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BEST WESTERN Plymouth Hotel & Conference Center

3.0 of 5
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2705 Annapolis Lane, Plymouth, MN 55441 (Formerly Best Western Kelly Inn)
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1 room 1 guest
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BEST WESTERN Plymouth Hotel & Conference Center
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211 Reviews from our TripAdvisor Community

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Traveler rating
    63
    69
    38
    24
    17
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116
22
5
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (211)
  • Mar-May only
    (53)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (40)
All months
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Bathroom was absolutely horrible. Told staff at check out and they seemed non-interested. I sent an email to area manager and have had no response. carpet was coming off wall near a/c-heat unit, found a pair of shoes that were NOT ours under one of the beds. Overall, will NEVER stay there again!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Grand Rapids, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Awful! I can't believe Best Western has their name on this hotel. Dirty,,bugs, broken A/C broken hot tub plugged toilets shower curtains, didn't clean room, carpet was so filthy my feet turned black and the carpet was wet and stunk.

Review collected in partnership with Best Western

Was this review helpful? Yes 1

Travelers are raving about these Plymouth hotels

minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This place has become a dump! The hotel has been advertised that a renovation has been in progress since March. Wrong. Spa broken, pool area a mess, and overall a dirty Motel. Not much good to stay about this place. Employees agree - hotel has gone south. Stay elsewhere.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Oklahoma City, OK
Level Contributor
287 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for three nights and it was acceptable for us. We enjoyed the breakfast. There was a good assortment of things offered ... not the normal fare: string cheese and greek yogurt were a couple that stand out. They also had sausage and eggs as well as bagels, sweet rolls, waffles, etc. We did not try... More 

Was this review helpful? Yes
London, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

We previously stayed here a few years ago and loved the interactive pool area for the kids, but the rooms were dank and a bit gross. But since the pool had changed management and done renovations we thought we'd give it another shot since the kids really loved the pool last time. Big mistake. The water in the pool was... More 

Was this review helpful? Yes
Stacy_Goode-AM, General Manager at BEST WESTERN Plymouth Hotel & Conference Center, responded to this review

Dear Mandy1245 Would you please contact me directly at the hotel. I would like to discuss the specifics of your stay. The content of this review is of great concern to us! Thank you in advance Stacy Goode Area Manager 763-553-1600 More 

Sheldon, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

I was expecting more from this hotel. The room wasn't very clean and the towels were covered in something. It was disgusting. That was quickly taken care of after a trip to the front desk but there is no reason the towels should have ever been so gross. & my children were extremely excited about the pool only to find... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just wanted to finally take the time to say that my husband and I brought our three small children here for a little family get a away. Our children range in ages of 1 to 4. We arrived on a Friday and left out Monday morning and there isn't a single negative comment I can think of. As soon as... More 

Was this review helpful? Yes
Stacy_Goode-AM, General Manager at BEST WESTERN Plymouth Hotel & Conference Center, responded to this review

I truly appreciate the time you have taken to let us know how your stay was. It is always important to hear comments from guests about our hotel and our employees. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. We hope to see you... More 

Reading, Michigan
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

All good except for smoking at the entrance/exits doors and the eggs/sausage at breakfast were not good. Otherwise it would be very good. Staff extremely friendly and helpful. Restaurant very good. Very nice suite if you need extra room. Allow extra time to arrive or get to your destination--lots of construction all over this area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Stacy_Goode-AM, General Manager at BEST WESTERN Plymouth Hotel & Conference Center, responded to this review

I truly appreciate the time you have taken to let us know how your stay was. It is always important to hear comments from guests about our hotel and our employees. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. A hotel is defined by... More 

Lake Forest, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This place was horrible from the word go. My wife and I drove from Southern California to Minnesota and back. This was absolutely the worst and the most expensive place we stayed in. The room smelled like an old ashtray with a feeble attempt to cover up the smell with Fabreeze. The carpet you don't want to step on with... More 

Was this review helpful? Yes 1
Stacy_Goode-AM, General Manager at BEST WESTERN Plymouth Hotel & Conference Center, responded to this review

I want to apologize for the issues that you had at our location. We are working very hard to build the correct team at this hotel. Please call me at 763-553-1600 so we can discuss the specifics of your stay and work towards making this right for you! Thank you in advance! Stacy Goode Area Manager More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I saw the disclaimer regarding remodeling but that does not give permission to stop cleaning rooms! I found things behind the chest/dresser and refrigerator that were not mine along with food pieces etc under the beds - gross

Review collected in partnership with Best Western

Was this review helpful? Yes
Stacy_Goode-AM, General Manager at BEST WESTERN Plymouth Hotel & Conference Center, responded to this review

I want to apologize for the issues that you had at our location. It sounds to me that the room that you were in clearly needs some attention. Please call me at 763-553-1600 so we can discuss the specifics of your stay and work towards making this right for you! Thank you in advance! Stacy Goode Area Manager More 

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Hotel & grounds (14)
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Hotel & grounds (1)
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