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Best Western The Normandy Inn & Suites


Best Western The Normandy Inn & Suites
Hotel class 3 of 5
405 South Eighth Street, Minneapolis, MN 55404
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Traveler Reviews

65% Recommend
3.5 of 5 stars 52 reviews
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All (52)
[ Date ] [ Rating ]
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1 of 5 stars
pinapopper 1 contribution
Southern NJ
Jul 15, 2009 | Trip type: Family New

We stayed in this hotel while driving cross country en route to Vancouver BC. The African American woman at the front desk was downright rude and seemed even bothered to have to check us in. Our room was musty smelling and very outdated. Our attempt at turning on the air conditioning was a failure since it blew out hot air.... more

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4 of 5 stars
queenie00 2 contributions
London
Jul 14, 2009 | Trip type: Couples New

We found nothing to fault with this hotel. Our room was large and comfortable with good facilities. A fridge would have been useful though. The hotel is in an excellent location for enjoying the attractions of Minneapolis. We enjoyed the nightly home-made cookies and milk. Thre front desk staff were always very courteous and helpful. There is a lot of... more

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1 of 5 stars
Rmoss064 1 contribution
Sioux Falls, South Dakota
Jun 29, 2009 | Trip type: Friends getaway

My friends, family, and I stay at this hotel about once every other month. The hotel is in a perfect location, its right downtown!! The rooms have always been perfect and comfortable. The front desk however has always been terrible, every single time. We have only continued to stay at this hotel because of the location. This will absolutely be... more

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5 of 5 stars
iokegirl 1 contribution
West Des Moines, Iowa
Jun 25, 2009 | Trip type: Friends getaway

The hospitality provided by the fourth-generation owner, his wife, and their able staff to a Kappa Delta reunion group celebrating their sisterhood couldn't have been better. We highly recommend The Normandy Inn & Suites to any group having a function in Minneapolis. more

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3 of 5 stars
boandjill 4 contributions
Florida
Jun 5, 2009 | Trip type: Business, Solo travel

The hotel was nice enough, and is within walking distance to downtown attractions. Rooms were clean - no problems. I would not return, though based on the wifi signal problem. I was on the 3rd floor and the signal was basically useless; slower than dial-up. There are PC's with hard-wired high speed connections in the lobby, but I prefer to... more

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5 of 5 stars
Commander1260 1 contribution
Up North Minnesota
May 22, 2009 | Trip type: Solo travel

Used your Inn to stay over on my way to Sea Teck, Washington. arrangements were made for me to get to airport in the morning and told how to use light rail from airport back to where I left my car on return trip. Room was more than I expected for the short stay. The shaff and workers were all... more

fabulous
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5 of 5 stars
BemidjiPhantom 1 contribution
Bemidji, Mn
May 22, 2009

Our room was meticulously clean, large, and very comfortable. All the employees went out of their way to greet us and make us feel comfortable. The restaurant was very nice, and I appreciated the fact that it was close and convenient. The food was very good, and priced reasonable. more

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5 of 5 stars
MiamiBeachFrank 6 contributions
Miami Beach
May 19, 2009 | Trip type: Couples

My partner and I just returned from a 5 night stay at this Best Western. We were in an extremely comfortable suite for approximately $110.00/night , which is an incredible deal for the level of comfort, amenities and service we received. The other value is the $7/daily parking rate, which is less than half the amount charged by most hotels... more

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4 of 5 stars
redbug 15 contributions
Florida
Apr 13, 2009 | Trip type: Family

Stayed here during a college tour to MCAD in Minneapolis. When we first entered the room there was a slight odor (musty? cigar? - hard to tell what it was). We opened the window a bit before going out, and it was gone (the odor) upon our return. Otherwise clean and comfy. Linens very nice. Front desk staff very helpful,... more

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2 of 5 stars
SpencerEauClaire 1 contribution
Eau Claire, WI
Jan 10, 2009

My daughter and I were staying overnight so she could do some testing at the University and celebrate my birthday. She wanted to pay for the overnight as a birthday present to me. She called ahead and asked for cost of room and all other charges. They totalled just under $130. Being a student and on a tight budget, she... more

Management response from
nocodemus2, General Manager

This review does a disservice to Trip Advisor users by inaccurately portraying the manner in which the Best Western Normandy Inn & Suites handles customer complaints. We acknowledge our mistakes and view them as additional opportunities to provide guests with satisfactory service. Were the hotel to make an error in the processing of a guest's payment, we would gladly pay...

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