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Hilton Garden Inn Mankato Downtown

Certificate of Excellence
3.0 of 5
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20 Civic Center Plaza, Mankato, MN 56001
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Hilton Garden Inn Mankato Downtown
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Ranked #4 of 16 Hotels in Mankato
Certificate of Excellence
A recent review
5 of 5 stars Reviewed September 7, 2014
Darlene E Atlanta, United States
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273 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (273)
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    (63)
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There are newer reviews for Hilton Garden Inn Mankato Downtown
See the most recent reviews
Durango, United States
2 reviews
2 of 5 stars Reviewed September 20, 2014

Parking is at adjacent city garage. Need to park several levels up, go down to ground level, cross street to hotel entrance. So not easy to get back into hotel, no skywalk to hotel. No complimentary breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thanks you for choosing to stay with us and for your comments. As the parking structure is owned by the city we are only issued a limited number of Hilton spots in the ramp, and they are located between the 2nd and 3rd levels. There is ample parking in the structure, but make sure to not park in the "RESERVED"... More 

Atlanta, United States
2 reviews
5 of 5 stars Reviewed September 7, 2014

Hilton properties are the best. I always look forward to staying in Hilton properties. This location provided excellent service and the employees were always smiling, happy and friendly. Thanks for making my stay away from home a very pleasant experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you so much for your wonderful review of our property and your experience during your stay. We pride ourselves on the staff and their ability to deliver outstanding customer service. Thank you again for staying with us and we hope to welcome you back again soon. More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

I've stayed at this hotel several times for business. It's a popular hotel so make your reservation early when possible! Staff is very accommodating & Olives Restaurant is excellent for meals & meetings. I'll stay here again for sure!!

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to write such a fantastic review of our property. It is always exciting to see that we have accomplished our goal and given our guests a truly exceptional experience. We are extremely fortunate to have the best restaurant in Mankato, Olives Restaurant as our partner. The food, service and the atmosphere are outstanding. Thank... More 

Franklin, Massachusetts, United States
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 29, 2014

This is a high quality hotel in a good location. Rooms are clean and quiet. The restaurant on site is good but pricey. There are better restaurants in walking distance for same or less money. I stayed here before and would stay again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you so much for taking the time to write your review of our property. I am thrilled your visit to Mankato, and our property in particular went well. We look forward to welcoming you back soon. More 

Level Contributor
141 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
4 of 5 stars Reviewed August 26, 2014

Room was clean and comfortable - though a little dark. Front desk staff were amazingly nice both when I called directly to make my reservation as well as when I checked in. This hotel is right downtown Mankato so you have access to everything from grocery stores to fast food to many other dining options - including Olives - which... More 

Was this review helpful? Yes 1
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to write such a fantastic review of our property. It is always exciting to see that we have accomplished our goal and given our guests a truly exceptional experience. We pride ourselves on the staff and their ability to deliever outstanding customer service. It was our pleasure to have you as our guest, and... More 

Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 24, 2014

Our stay at the Hilton Garden Inn was going just fine, up until Sunday August 24th around 2:30 AM. My girlfriend and I were returning back to the hotel from being downtown, and were appalled to see a guy power washing air duct vents near the garage entrance/lobby entrance. Our room is on the seventh floor, and was directly above... More 

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for your review and for letting us know how your stay with us was. Although the service that was performed was necessary and unaviodable, the response you received was completely unacceptable and very unprofessional. We specialize in customer service, and anything less then creating an outstanding customer experience is a failure on the part of this property. I... More 

1 review
2 of 5 stars Reviewed August 16, 2014

I've stayed at this hotel many times in the past and haven't had an issue. Recently, I was in need of a late notice place to stay. It was after midnight when I booked the room, so I didn't reserve it for the day prior, but needed it that very night. After getting a taxi from a neighboring town, I... More 

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to write a review. We certainly appreciate any comments from our guests and utilize them to constantly improve our services and guest perception of our property. We are sorry that your experience at our hotel did not meet your expectations, we pride ourselves on our customer service, regardless of the situation and I'm disappointed... More 

DAVENPORT
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 13, 2014

Wasn't thrilled with the 'adjustable' beds, but was a clean enough room. Very quiet hotel, nicely appointed. Clean laundry and fitness rooms. Very attentive staff, always willing to help out and extremely friendly. Surprised that breakfast was not included with the room rate, but it happens I guess.

Was this review helpful? Yes 1
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you so much for your wonderful review of our property and your experience during your stay. We pride ourselves on the staff and their ability to deliver outstanding customer service. I understand that you did not like the adjustable beds, we have had mixed reviews about them, but I am happy that the rest of your stay was positive.... More 

West Central Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 12, 2014

We spent the weekend of Aug 8 in Mankato for a wedding. There were 37 traveling from Illinois to Mankato. The staff was great about getting most of our extended family on the same floor and getting my immediate family close together. There were some room changes needed and the staff was very accommodating. Made changes with a friendly smile... More 

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you so much for taking the time to write your review of our property. I am thrilled your visit to Mankato, and our property in particular went well. I am very pleased that our front desk staff in particular Kaylene could take care of all your needs. We truly regret that we do not have a large pool area... More 

Minneapolis, Minnesota
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 12, 2014

My wife and daughter stayed here while visiting Vikings training camp in August of 2014. We visit Mankato a lot and we always stay here when in town. The experience is always positive. I am a Hilton Honors Gold member and was upgraded to a suite for our stay. I can't begin to tell you how great that was considering... More 

Was this review helpful? Yes
mankato11, Assistant Hotel Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to write such a fantastic review of our property. It is always exciting to see that we have accomplished our goal and given our guests a truly exceptional experience. It will be my pleasure to inform Zein of your appreciation for her excellent customer service. We look forward to welcoming you back again next... More 

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