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Sheraton Minneapolis West Hotel

3.5 of 5 12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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Sheraton Minneapolis West Hotel
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180 reviews from our community

Traveler rating
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    64
    36
    6
    7
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50
31
16
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, a very good experience. Pleasant, competent staff. Hotel is clean, well laid out, in very good condition, and nicely decorated. I was there for five days and it's clearly business during the week and families on the weekend. A couple issues included the dryness of the air in the rooms and never having towels at the pool. I would... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Shaneybainy, Thank you so much for your candid feedback. Glad to know that you enjoyed the hotel and I will pass along your compliments to the team. I apologize for not having enough towels by the pool. Sincerely appreciate your comments and look forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Brainerd, Minnesota
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am writing this at 1 am. Sheraton has a doorbell system that has went off 3x tonight (so far). Management states someone is bumping a button but there is nothing they can do. If you value your sleep and want to stay in a clean quiet hotel, stay away from this one.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Stacy021020, Please accept my most sincere apologies for the inconvienence you epxerienced during your stay with us. I am extremely sorry that you were disturbed on numerous occasions by other guests staying in the hotel. I also agree that the team could have responded differently. Please be assured that I am following up internally with the team to ensure... More 

Rajpura, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The check in process was smooth and was greeted by friendly staff. The let down was when wake up call did not go on. Luckily somebody called me from India around that time. Tzhe rrom was comfortable and clean. The bed was also well done up. It was slightly cooler than expected. May be the thermostat was not as effective.... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Ashish, Thank you very much for your candid feedback. I will share with the team all the positive experiences you had, as well as the areas where we can improve upon. Sincerely appreciate you choosing to stay with us and look forward to welcoming you back on your next trip to Minnesota. Sincerely, Shawn Nayyar, General Manager More 

Saint Cloud, Minnesota
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place has a great pool and hot tub. The restaurant and bar are above average. We stayed with our basketball team and other teams from the area. There is a nice central area near the pool where adults can hang out. If you are looking for a quiet place to get away, this might still work if youchose a... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Ted T, Thank you very much for your valued feedback. I am very glad that you chose our hotel and had a good stay. We enjoyed hosting you and your team. Come back soon! Sincerely, Shawn Nayyar, General Manager More 

Dallas, Texas
Top Contributor
58 reviews 58 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in town on business and booked here. The hotel has been very recently refreshed and it looks amazing. My room was clean and comfortable and the bed was great! I ate in the lounge because it was too cold for my liking to go anywhere else. The food and service were way above par with normal hotels so... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, I am so glad to learn that you enjoyed your stay. I will pass along your feedback to the team. I sincerelly appreciate your time. I am looking forward to welcome you back soon. Sincerely, Shawn Nayyar, General Manager More 

Englewood, Florida
Top Contributor
118 reviews 118 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 25, 2014

After a long day driving and flying to the Cities, we arrived at midnight ready to rest our weary bodies. We were greeted by one of the friendiliest desk clerk who had been "waiting for us." He put us in the club level in a clean, comfortable room with a beautiful bathroom. The bed,oh the bed! We slept on a... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Sounds like you had a nice time. I agree, small details matter and I am glad we could take such great care of you. Your feedback is a valuable tool and I appreciate you taking the time. Please come back and visit soon! Shawn Nayyar General Manager More 

Singapore, Singapore
Top Contributor
84 reviews 84 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 21, 2014

This hotel has a good location but it can get pretty noisy during weekends when families come to stay. Breakfast buffet is pretty good quality and value for a hotel. Ridgedale Shopping Mall is just accross the street which is great. They also have agym and you can get free pass to YMCA super nice gym which is also next... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for being our guest. We have lots of attractions in the area and I am glad you could take advantage of them. I am very pleased that you had such a great time. Thank you for taking the time to let others know about your stay. Thank you and hope to see you back soon!... More 

New York City, New York
Contributor
17 reviews 17 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 17, 2014

Recent business trip overnight Thoughts - Check-in - incredibly slow. Front desk wanted copy of my driver license, then Emily tried to type in the numbers from the license, then she had issues typing in my email - 15 minutes to check in, no exaggeration. Time to move this experience in to the 21st century? How about, let me type... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, I appreciate you taking the time to let us know about your stay. I will be looking into the items you mentioned. Your feedback is very valuable and I intend to do what I can to make improvements. Thank you. Shawn Nayyar General Manager More 

Minnesota, USA
Top Contributor
59 reviews 59 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 12, 2014

This is certainly an ok hotel which I would gladly stay at again because of its great location but I really expected a bit more. It's quiet, not much happening here, but while the rooms have all of the necessary amenities I felt it lacked character of any kind with rooms that seemed quite sterile. Price wise it is tough... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you so much for staying with us. We appreciate your feedback. We value our feedback because we know our guests can help make us a better hotel. My management team and I will be discussing your feedback. Thank you for your time and for being our valued guest. Shawn Nayyar General Manager More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 8, 2014

The hotel was excellent. Breakfast was great. Quiet and a great price. Closer to downtown then it says of traffic is good. Great stay for a great price. The staff was super polite and nice. Rooms clean and spacious.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your warm words about our hotel. Your patronage is appreciated and we look forward to your return to our great property. I was very pleased that you had such a great time. Thank you for being our guest and we hope to see you back with us soon! Shawn Nayyar General Manager More 

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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
Hotel Style:
#21 Family Hotel in Minneapolis
#32 Business Hotel in Minneapolis

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