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Mystic Lake Casino Hotel

2400 Mystic Lake Blvd, Prior Lake, MN 55372
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Mystic Lake Casino Hotel
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Mystic Lake Casino Hotel
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240 reviews from our community

Traveler rating
    70
    74
    48
    23
    25
See reviews for
43
80
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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New Richmond, Wisconsin
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Despite coming out on the positive side on the casino side, the hotel customer service was horrible. At check in, it took 20 minutes to get the rate we reserved. Then, we left and accidentally forgot our bathing suits in the hotel bathroom and received the most rude, unprofessional treatment possible by the hotel and security staff. We are making... More 

Was this review helpful? Yes 3
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking the time to post your review on TripAdvisor. It is concerning to hear that we did not meet your expectations on your recent stay. As a guest of Mystic Lake Casino Hotel, you have every reason to expect the highest level of excellence in all aspects of your visit. Our sincere apologies for the unsatisfactory level... More 

Minneapolis
Top Contributor
51 reviews 51 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I agree with most of the other reviews. I have been coming here for a decade and it's not nearly as fun as it used to be. I used to be a VIP and you could win jackpots every now and then and now you can't buy one. While they may be "regulated" they are way tighter than Vegas. The... More 

Was this review helpful? Yes 3
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for taking time to review your stay, we welcome all feedback and the opportunity to improve our service and facility. It is great to hear that our team members are helpful and friendly; and that you enjoy the show room, pool, and spa. We are looking forward to offering a new and fresh look in our rooms with... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Mystic Lake Casino Hotel, it was a wonderful place to stay. Hotel staff are very helpful,friendly, always willing to help with either directions or informations about the casino. Rooms are clean, not much noise but we did stay on a higher floor. No smoke smell in hotel room and beds are soft, comfortable. The Casino was... More 

Was this review helpful? Yes 2
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Wow -- what a great review! Thank you for taking the time to share your experience. We are thrilled to see you found our team members helpful, our rooms comfortable and the food remarkable. We will make sure your comments are shared through the departments. Mystic Lake Casino Hotel strives to be the best place for entertainment in the Minneapolis/St.Paul... More 

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 22, 2015 via mobile

While this casino is the biggest and probably nicest in Minnesota it also one of the tightest in terms of payouts. With all of the recent upgrades made to now serve alcohol it seems the payment plan is via tighter slots and less rewards through their loyalty program. As a gold level player I am lucky to earn $10 in... More 

Was this review helpful? Yes 4
MysticLake, Social Team at Mystic Lake Casino Hotel, responded to this review

Thank you for the feedback, Tony. We take great pride in providing world class gaming, exceptional amenities and creating experiences our guest’s value. We are sorry to hear you don’t value Club Mystic. We have passed along your feedback. In regards to gaming, we are highly regulated, both by the Gaming Commission and the State of Minnesota. Our Compact with... More 

Travelers are raving about these Prior Lake hotels

Chippewa Falls, Wisconsin
Contributor
16 reviews 16 reviews
12 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed March 17, 2015

Mystic Lake is the biggest casino in the upper Midwest. They have by far the biggest slot selection and the most to do, other than gamble. I have to say Little Six pays much better and is where you will find the 'locals'. Well, I'm with the locals on this as this is a much more liberal casino. I have... More 

Was this review helpful? Yes 3
MysticLake, Social Team at Mystic Lake Casino Hotel, responded to this review

Thank you for expressing the kind words regarding our property and amenities. We take great pride in providing comfortable rooms, world class gaming and top notch service. We are sorry to hear about your unfortunate luck on our slot machines. As you mentioned, we are highly regulated, both by the Gaming Commission and the State of Minnesota. Our Compact with... More 

Charlottesville, Virginia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 17, 2015

My wife and I always make it a point to spend a night or two here while visiting her family in Minnesota every year. A couple years ago they finally changed their alcohol policy and you can now purchase alcohol on-site (I still think you should drink for free while you're gambling). The drink are way over-priced. It's definitely worth... More 

Was this review helpful? Yes 2
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for your kind words and feedback, and for the privilege of hosting you for your Minnesota getaway. We think you will be very happy with our new rooms upon completion of our hotel renovation, they will be beautiful! We are pleased that Mystic Lake Casino Hotel was able to provide a wonderful experience and I surely hope you... More 

Top Contributor
119 reviews 119 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 13, 2015

We stayed at this hotel for two nights. The hotel is nice and so are the bars and restaurants. The staff was good also. When we checked in, we requested a room with a pullout. We were told only the King rooms had pullouts. The room we were given did not, and we had to rent a roll away. The... More 

Was this review helpful? Yes 2
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you very much for staying at Mystic Lake Casino Hotel. We are happy to know that you view Mystic Lake Casino Hotel as a nice hotel and enjoy the many amenities we have to offer. However, we would like to offer our sincere apologies for the noise disruption you experienced. Please do not hesitate to call the front desk... More 

Scandia, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2015

We took a short road trip to Shakopee and spent the night in a hotel near Mystic Lake Casino. our family decided to have dinner there and afterwards a couple in our party were going to play in the casino so I asked a worker if there was an arcade for kids on-site as I thought I would take the... More 

Was this review helpful? Yes 1
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

We are so sorry to hear about the unfortunate experience you had with a member of our staff. We strive to create experiences our guest's value. Even though Mystic Lake Casino Hotel is considered an adult entertainment venue, we very much welcome families. Unfortunately, we do not have an area where minors can play while adults game onsite, but the... More 

Grand Rapids, Michigan, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2015 via mobile

I typically don't like writing reviews but after our group stay I decided I should. I travel often for work so I have experience on how hotels operate and this stay does not align. I stayed here for a convention and upon arriving I was informed that the rooms don't come equipped with fridges and its first come/ serve basis.... More 

Was this review helpful? Yes 1
MysticLake, Manager at Mystic Lake Casino Hotel, responded to this review

Thank you for bringing your experience to our attention. Please accept our sincere apologies; we pride ourselves on the quality of our hotel and the service we provide so we take your comments very seriously. With our upcoming renovations we will have refrigerators in all of our rooms, so there will be no more availability issues. Unfortunately, Room Service is... More 

Prior lake
Reviewer
5 reviews 5 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed March 2, 2015 via mobile

Went with a group of ten people for the night and everyone lost between 200 and 1200 bucks in less than 4 hours. In my opinion mystic lake is the tightest casino by far that I have ever been to. All of minnesota seems to be bad compared to Las Vegas and Wisconsin. I don't know if rg state even... More 

Was this review helpful? Yes 4
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