We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 49 Minneapolis hotels

Sheraton Minneapolis West Hotel

3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Minneapolis West Hotel to your Saves list
Sheraton Minneapolis West Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Sheraton.com Orbitz.com Travelocity
and 6 more sites!
77%
Ranked #29 of 49 hotels in Minneapolis
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
techie47 Annandale, Minnesota
Write a Review

143 people have reviewed this hotel

Traveler rating
    58
    49
    27
    5
    4
See reviews for
39
28
16
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Annandale, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall this hotel is great. Comfortable beds, room was clean, service was excellent. We stated on 4th floor which is called the "Club" floor. You have access to a lounge where they serve hors d'oeuvres in the evening and a continental breakfast each morning. The breakfast was good oatmeal, scrambled eggs, coffee, juice, fresh fruit which on our second day... More

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

We are very pleased you enjoyed your stay with us. Thank you for taking the time to share your comments and provide us with some changes. I have shared your comments with the entire management team. I do hope you will come visit again soon. Neil Russell Guest Service Manager More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2014

We truly love this hotel and come to Minneapolis 3-4 times a year. When we travel we always book a room at this hotel. We keep coming back because we are happy with the accommodations, service, and locations. I would recommend this hotel to any visit Minnetonka or Minneapolis area.

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Your comments are much appreciated! Thank you for providing us feedback from your most recent stay. I will most definitely share your comments with our entire staff. We are so glad you had a great time. Thank you again for staying with us and please come back soon! Neil Russell Guest Service Manager More

Minnetonka, Minnesota
1 review
1 of 5 stars Reviewed March 8, 2014

Don't stay there if you have young children or expect to get any sleep or peace and quiet before ten. All the rooms facing the pool were extremely loud. The kids and the adults in the area were loud and rude. The staff at the hotel were not helpful even after letting us know that they would take care of... More

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Please accept my most sincere apology for the inconvenience with noise. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. Thank you for taking the time to provide us with feedback from your previous stay. It is through guest feedback such as yours that we can continue... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2014

A pleasent Business Trip to the USA complimented by this nice hotel. This is a standard Sheraton with proessional staff, nice rooms, nice bathroom and rather nice bar. You really cant go wrong with this hotel if you are visiting Minnetonka, which i was for business reasons, beware this hotel is a long way from central minneapolis. A short walk... More

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

We are very pleased you enjoyed your stay with us. Thank you for taking the time to write this review. Your patronage is appreciated and we look forward to your return to our great property. Neil Russell Front Office Manager More

Fargo
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 3, 2014

Having written many hotel reviews, I read what was written about this location. I even contacted the Hotels.com Gold Membership hotline before completing my booking. Recommendation was to book on the Club Floor, which I did. I was very impressed with the room. All appeared to be clean and orderly. There were some deferred maintenance issues with the towel rack... More

Was this review helpful? Yes 3
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. Your comments are taken very seriously. I have spoken with our entire management team and we are in the process of improving this issue for our guests. We value our guest’s feedback and we will make improvements right away. As I have stated in my email to you... More

Vollezele, Belgium
Top Contributor
50 reviews 50 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 2, 2014

Have stayed in the hotel several times. Always enjoyed the friendlyness and professionalism of the staff. Rooms are spaciaous with good quality beds. Pool and spa add value during cold winter days. Only negative point. Extremely noisy heater in the room which disturbs the sleep during start and stop all through the night. Could/should be replaced by quiet sytems.

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

In the hotel industry success is measured by complete satisfaction of each of our guests. Our goal is to achieve excellence every time.
We thank you in for your time and your feedback. All concerned departments will receive a copy of your comments. We thank you for helping us to become better for all our guests. Neil Russell Guest Service Manager More

Toronto
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 21, 2014

The layout is courtyard like (enclosed), the restaurant food fair if unchanging, the complimentary 6 mile free shuttle very good, the rooms decent and the facilities adequate. Pick this hotel if you're working nearby and want a straightforward, convenient, no frills hotel. The current "pay your year" promo is excellent.

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Very nice of you to share your experience with others. Your feedback is a valuable tool in monitoring our hotels performance. I have passed your comments on to all staff members. Thank you again for your time. Neil Russell Front Office Manager More

Wading River, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2013

Stayed on Club Floor during quiet thanksgiving week. Staff were gracious and caring. Close to Ridgedale for shopping and on main freeways to all places. Hotel was clean, quiet and welcoming. We liked their "go green" program. It allowed for greater privacy from hotel interactions and minimize waste.

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to provide us with feedback from your previous stay. The feedback you have provided is essential to see where we can improve to satisfy our guests. Thank you for choosing us as your hotel choice.

 We thank you in for your time, your patronage, and we certainly hope to see you back soon! Neil... More

Saint Louis Park, Minnesota
Top Contributor
210 reviews 210 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 19, 2013

I have stayed here a few times in the past and most recently for a work party. My company has rented the dining hall here several times in the past. The food is always exceptional. The waiters working the events are always top notch. The rooms are nice but nothing special. I have always slept well here though. The hotel... More

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to provide us with feedback from your previous stay. The feedback you have provided is essential to see where we can improve to satisfy our guests. We would like to personally take this opportunity to thank you for choosing the Sheraton Minneapolis West as your hotel choice. Neil Russell Front Office Manager More

Boston, MA
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 17, 2013

This property has dated rooms that are clean but the bathrooms are clearly showing their age. The bathroom vent sounded like a turboprop readying for take-off and if you're sharing the room with someone, turning on the light that does not trip the vent in the middle of the night is essentially unless you want to wake everyone in the... More

Was this review helpful? Yes
Neil R, Front Office Manager at Sheraton Minneapolis West Hotel, responded to this review

I would like to apologize for the outdated rooms. We will be experiencing a remodel in early 2014! We have listened to our guest’s feedback and will be making many changes to the lobby, guest rooms, wireless Wi-Fi, and much more. I do hope you will come check out our new product! Thank you for staying with us and we... More

Been to Sheraton Minneapolis West Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Minneapolis West Hotel

Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Minneapolis
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Official Description (provided by the hotel):
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Orbitz, Travelocity, Booking.com, Priceline, Tingo, Expedia, Hotels.com and Venere so you can book your Sheraton Minneapolis West Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Minneapolis West Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.