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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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Sheraton Minneapolis West Hotel
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197 reviews from our community

Traveler rating
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    72
    38
    8
    8
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54
34
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78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My stay at the Sheraton was brief. Only one night. Check in was easy, the front desk worker was nice. The room was comfortable with a very large bathroom. The bed was amazing and those pillows? So good. I got a good deal through Hotwire, I paid less than 100 dollars a night. If I had to pay full price... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Courtney P, Thank you for taking the time to give us your valuable feed back. I am glad you enjoyed your stay but apologies for the dust in your room. Your comment has been shared with our Housekeeping team. I am hoping you will give us another chance. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

This is a terrible hotel. Guest services were rude and unnaccomadating. The room smelled bad, the beds were uncomfortable and it was loud. I travel often and stay on a lot of hotels and this was one of the worst. I would not stay there again if it were free. Stay away.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Duper113, Please accept my most sincere apologies for the inconveniences you experienced during your stay. Me and the team take it personally when we fail to exceed guest expectations. I am hoping you will give us another chance. Please do not hesitate to contact me personally. Sincerely, Shawn Nayyar, General Manager More 

Duluth, Minnesota
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Pretty sure the room next door had all 50 people from the pool in it tonight. As if the poolside room we got stuck with wasn't loud enough during pool hours...the screaming from adults and children coupled with the knocking and slamming doors put this stay right over the top. Just when I started to fall asleep the guests next... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear valintyne, Please accept my most sincere apologies for the noise you experienced during your stay. We have updated your profile so that next time you will be in quieter lobby atrium side rooms. Please do not hesitate to contact me if I can be of any services. Sincerely, Shawn Nayyar, General Manager More 

Forest City, Iowa
Top Contributor
177 reviews 177 reviews
118 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel. Nothing fancy but did not expect that. The beds were comfortable and the room was clean. Free parking was nice and the bathroom was nice also. I would return here if in need of a hotel in this area.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Daniel H, Thank you very much for staying with us. Glad you enjoyed your stay. Come back and visit us soon. Sincerely, Shawn Nayyar, General Manager More 

Minneapolis, Minnesota
Top Contributor
54 reviews 54 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Last year I stayed here and gave a less favorable review. So, I wasn't all that excited about my current stay until I entered the guest room. It was so calming and peaceful after a rough day. The bed was especially comfortable with soft quality bedding. The lounge attendant/bartender was cheerful, and the desk attendants welcoming.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Msbien, I am so glad that you enjoyed your stay. I will pass along your compliments to the team. Come back and see us soon. Sincerely. Shawn Nayyar, General Manager More 

Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice rooms, especially beds, improved continental breakfast, excellent service at reception and in the rooms. The only negative point was room window looking to corridor in front of elevator. Too noisy and I did not feel private. Also water tap in the bath looked a bit strange - you turn on cold water first and then make it warmer.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Rugaliyal, Thank you very much for your feedback. I am glad you enjoyed your stay. Your profile has been updated so that next time we will not host you in the few middle rooms that we have, Majority of op our rooms have windows and balconies facing the nature reserve outside. Look forward to welcoming you back! Sincerely, Shawn... More 

Winnipeg, Manitoba, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been to this hotel many times and reviewed it previously. The hotel now seems to be completely finished renovations and everything everywhere looks new. The big addition is the new club lounge which is just fantastic. It's divided into a few different areas so you can have a conversation separately from other groups that might be there. The... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Polaraone, Thank you very much your kind words. I am very glad you enjoyed the changes we have made. I will pass along your kind compliments to the team. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

Top Contributor
99 reviews 99 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel staff was pleasant but this place is so dated & drab. The fake plants in the lobby are coated with dust and the renovated room still look like isolation cells. Held a meeting in the event space and carpet smelled so musty I had to leave the door open.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear LexieR, I am very sorry to learn that hotel was not up to your taste. I am very please to inform you that our Lobby is undergoing a renovation. So when you are in town next, please stop by to check us out. Sincerely, Shawn Nayyar, General Manager More 

Roseburg, Oregon
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was well appointed, great colors, with the bedding/mattress quality I expect, and the room service was prompt and friendly. The hotel looks dated from outside, but the rooms are not (except for the HVAC unit). I really loved the feel of the room, and the side table was a welcome way to be able to sit in a... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear amylsargent, I sincerely appreciate you taking the time to give us your valuable feedback. I am glad we were able to get you a room on the Atrium side. Your feedback is well taken. I will follow up with Front Desk. Come back and vist us often. Sincerely, Shawn Nayyar, General Manager More 

Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have no complaints about this hotel. The desk clerk was pleasant. The atrium was lovely. Our room was excellent with modern furnishings. It was also very clean and sound proof. We were facing the inside which is open to the roof over the pool. But, it was closed by the time we retired. So, we were not bothered by... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Moving1969, Thank you very much for sharing your valuable feedback. Please accept my most sincere apologies for your interactions with our Front Desk team. I will follow up internally with the team. I appreciate your kind words. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

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