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All 49 Minneapolis hotels

Sheraton Minneapolis West Hotel

3.5 of 5 Hotel   |   12201 Ridgedale Drive, Minneapolis, MN 55305
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75%
Ranked #32 of 49 hotels in Minneapolis
A recent review
4 of 5 stars reviewed 3 weeks ago
4Bubbles Chicago, Illinois
  • Overview
  • Reviews (155)
  • Photos (30)
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155 people have reviewed this hotel

Traveler rating
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    54
    31
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Chicago, Illinois
Top Contributor
125 reviews 125 reviews
57 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are not huge Sheraton fans, but this one was ok and will be better with the ongoing renovation. Pros: -large, clean rooms -huge bathroom with lots of counter space and great shower head -some areas have been renovated -heavy comforter on comfortable beds -recycling bin in the rooms -Starbucks coffee in the room -very heavy, dark curtains so you... More

Was this review helpful? Yes 1
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send us feedback regarding your recent stay. Please know that we make every effort to strive for excellence with both our accomodations and service. We are refreshing our spaces in the hotel so we have many more accessible outlets and USB plugs in the updated rooms. Also, the rooms will... More

Irving, Texas
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel lobby has been renovated but the rooms need renovation. The outlets were not in convenient locations to use. The rooms were a nice size as well as the bathroom. The TV's cable was horrible. I could not get channels that I wanted to watch. Hotel maintenance fixed it once but it quit working after that day. The TV... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, We almost have half our guest rooms renovated and in a few months all our rooms and more will be complete. The renovated rooms will also include a refrigerator in them! I have spoken with my team of managers regarding the other issues you experienced. We will work hard to improve all of these items. Thank you... More

New York City, New York
Contributor
18 reviews 18 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Overall good experience, clean and spacious room, hotel located across from mall for easy shopping and dinning. Con: Had to connect to the internet on mobile phone/laptop with room/last name each time I left the hotel and came back which was inconvenient. The bathroom shower head seemed a bit low, great for shorter people but not so much for taller... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know about your stay. I am glad that your overall stay went well. You also pointed out some suggestions that need to be looked at. I will be sure to follow up on these items. Thank your for your time and for being our guest. Hope you have... More

Johnsburg, Illinois
1 review
1 of 5 stars Reviewed June 24, 2014

Upon arrival the staff was not friend could not be bothered by us waiting at the desk to be helped. When we were finally helped we were told the room was not ready to come back at 1:30pm which was not a problem but did not offer to pre-register credit card and such so we could just come back and... More

Was this review helpful? Yes
Shawn N, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your valuable feedback. As we discussed earlier on the phone, I am investigating these items internally and will make the proper adjustments. Your feedback and suggestions will help us to become a better hotel. I really value and appreciate the time you have taken with me. I hope we can regain your trust and... More

minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2014

Nice staff. Very close to Mall. Pool is very open and was a little chilly when we stayed. Would probably be ok for kids. Nice size hot tub. Rooms are decent size. Bathroom was huge. Very nice for the price. I would stay again if in the area.

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Valued Guest, Thank you for your comments. Our maintenance team performs preventative maintenance on our pool facilities. I apologize if the pool was chilly and not up to the correct temps. I will follow up with our maintenance team on this matter. I am very happy that your overall stay went well. Thank you for your time and feedback.... More

Naperville, Illinois
Top Contributor
171 reviews 171 reviews
16 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed June 3, 2014

No problems with check in / check out or during our stay. Clean room. Comfortable bed. Good night sleep. Nice club room though disappointed I couldn't get a cup of decaf coffee in the morning and from what was told by club staff the coffee machine has been broken for quite a while. Biggest problem for any business traveler is... More

Was this review helpful? Yes
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for sharing your comments from your stay. I apologize that your stay was far less than perfect. Since your stay, we have fixed many of these items. The coffee machine is now up to speed! Our rooms are currently being renovated which are not only beautiful but also have many extra power outlets for your convenience. We really... More

San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2014

everything was so very close, but still off: - reserved (and confirmed, twice) a rollaway for my child. Wasn't in the room. When I called the front desk to inquire, was told there was a daily charge for a rollaway. - nice (albeit dark) lounge with free drinks/snacks/breakfast daily. Decaf feature on the coffee machine was broken. Took 6 requests... More

Was this review helpful? Yes 1
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Please accept my most sincere apology for the overall poor service that you experienced. This is certainly not the Sheraton experience we aim to provide our guests and I am truly sorry this happened to you. We will be following up with the shortcomings you experienced. I want to thank you for bringing these items to our direct attention. It... More

Usa, Japan
Top Contributor
50 reviews 50 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 27, 2014

I had a good stay at this hotel, where I stayed during the week. Rooms are clean and spacious (at least the one I had), there is a swimming pool, and breakfast is good (not included in my rate). Close to the hotel there are a couple of good restaurants, almost walking distance. I would return here.

Was this review helpful? Yes 1
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for your kind comments. We are glad you had a great time with us! Let us know if you need any suggestions for restaurants when your return! Neil Russell Guest Service Manager More

Thunder Bay, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 19, 2014

Excellent clean accomodations .... breakfast served in restaurant is fantastic... we have stayed here numerous times and have never been disappointed... my only complaint if i have one is that the room keys were not working on my last stay and had to get several programmed (7 in total) which was an inconvienience

Was this review helpful? Yes 1
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for being our guest! I am glad you enjoyed the restaurant. You will have to check out our new menu during your next visit! I would also like to apologize about the issue you experienced with your room key. Can you confirm the room you stayed in? I would like to have our engineering team take a look... More

Adelaide
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 7, 2014

I stayed out this hotel for five days on business from Australia. The bed and pillows were unbelievably comfortable and very much appreciated. It made it very easy to sleep at night. I was located on the fourth floor and it was nice to have a little room where I could get a bite to eat. Sometimes the service was... More

Was this review helpful? Yes 1
Neil R, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

I would like to thank you for your comments regarding your recent stay at Sheraton Minneapolis West. As we continue to improve our hotel and services, comments like yours provide us with valuable feedback. Thank you for taking the time to bring your comments to our attention. Neil Russell Guest Service Manager More

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Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minneapolis, MN 55305
Phone Number:
Location: United States > Minnesota > Minneapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#29 Business Hotel in Minneapolis
Hotel Class
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 
Number of rooms
222

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