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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minneapolis, MN 55305
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Sheraton Minneapolis West Hotel
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205 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Charlottesville
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was fine. Buffet breakfast was good but not free. But the best thing was that the people were so nice, helpful, and accommodating. They gave directions and suggestions on where to eat, where to find diapers for my grandson, and let us pull tables together so we could eat together. I also liked that they were environmentally aware.... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Downing S, Appreciate your feedback. I am glad you enjoyed the hotel and the services. Come back and see us soon! Sincerely, Shawn Nayyar, General Manager More 

North Brunswick, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this property as a business traveler for a week Professional staff, clean room and a very comfortable bed. The pool is an indoor heated pool. Average sized gym Pretty good for business travelers, but not to offer much for families. However, next to a big mall Got the feeling that the prices were on the higher side, but... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Vishal A, Thank you very much for taking the time to share your valuable feedback. I am glad you enjoyed the hotel. I will share your feedback with the team. Appreciate your patronage. Look forward to welcoming you back soon. Sincerely, Shawn Nayyar General Manager More 

south dakota
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed our stay at this hotel. We stayed on the executive floor, which was very comfortable and quiet. There is a club room that serves hors d'ouerves at night and then a breakfast in the morning. It was convenient and complete. The beds were very comfortable and rooms were spacious. Amenities were as one would expect and the HVAC worked... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear mexicobound33, I am glad you enjoyed your stay and are planning to stay with us soon again. Appreciate your feedback. Look forward to seeing you soon. Sincerely, Shawn Nayyar, General Manager More 

Des Moines, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My boyfriend and I stayed at this hotel for a weekend getaway trip for our birthdays last fall. It was a clean and very comfortable room! The only thing that I didn't like was the design of the bathroom door. It sounds so nit-picky, but the door didn't provide much privacy, and was relatively uncomfortable at first, since we hadn't... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear mexicobound33, I am glad you enjoyed your stay and are planning to stay with us soon again. Appreciate your feedback. Look forward to seeing you soon. Sincerely, Shawn Nayyar, General Manager More 

Geneva, Switzerland
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for business in March. The room was large and clean, with a huge bathroom, comfy bed and basically anything you can need. Very quiet. The breakfast is good and the staff overall very nice, always willing to help. Being a lonely business traveler i tried the room service a couple of times and it was always good and... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Elbereth, I am so glad to learn that you enjoyed the hotel. We enjoyed having you here as well. Look forward to welcoming you back soon. Sincerely, Shawn nayyar, General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

Excellent service! Room was spacious and comfortable. Bathroom was well stocked and very clean. We didn't use the pool but it looked clean and well maintained. Lots to do within walking distance and easy access to major highways. Would recommend.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear amarie210, Thank you so much for your compliments. I am very glad that you enjoyed the hotel. We were delighted to host you as well. Come back and see us soon. Sincerely, Shawn Nayyar, General Manager More 

Prior Lake, Minnesota
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 26, 2015

Last weekend I was visiting Minneapolis and stayed at this hotel. The room and bathroom were spacious and remodeled recently. During a meal in the restaurant, I mentioned to my server, Roxy, about locations of movie theaters close by. Without asking or suggesting further assistance, she brought back to my table two printed-out directions to the closest theaters. WOW, great... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear MichaelB43439, Thank you very much for your compliments. I am so very glad that you enjoyed your stay. Appreciate the kind words. Come back and see us soon. Sincerely, Shawn Nayyar, General Manager More 

Aberdeen, South Dakota
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 26, 2015

We stayed on a busy weekend and were placed right outside the elevator. The room smelled musty or like someone was a heavy smoker who stayed previously. The HVAC unit was not able to keep the room cool, so we were warm all night. The toilet had hair in it from the previous tenant and one of the bed's sheets... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Ichittum, Thank you for taking the time to share your valuable feedback with me. Please accept my most sincere apologies for the inconveniences you experienced during your stay. I am sharing your feedback with the team reviewing our internal processes. I am hoping you will give us another chance. Please do not hesitate to contact me personally if i... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015

My stay at the Sheraton was brief. Only one night. Check in was easy, the front desk worker was nice. The room was comfortable with a very large bathroom. The bed was amazing and those pillows? So good. I got a good deal through Hotwire, I paid less than 100 dollars a night. If I had to pay full price... More 

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Courtney P, Thank you for taking the time to give us your valuable feed back. I am glad you enjoyed your stay but apologies for the dust in your room. Your comment has been shared with our Housekeeping team. I am hoping you will give us another chance. Look forward to welcoming you back. Sincerely, Shawn Nayyar, General Manager More 

1 review
1 of 5 stars Reviewed May 17, 2015 via mobile

This is a terrible hotel. Guest services were rude and unnaccomadating. The room smelled bad, the beds were uncomfortable and it was loud. I travel often and stay on a lot of hotels and this was one of the worst. I would not stay there again if it were free. Stay away.

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Duper113, Please accept my most sincere apologies for the inconveniences you experienced during your stay. Me and the team take it personally when we fail to exceed guest expectations. I am hoping you will give us another chance. Please do not hesitate to contact me personally. Sincerely, Shawn Nayyar, General Manager More 

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