Had room with hot tub. While using the tub I noticed bugs swimming . . . Bathroom tub was also dirty. Told the front desk and was told, that's funny, we never have had a problem in "that room" before. Then was told, I suppose your looking for a discount! Nobody ever apologized. Will never stay at this rude &...
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I am very sorry that you experienced a problem with your room. Anytime a problem exists our front desk staff is trained to remedy the situation immediately. If you had brought these matters to our attention we would have certainly offered to move you to another room that was satisfactory and measured up to your expectations of cleanliness. If we...