comfortable. They provided shuttle service to the airport for... More 

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Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for your loyalty to Candlewood Suites! We are happy to have been your "home away from home" earlier this year. We are glad you found the staff to be friendly and the services provided met your expectations. Safe travels, when you find yourself in Minneapolis again we look forward to welcoming you back. More 

Oak Harbor, Washington
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 11, 2014

Family and I flew in and out of MSP and we stayed here one night, both coming and going. They have a shuttle that runs on the hour from 8:00 AM until 4:00 PM and it will take you anywhere within a 5 mile radius. I learned that by calling ahead so when we arrived at 9:00 PM we knew... More 

Was this review helpful? Yes
Kristie B, Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Thank you for choosing Candlewood Suites! We appreciate the feedback you shared with us. We are glad to hear our location was convenient and that you were properly advised of our shuttle's hours of operation. Unfortunately, our front desk fell short of your expectations and for this we apologize. Customer service is our number one priority and we will use... More 

Park Rapids, Minnesota
1 review
2 of 5 stars Reviewed September 2, 2014

Let me start with this place has potential to be a great place to stay for a reasonable price with a lot of great ideas that make it unique and I would not have a single complaint if some basics were taken care of. For example we checked in late and I already gave them a heads up that we... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Minneapolis - Richfield, responded to this review

Dear leah w, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are truly sorry for the conditions you experienced during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the... More 

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