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Minneapolis Marriott Southwest

3.5 of 5
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5801 Opus Parkway, Minnetonka, MN 55343
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Minneapolis Marriott Southwest
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Ranked #4 of 7 Hotels in Minnetonka
A recent review
3 of 5 stars reviewed 6 days ago
tonypct Southwest Connecticut
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177 reviews from our community

Traveler rating
    65
    71
    26
    10
    5
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24
32
9
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southwest Connecticut
Top Contributor
84 reviews 84 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I recentlyu stayed at this hotel for four nights for a company wide meeting. Overall, it is a decent place. I thought the food was good, not great, good. The service was exceptional. The staff was incredibly polite and responsive to our needs as a group as well as our individual needs. Check-in and check-out was quick and accurate. I... More 

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James P, Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for taking the time to review our property. We really appreciated your feedback. I am glad to see your stay was enjoyable and that you were able to experience the great hospitable team we have on property. They really make a difference, we got some real gems here! I hope you get the opportunity to come back in... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is very personable. Front desk very caring and chipper. Haley in particular making my silver status unique with snacks and book to take home. Enjoyed room service, great new chef. Thank you will be back again.

Was this review helpful? Yes
James P, Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for the great review of our property and staff. We are proud and thankful for the wonderful and hospitable team we have put together. We are dedicated to providing the best customer service and I am glad to see we meet your expectations. I will share your feedback with our Chef, Hayly and the front desk team as... More 

Faribault, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Once we arrived in our room I had to call the desk to find out about W-Fi. According to all information I had read, as an Elite Member, it should have been included at no charge. The lady at the desk was very rude and advised me I had to pay the $11 or $16 fee for Wi-Fi. Since when... More 

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James P, Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for taking the time to provide feedback about your experience at our property. I am sorry to hear of the challenges you experienced during your stay with the internet, service and amenities. We provide ourselves on delivering great customer experience and I will certainly be addressing with our team to ensure this was a one time occurance. Our... More 

Anmore, BC
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has the best Front Desk staff that I have ever experienced. Although there were problems with my stays, this staff went above and beyond to resolve the issues. In particular: Irene, Megan, Allison, Chris and Hayly. They deserve recognition from the hotel for their continued efforts.

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James P, Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for the kind review of our front desk staff at the SW Marriott. We think they are great as well and I am so glad to see they took great care of you during your stay even in the midst of a few issues. I will be sure to share your feedback with the team as they will... More 

St.Cloud, Minnesota, United States
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a really nice hotel with great rooms. The location was great for the event we wanted to attend, and the staff were friendly. Unfortunately we just had too many problems, and something you wouldn't except from a Marriott. We paid for a suite, but they did not have any blankets for the sofa bed. When we requested one... More 

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James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for taking the time to review our property and providing the feedback about your stay. I am pleased to hear that you view us as a nice hotel, pool & sauna that also provides a great room and location for meetings. We do pride ourselves on the great staff we have and the hospitality they provide daily. I... More 

Superior, WI
Top Contributor
206 reviews 206 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed one night in the hotel, and spent the next day hosting an education conference in the ballroom and nine of the breakout rooms. The hotel grounds are very nice, clean, and welcoming. The hotel room was in excellent condition. No cleanliness issues, and nothing requiring attention from maintenance. Comfortable bed. The food and service provided by the hotel staff... More 

Was this review helpful? Yes
James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for the nice evaluation of our property. I am glad you got to enjoy all our amenities and that you found our property clean, welcoming and in good condition. We have one of the top chef's around and I am happy you got to experience his teams culinary expertise. We look forward to hosting you brilliantly in the... More 

Gretna, Nebraska
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Not only was our room not ready when we arrived we waited the hour for it be ready and were told that it would be ready soon. If check in is suppose to be at 4:00 and we arrived at 5:00 wouldn't you think there would be some accommodations for a guest. However in our case we had to sit... More 

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James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for taking the time to share your feedback with us. I am sorry to hear that your check in experience was less than satisfactory and that you had to wait such a long time to get into your room. We pride ourselves on making sure our customers are taken care of brilliantly and I am disappointed we did... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I have hosted events here for the past six years (ranging in size from 25-85 attendees) and have always been very pleased with the facilities, the catering and event staff, and the ease of the planning process. This was no exception. Outstanding all around. The staff was helpful, responsive, and very kind. I like that parking is so easy for... More 

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James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for providing such a wonderful review of our facility. We pride ourselves on delivering memorable events and great service and I am glad to hear we delivered on just that. We are close to finishing our modernized rooms and I am excited you got a chance to experience one. We are also in the process of changing out... More 

Oldtown, Idaho, United States
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have stayed 3 times this year and find the staff very helpful and courteous. They have been going through a remodel so it can be a bit noisy during the day but the work crews stop around 5. Room service food is provided by the hotel restaurant called Stacy's which I highly recommend. There is not free WiFi but... More 

Was this review helpful? Yes
James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for taking the time to provide feedback on our property and highlighting the great staff we have here. We do appreciate your patience during the time we are modernizing our property. It will look fantastic upon conclusion! I will also share the comments about the food in room service as our chef will love to hear about your... More 

Top Contributor
57 reviews 57 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

Can you say perfect check in and into my room fast as I have ever experienced! It could only go faster if I ran. The remote check in is excellent and the 17th floor lounge fantastic for breakfast. This was one stay where everything clicked right down to the pillow selections! Good night all.....

Was this review helpful? Yes
James P, Guest Relations Manager at Minneapolis Marriott Southwest, responded to this review

Thank you for providing feedback about your fast remote check-in experience and our wonderful concierge lounge. I am glad you got the chance to experience those amenities. We look forward to serving you again in the future and making sure you have those same pillows for a good night sleep. More 

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