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All 8 Maple Grove hotels

Extended Stay America - Minneapolis - Maple Grove

2.0 of 5 Hotel   |   12970 63rd Ave N, Maple Grove, MN 55369
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Extended Stay America - Minneapolis - Maple Grove
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Ranked #8 of 8 hotels in Maple Grove
A recent review
3 of 5 stars reviewed 4 weeks ago
wayners_11 Surprise, Arizona
  • Reviews (43)
  • Photos (11)
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  • Room tips (11)
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43 people have reviewed this hotel

Traveler rating
    12
    8
    6
    3
    14
See reviews for
8
6
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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  • Any
English first
Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel has a great concept with having a small kitchenette with full size fridge cook top microwave coffee maker. The room is spacious being in a wheelchair was easy, the bathroom was very large with large roll-in shower w/ little stool. The bed was very firm to firm for me but we only needed it for two nights it... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for posting a review of our hotel. I am so pleased to hear that you enjoyed our spacious rooms and your fully equipped kitchen. Still, I apologize that your bathroom had a smoke odor. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We would love... More

Eden Prairie, Minnesota
1 review
4 of 5 stars Reviewed February 6, 2014

I stayed at this hotel for 2 weeks and it was a very good experience. It was clean and quiet and I felt very safe and secure as a woman! The front desk help and manager were very nice and helpful and always accommodating. The rooms were bright and sunny (cheerful!) and I was able to be on the 3rd... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for posting a review of our hotel. I am pleased to hear that we were able to provide you with a clean, quiet and safe stay. As well, I am happy that you found our staff to be helpful and accommodating. Customer service is a top priority of ours, so I am happy that we were... More

Plymouth, Minnesota
1 review
4 of 5 stars Reviewed January 31, 2014

It is a good hotel and you will get your value for money. Hotel stuffs are very friendly and helpful. However you will get your room service done only once in a week. It is a 2 start hotel and cheaper and may be a good choice if you are planning to stay for a long duration.They provide grab and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you for taking the time to write a review of our hotel. I am happy to hear that you found our staff to be friendly and helpful during your stay with us. As well, I am glad that you enjoyed our grab-and-go breakfast. Still, I apologize that our housekeeping offering did not meet your expectations. Your feedback will be... More

San Juan, Puerto Rico
2 reviews
5 of 5 stars Reviewed January 27, 2014 via mobile

I want to stay a couple of days visiting my daughter and family. My first choice was this hotel because a previous experience in another Extended Stay America Hotel in Orlando FL.I had my doubts because Orlando is a very competitive market and all hotels has to excel in their offerings. But when I arrive here in Minnesota, the accommodations... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Hector - Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had an enjoyable stay with us. I am happy to hear that our accommodations and services met your expectations. We would love to see you again, should your travels bring you back to our area. More

Richardson, Texas
1 review
5 of 5 stars Reviewed January 21, 2014

" A great place to stay" My husband and I just love this hotel. The staff is helpful and friendly. The rooms are big, clean and the hotel is quiet. And you can relax.. This is our home away from home.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am proud of our team for providing you with a “home away from home” experience. It’s great to hear that your clean, quiet room enabled you to relax during your stay with us. Thank you again for your kind words. We look forward... More

Conroe
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

had to change locations while in the area, took a tour of the place and found it to be bigger and better than the previous hotel and was 30% cheaper. Upon check in I was greeted by very friendly clerks that was more than just job related concerned about my needs. I noticed a problem with the door lock and... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

I appreciate you taking the time to write such a great review. The staff strives to make our guests feel like our hotel is a little home away from home. We are pleased to know you had and excellent stay and had a satisfying experience at our hotel and with our staff. Once more, thank you for posting your review.... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I found myself rerouted in Minneapolis unexpectantly and had to find a place to stay and be able to conduct business during the day. This was super stressful-- I was super impressed with the clean room, the value and the customer service by each of the staff. The next morning before my flight, I needed to be able to stay... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the customer service you received. We strive to provide a great experience for every one of our guest so, I am pleased we achieved this during your stay. Also, I am pleased you found our location to be convenient and the cleanliness of... More

Moorhead
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 4, 2013

It took us a while to check-n, as the person at the front desk seems, as if they were, on something, then the person could not even tell us where our room was at. We got in the room, it was cold, went to turn on the heat, which caused the entire room to smell. When I opened the window,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that you left and found accommodations elsewhere. I am sorry for your experience. Your comments were reviewed by the staff, and we will strive hard to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing... More

Saint Cloud, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

WOW!! Even more Great experiences this time staying at the Extended Stay America. New beds, more pillows on bed (4), all staff in new uniforms, new colors, coffee stand in lobby till 9:30 am, FREE Wi-Fi, everyone friendly and smiling, felt like I was coming home. This hotel is always busy, and parking lot is full. Lots of good people... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Diane - The staff and I read your review, and would like to thank you for noticing our efforts we have taken to improve property. I'm thrilled that it felt like your "home away from home"! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2013 via mobile

Pillows were flat as a pancake, bed was hard, tv had a bad connection wire. We had someone come into our room while we were sleeping without knocking. Oh the breakfast.. Lmbo, just crappy as ever. On top of all of that we asked for our money back because we decided not to stay another night and were told we... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

The feedback provided in your review is much appreciated. I am extremely sorry to hear that the bedding in your room was uncomfortable and the television did not work properly. As well, that you were disturbed in the middle of the night and the policy for refunds was not communicated to you properly. In response, I am working with the... More

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Additional Information about Extended Stay America - Minneapolis - Maple Grove

Also Known As:
Extended Stay Maple Grove
Maple Grove Extended Stay
Address: 12970 63rd Ave N, Maple Grove, MN 55369
Phone Number:
Location: United States > Minnesota > Maple Grove
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 8 hotels in Maple Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Minneapolis - Maple Grove 2*
Reservation Options:
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11 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
100

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