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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minnetonka, MN 55305
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1 room 1 guest
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Sheraton Minneapolis West Hotel
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215 Reviews from our TripAdvisor Community

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Traveler rating
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    79
    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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    (58)
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Deming
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a first floor room around the corner from the pool, with a balcony that looked out to a lake. Being close to the pool presented a noise issue, as the staff didn't make sure kids were out of the pool by 10 pm. The patio was a nice place to sit during the day. At dusk, the mosquitoes... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Janet C, Thank you very much for your valuable feedback. I am glad to enjoyed the hotel. I have noted your comments regarding the bar staff and pool and will be following up internally. Thank you for choosing to stay with us. Look forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Torrance, California
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Once a year I attend a business meeting in the area, so I stay at this hotel every July. This year they were redecorating. The updates are nice and it's good to see the investment made in a great location run by a really nice staff. While I'm there in July, the indoor pool must be very popular in the... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Denise O, Thank you very much for your kind words. I am glad you enjoyed the hotel and noticed the changes. Looking forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Excellent, good place to stay there. The mall is in front of the hotel. The service is very good. Employees very polite. The lounch room for specific users is great. If you will be there, don't forget to stop there

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Gustavo M, I am very pleased you enjoyed the hotel and the services provided by the team. Appreciate your compliments. Please come back and see us soon. Sincerely, Shawn Nayyar, General Manager More 

Middleton WI
Level Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property may look like your basic run of the mill business hotel but it so much more. Beautiful interior, clean, quiet with great staff. Rooms are big. Bed is super comfortable. It has everything you need such as onsite dining with a mall across the street. Convenient location too. Do not overlook!

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, I am glad you enjoyed the hotel. We appreciate you staying with us. Come back and visit us soon. Sincerely, Shawn Nayyar, General Manager More 

Minneapolis, MN
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I am a Starwood Member & have been for years. I expect much better out of their properties. I stayed here with my son this past weekend for a getaway. I booked a Club-Room online. When I arrived, I was told I did not book the Club Room, she said it would be $40 more & immediately charged my card... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear daisymae531, Please accept my most sincere apologies for the inconveniences you experienced during your stay. Appreciate your candid feedback which I will share with the team. Hoping you will give us another chance. Look forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Irapuato, Mexico
Level Contributor
11 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The bed was great! Linens were spotless and soft. The down point was the shower not too much water coming from it. Air conditioning needs maintenance. Rooms are quiet. The pillows are one of the best.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Eduardo G, Thank you for choosing to stay with us. Appreciate your feedback. Glad you enjoyed the beds. I will certainly follow up on the areas where we could have done better. Look forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Omaha, Nebraska
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago

WIFI is only free if you want to browse and email. When I booked the room on Expedia the site stated 'Free WIFI'. However, the hotel has a tiered system of WIFI access, and only the crappiest level of access is free, so you have to pay extra to stream content or download anything. Just a tad bit dishonest in... More 

Was this review helpful? Yes 1
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear CletusMaximus, Thank you for taking the time to give us your candid feedback. I will review your comments internally with the team. Appreciate your stay with us. Sincerely, Shawn Nayyar, General Manager More 

Boston, Massachusetts
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 27, 2015

Stayed last night. Let's get the good points out of the way first: staff polite, friendly and attentive (a given as this is Minnesota); property appeared to be completely redone; rooms clean, well-appointed, premise smelled nicely of fresh paint and polish. The free breakfast is minimal. Sheraton Club, although comfortably appointed, is nothing exclusive; children running around and adults in... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear SwedishForMe, Thank you for choosing to stay with us. I truly value your feedback. Please be assured that you will have a non-poolside room on your next visit. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

Nanjing, China
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 23, 2015

The price point was not bad for my room at around $150 and typical amenities that come with that in a U.S. hotel. My room was missing an ironing board and towel was not clean. The fit/finish of the room was more Holiday Inn Express - but the bed was super comfortable and room was quiet. You will be fine... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Paul F, Thank you for choosing to stay with us. I sincerely appreciate your patronage and your feedback. Best Wishes, Shawn Nayyar, General Manager More 

1 review
5 of 5 stars Reviewed July 14, 2015

Our whole familystayed here for a wedding. The rooms and beds can not be more comfortable, actually hit snooze on the alarm! The staff in every dept. were always smiling and upbeat and loved to converse. You can not beat the breakfast buffet, be sure to try it out. The friendly servers are witty and fun, a great way to... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Stacy W, Thank you so much for staying with us. I am very glad that you enjoyed the hotel and the team. Please come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

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