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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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Sheraton Minneapolis West Hotel
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184 reviews from our community

Traveler rating
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    66
    37
    6
    7
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31
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71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pewaukee, Wisconsin
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for an event and really enjoyed it. The staff was excellent and the facility is nice, clean and affordable. I would highly recommend this hotel is you need a place to stay in the Minnetonka area!

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Minneapolis, Minnesota
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel has been remodeled and t decor in the rooms is very clean lines and modern. We were there for a function and the staff was very accommodating. It is over all pretty clean, I did notice some spots in bathroom that could be cleaner. Noise really carries around the pool rooms, but that is expected. The rooms on... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Michelle A, Thank you taking the time to give us your valuable feed back. Appreciate your compliments. I am pleased that you enjoyed the hotel. We look forward to seeing you back here soon. Sincerely, Shawn Nayyar, General Manager More 

Dallas, Texas
Top Contributor
74 reviews 74 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times in the last few weeks. The hotel is clean and the staff is very friendly. The rooms were recently updated and it has an indoor swimming pool. I will definitely consider it again.

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear PD, Thank you very much for your compliments. I am glad you enjoyed your stay. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

Denver, Colorado
Contributor
18 reviews 18 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I were in town for the weekend and were very pleased with the room and amenities. The room was very comfortable and clean. The beds were very comfortable and the multiple charging stations were a terrific addition. Wi-Fi was fast and reliable.The bathroom was a good size with plenty of room, towels and great mirrors. The staff... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Jarlor, Thank you very much for complimenting the hotel. You suggestions for controlling noise by the pool well taken. I have marked your profile that next time you are in the hotel we will place you in the lobby atrium rooms. Looking forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

Overall, a very good experience. Pleasant, competent staff. Hotel is clean, well laid out, in very good condition, and nicely decorated. I was there for five days and it's clearly business during the week and families on the weekend. A couple issues included the dryness of the air in the rooms and never having towels at the pool. I would... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Shaneybainy, Thank you so much for your candid feedback. Glad to know that you enjoyed the hotel and I will pass along your compliments to the team. I apologize for not having enough towels by the pool. Sincerely appreciate your comments and look forward to welcoming you back soon. Sincerely, Shawn Nayyar, General Manager More 

Brainerd, Minnesota
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed February 15, 2015

I am writing this at 1 am. Sheraton has a doorbell system that has went off 3x tonight (so far). Management states someone is bumping a button but there is nothing they can do. If you value your sleep and want to stay in a clean quiet hotel, stay away from this one.

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Stacy021020, Please accept my most sincere apologies for the inconvienence you epxerienced during your stay with us. I am extremely sorry that you were disturbed on numerous occasions by other guests staying in the hotel. I also agree that the team could have responded differently. Please be assured that I am following up internally with the team to ensure... More 

Rajpura, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed February 8, 2015

The check in process was smooth and was greeted by friendly staff. The let down was when wake up call did not go on. Luckily somebody called me from India around that time. Tzhe rrom was comfortable and clean. The bed was also well done up. It was slightly cooler than expected. May be the thermostat was not as effective.... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Ashish, Thank you very much for your candid feedback. I will share with the team all the positive experiences you had, as well as the areas where we can improve upon. Sincerely appreciate you choosing to stay with us and look forward to welcoming you back on your next trip to Minnesota. Sincerely, Shawn Nayyar, General Manager More 

Saint Cloud, Minnesota
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 1, 2015

This place has a great pool and hot tub. The restaurant and bar are above average. We stayed with our basketball team and other teams from the area. There is a nice central area near the pool where adults can hang out. If you are looking for a quiet place to get away, this might still work if youchose a... More 

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Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Ted T, Thank you very much for your valued feedback. I am very glad that you chose our hotel and had a good stay. We enjoyed hosting you and your team. Come back soon! Sincerely, Shawn Nayyar, General Manager More 

Dallas, Texas
Top Contributor
61 reviews 61 reviews
38 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 31, 2015

I was in town on business and booked here. The hotel has been very recently refreshed and it looks amazing. My room was clean and comfortable and the bed was great! I ate in the lounge because it was too cold for my liking to go anywhere else. The food and service were way above par with normal hotels so... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, I am so glad to learn that you enjoyed your stay. I will pass along your feedback to the team. I sincerelly appreciate your time. I am looking forward to welcome you back soon. Sincerely, Shawn Nayyar, General Manager More 

Englewood, Florida
Top Contributor
119 reviews 119 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed December 25, 2014

After a long day driving and flying to the Cities, we arrived at midnight ready to rest our weary bodies. We were greeted by one of the friendiliest desk clerk who had been "waiting for us." He put us in the club level in a clean, comfortable room with a beautiful bathroom. The bed,oh the bed! We slept on a... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Sounds like you had a nice time. I agree, small details matter and I am glad we could take such great care of you. Your feedback is a valuable tool and I appreciate you taking the time. Please come back and visit soon! Shawn Nayyar General Manager More 

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