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Holiday Inn Hotel & Suites Owatonna

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2365 43rd Street NW, Owatonna, MN 55060
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Holiday Inn Hotel & Suites Owatonna
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Holiday Inn Hotel & Suites Owatonna
Holiday Inn Hotel & Suites Owatonna
Holiday Inn Hotel & Suites Owatonna
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132 reviews from our community

Traveler rating
    31
    41
    26
    17
    17
See reviews for
72
4
2
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Burnsville, Minnesota
1 review
1 of 5 stars Reviewed yesterday NEW

My room was ok, pretty standard. My problem was at the pool. A guest there was shaving the dead skin off of her feet with a pedicure razor and throwing it on the pool deck. When I brought this to the attention of the pool staff and later the management nothing was done. I was told by management that there... More 

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Farmington, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed with my fiancée and 4 friends. The family suite was awesome, the restaurant was nice, server at the restaurant was amazing (breanne i think was the name?), arcade was fun, but the water park could've been better. Looking forward to go try the waterslide but was told it was closed due to "not enough lifeguards on duty". We've... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear Valued Guest, Thank you for taking the time to write your review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you liked your room accommodations and enjoyed the service at the restaurant. However, we regret letting you down on some aspects of your stay. We have taken note of... More 

Minnesota City, Minnesota
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at hotel for a week and we repeatedly had to ask for the room to be cleaned and even when asked, it wasn't always done. The restaurant at the hotel is less than average with food that doesn't taste good and cheap salads.

Was this review helpful? Yes
Rochester, MN
Top Contributor
99 reviews 99 reviews
43 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed February 8, 2015

Our family spent two nights here recently....2nd stay at this hotel as we also stayed here just about 1 year ago. And this stay was improved. Upon check in, was acknowledged as a Plat member and offered 500 ihg pts, bar drink, or trail mix + water. Nice job desk staff. Not offered an upgrade as the hotel seemed booked... More 

Was this review helpful? Yes
Matt S, Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear AdvoChampion, Thanks for staying with us again and for the kind comments. Very happy to see that you enjoyed your Holiday Inn experience the second time around. Your concerns with the water park staff have been addressed. We appreciate you taking the time to share your thoughts and we hope to see you again soon. At your service, Matt... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 30, 2015

I don't know where to start. The bathroom in our room appeared to be unclean with random stains on the walls of who knows what. The bathtub wouldn't fill up because the bathtub stopped didn't work properly which made it hard for me to give my two children a bath after swimming. The pool was fun for the kids but... More 

Was this review helpful? Yes 2
Daren W, Guest Relations Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear Arvander, Thank you for your feedback. We are sorry to hear about your experience with us. Please feel free to contact the hotel and ask for the Manager on Duty to further discuss your issue regarding the staff so we can better our services in the future. Thank you and we would love to hear from you soon. At... More 

MN
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 17, 2015

It started with our prepaid reservation...that went well. The young woman who checked us in was not very friendly. When we inquired about a roll away, as we had 1 additional child added to our swim/room package, we were told it would be another $20.00. Even with our members perk card? Yes. Okay , skip it. Well we should have... More 

Was this review helpful? Yes 1
Daren W, Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear genejamier, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our ownership so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 7, 2014

I stayed here with my two children for my younger son's birthday. We had a blast and honestly my only complaint would be with the life guard staff in the water park. The life guard staff appeared young, high school students perhaps, and they all hung out around the concession stand. My kids got the whistle blown at them for... More 

Was this review helpful? Yes 2
Daren W, Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear Momwithyoungsons, Thank you for taking the time to share your input on your recent visit to the Holiday Inn. I would like to apologize on behalf of the Holiday Inn& Suites for the behavior of the employees you mentioned. I've brought your concerns to the water park manager and this will be rectified. I hope you will visit us... More 

Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 22, 2014

Made reservation couple weeks prior to stay. Got a decent rate but then decided to call back and get free breakfast for a few dollars more but also had to commit to a no cancelation policy. Was told reservation was updated. At check in hotel front desk staff said it wasn't in their system, even with the confirmation number. They... More 

Was this review helpful? Yes 1
Daren W, General Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear KBFAB, Thank you for taking the time to leave such a detailed review. I am happy to hear your kids enjoy the water park. I am deeply sorry you received service that was less than satisfactory. This is not the type of service you should expect from our hotel. Your feedback is very important to us. We take all... More 

Elk River, Minnesota
Contributor
19 reviews 19 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed November 17, 2014

I was at a function at the Holiday Inn in Owatonna this past weekend and the behavior of one of the employees was down right nasty. Friday afternoon and evening she patrolled the conference room over and over to make sure nobody brought in soda or drinks of any kind. Couldn't even have bottled water, let alone a snack! She... More 

Was this review helpful? Yes 1
Daren W, General Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear Lynnann S, I would like to apologize on behalf of the Holiday Inn & Suites for the behavior of the employee you mentioned. Although we do not allow outside food and beverage to be brought in to the banquet area, we do have a full service restaurant and gift shop available for the needs of our guests. We also... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

We are staying here for business meetings and everything's right about average. We've eaten at the Resturaunt here and I woul give the food 2 stars but the service and bar 4-5! The exhaust fan in our room didn't work and there seemed to be 2 settings on our heater, hot or off so the temp in the room wasn't... More 

Was this review helpful? Yes
Daren W, General Manager at Holiday Inn Hotel & Suites Owatonna, responded to this review

Dear YourBiggestCritic1, Thank you for staying with us during your business trip and for completing a review. I have shared your comments with our maintenance department and the kitchen manager to correct the issues you encountered. I hope you will return with your children to enjoy the waterpark. Sincerely, Daren Wradislavsky, General Manager. More 

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