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Extended Stay America - Minneapolis - Maple Grove

2.0 of 5
12970 63rd Ave N, Maple Grove, MN 55369
Hotel amenities
Extended Stay America - Minneapolis - Maple Grove
Ranked #7 of 8 hotels in Maple Grove
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32 reviews from our community

    Trip type
Traveler rating
    7
    6
    5
    3
    11
Date Rating
Calgary, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2013

I was looking for a reasonably priced hotel that was clean and didn't smell of smoke as I am allergic. I was skeptical because of some of the reviews I had read. However, when we got there, we were greeted by friendly staff. She gave us a room farthest away from the smoking rooms. The room was clean and didn't... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
May 13, 2013

Thank you so much for sharing your experience with us. I truly appreciate your comments about how comfortable the bed in your room was and the friendly staff. It is rewarding to know that we were able to provide for you. Please accept my apologies for the slight smoke odor. I am working with the housekeeping staff to eliminate this.... More

1 review
1 of 5 stars Reviewed April 9, 2013 via mobile

I know now why my company booked another hotel even though Extended Stay was down the block from the office. The first room had hair on the sheets and a foul odor, room number 2 had beetles coming in through the windows but smelled somewhat better. We had to pay extra to have two beds so even though I thought... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
April 12, 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear you’re your stay with us was not up to your satisfaction. To ensure issues as the ones you encountered during your stay do not happen again, I am personally meeting with all of our staff to ensure we better train them on... More

Winnipeg, Canada
1 review
1 of 5 stars Reviewed April 5, 2013

We were looking for a pet friendly hotel. When we checked in we were told it would cost $25 a day for our little dog. Had I known that we would have just applied $25 to better hotel. To make matters worse the room we had was supposed to have a queen size bed. In my world a queen size... More

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Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
April 9, 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear that our services were not properly explained to you about our pet fees. In regards to the bed size in the room I will investigate this as our Queen Rooms are supposed to have Queen size beds. Thank you again for providing... More

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 11, 2013

Rooms are horrible service is awful. Its been more than 15 days I'm staying here but not even a single room service is provided. I just cant ever consider staying in this hotel in future. Behavior of the staffs are pathetic.

Was this review helpful? Yes 1
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
March 16, 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we have not met your expectations. Please accept my apology for this. I appreciate you bringing these concerns to our attention. I hope that you will contact me directly at eleal@extendedstay.com thus discuss your stay with us further. I... More

Onalaska, Wisconsin, United States
1 review
1 of 5 stars Reviewed February 7, 2013

Stayed at Extended Stay America - Maple Grove last night.. STAY AWAY!! The place is terrible.. We booked online and when we arrived they charged us an extra $11 for a room with 2 double beds, the beds were hard as a rock and the sheets and blankets stunk like cigarettes as well as the rest of the room. No... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
March 2, 2013

I received a copy of your review, and wanted to take a moment to personally respond. The problems you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention thus allow us the oportunity to better our services. We would love to have another chance to provide you with a better... More

New York City, New York
1 review
4 of 5 stars Reviewed January 2, 2013

I stayed in Mid-December on a business trip to Minneapolis. This hotel is easy access, right off the highway and there is a nice coffee shop called Caribo? Similar to Starbucks. Check in was smooth. When I got to my room it was VERY clean and towels and other items were displayed nicely. Heidi was my housekeeper and she made... More

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Eleal, Regional Director of Operations at Extended Stay America - Minneapolis - Maple Grove, responded to this review
January 12, 2013

Thank you for taking the time to write a review of our property. I'm glad that our location was perfect for your travel needs. I am also glad you took the time to recognize one of our superstars at our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you back... More

Redwood Falls, Minnesota
1 review
5 of 5 stars Reviewed December 15, 2012

it was a nice clean hotel wish it was closer to a gym but they all ca not be the bed spread could be nicer but all in all the hotel was and quiet the staff was great JoAnne did alot for use we had to change reservation a couple of times adn Glen was very nice and had a... More

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Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
December 26, 2012

Thank you for your great review of our property. I'm glad that you enjoyed your visit to our Hotel. Thank you again for your review and appreciate your comments about our staff. We look forward to seeing you again, should your travels bring you back to our area. More

Saint Cloud, Florida
1 review
5 of 5 stars Reviewed December 14, 2012

Highest compliment to Joanna at front desk check in. Friendly, helpful, great smile,great personality. She was helpful and always available. When asked, can she print out our boarding passes for Southwest, she did. We had to leave before they open at 7 am and she sent our check out receipt to us. She also sent out mail for us.

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
December 15, 2012

Thank you for your great review of our Staff. I'm glad that JoAnn was able to accommodate all of your needs and requests. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More

River Falls, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 13, 2012

The staff is wonderful. I want to say Thank You to a housekeeper hidie, you made my day!! My room was clean, my toilet paper was even folded nicely, it's those little things that made my day just a bit brighter. I only ask for some kind of breakfast...Will be back again in the spring. Thank You all for your... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
December 15, 2012

Thank you for your great review of our Extended Stay America in Maple Grove and mainly about your comments about our Staff . I'm very glad to hear that Hidie provided your room exceptional services during your stay with us. Thank you again for your review and we look forward to seeing you again this spring which by then we... More

Porter
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2012

I recently visited family in the Minneapolis area and was so pleased with my stay at Extended Stay America in Maple Grove, Mn. The location of the hotel is beautiful. It is nestled among maple trees that displayed beautiful fall foliage. As I drove up to the hotel, the lovely fall mums in assorted brillant colors caught my attention. The... More

Was this review helpful? Yes
Eleal, Manager at Extended Stay America - Minneapolis - Maple Grove, responded to this review
October 23, 2012

"I would like to personally thank you for taking the time to write a review about our Hotel in Maple Grove, Minnesota. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment.... More

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Additional Information about Extended Stay America - Minneapolis - Maple Grove

Also Known As:
Extended Stay Maple Grove
Maple Grove Extended Stay
Address: 12970 63rd Ave N, Maple Grove, MN 55369
Region: United States > Minnesota > Maple Grove
Amenities:
Fitness Center Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #7 of 8 hotels in Maple Grove
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Extended Stay America - Minneapolis - Maple Grove
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