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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Breakfast for 2 Included
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Sheraton Minneapolis West Hotel
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208 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed last night. Let's get the good points out of the way first: staff polite, friendly and attentive (a given as this is Minnesota); property appeared to be completely redone; rooms clean, well-appointed, premise smelled nicely of fresh paint and polish. The free breakfast is minimal. Sheraton Club, although comfortably appointed, is nothing exclusive; children running around and adults in... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear SwedishForMe, Thank you for choosing to stay with us. I truly value your feedback. Please be assured that you will have a non-poolside room on your next visit. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

Nanjing, China
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

The price point was not bad for my room at around $150 and typical amenities that come with that in a U.S. hotel. My room was missing an ironing board and towel was not clean. The fit/finish of the room was more Holiday Inn Express - but the bed was super comfortable and room was quiet. You will be fine... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Paul F, Thank you for choosing to stay with us. I sincerely appreciate your patronage and your feedback. Best Wishes, Shawn Nayyar, General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our whole familystayed here for a wedding. The rooms and beds can not be more comfortable, actually hit snooze on the alarm! The staff in every dept. were always smiling and upbeat and loved to converse. You can not beat the breakfast buffet, be sure to try it out. The friendly servers are witty and fun, a great way to... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Stacy W, Thank you so much for staying with us. I am very glad that you enjoyed the hotel and the team. Please come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

Charlottesville
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The room was fine. Buffet breakfast was good but not free. But the best thing was that the people were so nice, helpful, and accommodating. They gave directions and suggestions on where to eat, where to find diapers for my grandson, and let us pull tables together so we could eat together. I also liked that they were environmentally aware.... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Downing S, Appreciate your feedback. I am glad you enjoyed the hotel and the services. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

North Brunswick, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 24, 2015

Stayed at this property as a business traveler for a week Professional staff, clean room and a very comfortable bed. The pool is an indoor heated pool. Average sized gym Pretty good for business travelers, but not to offer much for families. However, next to a big mall Got the feeling that the prices were on the higher side, but... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Vishal A, Thank you very much for taking the time to share your valuable feedback. I am glad you enjoyed the hotel. I will share your feedback with the team. Appreciate your patronage. Look forward to welcoming you back soon. Sincerely, Shawn Nayyar General Manager More 

south dakota
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 7, 2015

Enjoyed our stay at this hotel. We stayed on the executive floor, which was very comfortable and quiet. There is a club room that serves hors d'ouerves at night and then a breakfast in the morning. It was convenient and complete. The beds were very comfortable and rooms were spacious. Amenities were as one would expect and the HVAC worked... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear mexicobound33, I am glad you enjoyed your stay and are planning to stay with us soon again. Appreciate your feedback. Look forward to seeing you soon. Sincerely, Shawn Nayyar, General Manager More 

Des Moines, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2015

My boyfriend and I stayed at this hotel for a weekend getaway trip for our birthdays last fall. It was a clean and very comfortable room! The only thing that I didn't like was the design of the bathroom door. It sounds so nit-picky, but the door didn't provide much privacy, and was relatively uncomfortable at first, since we hadn't... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear mexicobound33, I am glad you enjoyed your stay and are planning to stay with us soon again. Appreciate your feedback. Look forward to seeing you soon. Sincerely, Shawn Nayyar, General Manager More 

Geneva, Switzerland
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 1, 2015

Stayed there for business in March. The room was large and clean, with a huge bathroom, comfy bed and basically anything you can need. Very quiet. The breakfast is good and the staff overall very nice, always willing to help. Being a lonely business traveler i tried the room service a couple of times and it was always good and... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Elbereth, I am so glad to learn that you enjoyed the hotel. We enjoyed having you here as well. Look forward to welcoming you back soon. Sincerely, Shawn nayyar, General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

Excellent service! Room was spacious and comfortable. Bathroom was well stocked and very clean. We didn't use the pool but it looked clean and well maintained. Lots to do within walking distance and easy access to major highways. Would recommend.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear amarie210, Thank you so much for your compliments. I am very glad that you enjoyed the hotel. We were delighted to host you as well. Come back and see us soon. Sincerely, Shawn Nayyar, General Manager More 

Prior Lake, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 26, 2015

Last weekend I was visiting Minneapolis and stayed at this hotel. The room and bathroom were spacious and remodeled recently. During a meal in the restaurant, I mentioned to my server, Roxy, about locations of movie theaters close by. Without asking or suggesting further assistance, she brought back to my table two printed-out directions to the closest theaters. WOW, great... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear MichaelB43439, Thank you very much for your compliments. I am so very glad that you enjoyed your stay. Appreciate the kind words. Come back and see us soon. Sincerely, Shawn Nayyar, General Manager More 

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Prices are for 1 room, 2 adults
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