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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minnetonka, MN 55305
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Minneapolis West Hotel
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215 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Minneapolis West Hotel
See the most recent reviews
New York, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 18, 2013

I've been traveling to Minneapolis for work for the past 2 months and have stayed weekly at the Sheraton Minneapolis West. I do enjoy the level of service that has been given consistently on a weekly basis, as the staff in all aspects has been great in catering to needs, requests, and any concerns. The complimentary YMCA gym is a... More 

Was this review helpful? Yes 1
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

First I would like to apologize for the accident. Thank you for giving us another opportunity to show you how much you really mean to us. We will continue to work hard so that you enjoy your stay each visit. I am glad you enjoy our property and the overall service. Please let us know if you ever need anything... More 

North York Moors National Park, United Kingdom
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 15, 2013

Stayed in this hotel for a business trip. All of the admin staff were very helpful and the front desk staff added a smile and some humour. Unfortunately this demeanour was not carried through to the breakfast staff who proved to be humourless and did only as much as they needed to. To counter that breakfast was more than adequate... More 

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

I am glad our front desk could be so helpful and kind! I apologize that the food and restaurant staff were less than satisfactory. I will be sure to discuss your comments with my Food and Beverage Director. Thank you for discussing the improvements needing to be made. Your comments are used as a valuable tool in monitoring our performance.... More 

Milwaukee, Wisconsin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2013

We had a very nice experience at this hotel. The complimentary coffee in the lobby and water bottle in the room is a nice touch. We had to take our dog on this visit and we were very happy to stay at such a nice hotel with him. The only complaint is there are no garbage cans available in the... More 

Was this review helpful? Yes 1
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for your kind words. We are glad you had a nice time at the Sheraton Minneapolis West. Our staff is working hard to continue to provide the best service for all our guest's. We hope to see you back soon! Neil Russell Front Office Manager More 

Eagan, Minnesota
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 5, 2013

This was the fourth Sheraton we stayed at within a 10 day stretch. We stayed on the Club level floor and paid $20.00 to access the Club Room. It was a fight for the keys to properly work to gain access. Staff admitted they had told management and the issue was not promptly dealt with. No computer in Club Room,... More 

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Our team works hard to make sure that our guests feel well taken care of and completely comfortable during their stay with us. We try hard to ensure that the smallest details are already taken care of before you check in, but it sounds like we missed more than a few during your visit. That's disappointing to hear, and we... More 

Minnetonka, Minnesota
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 29, 2013

I stayed here on very late notice due to a power outage in my area that day and they were very accommodating and the price was great! Great location too - Redstone is 200 yards away which is an upscale restaurant/bar with great appetizers.

Was this review helpful? Yes
Neil R, Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for staying with us. We are glad we could accommodate your requests while staying with us. Thank you for letting us know your thoughts. Please visit us again soon! Neil Russell Front Office Manager More 

St. Cloud, MN
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 21, 2013

We have stayed at the Sheraton West before, but were disappointed in several things this time. The tub did not drain so when one took a shower you were ankle deep in water. Many times on the tv said "no signal" even for local channels. The pool was somewhat cold and the hot tub was luke warm. As a result... More 

Was this review helpful? Yes
Neil R, Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for your comments. I apologize for the issues you experienced while staying with us. Can you remember the room number you stayed in? Our maintenance team does routine inspections on all our guest rooms to try and prevent these issues from reoccurring. We want kids to have fun at our hotel but we also want our adult guests... More 

Rush City, Minnesota
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed June 6, 2013

Nice hotel. Should be shown as "Sheraton Ridgedale/ or Minnetonka, since this is the actual location. That would be more descriptive to travelers to get to where they really want to be. The rooms are very nice and quiet. Hotel on the location is $$$ but really worth the expense... I will be staying at this hotel next week as... More 

Was this review helpful? Yes 1
Neil R, Manager at Sheraton Minneapolis West Hotel, responded to this review

Hello, Thank you for staying with us and for selecting us as your choice hotel! I like your idea and will provide my sales team with your comments. Please come back this summer and check out some of the local summer attractions. We appreciate your comments and thank you for your time. Neil Russell Front Office Manager More 

Winnipeg, Manitoba, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 3, 2013

I bought the hotel off of Hotwire so I did not "choose" it. But I will be a return visitor. The location is great - you can walk to a mall right across the street (you DO NOT HAVE have the busy traffic though) Target and restaurants near by maybe 2 blocks away. The hotel is spacious and quiet with... More 

Was this review helpful? Yes
Neil R, Manager at Sheraton Minneapolis West Hotel, responded to this review

Hello, We are so glad you had a nice time with us. Thank you for your taking the time to comment on your visit to our hotel. We hope to see you back soon! Neil Russell Front Office Manager More 

Boston, Massachusetts
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 28, 2013

I stayed at this hotel for my cousin's wedding. The first morning the toilet in my room was running, so my sister and I called the front desk to have someone come up to fix it. A few hours later, it was running again, so we called again to have someone fix it. The next day it began to run... More 

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

I would like to apologize for the less than perfect stay. It looks like we had some communication issues while you stayed with us. I will speak with all departments to make sure we respond to guests needs promptly. I will take a look at our logbook to follow-up on the room you stayed in so that we can fix... More 

Boston, MA
1 review
5 of 5 stars Reviewed May 28, 2013

Stayed here over Memorial Day weekend with my wife and 4-year old twins. Had a wonderful overall experience. It's not the newest hotel but the rooms are spacious and clean and the staff is quite friendly. The breakfast staff, in particular, made a huge deal over my kids. There was a wedding going on, so I'm sure that they were... More 

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for the time you took to comment on our hotel. We are in the process of upgrading our internet connection so you will see a change soon. I will coach our staff to provide better direction for our guests when IT is not available. We will continue to monitor the noise so that we can reduce the noise... More 

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