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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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Sheraton Minneapolis West Hotel
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184 reviews from our community

Traveler rating
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    66
    37
    6
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Minneapolis West Hotel
See the most recent reviews
Singapore, Singapore
Top Contributor
92 reviews 92 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 21, 2014

This hotel has a good location but it can get pretty noisy during weekends when families come to stay. Breakfast buffet is pretty good quality and value for a hotel. Ridgedale Shopping Mall is just accross the street which is great. They also have agym and you can get free pass to YMCA super nice gym which is also next... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for being our guest. We have lots of attractions in the area and I am glad you could take advantage of them. I am very pleased that you had such a great time. Thank you for taking the time to let others know about your stay. Thank you and hope to see you back soon!... More 

New York City, New York
Contributor
17 reviews 17 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 17, 2014

Recent business trip overnight Thoughts - Check-in - incredibly slow. Front desk wanted copy of my driver license, then Emily tried to type in the numbers from the license, then she had issues typing in my email - 15 minutes to check in, no exaggeration. Time to move this experience in to the 21st century? How about, let me type... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, I appreciate you taking the time to let us know about your stay. I will be looking into the items you mentioned. Your feedback is very valuable and I intend to do what I can to make improvements. Thank you. Shawn Nayyar General Manager More 

Minnesota, USA
Top Contributor
59 reviews 59 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2014

This is certainly an ok hotel which I would gladly stay at again because of its great location but I really expected a bit more. It's quiet, not much happening here, but while the rooms have all of the necessary amenities I felt it lacked character of any kind with rooms that seemed quite sterile. Price wise it is tough... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you so much for staying with us. We appreciate your feedback. We value our feedback because we know our guests can help make us a better hotel. My management team and I will be discussing your feedback. Thank you for your time and for being our valued guest. Shawn Nayyar General Manager More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 8, 2014

The hotel was excellent. Breakfast was great. Quiet and a great price. Closer to downtown then it says of traffic is good. Great stay for a great price. The staff was super polite and nice. Rooms clean and spacious.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your warm words about our hotel. Your patronage is appreciated and we look forward to your return to our great property. I was very pleased that you had such a great time. Thank you for being our guest and we hope to see you back with us soon! Shawn Nayyar General Manager More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 3, 2014

I stayed for a view nights for a wedding I was attending. I was surprised that there was no bellman service provided. The front desk agent was very nice and helpful. Easy quick check-in, provided me with info of the hotel and area surrounding it. The Lounge was nice and quiet. Food was delightful...i recommend the grilled salmon. The breakfast... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, We are very pleased you enjoyed your stay with us. Thank you for taking the time to write this review and point out some of the changes to our hotel since your last stay. I do hope you will come visit again soon. Shawn Nayyar General Manager More 

The Netherlands
Top Contributor
64 reviews 64 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 2, 2014

Great vallue for money, recently refurbished rooms. The location of the hotel is next to the main roads in front of a shopping mall. Various restaurants around the shopping mall and next to the hotel. Rooms are quiet and spacious. Hotel has a small bar and offers small dinners.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Glad you had a great time! Lots to do in the area. Glad you could relax with some great food and shopping! Thank you for staying with us and we hope we can see you back soon! Shawn Nayyar General Manager More 

Winnipeg, Manitoba, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 10, 2014

This is probably my tenth stay of four days or more at this hotel. i have always liked it because it is usually very quiet during the week. The hotel is in the middle of ongoing renovations but they are doing large sections at a time it seems - we noticed no noise despite obvious changes in some hallways during... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your valuable feedback. Your comments help us to focus on the items we are doing right and improvements we need to make. I appreciate your time that you have taken to help make us an even better hotel. Shawn Nayyar General Manager More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 29, 2014

When i called starwood to reserve the hotel, they made a mistake with the reservation for a night early. Consequently, i ended up getting charged a "no show" fee. I had to make the international call to the accounting to get it resolved, and oddly never once received an apology. On check in, no reference to my starwood loyalty was... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Please accept my sincere apologies for any inconvenience and aggravation that was caused .I know you have choices as a customer and I want your preference to be Sheraton Minneapolis West. Again, we certainly value your business and hope you will give us another opportunity to be of better service. Believe me, this is not how we... More 

Milwaukee, Wisconsin
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 29, 2014

My husband, son and I made a quick trip to Minneapolis. Fun for them, business for me. I typically stay at another comparable chain hotel, however I was able to book a suite for my family at the Sheraton for the same cost I would have booked a regular room at my "usual" hotel. The hotel is undergoing renovations, but... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, We are very pleased you enjoyed your stay with us. Thank you for your warm words about our hotel. Your patronage is appreciated and we look forward to your return to our great property. Shawn Nayyar General Manager More 

Bismarck, North Dakota
Top Contributor
66 reviews 66 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 23, 2014

My husband was in the area on business so the family decided to go along and the company booked his hotel. Our three teens were very disappointed that there was not free wifi in the room. There is not a free breakfast so that was an added expense to the trip that at other hotels are free. They are renovating... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback from your previous stay. I'm sorry to hear there were several issues during your stay. The basic tier of Wi-Fi is complimentary for all hotel guests. I apologize for any miscommunication. Our hotel is currently experiencing renovations. We do our best to monitor the renovation so... More 

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