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BEST WESTERN PLUS New Ulm

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2101 S Broadway St, New Ulm, MN 56073-3953 (Formerly Holiday Inn New Ulm)
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BEST WESTERN PLUS New Ulm
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BEST WESTERN PLUS New Ulm
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17 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (5)
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Melbourne Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

excellent stay at this hotel. breakfast was great. staff was very friendly and helpful. rooms were clean and neat. Would definitely recommend this hotel to folks visiting in the area. Don't really like that you are required to enter 200 characters.

Review collected in partnership with Best Western

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New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We got the last available room at this hotel in New Ulm. I usually avoid chains because they feel so generic, but this hotel did not feel that way at all. Staff was prompt, professional and friendly. Room was great - clean, lots of towels, breakfast was the usual but room was clean, food was fresh and all in all,... More 

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you so much for your 5 Star review. The entire staff is pleased to hear that you found our hotel a "great experience". Our hope is that all of our guests will have the same great experience that you enjoyed during your stay. Thank you again and we hope to be of service to you again in the very... More 

Parkers Prairie, Minnesota
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is such a mixed review. Check in was very slow. The man checking us in seemed so confused and was very slow then he gave us the wrong type of room then when we came back to change rooms said his coworker had made the mistake. Then we were told the new room overlooked the pool but it overlooked... More 

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for sharing your comments and concerns regarding your experience during your recent stay with us. We are deeply sorry that the check in process did not go better for you and we want you to know that we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Rock Valley, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My first choice when staying in New Ulm. Full service hotel but also have complimentary breakfast in AM. Pool area is nice and kids love the options. Have stayed here several times when it was a Holiday Inn and did not know what to expect when it changed to a Best Western but I only saw improvements. Will be staying... More 

Review collected in partnership with Best Western

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BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for your review. We are very pleased to hear that you found the improvements to our Pool Area and the addition of a Complimentary Hot Breakfast as great additions to our facility. We appreciate you sharing your comments and hope to see you again real soon. Thank you. More 

New York City, New York
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed one night at the Best Western Plus in New Ulm, MN for my cousin's wedding and it was a fine stay. We were part of the wedding party, so our room #285 (right outside) was a convenient spot for us. It's a lovely, clean hotel with a very accommodating staff. The rooms are perfectly adequate and clean. There... More 

Was this review helpful? Yes 1
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for your five star review of our hotel. We appreciate that very much. So glad to hear that you found our hotel a great value, with great accommodations and most of all, a great staff. Melissa does a great job for us along with our entire staff of associates who all strive to exceed our guest's expectations. It's... More 

Indianapolis, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were treated like family and couldn't have been more pleased. The excellent front desk folks made great recommendations of places and sites to see. The breakfast staff was great and extremely helpful since I use a cane to get around. It was almost like having breakfast in bed!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you very much for your five star review. Our entire staff is pleased to hear that their friendliness and outrageous guest service was appreciated by you. Our number 1 goal is to exceed our guest's expectations and keep you coming back to visit over and over. Thank you so much for your comments and we hope to see you... More 

Grinnell, Iowa, United States
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, refurbished, nice hotel. Beds were good - we like firm. Nice, clean shower. Pool was large, and breakfast good. Staff courteous - would recommend others to stay. Quiet in the first floor rooms, even though lots of kids in the halls. Rooms large enough to work or relax.

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. We are pleased to hear that you found our hotel clean, comfortable and friendly. The new mattresses are getting great reviews as well, thank you for your feedback. Thank you so much and we hope to see you back again soon. More 

MN
Level Contributor
227 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Best Western Plus in New Ulm because we were attending a wedding in the area. We appreciate that our request for an early check-in was honored so that we could change clothes quickly before heading to the wedding. We returned to our room at 12:30 AM and found that it smelled like old smoke. Evidently, the... More 

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BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for taking the time to complete the survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we have taken steps to professionally freshen the room you stayed in. I hope that you will consider staying with... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Our city is very loud & crowed July 4th week-end. Which is no longer for us. So we headed the opposite direction to quiet New Ulm. Hotel is very old but has been nicely updated. Carpet-furniture - Baths. Nice breakfast area. The only downside was room was only partially re-done. Bed was made but towels not picked-up or replaced. Coffee... More 

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for a girl's weekend and were disappointed. We were led to believe the hotel was centrally located and we could walk anywhere we wanted to go. In truth it was about 8 minutes drive to the downtown shopping & restaurants. The Whirlpool was horrible. 4 of 16 jets "worked" but they were so deafeningly loud you could not... More 

Was this review helpful? Yes
BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review

Thank you for your review of our hotel during your recent visit to the New Ulm area. We are very glad to hear that you found our guestrooms clean and comfortable as our staff works very diligently to provide. We will definitely look into the whirlpool situation to correct any mechanical issues to provide a better experience in the future.... More 

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