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All 48 Minneapolis hotels

Sheraton Minneapolis West Hotel

3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305
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Ranked #33 of 48 Hotels in Minneapolis
A recent review
4 of 5 stars reviewed 1 week ago
polaraone Winnipeg, Manitoba, Canada
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164 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Manitoba, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is probably my tenth stay of four days or more at this hotel. i have always liked it because it is usually very quiet during the week. The hotel is in the middle of ongoing renovations but they are doing large sections at a time it seems - we noticed no noise despite obvious changes in some hallways during... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your valuable feedback. Your comments help us to focus on the items we are doing right and improvements we need to make. I appreciate your time that you have taken to help make us an even better hotel. Shawn Nayyar General Manager More

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When i called starwood to reserve the hotel, they made a mistake with the reservation for a night early. Consequently, i ended up getting charged a "no show" fee. I had to make the international call to the accounting to get it resolved, and oddly never once received an apology. On check in, no reference to my starwood loyalty was... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Please accept my sincere apologies for any inconvenience and aggravation that was caused .I know you have choices as a customer and I want your preference to be Sheraton Minneapolis West. Again, we certainly value your business and hope you will give us another opportunity to be of better service. Believe me, this is not how we... More

Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband, son and I made a quick trip to Minneapolis. Fun for them, business for me. I typically stay at another comparable chain hotel, however I was able to book a suite for my family at the Sheraton for the same cost I would have booked a regular room at my "usual" hotel. The hotel is undergoing renovations, but... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, We are very pleased you enjoyed your stay with us. Thank you for your warm words about our hotel. Your patronage is appreciated and we look forward to your return to our great property. Shawn Nayyar General Manager More

Bismarck, North Dakota
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband was in the area on business so the family decided to go along and the company booked his hotel. Our three teens were very disappointed that there was not free wifi in the room. There is not a free breakfast so that was an added expense to the trip that at other hotels are free. They are renovating... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback from your previous stay. I'm sorry to hear there were several issues during your stay. The basic tier of Wi-Fi is complimentary for all hotel guests. I apologize for any miscommunication. Our hotel is currently experiencing renovations. We do our best to monitor the renovation so... More

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 4 weeks ago

On February 24, 2014 our home succumb to an ice dam due to the horrible Minnesota winter. We were told to pack up a few items and leave our home, my husband who has been a SPG Member for years, decided to move me and my two children to Sheraton in Minnetonka. You have to keep in mind, we thought... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, It was our pleasure to host you. Our entire team loved having you here with us. I have heard many of our staff say you were like family. We wish you the best of luck and we also hope to see you back! Thank you for being such great guest's. Shawn Nayyar General Manager More

Boston, MA
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed here for a couple of nights to try SPG. I’m Diamond with Delta and they offer some perks to SPG members that don’t have status. Location: Convenient to highways 394 and 494. Check-in: I was able to check-in early. Front desk was pleasant and welcoming. Lobby is huge with large restaurant in its confines. Rooms: You could hit a... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to give us your very detailed review of your stay with us. We are so glad that you enjoyed the great location, inviting atmosphere, friendly associates, and cleanliness. You brought up so many great points about things we are actually changing in order to improve our guests experience! Our... More

Houston, Texas, United States
1 review
5 of 5 stars Reviewed August 18, 2014

As a Platinum Starwood member I have experienced many different hotels, but nothing like the people here who make this place special. I stayed here two weeks for business and upon arrival was greeted by Sara, who was incredibly knowledgeable and courteous to walk through all the options and amentities. She had a smile for days and made every attempt... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback from your previous stay. We are always looking for feedback to improve our hotel. It was a pleasure to meet you. My staff and I are always looking for ways to make the special connection with our guests and I am glad we were able to... More

Benton, Wisconsin
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed here for the weekend to attend Chanhassen Cars and Coffee, and do some shopping at MOA. Hotel is situated in a pretty great spot, not too far from popular attractions, and also has some stores right across the street. A few blocks down the street, there are several places to eat and a nearby grocery store (LOVE Whole Foods).... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your warm words about our hotel. Your feedback is a valuable tool in monitoring our hotels performance. Your patronage is appreciated and we look forward to your return. Shawn Nayyar General Manager More

Chicago, Illinois
Top Contributor
128 reviews 128 reviews
59 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 7, 2014

We are not huge Sheraton fans, but this one was ok and will be better with the ongoing renovation. Pros: -large, clean rooms -huge bathroom with lots of counter space and great shower head -some areas have been renovated -heavy comforter on comfortable beds -recycling bin in the rooms -Starbucks coffee in the room -very heavy, dark curtains so you... More

Was this review helpful? Yes 1
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send us feedback regarding your recent stay. Please know that we make every effort to strive for excellence with both our accomodations and service. We are refreshing our spaces in the hotel so we have many more accessible outlets and USB plugs in the updated rooms. Also, the rooms will... More

Irving, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 29, 2014

The hotel lobby has been renovated but the rooms need renovation. The outlets were not in convenient locations to use. The rooms were a nice size as well as the bathroom. The TV's cable was horrible. I could not get channels that I wanted to watch. Hotel maintenance fixed it once but it quit working after that day. The TV... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, We almost have half our guest rooms renovated and in a few months all our rooms and more will be complete. The renovated rooms will also include a refrigerator in them! I have spoken with my team of managers regarding the other issues you experienced. We will work hard to improve all of these items. Thank you... More

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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis

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