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All 8 Maple Grove hotels

Extended Stay America - Minneapolis - Maple Grove

2.0 of 5 Hotel   |   12970 63rd Ave N, Maple Grove, MN 55369
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Ranked #8 of 8 Hotels in Maple Grove
A recent review
4 of 5 stars Reviewed August 20, 2014
Luxmee Los Angeles, California
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49 reviews from our community

Traveler rating
    12
    10
    7
    5
    15
See reviews for
11
6
5
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 24, 2014

All of the staff displayed ghetto-like behavior and their appearance was sloppy. I stayed at the extended stay for 9 days and was subjected to a guest above me stomping "like bigfoot". My complaints went unresolved and I did not get not one full nights rest. it was apparent during the conversation with one of the hotel assistants that the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that you received such poor service from my staff in both professional appearance and their response to your noise complaints. In response to your review, I will be meeting with my entire team to review customer service standards and uniform standards. I will also be discussing... More

Los Angeles, California
1 review
4 of 5 stars Reviewed August 20, 2014

Great staff here at Maple Grove, very helpful. Decent price for room with a kitchen. It is suitable for extended period of stay provided you get the right room. Feedback is taken and acted immediately

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for sharing your experience with us. We are so glad to hear that our staff provided you with quality service and that you enjoyed your fully equipped kitchen. Thank you again for your feedback. We look forward to having you visit with us again in the future. More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 8, 2014

This hotel is lacking in professionalism and customer service. I booked my stay from Hotels.com and called ahead to inform the hotel I would be arriving late. I was told no problem. When I arrived at 2 am. the clerk told me he had given my Non-smoking room away as he shrugged his shoulders with no concern. He offered me... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Danielle - We received a copy of your review, and would like to take a moment to personally respond. We sincerely apologize that we were not able to accommodate your room request and that you did not receive quality service. We will work with our staff to make sure we are accommodating our guests to the best of our abilities... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2014

I recently stayed at this hotel while out of town for a doctors appt. Due to the weather we couldn't travel home as planned and needed to stay a few extra days. After searching for a room where we could stay with our puppy that didn't require a huge fee, we ran across this place. The rooms are huge, like... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Sadie - Thank you so much for posting a review of our hotel. We are glad to hear that we provided you with a "home away from home" experience; however, we are disappointed that your puppy found some "treasures". We will be working with our housekeeping team to ensure each area of our hotel is meeting our standards. We are... More

Bettendorf, Iowa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 29, 2014

This hotel was fairly clean, and the staff was nice. It is located near a nice mall and many places to eat. However, the hotel had a weird smell and dim lighting. They do not clean the room daily. If you want new towels or sheets, you have to take your linens to the desk and exchange them for new... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you for taking time to write a review about your stay. We are sorry to read that you did not have a positive experience at our hotel. We apologize that our grab-and-go breakfast did not meet your expectations and that you were not informed that we offer toiletries at the front desk during check-in. We offer coffee, muffins, granola... More

Brantford, Canada
Top Contributor
78 reviews 78 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 28, 2014

This was the first stop on a long haul trip, room was very comfortable, clean, mini kitchen was nice, close to the highway, and the staff was very friendly. Unfortunately we were only there for a quick sleep and had to leave at 3:00 a.m. the room was very comfortable, quiet and although short sleep.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff, convenient location and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

The hotel has a great concept with having a small kitchenette with full size fridge cook top microwave coffee maker. The room is spacious being in a wheelchair was easy, the bathroom was very large with large roll-in shower w/ little stool. The bed was very firm to firm for me but we only needed it for two nights it... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for posting a review of our hotel. I am so pleased to hear that you enjoyed our spacious rooms and your fully equipped kitchen. Still, I apologize that your bathroom had a smoke odor. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We would love... More

Eden Prairie, Minnesota
1 review
4 of 5 stars Reviewed February 6, 2014

I stayed at this hotel for 2 weeks and it was a very good experience. It was clean and quiet and I felt very safe and secure as a woman! The front desk help and manager were very nice and helpful and always accommodating. The rooms were bright and sunny (cheerful!) and I was able to be on the 3rd... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you so much for posting a review of our hotel. I am pleased to hear that we were able to provide you with a clean, quiet and safe stay. As well, I am happy that you found our staff to be helpful and accommodating. Customer service is a top priority of ours, so I am happy that we were... More

Plymouth, Minnesota
1 review
4 of 5 stars Reviewed January 31, 2014

It is a good hotel and you will get your value for money. Hotel stuffs are very friendly and helpful. However you will get your room service done only once in a week. It is a 2 start hotel and cheaper and may be a good choice if you are planning to stay for a long duration.They provide grab and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Thank you for taking the time to write a review of our hotel. I am happy to hear that you found our staff to be friendly and helpful during your stay with us. As well, I am glad that you enjoyed our grab-and-go breakfast. Still, I apologize that our housekeeping offering did not meet your expectations. Your feedback will be... More

San Juan, Puerto Rico
2 reviews
5 of 5 stars Reviewed January 27, 2014 via mobile

I want to stay a couple of days visiting my daughter and family. My first choice was this hotel because a previous experience in another Extended Stay America Hotel in Orlando FL.I had my doubts because Orlando is a very competitive market and all hotels has to excel in their offerings. But when I arrive here in Minnesota, the accommodations... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review

Hector - Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had an enjoyable stay with us. I am happy to hear that our accommodations and services met your expectations. We would love to see you again, should your travels bring you back to our area. More

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Additional Information about Extended Stay America - Minneapolis - Maple Grove

Address: 12970 63rd Ave N, Maple Grove, MN 55369
Phone Number:
Location: United States > Minnesota > Maple Grove
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Minneapolis - Maple Grove 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Extended Stay Maple Grove
Maple Grove Extended Stay

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