Thank you for taking the time to write a review of your stay. I am sorry to hear you’re your stay with us was not up to your satisfaction. To ensure issues as the ones you encountered during your stay do not happen again, I am personally meeting with all of our staff to ensure we better train them on... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that our services were not properly explained to you about our pet fees. In regards to the bed size in the room I will investigate this as our Queen Rooms are supposed to have Queen size beds. Thank you again for providing... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we have not met your expectations. Please accept my apology for this. I appreciate you bringing these concerns to our attention. I hope that you will contact me directly at eleal@extendedstay.com thus discuss your stay with us further. I... More

I received a copy of your review, and wanted to take a moment to personally respond. The problems you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention thus allow us the oportunity to better our services. We would love to have another chance to provide you with a better... More

Thank you for taking the time to write a review of our property. I'm glad that our location was perfect for your travel needs. I am also glad you took the time to recognize one of our superstars at our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back... More

Thank you for your great review of our property. I'm glad that you enjoyed your visit to our Hotel. Thank you again for your review and appreciate your comments about our staff. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for your great review of our Staff. I'm glad that JoAnn was able to accommodate all of your needs and requests. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More

Thank you for your great review of our Extended Stay America in Maple Grove and mainly about your comments about our Staff . I'm very glad to hear that Hidie provided your room exceptional services during your stay with us. Thank you again for your review and we look forward to seeing you again this spring which by then we... More

"I would like to personally thank you for taking the time to write a review about our Hotel in Maple Grove, Minnesota. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.... More