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Hilton Garden Inn Mankato Downtown

3.0 of 5 20 Civic Center Plaza, Mankato, MN 56001
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Certificate of Excellence 2014
Hilton Garden Inn Mankato Downtown
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Hilton Garden Inn Mankato Downtown
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226 reviews from our community

Traveler rating
    115
    67
    22
    14
    8
See reviews for
63
39
10
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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    (41)
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There are newer reviews for Hilton Garden Inn Mankato Downtown
See the most recent reviews
1 review
4 of 5 stars Reviewed February 11, 2014

Great value and experience at the Mankato Hilton Garden Inn. Extremely comfortable beds, great in-room coffee and warm inviting hotel room. Front desk personnel is top notch! Great accommodations for downtown Mankato near Civic Center.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to write the nice review of our property. It is our goal to provide outstanding customer service, as well as a safe and comfortable environment for all of our guests. It is nice to see that our efforts are noticed and we accomplished our objective during your stay with us. We certainly hope to... More 

San Francisco, United States
1 review
5 of 5 stars Reviewed February 9, 2014

Great value! Room was clean and tasteful. Internet great. Love Olives--both the restaurant and bar. Bring your bathing suit, even in winter too! The FREE covered parking was a real winner in winter. A place worth coming back to and this is where I'll go when I'm in town.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thanks for taking time to write your review of our property. It's always a pleasure to find we have exceeded the expectations of our guests. Please think of us next time you are in town. More 

Charlotte, North Carolina
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 7, 2014

I had a great visit to this hotel from the moment I stepped in the door. I was greeted by a smiling front desk representative with an easy check-in. My room was clean, large and very comfortable. I asked for extra coffee and they generously agreed. Their room service for dinner was actually some of the best I have ever... More 

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for taking the time to review your stay with us. It is always a pleasure to know that one of our guests enjoyed their time with us. We certainly hope to welcome you back soon More 

Charles City, Iowa
1 review
3 of 5 stars Reviewed February 2, 2014

The hotel was nice and the rooms were clean. The proximity to the down town area bars and restaurants was very convenient. The two major concerns I had was the water in the shower was not hot. It was barely warm and after a few minutes it would turn freezing cold. Of the 4 rooms we rented, all of the... More 

Was this review helpful? Yes
mankato11, General Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Dear Donna Lynch, I wanted to thank you for your review of our property during your stay. It is paramount in our business to be able to utilize guest comments to become better at what we do and we appreciate your help. We did indeed have a water heater go out very early Saturday morning. I sincerely apologize for the... More 

Mankato, United States
1 review
1 of 5 stars Reviewed January 22, 2014

I was a part of a group of hockey families who had come to Mankato for Bantam hockey games. Most of us had made reservations in November or December for our stay and had recently received confirmations of our reservations by email. I think all of us had reservations for double queen rooms. I requested two queens to accommodate myself,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for your recent response. I want to assure you each of your concerns were addressed with concern by our management team. We did indeed have several issues and we will work to resolve each of them so they do not affect our other guests in the future. More 

United States
1 review
1 of 5 stars Reviewed January 22, 2014

The beds were horribly hard and the service within the restaurant was extremely slow. In addition, the housekeeping did not clean our room they only changed the towels. The pool is deceivingly small. No place for a family to stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

I apologize that we did not meet or exceed your expectations. Our wonderfully unique Garden Sleep System beds are easily adjustable by a dial located on both sides of the bed as the sign at the Front Desk states. Hilton Garden Inn hotels typically do not have over-sized pools or poolside areas as you were expecting, but we do have... More 

Newberry, SC, United States
1 review
5 of 5 stars Reviewed January 20, 2014

Excellent hotel with outstanding service and food. Staff was very friendly an room was very comfortable. I would recommend this Hotel to anyone staying in Mankato area. The facilty was very comfortable considering the zero degree weather and there were no issues on my visit.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Indeed, our rooms and warm customer service remain immune by the Arctic-like temperatures outside; thank you kindly for noticing and for the inspiring review. We take such pride in our amenities and our services and are grateful for your authentic recommendation of our hotel. Thanks again and we do hope you visit us in the future. More 

Rochester, minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

We had a family gathering at this hotel over the New Year. The hotel was able to put all five of our rooms together which made it easy for family members to go from room to room. We like the location, close to many restaurants like BWW. While It was bitter cold outside (-12) our rooms were warm and comfortable.... More 

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

You, sir, deserve the extra special thanks for being such an amazing guest and for the immaculate review. From our dedication to fulfill guest requests to our excellent downtown location to all of our wonderful amenities in the room, we are overjoyed from your warm and beautiful stay. Thank you so, so much for staying with the Hilton Garden Inn... More 

Sauk Rapids, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 15, 2014

This is the second time I have stayed at this prticular hotel. It was chosen forr the location to the event I was attending. After a long day, the refrigerator was very loud when it kicked in and would wake me up. All other ememities of the room were very nice. Upon checkout, I asked for a receipt and was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you for your recent review of our property. I am sincerely sorry for the loud refrigerator in your room, we have removed it and replaced it with a new one. It is unfortunate we are not able to foresee when one of these units will begin to decline, but do appreciate you bringing it to our attention. I am... More 

Yankton, United States
1 review
3 of 5 stars Reviewed January 9, 2014

Hotel staff was very friendly. Rooms nice and clean. The parking garage is a little inconvenience if you are staying longer( have company meeting) then the departure time as they have to issue you new key to get out of parking garage

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
mankato11, Guest Relations Manager at Hilton Garden Inn Mankato Downtown, responded to this review

Thank you so much very for choosing to stay at the Hilton Garden Inn, but also for the pleasant review of our property. Your room key does provide complimentary parking in the connected parking ramp, but for security reasons, the key does expire at 12PM/Noon, but as you experienced, our Guest Service Agents at the Front Desk are more than... More 

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Additional Information about Hilton Garden Inn Mankato Downtown

Address: 20 Civic Center Plaza, Mankato, MN 56001
Phone Number:
Location: United States > Minnesota > Mankato
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Mankato Downtown 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn Mankato Downtown Hotel Mankato
Hilton Mankato
Mankato Hilton
Hotel Style:
#3 Business Hotel in Mankato
#7 Family Hotel in Mankato

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