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All 8 Maple Grove hotels

Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

3.0 of 5 Hotel   |   11801 Fountains Way N, Maple Grove, MN 55369
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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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Ranked #6 of 8 Hotels in Maple Grove
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
ahoff118
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130 reviews from our community

Traveler rating
    56
    47
    18
    5
    4
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72
3
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

My friend and I took our kids this past weekend and it was an average hotel. The kids were so excited for the water park, as well as us adults. The one complaint about the water park was when my daughter was afraid when she came down slide because there was no lifeguard there. Any other Waterpark I have been... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire team, we want to sincerely thank you for taking the time to allow us your feedback. We strive to ensure that each guest experiences outrageous guest service, clean, well maintained accommodations and has an absolutely memorable stay with us. I apologize for missing the mark with your family. We have addressed the issues with our... More

Madison, Wisconsin
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice restaurant with great service and comfortable rooms. I especially like that it's 3 floors so you can easily walk up/down stairs or take a quick elevator ride. The rooms are week appointed for business travelers and enough space for a family trip. The restaurant was quiet when I was there and I had a surprisingly good Caesar salad with... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

We want to sincerely thank you for allowing us the opportunity to have your feedback and compliments. We are thrilled that you loved our great location, clean rooms, excellent restaurant and sincere and genuine service. We would love the opportunity to be your home away from home on your next trip to the area. More

Brno, Czech Republic
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for three nights and thanks to General Manager and arrangements he did to my special needs I felt like very honored guest. His passion about to help people to feel in his hotel like at home was evident even before I came when aswering my questions. Everything that he promised was done to the point,... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire team, we graciously thank you for allowing us your feedback, compliments and the amazing 5-star review. Our entire staff will be thrilled that you loved our genuine and sincere service attitude. Thank you for allow us the opportunity to be your home away from home, we can't wait to have you back with us on... More

Great Falls, Montana
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2014

I had a great stay at the hotel, but was surprised when I had to pay $92 for a cab. I would have gotten a rental car if I had known this. The thing is, I asked about cabs from the airport and the desk person didn't mention anything about the almost $100 cost. She just gave the phone numbers... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire team, we want to thank you for allowing us your feedback and comments. We are thrilled that you loved the hotel, and the great, sincere personalities of our staff members. We definitely apologize for the issues you experienced with obtaining a copy of your folio and not being informed of the taxi prices from the... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

My experience began with a smile and a hotel tour by Meagan. She showed me different rooms and answered all my questions. The entire staff at the front desk, water park, restaurant, house keeping,and maintenance were all very helpful and friendly. They all really understood their jobs and provided outstanding customer service. The beds, linens, and pillows were great, they... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you very much for making time to give us your feedback and the amazing 5-star review. We appreciate the opportunity to be your home away from home and would love to have you back in the future. As always we will share your compliments with our entire dedicated and dynamic team. More

Moorhead, Minnesota
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2014

What can I say ..hotel staff was great from the moment we walked in .hallways and common areas were clean ..since this place has a water park ,kids are everywhere . The water park was jamb packed .the two big slides were rather fun if you like them ..hot tub was big..overall I enjoyed our stay ..just wish they would... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire team, thank you for sharing your comments and compliments with us, our staff will be thrilled to know that your stay was a 5-star experience. We strive to provide very clean accommodations, with outrageous service and in an amazing location. We are excited to have you return and allow us to be your home away... More

Bemidji, Minnesota
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 17, 2014

Family of 5 with 3 kids 6,6 & 11 getting away to do some school shopping and fun. Room: standard 2 queens, came with a recliner that pulled out into a twin bed so fit our family perfectly. Also had a mini refrigerator, microwave, and coffee pot. Water park 2 slides, they have extra life jackets. Note: Kids must be... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire staff, thank you for making the time to allow us your great feedback. Our dedicated and dynamic team will be thrilled that their friendly and genuine service was noticed and appreciated. We hope to be your home away from home again on your next trip to the Maple Grove area. More

Apple Valley, Minnesota
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 10, 2014

I really hated to rate this hotel as just average, but I am afraid it is deserved. While the hotel itself is well maintained and clean, and offers a very nice mini-waterpark area for the kids, the beds are in serious need of an upgrade. The hotel cannot be terribly old--somewhere between 5 and 10 years--but the mattresses feel like... More

Was this review helpful? Yes 1
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you very much for making the time to allow us the opportunity to have your valuable feedback, it is through our guest's comments that we are able to truly measure our level of service, quality and cleanliness. On behalf of our entire team, thank you taking notice of our friendliness and service, we also apologize that your family was... More

Murfreesboro, Tennessee
Top Contributor
184 reviews 184 reviews
22 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed August 6, 2014

I stayed in this hotel in the cold of February. The room was nice and it was in a very nice area. It was icy and snowy during our stay, so we basically just went to nearby locations to go to the movie and to go eat. Otherwise we stayed at the hotel. Breakfast came with our room, which was... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you very much for taking the time to give us your feedback and for the great 5-star review. Our entire team will be thrilled that your family enjoyed the hotel and loved the waterpark. We hope to be your home away from home again soon. More

Prior Lake, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 22, 2014

I stayed here with my daughter and her friend. They really enjoyed the water park, especially the slides. The room was very clean and laid out well. We had a kid suite with bunk beds, which the girls really enjoyed. Room service food was good and service was quick. The staff is very friendly and eager to help. Hotel is... More

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you very much for taking the time to give our team your feedback and compliments, we definitely appreciate your comments. Our staff is very dedicated to ensuring our guests have an absolutely memorable experience and receive outrageous guest service as well. We hope to see you on your next visit to the Arbor Lakes area. Thank you again for... More

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Additional Information about Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

Address: 11801 Fountains Way N, Maple Grove, MN 55369
Phone Number:
Location: United States > Minnesota > Maple Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes 3*
Number of rooms: 136
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Also Known As:
Holiday Inn Hotel And Suites Maple Grove - Arbor Lakes
Holiday Inn Maple Grove
Maple Grove Holiday Inn

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