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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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Sheraton Minneapolis West Hotel
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190 reviews from our community

Traveler rating
    69
    69
    38
    7
    7
See reviews for
52
33
16
74
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
96 reviews 96 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel staff was pleasant but this place is so dated & drab. The fake plants in the lobby are coated with dust and the renovated room still look like isolation cells. Held a meeting in the event space and carpet smelled so musty I had to leave the door open.

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Roseburg, Oregon
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was well appointed, great colors, with the bedding/mattress quality I expect, and the room service was prompt and friendly. The hotel looks dated from outside, but the rooms are not (except for the HVAC unit). I really loved the feel of the room, and the side table was a welcome way to be able to sit in a... More 

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Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have no complaints about this hotel. The desk clerk was pleasant. The atrium was lovely. Our room was excellent with modern furnishings. It was also very clean and sound proof. We were facing the inside which is open to the roof over the pool. But, it was closed by the time we retired. So, we were not bothered by... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Moving1969, Thank you very much for sharing your valuable feedback. Please accept my most sincere apologies for your interactions with our Front Desk team. I will follow up internally with the team. I appreciate your kind words. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

Willmar, MN
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this property last night. We were in the hot tub last night and a guy came in and said to get out- pool closed at 10 p.m. on a weekend night! They were concerned about kids in the pool too late. What they should do is set an adult time- say 10:00-12 Midnight. Then this morning, went... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear williamp9974, Thank you for staying with us and glad you enjoyed the hotel . Appreciate your feed back regarding the pool hours which I will review with the team. Look forward to having you back soon! Sincerely, Shawn Nayyar More 

Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a choice provided by our client. It was a convenient place to reach the office in Minneapolis. It has a restaurant, but as it was December and Christmas season the restaurant was closed for many evenings for dinner. That was a bit of disappointment at times as it would be snowing outside and you're back from your... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear S_Pravasi, Thank you so much for your kind feedback. Hotel restaurant Atrium Bistro serves breakfast & lunch seven days a week and dinner is served nightly at The Reserve. Look forward to having you back. Sincerely, Shawn Nayyar, General Manager. More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I send clients to this area, so really looked forward to staying at this hotel. Check in was alright. Gal at the front desk did not recognize that we booked a Club room. Glad I mentioned it & she reprogrammed our key. Room is updated & thoughtful touches like night stands with outlets for recharging phones or using a computer.... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Robin Coleraine, Thank you so much for recommending us to your clients. I sincerely appreciate your compliments to the Sheraton Club staff and the updated rooms. I am sorry to hear that the pool area did not meet your expectations. You do have a good suggestion regarding "adult hour" at the pool, which I will thoroughly evaluate. Look forward... More 

Pewaukee, Wisconsin
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for an event and really enjoyed it. The staff was excellent and the facility is nice, clean and affordable. I would highly recommend this hotel is you need a place to stay in the Minnetonka area!

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear ThePerk76, Thank you very much for your comments. I am glad you enjoyed your stay with us. Come back and see us soon. Sincerely, Shawn More 

Minneapolis, Minnesota
Top Contributor
51 reviews 51 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel has been remodeled and t decor in the rooms is very clean lines and modern. We were there for a function and the staff was very accommodating. It is over all pretty clean, I did notice some spots in bathroom that could be cleaner. Noise really carries around the pool rooms, but that is expected. The rooms on... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Michelle A, Thank you taking the time to give us your valuable feed back. Appreciate your compliments. I am pleased that you enjoyed the hotel. We look forward to seeing you back here soon. Sincerely, Shawn Nayyar, General Manager More 

Dallas, Texas
Top Contributor
74 reviews 74 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 18, 2015

I have stayed at this hotel several times in the last few weeks. The hotel is clean and the staff is very friendly. The rooms were recently updated and it has an indoor swimming pool. I will definitely consider it again.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear PD, Thank you very much for your compliments. I am glad you enjoyed your stay. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

Denver, Colorado
Contributor
18 reviews 18 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 17, 2015

My daughter and I were in town for the weekend and were very pleased with the room and amenities. The room was very comfortable and clean. The beds were very comfortable and the multiple charging stations were a terrific addition. Wi-Fi was fast and reliable.The bathroom was a good size with plenty of room, towels and great mirrors. The staff... More 

Was this review helpful? Yes 1
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Jarlor, Thank you very much for complimenting the hotel. You suggestions for controlling noise by the pool well taken. I have marked your profile that next time you are in the hotel we will place you in the lobby atrium rooms. Looking forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

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