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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes

Certificate of Excellence
3.0 of 5
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11801 Fountains Way N, Maple Grove, MN 55369
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Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes
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Ranked #6 of 8 Hotels in Maple Grove
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Andy R Rowlett, Texas
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153 reviews from our community

Traveler rating
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    59
    21
    5
    4
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85
5
4
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rowlett, Texas
Senior Contributor
22 reviews 22 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall one of the nicer HI properties. The bathrooms were a tad cramped, hard to brush your teeth without bumping into the toilet. Nice breakfast and bar. Countless restaurants within walking range...

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Peterborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed Thursday to Thursday. Stayed in a standard double room which was clean and comfortable. Food in the restaurant/bar was good although a little limited on choice. Plenty of restaurants within walking distance which made up the choice of food available. Midweek it was quite with mostly business people however weekend was full of families there to use the indoor... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago

I'm an IHG member and brought this to the front desk's attention when I checked out. We booked a rewards night trip for 2 nights and my family stayed in a Kids Suite. It was great for our kids and they enjoyed the trip. The waterpark was a lot of fun but I can't say the waterpark made the accommodations... More 

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HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

As always we will share your comments and feedback with our entire team. We sincerely apologize for the inconveniences we caused your family. Our dedicated team strives to ensure that each guest has a great stay, clean/well maintained accommodations and wants to come back. We definitely missed the mark. We would appreciate the chance to have your family with us... More 

Saint Paul, Minnesota, United States
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The entire staff at this hotel/waterpark was extremely friendly. When I requested that extra towels be brought up to my room, I had them within 5 minutes. Employees riding the elevators or walking the halls were always talking to guests. The reason that I didn't give this 5 stars is because I booked a room that was supposed to be... More 

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HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

As always we will share your comments with our entire team. They will be 100% thrilled that your family appreciated their dedicated and genuine service and attention to detail. We would love to have you back with us again to make more great family memories! More 

Willmar, Minnesota
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff at this hotel and resturant were extremely helpful and friendly. Special shout out the maintenance employee with the pony tail (wish I would have caught his name) he is a true assist to your eatablishment. He was helpful and anytime we came across him he was going the extra mile to keep the hotel safe and clean. There... More 

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HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for the great feedback and compliments, we will share your information with our entire team (especially Jeewan)! We are absolutely thrilled that your family loved the hotel, our amazing location and our dedicated and genuine staff members! We would love to see you on your next trip to the area! More 

Plymouth, Minnesota, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel with a waterpark for the kids. My new wife and I decide to bring the kids on the last night of our short honeymoon. This was very convenient because we live only a couple of miles away. The hotel was very clean and quiet and everyone had good time. The waterpark is only open on the weekends which... More 

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HolidayInnMG, Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

We want to thank you for taking the time to allow us your feedback and compliments and for the great 4-star review. Our team is dedicated to ensuring that each guest has a very memorable experience and we could not be more thrilled that your family enjoyed the waterpark, our clean rooms and Food and Beverage outlets. We would appreciate... More 

Minnesota
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

All of the great things you see in other reviews are true. Service was great and the room was clean and inviting. The pool was a big draw for us, and my sons really enjoyed the water slides. BUT, I reserved a suite made for 5 people (a chair becomes a pull-out single bed) which includes breakfast and I listed... More 

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HolidayInnMG, Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you for allowing us your feedback and comments, that is truly the only way that we can continually improve our service delivery and ensure our guests are well taken care of. I want to sincerely apologize for the inconveniences you encountered with regards to the waterpark wristbands and Best For Breakfast voucher/promotion. We will discuss with our front office... More 

FARGO
Top Contributor
59 reviews 59 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 21, 2015 via mobile

We had a business meeting in Maple Grove and chose the Holiday Inn. Once you get past the cheesy fake Venetian look, the hotel is clean and the check in staff friendly. The rooms are clean. However, several of us had bunk beds in our room. Traveling on business I would prefer extra room for a workstation, or to be... More 

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HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our entire team, Thank you for taking the time to allow us your feedback and comments. Our team's goal is to provide each guest with genuine/sincere service, clean and well maintained accommodations and a memorable stay with us. I want to apologize, we missed the mark with your experience. We will definitely address the lack of service... More 

Apple Valley, Minnesota
2 reviews
5 of 5 stars Reviewed March 17, 2015

This hotel and water park is wonderful! Every staff person I encountered was incredibly welcoming and friendly. My kids had a blast in the water park. The General Manager Jeramie is great and his staff respects him very much. Great team here at this hotel. I highly recommend it!

Was this review helpful? Yes
HolidayInnMG, Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

On behalf of our dedicated and sincere team, we are thrilled that your family had a memorable time with us. Our team will be 100% thrilled with your 5-star review and compliments. We would love to have you back with us again very soon! More 

Fargo, North Dakota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 12, 2015

I have stayed at this hotel with my family many times over the past few years when my son has had soccer tournaments in the area. The water park is great, There is so much for kids of all swimming ability levels to do. The lifeguards are great and very attentive. We have always had great service while we have... More 

Was this review helpful? Yes
HolidayInnMG, General Manager at Holiday Inn Hotel & Suites Maple Grove - Arbor Lakes, responded to this review

Thank you so much for the great feedback and comments, we appreciate you taking the time to review your recent stay with us. Our team will be absolutely thrilled that your family loves our property and that your family makes great memories with us. We can't wait to see you again. More 

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